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Avoid getting scammed by emails claiming that your account was reported for spam

Also Known As: possible malware infections
Damage level: Medium

What is "Your email account has been reported for spam abuse" email scam?

"Your email account has been reported for spam abuse" is the name of a phishing spam campaign. These scam emails claim that unless recipients verify their email accounts - they will be terminated.

It must be emphasized that these letters are fake, and none of their claims are true. This spam mail aims to steal recipients' email accounts' log-in credentials.

Your email account has been reported for spam abuse email spam campaign

"Your email account has been reported for spam abuse" email scam overview

The fake emails attempt to trick recipients into providing their mail account passwords - by claiming that their emails have been detected being used for spam. Supposedly, the accounts have been suspended, and they will be blocked/deleted unless they are verified. As mentioned in the introduction, these letters are fraudulent and must not be trusted.

Scammers are particularly interested in emails as they are connected to (e.g., used to register) other accounts, platforms, and services. Therefore, through stolen email accounts - control may be gained over content associated with them.

To elaborate, cyber criminals can use communication platforms (e.g., emails, social networking, messengers, etc.) to proliferate malware by sharing malicious files or links. Alternatively, scammers can assume the owner's identity and ask their contacts for loans/donations.

Finance-rated accounts (e.g., online banking, e-commerce, digital wallets, etc.) can be used to make fraudulent transactions and/or online purchases.

In summary, by trusting scam letters like "Your email account has been reported for spam abuse", users can experience severe privacy issues, financial losses, and even identity theft. If any log-in credentials have been disclosed - they must be immediately changed, and the official support of the potentially compromised accounts - contacted.

Threat Summary:
Name Your email account has been reported for spam abuse Email Scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Scam emails claim that unless recipients verify their email accounts - they will be blocked due to spam abuse.
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

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Spam campaigns in general

"CTT Email Scam", "Covid-19 stimulus payment", and "Email Removal Notice" are a few examples of phishing spam campaigns.

These emails can have a wide variety of disguises and target various data. In addition to phishing and other scams, spam mail is also used to spread malware (e.g., trojans, ransomware, etc.). Due to the prevalence of scam emails, it is advised to exercise caution with incoming letters and messages.

How do spam campaigns infect computers?

Spam emails infect systems through virulent files that can be attached to or linked inside them. These files can be executables (.exe, .run, etc.), archives (ZIP, RAR, etc.), Microsoft Office and PDF documents, JavaScript, and so on. When they are opened - the infection chain is jumpstarted.

For example, Microsoft Office documents cause infections by executing malicious macro commands. This process occurs when a document is opened in Microsoft Office versions released before 2010. Newer versions have "Protected View" mode that prevents automatic execution of macros; instead, users can manually enable them (i.e., editing/content).

It is noteworthy that malicious documents can contain deceptive messages to trick users into allowing macro commands.

How to avoid installation of malware?

It is advised against opening suspicious and irrelevant emails. Furthermore, the attachments or links found in such letters - can cause system infections when opened. It is also recommended to use Microsoft Office versions released after 2010.

Malware is proliferated via dubious download channels (e.g., unofficial and freeware sites, Peer-to-Peer sharing networks, etc.), illegal activation tools ("cracks"), and fake updates as well. Hence, it is crucial to download from official/verified sources and activate/update software with tools provided by genuine developers.

It is paramount to have a dependable anti-virus/anti-spyware installed and kept updated. These programs have to be used to run regular system scans and to remove threats. If you've already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the "Your email account has been reported for spam abuse" scam email letter:

Subject: Warning Notice: ******** Verification Required !

 

Attention: Verification Required!


Your email account ******** has been reported for spam abuse.


To avoid your email account being closed or terminated kindly login to verify ownership now.


Rectify below to receive suspended email


VERIFY ******** HERE NOW

 

Redirection To Domain  Homepage May Occur If Successful.
******** © 2021 All rights reserved

 

Now: 11/2/2021 1:16:44 a.m.
Years: 21,2021,Twenty One,Twenty Twenty One
Months: 11,11,Nov,November
Days: 2,02,2nd,Second
WeekDays: 3,03,Tue,Tuesday
Hours: 1,01,1,01
Minutes: 16,16
Seconds: 44,44
AM/PM: a,a.m.

Appearance of the "Your email account has been reported for spam abuse" scam email (GIF):

Your email account has been reported for spam abuse scam email appearance (GIF)

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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Quick menu:

How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows.

If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

Malware process running in the Task Manager

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

Autoruns application appearance

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Run Windows 7 or Windows XP in Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup.

Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings".

Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Run Windows 8 in Safe Mode with Networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options".

In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

Run Windows 10 in Safe Mode with Networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

Extract Autoruns.zip archive and run Autoruns.exe application

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Refresh Autoruns application results

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

Delete malware in Autoruns

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

Search for malware and delete it

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs.

These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software. To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.

Frequently Asked Questions (FAQ)

Why did I receive this email?

Spam emails are not personal; they are sent by the thousand in mass-scale operations.

I have provided my personal information when tricked by this spam email, what should I do?

If you've provided log-in credentials - change the passwords of all potentially compromised accounts and contact their official support without delay. If you have disclosed other personal information (e.g., ID card details, credit card numbers, etc.) - immediately contact relevant authorities.

I have read a spam email but didn't open the attachment, is my computer infected?

No, opening and reading a spam email will not result in a system infection. Malware download/installation is initiated by opening the attachments or links present in such letters.

I have downloaded and opened a file attached to a spam email, is my computer infected?

Whether the system was infected depends on the file's format. If the opened attachment was an executable - then, most likely - yes. However, you might have avoided triggering such processes if the file was a document (e.g., .doc, .pdf, etc.). These types of infectious files can require additional actions (e.g., macro command enablement) to cause system infections.

Will Combo Cleaner remove malware infections present in email attachments?

Yes, Combo Cleaner can detect and eliminate most of the known malware infections. It is noteworthy that performing a full system scan is paramount, as high-end malware usually hides deep within the system.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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