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Ignore the Emails Rejected On Admin Server scam

Also Known As: possible malware infections
Distribution: Low
Damage level: Medium

Emails Rejected On Admin Server scam removal guide

What is Emails Rejected On Admin Server scam?

It is common that scammers use email to trick recipients into giving them their personal information (for example, credit card details, passwords, emails and other login credentials, social security numbers), or transferring money. In order to give their emails legitimacy, they pretend to be legitimate companies, organizations. Quite often, scammers attempt to trick recipients into opening provided website links and providing sensitive information on the opened websites.

Emails Rejected On Admin Server scam email spam campaign

Scammers behind this email scam claim that the webmail server cannot receive messages (emails) due to IMAP/POP3 configuration errors. They encourage recipients to resolve the configuration errors automatically or download pending emails manually using the website links. Additionally, scammers claim that pending emails will be automatically removed from the server within few hours so that recipients would click the provided links without thinking twice about it. Both of the links in this email scam open a deceptive website asking to provide email account login credentials such as email address and password, which means that scammers behind this scam seek to steal information that can be used to access email accounts. Usually, scammers use stolen accounts to send spam, malspam (emails with malicious links or attachments), email scams. They also check stolen accounts for sensitive emails that may contain personal information that could be monetized in other ways. It is common that scammers try to access other accounts using the obtained login credentials as well. They do it knowing that there are many people who use the same login credentials for multiple accounts. It is worthwhile to mention that obtained credentials can be sold on the darkweb, through hacker forums, etc.

Threat Summary:
Name Emails Rejected On Admin Server Scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Emails cannot be received due to IMAP/POP3 configuration errors
Related Domain societyrevolution[.]ro
Detection Names (societyrevolution[.]ro) CRDF (Malicious), Fortinet (Phishing), Full List Of Detections (VirusTotal)
Disguise Letter from email service provider
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

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As mentioned in the introduction paragraph, it is common for the email to be used as a channel to extract personal information. A couple of examples of similar email scams are "New App(s) Have Access To Your Microsoft Account Email Scam", "Nextiva Email Scam", and "Account Missing Or Incomplete Email Scam". What most of these email scams have in common is that they are used to trick recipients into providing sensitive information on a provided website. It is important to mention that emails can be used as a channel to deliver malicious software as well. Some examples of emails used to trick recipients into infecting their computers with malware are "Air Sea Land" and "Contract Agreement Email Virus".

How do spam campaigns infect computers?

Typically, emails that cybercriminals send to trick recipients into infecting their computers contain malicious attachments or website links. In both cases, cybercriminals attempt to trick recipients into downloading and opening malicious files. Usually, they disguise their emails as important, official and encourage to open malicious Microsoft Office or PDF documents, executable files (e.g., EXE), extract (and then execute) files in RAR, ZIP, and other archive files, JavaScript files, etc. It is worth mentioning that malicious documents opened with Microsoft Office 2010 and newer versions do not install malicious software unless users enable macros commands (editing or content). Although, older MS Office versions do not have the "Protected View" mode that prevents malicious documents from installing malware (they install malicious software without asking to enable macros commands to view their contents).

How to avoid installation of malware?

Installed programs have to be updated and activated using functions, tools that their official developers have created. They should never be updated or activated using third-party, unofficial tools. It is common that those tools are malicious/used to distribute malware. Also, it is not legal to activate licensed software with unofficial ('cracking') tools. Files or links in irrelevant emails receive from unknown, suspicious senders should not be opened. Quite often, links and files in emails are used by cybercriminals to trick recipients into installing malware on their computers. In order to give their emails legitimacy, cybercriminals disguise their emails as official, important letters. Programs (and files) should be downloaded from official, trustworthy pages. It is common that other sources, channels are used to distribute malicious files, programs. A couple examples of unreliable sources are unofficial pages, third-party downloaders, Peer-to-Peer networks, free file hosting sites. It is important to mention that third-party installers can be malicious too. Additionally, it is recommended to run virus scans regularly and run them with a reputable antivirus or anti-spyware software. If you've already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Appearance of the Emails Rejected On Admin Server email scam (GIF):

emails rejected on admin server scam appearance

Text presented in the Emails Rejected On Admin Server email letter:

Subject: IMPORTANT NOTIFICATION: 6 Emails Rejected On Your E-mail Admin Server

6 Emails Rejected On Admin Server

****************************************

Webmail server is unable to retrieve emails due to errors in your IMAP/POP3 configurations.

Click here  to resolve the configuration errors automatically.

Click here  to download pending emails manually.

****************************************

Pending emails are automatically removed from the server after few hours.
****************************************

Please do not reply to this message. Mail sent to this address cannot be answered.

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

 

manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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