Avoid getting scammed by fake "Restore/Confirm Your Email Access" emails

Also Known As: "Restore/Confirm Your Email Access" phishing email
Damage level: Medium

What kind of email is "Restore/Confirm Your Email Access"?

After inspecting the "Restore/Confirm Your Email Access" message, we determined that it is spam. This email falsely claims that the recipient cannot use their mail account until they restore access. The purpose of this spam campaign is to deceive recipients into disclosing their email log-in credentials to a phishing website.

Restore/Confirm Your Email Access email spam campaign

"Restore/Confirm Your Email Access" email scam overview

The spam email with the subject "[SPAM] IT-Service Pass-word Update" (may vary) informs the recipient that they will be unable to send or receive messages. They can restore/confirm their account through the linked "help portal" in this letter.

It must be emphasized that the "Restore/Confirm Your Email Access" email is fake and not associated with any genuine service providers or other entities.

Pressing the "CLICK HERE" link redirects to a phishing webpage. This site claims to be an "ACCOUNT UPDATING SUPPORT" portal that can be accessed using email log-in credentials. By entering your email address and corresponding password into this page – you will inadvertently expose your account to scammers.

Emails are of particular interest to cyber criminals since they tend to contain vulnerable data and may also serve as a gateway to hijacking accounts and platforms registered through them.

To expand upon the potential misuse of the unauthorized access, scammers can steal the identities of account owners (e.g., emails, social networking, messengers, etc.) and request loans or donations from contacts/friends/followers, promote scams, and spread malware by sharing malicious links/files.

Sensitive information discovered in emails, data storage platforms, or different accounts can be used for blackmail or other nefarious purposes. Stolen finance-related accounts (e.g., e-commerce, money transferring, digital wallets, online banking, etc.) can be used to make fraudulent transactions or online purchases.

In summary, victims of scam mail like "Restore/Confirm Your Email Access" can experience severe privacy issues, financial losses, and even identity theft.

If you have already typed your log-in credentials into a phishing website – immediately change the passwords of all potentially compromised accounts and inform their official support.

Threat Summary:
Name "Restore/Confirm Your Email Access" phishing email
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Recipient is unable to send/receive emails until they restore/confirm access to their account.
Related Domains open2pgate.weebly[.]com
Detection Names Trustwave (Phishing), Abusix (Spam), Full List Of Detections (VirusTotal)
Serving IP Address
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

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Phishing spam campaign examples

We have examined countless spam emails; "Crypto.com email scam", "A Team Member Shared An Item", "Department Of Treasury - Compensation Funds", and "Your Statement Reviewed And Paid" are just a few of our latest articles on phishing campaigns.

These letters predominantly target log-in credentials, personally identifiable information, and finance-related data. However, other scams are promoted through spam mail as well. It is also used to proliferate a wide variety of malware.

While these emails are often riddled with spelling/grammatical errors, they can also be well-made and competently disguised as messages from legitimate service providers, companies, institutions, authorities, and other entities.

Due to how widespread spam mail is and how well-crafted it can be – we strongly advise exercising caution with incoming emails, DMs/PMs, SMSes, and other messages.

How do spam campaigns infect computers?

One of the most prevalent malware proliferation techniques is spam mail. Malicious files can be attached to or linked inside spam emails/messages. These files can be executables (.exe, .run, etc.), archives (ZIP, RAR, etc.), documents (Microsoft Office, Microsoft OneNote, PDF, etc.), JavaScript, and so forth.

The malware download/installation is triggered once an infectious file is opened. However, some formats require additional interaction to initiate infection processes. For example, Microsoft Office files need users to enable macro commands (i.e., editing/content), while OneNote documents require them to click on embedded links or files.

How to avoid installation of malware?

It is essential to approach incoming emails and other messages with caution. Attachments or links present in dubious mail must not be opened, as they can be harmful or virulent.

It must be mentioned that malware is not proliferated only via spam mail. Therefore, we advise vigilance by browsing, as fraudulent and malicious online content usually appears harmless.

Furthermore, all downloads must be made from official and verified sources. Another recommendation is to activate and update software using functions/tools provided by legitimate developers, as illegal activation tools ("cracks") and third-party updates can contain malware.

It is paramount for device and user safety to have a reputable anti-virus installed and kept up-to-date. Security programs must be used to perform regular systems scans and to remove threats and issues. If you've already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the "Restore/Confirm Your Email Access" spam email letter:

Subject: [SPAM] IT-Service Pass-word Update

You will not be able to send/receive additional emails until you visit the following link in the help portal to restore/confirm your email access.


administration system
2022 286,231

Screenshot of the phishing website promoted by the "Restore/Confirm Your Email Access" spam campaign:

Restore/Confirm Your Email Access scam email promoted phishing site

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced IT skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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Quick menu:

Types of malicious emails:

Phishing email icon Phishing Emails

Most commonly, cybercriminals use deceptive emails to trick Internet users into giving away their sensitive private information, for example, login information for various online services, email accounts, or online banking information.

