How to identify scams like "Roundcube Notifications" fake email

What is a fake "Roundcube Notifications" email?

Our team has reviewed the email and determined that it falsely claims to be a notification regarding the suspension of the Roundcube account. It is designed to trick recipients into revealing personal information on a fake website opened through the provided link. Overall, it is a phishing email, and it should be ignored.

More about the "Roundcube Notifications" scam email

The scam email claims to be from the "Round-Cube team" (the correct name is Roundcube) and warns the recipient that their mail account will be suspended on the specified date, due to unresolved errors. It instructs the recipient to fix these errors to avoid suspension and includes a link ("RESOLVE ERRORS NOW") to resolve the issues immediately.

Clicking the provided link opens a fake website designed to mimic the appearance of the recipient's email provider. For example, recipients who use Gmail are presented with a fake Gmail sign-in site. The purpose of this deceptive page is to steal email account passwords.

Once the visitor enters their password, it is sent to scammers. Stolen login details can be used to access email accounts. Hijacked accounts can be misused to send fraudulent links or malicious files, deliver scams, collect sensitive information, and more. Also, scammers can try to access other accounts (e.g., social media or banking) using the obtained email addresses and passwords.

Additionally, stolen accounts can be sold to third parties (other cybercriminals). Therefore, this and similar scam emails should be ignored to prevent unauthorized access and the associated risks.

Conclusion

This scam is a phishing attempt aimed at stealing email login credentials. It includes fake claims to trick recipients into clicking a malicious link and entering their passwords on a fake login page. Such emails should be ignored and deleted without clicking any links or opening attachments.

Some examples of similar phishing emails are "Account Accessed From An Unfamiliar IP Address", "DHL - Shipment Registered To Your Email", and "Pending Email Release". It is important to note that emails of this kind can be used to distribute malware.

How do spam campaigns infect computers?

Usually, cybercriminals distribute fake emails with malicious attachments or links designed to compromise a system. These attachments can be in various formats, including PDFs, Office files, scripts, executables, compressed files (such as ZIP or RAR), or other file types.

Malware can be activated when the user opens a malicious file, enables macros in an infected document, or takes other steps. Fraudulent emails may also include links to unsafe or compromised websites. Visiting these sites can either trigger automatic malware downloads or convince the user to download and run malicious software manually.

How to avoid installation of malware?

Exercise caution with unexpected (or irrelevant) emails or messages that include attachments or links, particularly from unknown sources. Do not open links or files in emails of this kind unless you are certain they are safe. Also, download software and files from official websites or trusted app stores, and avoid pirated programs, cracks, or key generators.

Keep the operating system and all applications up to date. Do not click ads, links, pop-ups, or any suspicious content on untrusted websites, and do not permit these sites to send notifications. Use a trustworthy security program and run regular system scans.

Text presented in the "Roundcube Notifications" email letter:

Subject: Round-Cube Account will be suspended

Round-Cube Notifications

Hello ********,

Your mail account ******** will be barred from sending or receiving mail on 11/12/2025 12:53:09 a.m. because you failed to resolve errors on your account.

Fix errors or your account will be suspended.

Click below to resolve issues now.

RESOLVE ERRORS NOW

Regards,
******** Team.

© 2025.

Fake website used in this scam:

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Quick menu:

• What is Roundcube Notifications phishing email?
• Types of malicious emails.
• How to spot a malicious email?
• What to do if you fell for an email scam?

Types of malicious emails:

Phishing Emails

Most commonly, cybercriminals use deceptive emails to trick Internet users into giving away their sensitive private information, for example, login information for various online services, email accounts, or online banking information.

Such attacks are called phishing. In a phishing attack, cybercriminals usually send an email message with some popular service logo (for example, Microsoft, DHL, Amazon, Netflix), create urgency (wrong shipping address, expired password, etc.), and place a link which they hope their potential victims will click on.

After clicking the link presented in such email message, victims are redirected to a fake website that looks identical or extremely similar to the original one. Victims are then asked to enter their password, credit card details, or some other information that gets stolen by cybercriminals.

Emails with Malicious Attachments

Another popular attack vector is email spam with malicious attachments that infect users' computers with malware. Malicious attachments usually carry trojans that are capable of stealing passwords, banking information, and other sensitive information.

