"DHL Package Tracking Confirmation email scam" removal guide
What is the "DHL Package Tracking Confirmation" scam email?
"DHL Package Tracking Confirmation email scam" refers to a spam campaign - large-scale operation during which thousands of deceptive emails are sent. The letters distributed via this campaign - are presented as notifications from DHL International - a legitimate courier, package delivery, and express mail service. The scam emails claim that the delivery address requires another confirmation. "DHL Package Tracking Confirmation" spam campaign aims to promote a phishing website designed to record email account log-in credentials.
The "DHL Package Tracking Confirmation" deceptive letters (subject/title " [recipient's email address] : DHL Delivery Notification"; may vary) inform that a priority package scheduled for delivery to the recipient's destination lacks the necessary details and numbers. Therefore, unless the delivery address is reconfirmed - tracking will be unavailable. It must be emphasized that these emails are in no way associated with the genuine DHL International GmbH. When "View Package & In The Attachment" button presented in the letters is clicked, it redirects to a phishing site. This page requests users to sign in with their email accounts. Log-in credentials (i.e., email addresses and passwords) entered into this website are exposed to the scammers, thereby allowing them to steal the corresponding accounts.
The "DHL Package Tracking Confirmation" scam letters pose more threats than just losing an email account. Scammers target emails as they are typically connected to different accounts, platforms, and services (e.g., they are registered through the email). Hence, via stolen emails - access/control may be gained over other accounts associated with them. For example, hijacked communication platforms (e.g., emails, social media, social networking, messengers, etc.) can be used to ask contacts/friends/followers for loans - under the guise of the genuine owner. These platforms can also be employed to proliferate malware by sharing virulent files or links to malicious websites. Finance-related accounts (e.g., banking, online money transferring, e-commerce, digital wallets, etc.) can be used to make fraudulent transactions and/or online purchases. To summarize, by trusting the "DHL Package Tracking Confirmation" scam emails, users can experience severe privacy issues, financial losses, and even identity theft. Should attempts to sign in through the phishing website have already been made - the passwords of potentially compromised accounts must be changed immediately. Furthermore, it is advised to contact the official support of the endangered platforms.
|Name||DHL Package Tracking Confirmation Email Scam|
|Threat Type||Phishing, Scam, Social Engineering, Fraud|
|Fake Claim||Scam emails claim that the recipient's delivery address need to be reconfirmed.|
|Disguise||Scam emails are disguised as notifications from DHL International GmbH|
|Detection Names (backblazeb2[.]com)||CRDF (Malicious), CyRadar (Malicious), Kaspersky (Phishing), Forcepoint ThreatSeeker (Suspicious), Full List Of Detections (VirusTotal)|
|Serving IP Address (backblazeb2[.]com)||18.104.22.168|
|Symptoms||Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.|
|Distribution methods||Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.|
|Damage||Loss of sensitive private information, monetary loss, identity theft.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
"EuroLine Windows Exchange", "System Administrator Quota Update", "Standard Bank Financial Consultancy (SBFC)", and "Mailjet email scam" are some examples of phishing spam campaigns. Aside from account log-in credentials, phishing also commonly targets personally identifiable information (e.g., names, surnames, addresses, telephone numbers, email addresses, etc.). However, spam mail is not used exclusively for phishing and other scams, it is employed to proliferate malware (e.g., trojans, ransomware, and cryptominers) as well. It is highly recommended to exercise caution with incoming emails.
How do spam campaigns infect computers?
How to avoid installation of malware?
It is advised not to open suspicious and irrelevant emails, especially any attachments or links found in them. Additionally, it is recommended to use Microsoft Office versions released after 2010. Malware is not proliferated only through spam campaigns, it is also spread via dubious download channels (e.g., unofficial and free file-hosting websites, Peer-to-Peer sharing networks, etc.), illegal activation ("cracking") tools, and fake updates. Therefore, it is important to download only from official and verified sources. Furthermore, all programs must be activated and updated with tools/functions provided by legitimate developers. It is crucial to have a reputable anti-virus/anti-spyware suite installed and kept up-to-date. This software has to be used to run regular system scans and remove detected/potential threats and issues. If you've already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.
Text presented in the "DHL Package Tracking Confirmation" scam email letter:
Subject: ******** : DHL Delivery Notification
DHL PackageTracking Confirmation
Your are copied in this notification due to a priority package scheduled for delivery to your destination.
Unfortunately we are stuck on the way with inappropriate presentation of the recipient details and number.
So this email notification is to enable you track your package and re-confirm your delivery address
The details below outlines the delivery schedule .
SCHEDULE & DETAILS:
Expected Delivery Date: May 22 2020
Type of Shipment: 2 TRIP WATER WAY BILL
Affected Account: info
Package Parceled For: ********
Confirm the delivery details below with tracking number;
View Package & In The Attachment
Always serving you better!
This is an automated e-mail message, please do not reply directly. If you have any questions contact us officially.
Deutsche Post DHL Group
©2020 . ALL RIGHTS RESERVED.
Appearance of the "DHL Package Tracking Confirmation" scam email (GIF):
Screenshot of the phishing website promoted by the "DHL Package Tracking Confirmation" spam campaign:
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is "DHL Package Tracking Confirmation email scam"?
- STEP 1. Manual removal of possible malware infections.
- STEP 2. Check if your computer is clean.
How to remove malware manually?
Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:
If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:
Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:
Restart your computer into Safe Mode:
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Extract the downloaded archive and run the Autoruns.exe file.
In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.
Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.
You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".
After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.
Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.
To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.