How to remove Order Loading Information email virus?

Also Known As: FormBook malware
Type: Trojan
Damage level: Severe

What is Order Loading Information email virus?

When cybercriminals use email as a channel to distribute malicious software, they send emails containing malicious attachments or website links. They pretend to be legitimate institutions, companies, or other entities and disguise their emails as official, important letters. This particular email is used to deliver FormBook.

Order Loading Information malspam email

Order Loading Information email virus in detail

Cybercriminals behind this email pretend to be a company named ACTIVE TRANSPORT D.O.O., they claim that the file attached to this email contains information regarding some order that was placed a day before this email was sent. The main purpose of this email is to trick recipients into opening (executing) the contents of the attached file.

The file attached to this email is a RAR file named "Order Loading Information.rar". It contains an executable file named "Order Loading Information.exe" (the filenames of these files may differ in other variants of this malspam campaign) designed to install FormBook information stealer.

FormBook steals information from web browsers and some other applications that victims have installed on their computers. It is known that this information stealer targets browsing history, cookies, IP addresses, login credentials (usernames, email addresses, passwords), credit card details, and other sensitive information.

Also, FormBook logs keystrokes - it records keyboard input. It means that it can obtain all the data entered by victims with a keyboard connected to the infected computer. Moreover, FormBook can be used to distribute malicious software - it can install additional malware (e.g., ransomware, Trojans).

Threat Summary:
Name FormBook malware
Threat Type Trojan, password-stealing virus, banking malware, spyware.
Hoax Email attachment is a document containing information about some order
Attachment(s) Order Loading Information.rar (its name may vary)
Detection Names (Order Loading Information.exe) Avast (Win32:PWSX-gen [Trj]), BitDefender (Trojan.GenericKD.37309518), ESET-NOD32 (A Variant Of Win32/Kryptik.HLWI), Kaspersky (HEUR:Trojan-PSW.Win32.Stealer.gen), Microsoft (Trojan:Win32/Spynoon.PO!MTB), Full List Of Detections (VirusTotal)
Symptoms Trojans are designed to stealthily infiltrate the victim's computer and remain silent, and thus no particular symptoms are clearly visible on an infected machine.
Payload FormBook
Distribution methods Infected email attachments, malicious online advertisements, social engineering, software 'cracks'.
Damage Stolen passwords and banking information, identity theft, the victim's computer added to a botnet.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
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This and other malspam campaigns in general

In conclusion, the purpose of this email is to trick recipients into installing malware that would help cybercriminals to distribute malware and (or) get information that could be misused to steal personal accounts, make fraudulent purchases, transactions, steal identities, and for other purposes.

More examples or emails used to deliver malware are "Coronavirus Track And Trace Result Email Virus", "Zoom Conference Invitation Email Virus", and "URGENT INFORMATION ON COVID-19 VACCINATION Email Virus". As mentioned in the introduction, emails used to deliver malware usually look like letters sent by legitimate entities.

How did Order Loading Information email virus infect my computer?

The file attached to this email is named "Order Loading Information.rar" (its name may vary). That RAR archive file contains another file named "Order Loading Information.exe" (its name may vary as well). The aforementioned executable file is designed to install FormBook malware after executing it.

More examples of files that cybercriminals could use to deliver malware via email are Microsoft Office documents, PDF documents, other executable and archive files (e.g., ZIP), JavaScript files. Usually, malware gets installed after a malicious file is executed. Although, it does not apply to all types of files.

For example, malicious documents opened with MS Office 2010 and newer versions do not infect computers until users enable macros commands (editing/content) in them. If opened with older MS Office versions, those malicious documents install malware once they are opened because older versions do not have the "Protected View" mode.

How to avoid installation of malware?

It is recommended not to open attachments in irrelevant emails, especially if those emails are received from suspicious, unknown senders. The same applies to website links in emails of this kind. Emails should be thoroughly analyzed before opening their contents. Also, it is recommended to download software from official pages and via direct links.

It is risky to download files using questionable channels like unofficial pages, third-party downloaders, Peer-to-Peer networks, and other sources of this kind, or install programs with third-party installers. The aforementioned sources, tools could be used by cybercriminals to distribute malicious files, programs.

One more important thing is to update and activate software properly. It should be activated or updated with implemented functions or tools from the official developers. Third-party, unofficial tools often are used to distribute malware. It is important to mention that it is not legal to use cracking tools to activate the software. If you've already opened "Order Loading Information email virus" attachment, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the Order Loading Information email letter:

Subject: Order Loading Information


I’m sending information in attached as we agreed yesterday.
Please send me order with loading adress.
Thank you.


Best regards / Pozdrav,
Andjela Miljojkovic


Vladimira Tomanovića 33/4, Voždovac
Belgrade, Serbia
TimoCom id.: 309716

email: activetransport.rs@gmail.com

Andjela Miljojković
Mobile: +381 62 1836639

Vladan Miljojković
Mobile: +381 63 616489


Molimo Vas da povedete računa o prirodi, pre nego što odštampate ovaj e-mail

Ovaj e-mail je poverljiv i može sadržati povlašćene informacije. Ukoliko ovaj e-mail nije namenjen Vama, niste ovlašćeni da ga čitate, štampate, čuvate, obrađujete ili otvarate. Ukoliko ste ovaj e-mail dobili greškom, molimo Vas da nas o tome obavestite i odmah izbrišete e-mail, sve njegove priloge i sve kopije. Bilo kakva upotreba, distribucija ili javno objavljivanje od strane osobe kojoj nije namenjen ovaj e-mail je strogo zabranjena i kažnjiva.
Hvala Vam!

VirusTotal's detections for the "Order Loading Information.exe" file:

order loading information email virus virustotal detections

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Combo Cleaner. 7 days free trial available.

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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu".

Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button.

In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs.

These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software. To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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