How to identify fake "Voyage Travels & Tours Reservation" emails

What kind of email is "Voyage Travels & Tours Reservation"?

After inspecting this "Voyage Travels & Tours Reservation" email, we determined that it is spam. This message queries the recipient on whether the reservation is an "all-inclusive package" or "half board". The purpose of this spam campaign is to infect recipients' devices with malware.

"Voyage Travels & Tours Reservation" email virus overview

The spam email with the subject "All-Inclusive package booking" (may vary) addresses the recipient as a "partner". The message requests confirmation concerning the following reservation. The guest's voucher indicates that the reservation is "all-inclusive", while the booking agent's latest update marks it as "half board".

It must be stressed that this information is false, and the email is not associated with any legitimate entities. Pressing "VIEW RESERVATION DETAILS" results in the download of a malicious JavaScript file (JS). While the exact purpose of this file is currently unknown, it is highly likely that it serves as a downloader for additional malicious content.

Programs that cause chain infections can be designed to download/install any type of malware. To expand some on the most widespread malware classes, ransomware encrypts victims' files and demands a ransom for the decryption.

Trojans cover a broad range of malicious software, such as backdoors that prep systems for further infection and may carry it out, downloaders/loaders that infiltrate additional malware, injectors that inject malicious code into processes/services, spyware that records content (e.g., streaming desktops, audio/video via microphones/cameras, etc.), cryptominers that abuse system resources to generate cryptocurrency, stealers that extract/exfiltrate sensitive data, clippers that copy/manipulate clipboard content, and others.

To summarize, by trusting an email like "Voyage Travels & Tours Reservation" – users can experience system infections, permanent data loss, severe privacy issues, financial losses, and identity theft.

If you believe that your system is already infected – perform a complete system scan with an antivirus and remove all detected threats without delay.

Malspam campaign examples

We have investigated numerous spam campaigns; "DocuSign - Industrial Estate Project", "Booking.com Reservation Confirmation", "DHL - Soft Copies Of Your Shipping Documents", and "Annual Financial Review Status" are merely some of our latest articles on malspam.

These emails are used to distribute all kinds of malware. This mail is also utilized in the promotion of various scams, including phishing, advance fee, refund, sextortion, technical support, and others.

While the commonly held belief that spam emails are poorly written and full of grammatical/spelling mistakes is not untrue, this is not always the case. This mail can be competently put together and even convincingly disguised as messages from legitimate entities. Therefore, we highly recommend vigilance with incoming emails, PMs/DMs, SMSes, and other messages.

How do spam campaigns infect computers?

Spam campaigns spread malware by distributing malicious files as attachments or download links. These files come in various formats, such as documents (PDF, Microsoft Office, Microsoft OneNote, etc.), archives (ZIP, RAR, etc.), executables (EXE, RUN, etc.), JavaScript, and so on.

Merely opening a virulent file is enough to jumpstart the infection chain. Some formats may need additional interaction. For example, Microsoft Office files require users to enable macro commands (i.e., editing/content), and Microsoft OneNote documents need them to click on embedded links or files.

How to avoid installation of malware?

We strongly recommend exercising caution with incoming emails and other messages. Attachments or links present in dubious/irrelevant mail must not be opened, as they can be infectious.

However, malware is proliferated using various methods. Therefore, we advise vigilance when browsing since the Internet is rife with fraudulent and malicious content.

Additionally, all downloads must be made from official and trustworthy sources. Another recommendation is to activate and update programs using functions/tools provided by legitimate developers, as illegal activation ("cracking") tools and third-party updates may contain malware.

We must emphasize the importance of having a reputable antivirus installed and kept updated. Security software must be used to run regular system scans and to remove detected threats and issues. If you've already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the "Voyage Travels & Tours Reservation" spam email letter:

Subject: All-Inclusive package booking

Dear Partner,

Could you kindly confirm whether the following reservations are for the All-Inclusive package?

We have received a voucher from your guest indicating that the booking is All-Inclusive. However, according to the latest update received from the booking agent, the reservation is showing as Half Board.

We would appreciate your kind confirmation and clarification on this matter.

VIEW RESERVATION DETAILS

Should you have any question or query, do not hesitate to contact us.

Best Regards,

Claudio Gattuso
Client Care Associate
VOYAGE TRAVEL & TOURS

Tel: +34 3 562 1668
Emergency : +34 50 685 9535
Working Hours: Mon–Sat 09:00–18:00 | Sun 09:00–13:00

Instant automatic malware removal:

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Quick menu:

• What is "Voyage Travels & Tours Reservation" malspam?
• Types of malicious emails.
• How to spot a malicious email?
• What to do if you fell for an email scam?

