Avoid losing your email account via "HP ePrint" phishing scam emails

Also Known As: possible malware infections
Damage level: Medium

What is "HP ePrint" email scam?

"HP ePrint Email Scam" refers to a spam campaign. These emails attempt to trick recipients into trying to log into their mail accounts through a phishing website - in order to view a fake scanned document sent to them. Therefore, by trusting these fake letters - recipients can lose their email accounts and experience other serious issues.

HP ePrint email spam campaign

"HP ePrint" email scam overview

The "HP ePrint" scam emails inform recipients that they have an email (with an attached scanned document) waiting for them. This content was supposedly sent from an HP ePrint user.

These letters contain a link that redirects to a phishing site, which requests users to log into their email accounts as confirmation. This website is designed to record data (i.e., passwords) entered into it. Hence, it is impossible to sign into any account through it. Furthermore, information typed into it will be disclosed to the scammers behind the spam campaign.

If attempts to log in through this phishing page have already been made, the passwords of all potentially compromised accounts must be changed immediately.

Emails are especially targeted due to being connected with (e.g., used to register) other accounts. Hence, through stolen emails - control might be gained over the content associated with them.

For example, communication accounts (e.g., emails, social media, messengers, etc.) can be used to steal the owner's identity and ask their contacts for loans. These platforms can also be employed to spread malware by sharing malicious files/links. Finance-related accounts (e.g., online banking, e-commerce, digital wallets, etc.) can be used to make fraudulent transactions and online purchases.

To summarize, victims of scams like the "HP ePrint" emails - can experience severe privacy issues, financial losses, and even identity theft.

Threat Summary:
Name HP ePrint Email Scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Scam emails claim to contain a scanned document sent to the recipient.
Related Domains jkhp0ni[.]ml
Detection Names (jkhp0ni[.]ml)
Fortinet (Phishing), Webroot (Malicious), Abusix (Spam), Spamhaus (Spam), Full List Of Detections (VirusTotal)
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

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Spam campaigns in general

"Your Outlook Account was logged in", "WalletConnect Email Scam", "you have used up your mail storage", "Email Removal Notice", "Your email account has been reported for spam abuse", and "CTT Email Scam" are some examples of phishing spam campaigns.

Deceptive emails can wear various disguises and have different aims. The end-goal of spam mail is to generate revenue for the cyber criminals behind them. In addition to phishing and other scams, these letters are also used to proliferate malware (e.g., trojans, ransomware, etc.). Spam mail is widespread; therefore, it is advised to exercise caution with incoming emails and messages.

How do spam campaigns infect computers?

Spam emails can have malicious files attached to them or contain download links of such files. They can be in various formats, e.g., Microsoft Office and PDF documents, archives, executables, JavaScript, etc. When the files are opened - the infection chain is jumpstarted.

For example, Microsoft Office documents cause infections by executing malicious macro commands. This process occurs upon opening in pre-2010 Microsoft Office versions. Later versions have "Protected View" mode that prevents this; instead, users can manually enable macros (i.e., editing/content).

It is noteworthy that infectious documents can contain deceptive messages intended to trick users into allowing macro commands.

How to avoid installation of malware?

Dubious and irrelevant emails should not be opened. The attachments and links found in such mail - must not be opened since they can cause system infections. It is recommended to use Microsoft Office versions released after 2010.

Aside from spam emails, malware is also spread via untrustworthy download channels (e.g., unofficial and freeware sites, Peer-to-Peer sharing networks, etc.), illegal activation tools ("cracks"), and fake updates. Hence, it is crucial to download from official/verified sources and activate/update programs with tools provided by genuine developers.

It is paramount to have a reputable anti-virus installed and updated. This software has to be used to run regular system scans and to remove threats and issues. If you've already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the "HP ePrint" scam email letter:

Subject: Scanned secured document from HP ePrint user

This email and attachment are sent on behalf of  - .


If you do not want to receive this email in future, you may contact  -  directly or you may consult your email application for spam or junk email filtering options.


Internal Memo-Note takes effect on 11/10/2021.pdf


HP Team

Screenshot of the phishing website promoted through the "HP ePrint" spam campaign:

HP ePrint scam email promoted phishing website

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows.

If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

Malware process running in the Task Manager

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

Autoruns application appearance

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Run Windows 7 or Windows XP in Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup.

Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings".

Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Run Windows 8 in Safe Mode with Networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options".

In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

Run Windows 10 in Safe Mode with Networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

Extract Autoruns.zip archive and run Autoruns.exe application

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Refresh Autoruns application results

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

Delete malware in Autoruns

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

Search for malware and delete it

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs.

These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software. To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.

Frequently Asked Questions (FAQ)

Why did I receive this email?

Spam emails are not personal, and the same letters are sent to thousands of users. The cyber criminals distribute this mail hoping that at least some recipients will fall for their scams.

I have provided my personal information when tricked by this spam email, what should I do?

If you have provided account credentials - immediately change the passwords of all potentially compromised accounts and contact their official support. And if the disclosed data was of a different personal nature (e.g., credit card numbers, ID card details, etc.) - contact the corresponding authorities without delay.

I have read a spam email but didn't open the attachment, is my computer infected?

No, opening a spam email will not trigger any infection processes. Malware download/installation is initiated when the attachments or links present in these emails are opened/clicked.

I have downloaded and opened a file attached to a spam email, is my computer infected?

If the opened file was an executable, then most likely, your system was infected. However, you might have avoided triggering an infection if the attachment was a document (e.g., .pdf, .doc, etc.), as these files can require additional actions (e.g., macro commands enablement) to begin downloading/installing malware.

Will Combo Cleaner remove malware infections present in email attachments?

Yes, Combo Cleaner can scan devices, detect and eliminate practically all known malware infections. However, it is crucial to perform a full system scan, as high-end malicious software tends to hide deep within systems.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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