How to remove Order Loading Information email virus?

Also Known As: Order Loading Information spam
Damage level: Severe

What is Order Loading Information email virus?

When cybercriminals use email as a channel to distribute malicious software, they send emails containing malicious attachments or website links. They pretend to be legitimate institutions, companies, or other entities and disguise their emails as official, important letters. This particular email is used to deliver FormBook.

Order Loading Information malspam email

Order Loading Information email virus in detail

Cybercriminals behind this email pretend to be a company named ACTIVE TRANSPORT D.O.O., they claim that the file attached to this email contains information regarding some order that was placed a day before this email was sent. The main purpose of this email is to trick recipients into opening (executing) the contents of the attached file.

The file attached to this email is a RAR file named "Order Loading Information.rar". It contains an executable file named "Order Loading Information.exe" (the filenames of these files may differ in other variants of this malspam campaign) designed to install FormBook information stealer.

FormBook steals information from web browsers and some other applications that victims have installed on their computers. It is known that this information stealer targets browsing history, cookies, IP addresses, login credentials (usernames, email addresses, passwords), credit card details, and other sensitive information.

Also, FormBook logs keystrokes - it records keyboard input. It means that it can obtain all the data entered by victims with a keyboard connected to the infected computer. Moreover, FormBook can be used to distribute malicious software - it can install additional malware (e.g., ransomware, Trojans).

Threat Summary:
Name Order Loading Information spam
Threat Type Trojan, password-stealing virus, banking malware, spyware.
Hoax Email attachment is a document containing information about some order
Attachment(s) Order Loading Information.rar (its name may vary)
Detection Names (Order Loading Information.exe) Avast (Win32:PWSX-gen [Trj]), BitDefender (Trojan.GenericKD.37309518), ESET-NOD32 (A Variant Of Win32/Kryptik.HLWI), Kaspersky (HEUR:Trojan-PSW.Win32.Stealer.gen), Microsoft (Trojan:Win32/Spynoon.PO!MTB), Full List Of Detections (VirusTotal)
Symptoms Trojans are designed to stealthily infiltrate the victim's computer and remain silent, and thus no particular symptoms are clearly visible on an infected machine.
Payload FormBook
Distribution methods Infected email attachments, malicious online advertisements, social engineering, software 'cracks'.
Damage Stolen passwords and banking information, identity theft, the victim's computer added to a botnet.
Malware Removal (Windows)

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This and other malspam campaigns in general

In conclusion, the purpose of this email is to trick recipients into installing malware that would help cybercriminals to distribute malware and (or) get information that could be misused to steal personal accounts, make fraudulent purchases, transactions, steal identities, and for other purposes.

More examples or emails used to deliver malware are "Coronavirus Track And Trace Result Email Virus", "Zoom Conference Invitation Email Virus", and "URGENT INFORMATION ON COVID-19 VACCINATION Email Virus". As mentioned in the introduction, emails used to deliver malware usually look like letters sent by legitimate entities.

How did Order Loading Information email virus infect my computer?

The file attached to this email is named "Order Loading Information.rar" (its name may vary). That RAR archive file contains another file named "Order Loading Information.exe" (its name may vary as well). The aforementioned executable file is designed to install FormBook malware after executing it.

More examples of files that cybercriminals could use to deliver malware via email are Microsoft Office documents, PDF documents, other executable and archive files (e.g., ZIP), JavaScript files. Usually, malware gets installed after a malicious file is executed. Although, it does not apply to all types of files.

For example, malicious documents opened with MS Office 2010 and newer versions do not infect computers until users enable macros commands (editing/content) in them. If opened with older MS Office versions, those malicious documents install malware once they are opened because older versions do not have the "Protected View" mode.

How to avoid installation of malware?

It is recommended not to open attachments in irrelevant emails, especially if those emails are received from suspicious, unknown senders. The same applies to website links in emails of this kind. Emails should be thoroughly analyzed before opening their contents. Also, it is recommended to download software from official pages and via direct links.

It is risky to download files using questionable channels like unofficial pages, third-party downloaders, Peer-to-Peer networks, and other sources of this kind, or install programs with third-party installers. The aforementioned sources, tools could be used by cybercriminals to distribute malicious files, programs.

One more important thing is to update and activate software properly. It should be activated or updated with implemented functions or tools from the official developers. Third-party, unofficial tools often are used to distribute malware. It is important to mention that it is not legal to use cracking tools to activate the software. If you've already opened "Order Loading Information email virus" attachment, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the Order Loading Information email letter:

Subject: Order Loading Information


I’m sending information in attached as we agreed yesterday.
Please send me order with loading adress.
Thank you.