Types of malicious emails:

Phishing Emails

Most commonly, cybercriminals use deceptive emails to trick Internet users into giving away their sensitive private information, for example, login information for various online services, email accounts, or online banking information.

Such attacks are called phishing. In a phishing attack, cybercriminals usually send an email message with some popular service logo (for example, Microsoft, DHL, Amazon, Netflix), create urgency (wrong shipping address, expired password, etc.), and place a link which they hope their potential victims will click on.

After clicking the link presented in such email message, victims are redirected to a fake website that looks identical or extremely similar to the original one. Victims are then asked to enter their password, credit card details, or some other information that gets stolen by cybercriminals.

Emails with Malicious Attachments

Another popular attack vector is email spam with malicious attachments that infect users' computers with malware. Malicious attachments usually carry trojans that are capable of stealing passwords, banking information, and other sensitive information.

In such attacks, cybercriminals' main goal is to trick their potential victims into opening an infected email attachment. To achieve this goal, email messages usually talk about recently received invoices, faxes, or voice messages.

If a potential victim falls for the lure and opens the attachment, their computers get infected, and cybercriminals can collect a lot of sensitive information.

While it's a more complicated method to steal personal information (spam filters and antivirus programs usually detect such attempts), if successful, cybercriminals can get a much wider array of data and can collect information for a long period of time.

Sextortion Emails

This is a type of phishing. In this case, users receive an email claiming that a cybercriminal could access the webcam of the potential victim and has a video recording of one's masturbation.

To get rid of the video, victims are asked to pay a ransom (usually using Bitcoin or another cryptocurrency). Nevertheless, all of these claims are false - users who receive such emails should ignore and delete them.

How to spot a malicious email?

While cyber criminals try to make their lure emails look trustworthy, here are some things that you should look for when trying to spot a phishing email:

• Check the sender's ("from") email address: Hover your mouse over the "from" address and check if it's legitimate. For example, if you received an email from Microsoft, be sure to check if the email address is @microsoft.com and not something suspicious like @m1crosoft.com, @microsfot.com, @account-security-noreply.com, etc.
• Check for generic greetings: If the greeting in the email is "Dear user", "Dear @youremail.com", "Dear valued customer", this should raise suspiciousness. Most commonly, companies call you by your name. Lack of this information could signal a phishing attempt.
• Check the links in the email: Hover your mouse over the link presented in the email, if the link that appears seems suspicious, don't click it. For example, if you received an email from Microsoft and the link in the email shows that it will go to firebasestorage.googleapis.com/v0... you shouldn't trust it. It's best not to click any links in the emails but to visit the company website that sent you the email in the first place.
• Don't blindly trust email attachments: Most commonly, legitimate companies will ask you to log in to their website and to view any documents there; if you received an email with an attachment, it's a good idea to scan it with an antivirus application. Infected email attachments are a common attack vector used by cybercriminals.

To minimise the risk of opening phishing and malicious emails we recommend using Combo Cleaner Antivirus for Windows. 

Example of a spam email:

What to do if you fell for an email scam?

• If you clicked on a link in a phishing email and entered your password - be sure to change your password as soon as possible. Usually, cybercriminals collect stolen credentials and then sell them to other groups that use them for malicious purposes. If you change your password in a timely manner, there's a chance that criminals won't have enough time to do any damage.
• If you entered your credit card information - contact your bank as soon as possible and explain the situation. There's a good chance that you will need to cancel your compromised credit card and get a new one.
• If you see any signs of identity theft - you should immediately contact the Federal Trade Commission. This institution will collect information about your situation and create a personal recovery plan.
• If you opened a malicious attachment - your computer is probably infected, you should scan it with a reputable antivirus application. For this purpose, we recommend using  Combo Cleaner Antivirus for Windows.
• Help other Internet users - report phishing emails to Anti-Phishing Working Group, FBI’s Internet Crime Complaint Center, National Fraud Information Center and U.S. Department of Justice.

Frequently Asked Questions (FAQ)

Why did I receive this email?

Spam emails are not personal, even if they include information of this nature. Thousands of users receive identical (or incredibly similar) emails, as they are sent out in massive operations.

I have read a spam email but didn't open the attachment, is my computer infected?

Reading an email is harmless; systems are infected when malicious attachments or links are opened/clicked.

I have downloaded and opened a file attached to a spam email, is my computer infected?

Whether the device was infected might depend on the opened file's format. Executables cause infections almost without fail (upon being opened). However, some formats – such as documents – require additional interaction (e.g., clicking embedded content, enabling macros, etc.) to initiate the infection chain.

Will Combo Cleaner remove malware infections present in email attachments?

Combo Cleaner is designed to scan computers and eliminate all kinds of threats. It can detect and remove practically all known malware infections. Remember that performing a full system scan is paramount since sophisticated malicious programs usually hide deep within systems.