Such attacks are called phishing. In a phishing attack, cybercriminals usually send an email message with some popular service logo (for example, Microsoft, DHL, Amazon, Netflix), create urgency (wrong shipping address, expired password, etc.), and place a link which they hope their potential victims will click on.

After clicking the link presented in such email message, victims are redirected to a fake website that looks identical or extremely similar to the original one. Victims are then asked to enter their password, credit card details, or some other information that gets stolen by cybercriminals.

Email-virus icon Emails with Malicious Attachments

Another popular attack vector is email spam with malicious attachments that infect users' computers with malware. Malicious attachments usually carry trojans that are capable of stealing passwords, banking information, and other sensitive information.

In such attacks, cybercriminals' main goal is to trick their potential victims into opening an infected email attachment. To achieve this goal, email messages usually talk about recently received invoices, faxes, or voice messages.

If a potential victim falls for the lure and opens the attachment, their computers get infected, and cybercriminals can collect a lot of sensitive information.

While it's a more complicated method to steal personal information (spam filters and antivirus programs usually detect such attempts), if successful, cybercriminals can get a much wider array of data and can collect information for a long period of time.

Sextortion email icon Sextortion Emails

This is a type of phishing. In this case, users receive an email claiming that a cybercriminal could access the webcam of the potential victim and has a video recording of one's masturbation.

To get rid of the video, victims are asked to pay a ransom (usually using Bitcoin or another cryptocurrency). Nevertheless, all of these claims are false - users who receive such emails should ignore and delete them.

How to spot a malicious email?

While cyber criminals try to make their lure emails look trustworthy, here are some things that you should look for when trying to spot a phishing email:

  • Check the sender's ("from") email address: Hover your mouse over the "from" address and check if it's legitimate. For example, if you received an email from Microsoft, be sure to check if the email address is @microsoft.com and not something suspicious like @m1crosoft.com, @microsfot.com, @account-security-noreply.com, etc.
  • Check for generic greetings: If the greeting in the email is "Dear user", "Dear @youremail.com", "Dear valued customer", this should raise suspiciousness. Most commonly, companies call you by your name. Lack of this information could signal a phishing attempt.
  • Check the links in the email: Hover your mouse over the link presented in the email, if the link that appears seems suspicious, don't click it. For example, if you received an email from Microsoft and the link in the email shows that it will go to firebasestorage.googleapis.com/v0... you shouldn't trust it. It's best not to click any links in the emails but to visit the company website that sent you the email in the first place.
  • Don't blindly trust email attachments: Most commonly, legitimate companies will ask you to log in to their website and to view any documents there; if you received an email with an attachment, it's a good idea to scan it with an antivirus application. Infected email attachments are a common attack vector used by cybercriminals.

To minimise the risk of opening phishing and malicious emails we recommend using Combo Cleaner Antivirus for Windows

Example of a spam email:

Example of an email spam

What to do if you fell for an email scam?

  • If you clicked on a link in a phishing email and entered your password - be sure to change your password as soon as possible. Usually, cybercriminals collect stolen credentials and then sell them to other groups that use them for malicious purposes. If you change your password in a timely manner, there's a chance that criminals won't have enough time to do any damage.
  • If you entered your credit card information - contact your bank as soon as possible and explain the situation. There's a good chance that you will need to cancel your compromised credit card and get a new one.
  • If you see any signs of identity theft - you should immediately contact the Federal Trade Commission. This institution will collect information about your situation and create a personal recovery plan.
  • If you opened a malicious attachment - your computer is probably infected, you should scan it with a reputable antivirus application. For this purpose, we recommend using Combo Cleaner Antivirus for Windows.
  • Help other Internet users - report phishing emails to Anti-Phishing Working Group, FBI’s Internet Crime Complaint Center, National Fraud Information Center and U.S. Department of Justice.

Frequently Asked Questions (FAQ)

Why did I receive this email?

Regardless of any relevant information that they may include, spam emails are not personal. These letters are sent out in massive operations – hence, thousands of users receive identical (or incredibly similar) emails.

I have provided my personal information when tricked by this spam email, what should I do?

If you have disclosed your account credentials – change the passwords of all possibly exposed accounts and inform their official support without delay. However, if the disclosed information was of a different personal nature (e.g., passport photos/scans, ID card details, credit card numbers, etc.) – immediately contact the appropriate authorities.

I have read a spam email but didn't open the attachment, is my computer infected?

Reading an email is harmless; systems are infected when malicious attachments or links are opened/clicked.

I have downloaded and opened a file attached to a spam email, is my computer infected?

Whether your device was infected might depend on the format of the opened file. Executables (.exe, .run, etc.) cause infections almost without fail (once opened). Other formats might need extra interaction to begin downloading/installing malware. Documents (.doc, .xls, .one, .pdf, etc.) are an example, as they may require users to enable macro commands or click on embedded links/files to initiate infection processes.

Will Combo Cleaner remove malware infections present in email attachments?

Yes, Combo Cleaner is capable of detecting and removing practically all known malware infections. It must be emphasized that since high-end malicious programs tend to hide deep within systems – performing a full system scan is crucial.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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