Best regards / Pozdrav,
Andjela Miljojkovic


Vladimira Tomanovića 33/4, Voždovac
Belgrade, Serbia
TimoCom id.: 309716

email: activetransport.rs@gmail.com

Andjela Miljojković
Mobile: +381 62 1836639

Vladan Miljojković
Mobile: +381 63 616489


Molimo Vas da povedete računa o prirodi, pre nego što odštampate ovaj e-mail

Ovaj e-mail je poverljiv i može sadržati povlašćene informacije. Ukoliko ovaj e-mail nije namenjen Vama, niste ovlašćeni da ga čitate, štampate, čuvate, obrađujete ili otvarate. Ukoliko ste ovaj e-mail dobili greškom, molimo Vas da nas o tome obavestite i odmah izbrišete e-mail, sve njegove priloge i sve kopije. Bilo kakva upotreba, distribucija ili javno objavljivanje od strane osobe kojoj nije namenjen ovaj e-mail je strogo zabranjena i kažnjiva.
Hvala Vam!

VirusTotal's detections for the "Order Loading Information.exe" file:

order loading information email virus virustotal detections

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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Quick menu:

Types of malicious emails:

Phishing email icon Phishing Emails

Most commonly, cybercriminals use deceptive emails to trick Internet users into giving away their sensitive private information, for example, login information for various online services, email accounts, or online banking information.

Such attacks are called phishing. In a phishing attack, cybercriminals usually send an email message with some popular service logo (for example, Microsoft, DHL, Amazon, Netflix), create urgency (wrong shipping address, expired password, etc.), and place a link which they hope their potential victims will click on.

After clicking the link presented in such email message, victims are redirected to a fake website that looks identical or extremely similar to the original one. Victims are then asked to enter their password, credit card details, or some other information that gets stolen by cybercriminals.

Email-virus icon Emails with Malicious Attachments

Another popular attack vector is email spam with malicious attachments that infect users' computers with malware. Malicious attachments usually carry trojans that are capable of stealing passwords, banking information, and other sensitive information.

In such attacks, cybercriminals' main goal is to trick their potential victims into opening an infected email attachment. To achieve this goal, email messages usually talk about recently received invoices, faxes, or voice messages.

If a potential victim falls for the lure and opens the attachment, their computers get infected, and cybercriminals can collect a lot of sensitive information.

While it's a more complicated method to steal personal information (spam filters and antivirus programs usually detect such attempts), if successful, cybercriminals can get a much wider array of data and can collect information for a long period of time.

Sextortion email icon Sextortion Emails

This is a type of phishing. In this case, users receive an email claiming that a cybercriminal could access the webcam of the potential victim and has a video recording of one's masturbation.

To get rid of the video, victims are asked to pay a ransom (usually using Bitcoin or another cryptocurrency). Nevertheless, all of these claims are false - users who receive such emails should ignore and delete them.

How to spot a malicious email?

While cyber criminals try to make their lure emails look trustworthy, here are some things that you should look for when trying to spot a phishing email:

  • Check the sender's ("from") email address: Hover your mouse over the "from" address and check if it's legitimate. For example, if you received an email from Microsoft, be sure to check if the email address is @microsoft.com and not something suspicious like @m1crosoft.com, @microsfot.com, @account-security-noreply.com, etc.
  • Check for generic greetings: If the greeting in the email is "Dear user", "Dear @youremail.com", "Dear valued customer", this should raise suspiciousness. Most commonly, companies call you by your name. Lack of this information could signal a phishing attempt.
  • Check the links in the email: Hover your mouse over the link presented in the email, if the link that appears seems suspicious, don't click it. For example, if you received an email from Microsoft and the link in the email shows that it will go to firebasestorage.googleapis.com/v0... you shouldn't trust it. It's best not to click any links in the emails but to visit the company website that sent you the email in the first place.
  • Don't blindly trust email attachments: Most commonly, legitimate companies will ask you to log in to their website and to view any documents there; if you received an email with an attachment, it's a good idea to scan it with an antivirus application. Infected email attachments are a common attack vector used by cybercriminals.

To minimise the risk of opening phishing and malicious emails we recommend using Combo Cleaner Antivirus for Windows

Example of a spam email:

Example of an email spam

What to do if you fell for an email scam?

  • If you clicked on a link in a phishing email and entered your password - be sure to change your password as soon as possible. Usually, cybercriminals collect stolen credentials and then sell them to other groups that use them for malicious purposes. If you change your password in a timely manner, there's a chance that criminals won't have enough time to do any damage.
  • If you entered your credit card information - contact your bank as soon as possible and explain the situation. There's a good chance that you will need to cancel your compromised credit card and get a new one.
  • If you see any signs of identity theft - you should immediately contact the Federal Trade Commission. This institution will collect information about your situation and create a personal recovery plan.
  • If you opened a malicious attachment - your computer is probably infected, you should scan it with a reputable antivirus application. For this purpose, we recommend using Combo Cleaner Antivirus for Windows.
  • Help other Internet users - report phishing emails to Anti-Phishing Working Group, FBI’s Internet Crime Complaint Center, National Fraud Information Center and U.S. Department of Justice.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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