Avoid losing your email via "DHL Package Tracking Confirmation" scam

Also Known As: possible malware infections
Distribution: Moderate
Damage level: Medium

"DHL Package Tracking Confirmation email scam" removal guide

What is the "DHL Package Tracking Confirmation" scam email?

"DHL Package Tracking Confirmation email scam" refers to a spam campaign - large-scale operation during which thousands of deceptive emails are sent. The letters distributed via this campaign - are presented as notifications from DHL International - a legitimate courier, package delivery, and express mail service. The scam emails claim that the delivery address requires another confirmation. "DHL Package Tracking Confirmation" spam campaign aims to promote a phishing website designed to record email account log-in credentials.

DHL Package Tracking Confirmation email spam campaign

The "DHL Package Tracking Confirmation" deceptive letters (subject/title " [recipient's email address] : DHL Delivery Notification"; may vary) inform that a priority package scheduled for delivery to the recipient's destination lacks the necessary details and numbers. Therefore, unless the delivery address is reconfirmed - tracking will be unavailable. It must be emphasized that these emails are in no way associated with the genuine DHL International GmbH. When "View Package & In The Attachment" button presented in the letters is clicked, it redirects to a phishing site. This page requests users to sign in with their email accounts. Log-in credentials (i.e., email addresses and passwords) entered into this website are exposed to the scammers, thereby allowing them to steal the corresponding accounts.

The "DHL Package Tracking Confirmation" scam letters pose more threats than just losing an email account. Scammers target emails as they are typically connected to different accounts, platforms, and services (e.g., they are registered through the email). Hence, via stolen emails - access/control may be gained over other accounts associated with them. For example, hijacked communication platforms (e.g., emails, social media, social networking, messengers, etc.) can be used to ask contacts/friends/followers for loans - under the guise of the genuine owner. These platforms can also be employed to proliferate malware by sharing virulent files or links to malicious websites. Finance-related accounts (e.g., banking, online money transferring, e-commerce, digital wallets, etc.) can be used to make fraudulent transactions and/or online purchases. To summarize, by trusting the "DHL Package Tracking Confirmation" scam emails, users can experience severe privacy issues, financial losses, and even identity theft. Should attempts to sign in through the phishing website have already been made - the passwords of potentially compromised accounts must be changed immediately. Furthermore, it is advised to contact the official support of the endangered platforms.

Threat Summary:
Name DHL Package Tracking Confirmation Email Scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Scam emails claim that the recipient's delivery address need to be reconfirmed.
Disguise Scam emails are disguised as notifications from DHL International GmbH
Related Domains backblazeb2[.]com
Detection Names (backblazeb2[.]com) CRDF (Malicious), CyRadar (Malicious), Kaspersky (Phishing), Forcepoint ThreatSeeker (Suspicious), Full List Of Detections (VirusTotal)
Serving IP Address (backblazeb2[.]com)
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

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"EuroLine Windows Exchange", "System Administrator Quota Update", "Standard Bank Financial Consultancy (SBFC)", and "Mailjet email scam" are some examples of phishing spam campaigns. Aside from account log-in credentials, phishing also commonly targets personally identifiable information (e.g., names, surnames, addresses, telephone numbers, email addresses, etc.). However, spam mail is not used exclusively for phishing and other scams, it is employed to proliferate malware (e.g., trojans, ransomware, and cryptominers) as well. It is highly recommended to exercise caution with incoming emails.

How do spam campaigns infect computers?

Spam campaigns spread malware by distributing infectious files. The files can be attached to and/or linked inside the deceptive emails. Virulent files can be in various formats, e.g., archives (ZIP, RAR, etc.), executables (.exe, .run, etc.), Microsoft Office and PDF documents, JavaScript, and so forth. When the files are executed, run, or otherwise opened - the infection process (i.e., malware download/installation) is jumpstarted. For example, Microsoft Office documents infect systems by executing malicious macro commands. This process starts the moment a document is opened in Microsoft Office versions released before 2010. Newer versions have "Protected View" mode, which prevents automatic execution of macros. Instead, users can manually enable editing/content (i.e., macro commands), and they are warned of the potential risks.

How to avoid installation of malware?

It is advised not to open suspicious and irrelevant emails, especially any attachments or links found in them. Additionally, it is recommended to use Microsoft Office versions released after 2010. Malware is not proliferated only through spam campaigns, it is also spread via dubious download channels (e.g., unofficial and free file-hosting websites, Peer-to-Peer sharing networks, etc.), illegal activation ("cracking") tools, and fake updates. Therefore, it is important to download only from official and verified sources. Furthermore, all programs must be activated and updated with tools/functions provided by legitimate developers. It is crucial to have a reputable anti-virus/anti-spyware suite installed and kept up-to-date. This software has to be used to run regular system scans and remove detected/potential threats and issues. If you've already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the "DHL Package Tracking Confirmation" scam email letter:

Subject: ******** : DHL Delivery Notification


DHL PackageTracking Confirmation
Dear ********,


Your are copied in this notification due to a priority package scheduled for delivery to your destination.
Unfortunately we are stuck on the way with inappropriate presentation of the recipient details and number.


So this email notification is to enable you track your package and re-confirm your delivery address


The details below outlines the delivery schedule .


Expected Delivery Date: May 22 2020
Type of Shipment: 2 TRIP WATER WAY BILL
Affected Account: info
Package Parceled For: ********


Confirm  the delivery details below with tracking number;
View Package & In The Attachment


Always serving you better!


This is an automated e-mail message, please do not reply directly. If you have any questions contact us officially.


Deutsche Post DHL Group    


Appearance of the "DHL Package Tracking Confirmation" scam email (GIF):

DHL Package Tracking Confirmation email appearance (GIF)

Screenshot of the phishing website promoted by the "DHL Package Tracking Confirmation" spam campaign:

DHL Package Tracking Confirmation email promoted phishing website

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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