In such attacks, cybercriminals' main goal is to trick their potential victims into opening an infected email attachment. To achieve this goal, email messages usually talk about recently received invoices, faxes, or voice messages.

If a potential victim falls for the lure and opens the attachment, their computers get infected, and cybercriminals can collect a lot of sensitive information.

While it's a more complicated method to steal personal information (spam filters and antivirus programs usually detect such attempts), if successful, cybercriminals can get a much wider array of data and can collect information for a long period of time.

Sextortion Emails

This is a type of phishing. In this case, users receive an email claiming that a cybercriminal could access the webcam of the potential victim and has a video recording of one's masturbation.

To get rid of the video, victims are asked to pay a ransom (usually using Bitcoin or another cryptocurrency). Nevertheless, all of these claims are false - users who receive such emails should ignore and delete them.

How to spot a malicious email?

While cyber criminals try to make their lure emails look trustworthy, here are some things that you should look for when trying to spot a phishing email:

• Check the sender's ("from") email address: Hover your mouse over the "from" address and check if it's legitimate. For example, if you received an email from Microsoft, be sure to check if the email address is @microsoft.com and not something suspicious like @m1crosoft.com, @microsfot.com, @account-security-noreply.com, etc.
• Check for generic greetings: If the greeting in the email is "Dear user", "Dear @youremail.com", "Dear valued customer", this should raise suspiciousness. Most commonly, companies call you by your name. Lack of this information could signal a phishing attempt.
• Check the links in the email: Hover your mouse over the link presented in the email, if the link that appears seems suspicious, don't click it. For example, if you received an email from Microsoft and the link in the email shows that it will go to firebasestorage.googleapis.com/v0... you shouldn't trust it. It's best not to click any links in the emails but to visit the company website that sent you the email in the first place.
• Don't blindly trust email attachments: Most commonly, legitimate companies will ask you to log in to their website and to view any documents there; if you received an email with an attachment, it's a good idea to scan it with an antivirus application. Infected email attachments are a common attack vector used by cybercriminals.

To minimise the risk of opening phishing and malicious emails we recommend using Combo Cleaner Antivirus for Windows. 

Example of a spam email:

What to do if you fell for an email scam?

• If you clicked on a link in a phishing email and entered your password - be sure to change your password as soon as possible. Usually, cybercriminals collect stolen credentials and then sell them to other groups that use them for malicious purposes. If you change your password in a timely manner, there's a chance that criminals won't have enough time to do any damage.
• If you entered your credit card information - contact your bank as soon as possible and explain the situation. There's a good chance that you will need to cancel your compromised credit card and get a new one.
• If you see any signs of identity theft - you should immediately contact the Federal Trade Commission. This institution will collect information about your situation and create a personal recovery plan.
• If you opened a malicious attachment - your computer is probably infected, you should scan it with a reputable antivirus application. For this purpose, we recommend using  Combo Cleaner Antivirus for Windows.
• Help other Internet users - report phishing emails to Anti-Phishing Working Group, FBI’s Internet Crime Complaint Center, National Fraud Information Center and U.S. Department of Justice.

Frequently Asked Questions (FAQ)

Why did I receive a scam email?

Your email address may have been leaked from a breached database or obtained through a deceptive page, or other source. Also, these scam emails are usually generic and sent to large groups of recipients at once, rather than being personalized.

I have provided my personal information when tricked by a scam email, what should I do?

Change passwords on any accounts that might be at risk. If financial details (or other information) were shared, inform your bank and the appropriate authorities immediately.

I have downloaded and opened a malicious file attached to an email, is my computer infected?

The likelihood of infection varies by file type. Executable files can launch malware as soon as they are opened, whereas documents and other file types usually need the user to enable macros or follow additional steps before the malware can run.

I have read a deceptive email but did not open the attachment, is my computer infected?

Opening an email is not dangerous. A device can only be infected if the user opens a malicious attachment or clicks a harmful link in the message.

Will Combo Cleaner remove malware infections that were present in email attachment?

Combo Cleaner can find and remove most known malware. To ensure that no hidden or advanced threats are left, running a full system scan is recommended.