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Ignore the Chase Account has been locked email scam

Also Known As: possible malware infections
Distribution: Moderate
Damage level: Medium

Chase account has been locked email scam removal guide

What is Chase account has been locked email scam?

It is common that scammers use email to trick recipients into providing them personal information (e.g., login credentials, social security numbers, credit card details). Their goal is to extract information that could be used to access bank, email, social media or other accounts, make untauthorized purchases, etc. In order to give their emails legitimacy scammers pretend to be legitimate companies, organizations, or other entities. This particular email is disguised as a letter from Chase, an American national bank.

Chase account has been locked email scam email spam campaign

In most cases, scammers claim that they have noticed some suspicious activity or log-in attempts, there is an issue with the account, payment information, some billing problem, etc. Their main goal is to trick recipients into clicking the provided link and entering personal information on the opened website (or sending them that information via email). Typically, websites that scammers look similar or nearly identical to official ones - they use the same logos, headers, etc. As mentioned in the introduction, scammers attempt to obtain information that could be used to access banking, social media, and other accounts (e.g., email addresses, usernames, passwords). They often target credit card details (e.g., card holder name, account number, CVV code, expiry date) as well. When scammers succeed, they try to steal those accounts (or other personal information) so they could use them to send their scams or spam to other people, deliver malware, make fraudulent purchases, transactions, steal identities, etc. It is common that they sell extracted data on a darkweb (sell it to other cybercriminals). In one way or another, it is strongly recommended to be sure that a received email is received from a legitimate company and not to click links or open attachments in suspicious emails.

Threat Summary:
Name Chase Account Has Been Locked Email Scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Chase bank account has been locked due to suspicious login attempt
Disguise Letter from Chas bank (a legitimate American bank)
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

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There are many different email scams similar to this one. Some examples are "Rabobank Email Scam", "EuroLine Windows Exchange Email Scam", and "Standard Bank Financial Consultancy (SBFC) Email Scam". In most cases, scammers behind them seek to get access to personal accounts or extract information that could be used for other malicious purposes. The main differences between these emails are the company names used to give them legitimacy and their subjects. It is important to mention that email can be used as a channel to deliver malware.

How do spam campaigns infect computers?

Recipients install malicious software via emails when they download and open malicious attachments or execute files downloaded via links. A couple of examples of files that cybercriminals use to deliver malware via their emails are RAR, ZIP, and other archive files PDF, Microsoft Office documents, executable files (like .exe), JavaScript files. Typically, they claim that those files are invoices, purchase orders, or other important documents. It is noteworthy that MS Office documents infect computers only if recipients enable editing/content (macros commands) in them. However, documents opened with Microsoft Office that was released before 2010 do not have the "Protected View" mode and install malware automatically.

How to avoid installation of malware?

It is highly advisable not to open files or links in received emails if they are not relevant and sent from a suspicious, unknown addresses. It is very common for emails of this kind are part of some malspam campaign that cybercriminals use to deliver malware (to trick recipients into opening malicious files designed to install malware). Files, programs downloaded via third-party downloaders, unofficial web pages, Peer-to-Peer networks, free file hosting sites, etc., can be designed to install unwanted, malicious software. They should be downloaded from official pages and via direct links. It is important to remember that third-party, unofficial installers can be malicious too. Furthermore, it is important to update and activate the operating system and any installed software using implemented functions or tools that the official developers have created/designed. Users who use 'cracking' tools to activate or third-party updaters to update software tend to infect their computers - it is common that those tools are bundled with malware. Another reason not to use 'cracking' tools is that it is not legal to bypass software activation using such tools. Additionally, it is advisable to run virus scans regularly and do it using a reputable and up-to-date antivirus or anti-spyware software. If you've already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Appearance of the Chase account has been locked email (GIF):

chase account has been locked email scam appearance

Text presented in the Chase account has been locked email scam:

Subject: (********) Verify your account
    
Dear ##EMAIL##:

Your Chase Account has been locked for security reasons. We Detect your account login from unknown device and for your safety your account has been temporarily locked.

To resolve this issue, please verify your account information here  chase.com.

Thanks for being a loyal customer.

Sincerely,

The Chase Online Team
    

E-mail Security Information

E-mail intended for: ##EMAIL##

Please don't reply to this email. We can't read or respond to replies to this email. If you believe you’ve received this email in error,

ABOUT THIS MESSAGE:
This service email gives you updates and information about your Chase relationship.

This email was sent from an unmonitored mailbox,

Your privacy is important to us. See our online Security Center to learn how to protect your information.

Chase Privacy Operations, PO Box 659752, San Antonio, Texas 78265-9752.

JPMorgan Chase Bank, N.A. Member FDIC

© 2021 JPMorgan Chase & Co.

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

 

manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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