Avoid infecting your device via fake "GOYAL ARTS AND TOYS" emails

Also Known As: LokiBot virus
Type: Trojan
Damage level: Severe

What is "GOYAL ARTS AND TOYS email virus"?

"GOYAL ARTS AND TOYS email virus" refers to a malware-proliferating spam campaign. This term describes a mass-scale operation during which thousands of deceptive emails are sent. The letters distributed through this campaign are disguised as purchase orders from the Goyal arts and toys company. It must be emphasized that these emails are fake and their sole aim is to infect recipients devices' with LokiBot malware.

GOYAL ARTS AND TOYS malware-spreading email spam campaign

"GOYAL ARTS AND TOYS" fake email in detail

The "GOYAL ARTS AND TOYS" scam emails (subject/title "RE: Purchase order-12034428 HANG TANG ARTWORK"; may vary) request recipients to provide their approval of the attached order. When this attachment is opened (and its macro commands enabled) - LokiBot malware's download/installation is triggered.

LokiBot malware functionalities

LokiBot malicious program's primary purpose is information theft. There are two variants of this malware; one is designed for Windows and the other - for Android operating systems. On the former, it can extract sensitive information from browsers and other installed applications. Additionally, LokiBot can record keystrokes (keylogging).

Both of these functionalities are typically used to obtain various account/platform log-ins credentials (i.e., usernames and passwords). Stolen accounts can then be used to steal the victim's identity, ask their contacts for loans, share malicious files and links, make fraudulent monetary transactions and online purchases, and so forth.

LokiBot steals data from Android OSes in a much more advanced manner. It can continually display pop-up windows requesting administrator-level permissions, and it can simulate sign-in windows (e.g., WhatsApp, Outlook, Skype, and other apps) to acquire log-in credentials. Furthermore, this malicious program can operate as screenlocker-type ransomware. In other words, it can lock the Android device screens with a ransom-demanding message.

To summarize, by trusting the fake "GOYAL ARTS AND TOYS" emails, users can experience system infections, severe privacy issues, financial losses, and identity theft. If it is suspected/known that LokiBot (or other malware) has already infected the system - an anti-virus must be used to remove it immediately.

Threat Summary:
Name LokiBot virus
Threat Type Trojan, password-stealing virus, banking malware, spyware.
Hoax Scam emails are disguised as purchase orders
Attachment(s) PTT SAMPLE AND PO.xlsx (filename may vary)
Detection Names Avast (OLE:CVE-2017-11882-B [Expl]), BitDefender (Exploit.CVE-2017-11882.Gen), ESET-NOD32 (Probably A Variant Of Win32/Exploit.CVE-2017), Kaspersky (UDS:DangerousObject.Multi.Generic), Microsoft (Exploit:O97M/CVE-2017-11882.QDR!MTB), Full List Of Detections (VirusTotal)
Symptoms Trojans are designed to stealthily infiltrate the victim's computer and remain silent, and thus no particular symptoms are clearly visible on an infected machine.
Payload LokiBot
Distribution methods Infected email attachments, malicious online advertisements, social engineering, software 'cracks'.
Damage Stolen passwords and banking information, identity theft, the victim's computer added to a botnet.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
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Spam campaigns in general

"Care Logistics Email Virus", "Statement Report", "Zoom Conference Invitation Email Virus", and "Vecchia Brianza Chocolab Email Virus" are some examples of malware-spreading spam campaigns. The letters sent through these mass-scale operations are often disguised as "official", "urgent", "important", and so on.

However, spam campaigns are not used exclusively to distribute malware. Spam mail is also employed to facilitate phishing and various other scams. Due to the prevalence of such mail, it is strongly recommended to exercise caution with incoming emails and messages.

How did "GOYAL ARTS AND TOYS email virus" infect my computer?

Systems are infected via malicious files distributed through spam campaigns. Infectious files can be attached to the emails, or the letters contain download links of such content. Virulent files can be in various formats, e.g., Microsoft Office and PDF documents, archive (ZIP, RAR, etc.) and executable (.exe, .run, etc.) files, JavaScript, and so on.

When the files are executed, run, or otherwise opened - the infection process (i.e., malware download/installation) is triggered. For example, Microsoft Office documents cause infections by executing malicious macro commands. This process begins the moment a document is opened in Microsoft Office versions released before 2010.

Newer versions Microsoft Office have "Protected View" mode that prevents automatic execution of macros. Instead, users can manually enable macro commands (i.e., editing/content), and they are warned of the potential risks.

How to avoid installation of malware?

Suspicious and irrelevant emails must not be opened, especially any attachments or links found in them. Additionally, it is recommended to use Microsoft Office versions released after 2010. Aside from spam mail, malware is also spread via dubious download channels (e.g., unofficial and freeware sites, Peer-to-Peer sharing networks, etc.), illegal activation tools ("cracks"), and fake updates.

Therefore, it is important to download only from official and trustworthy sources. Furthermore, all software products must be activated and updated using tools or functions provided by legitimate developers.

It is crucial to have a dependable anti-virus installed and kept updated. This software has to be used to run regular system scans and remove threats. If you've already opened "GOYAL ARTS AND TOYS email virus" attachment, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the "GOYAL ARTS AND TOYS" scam email letter:

Subject: RE: Purchase order-12034428 HANG TANG ARTWORK


Dear Sir,


Please find below pics of samples for approval for PO#509309 and PO# 509295 attached for your confirmation.


Please find attach the style 12034428 hang tag artwork for approval and color approval .


Vijay Yadav








TEL : +91-141-2771921 , 2771646


MOB : +91- 8003858242

Malicious attachment distributed via "GOYAL ARTS AND TOYS" spam campaign ("PTT SAMPLE AND PO.xlsx"):

Malicious attachment distributed through GOYAL ARTS AND TOYS email spam campaign (PTT SAMPLE AND PO.xlsx)

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows.

If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu".

Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options".

In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs.

These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software. To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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