What is "DHL Express - Parcel Sent To Your Home Address" email scam

What kind of email is "DHL Express - Parcel Sent To Your Home Address"?

We have examined this email and found it to be a phishing scam disguised as a DHL Express shipment notification. The message falsely claims a parcel has been dispatched to the recipient's home address and urges them to download a file linked to a tracking number. The link instead leads to a fake DHL login page designed to steal account credentials, and the email should be ignored.

"DHL Express - Parcel Sent To Your Home Address" email scam in detail

This email claims to be an official delivery notification from DHL Express. According to the message, a parcel with tracking number 231433894819 has been sent to the recipient's home and is expected to arrive within three business days. The recipient is then told to click a link to download a document in DOC format tied to the shipment.

Rather than delivering any document, the link redirects to a phishing website at mail38[.]tridot[.]top. The page is built to resemble DHL's genuine MyDHL+ portal and presents a login form requesting an email address and password. Both the document download claim and the familiar-looking page are entirely fabricated.

Any credentials entered there go directly to the scammers. With a victim's DHL account in hand, cybercriminals gain access to saved delivery addresses, scheduled shipments, and any payment details linked to the account.

Password reuse is also worth considering. If the same credentials are used on other online services, a compromised DHL account could put those accounts at risk as well.

DHL International GmbH has no involvement in this campaign. The email is sent by unauthorized third parties impersonating the DHL brand to deceive recipients.

Phishing spam campaign examples

In summary, this is a phishing scam impersonating DHL Express, with the goal of stealing account credentials through a fake login page. The email should be deleted without clicking any links. In some cases, delivery-themed spam is also used to distribute malware.

More examples of similar scam emails are Cosco Shipping Package Notification, DocuSign Document Is Waiting For Your Approval, and You Need To Activate Your Account.

How do spam campaigns infect computers?

Cybercriminals often attach malicious files directly to emails or embed links that trigger downloads when clicked. Common file types used include executable programs, Office documents, compressed archives, PDF files, and JavaScript scripts.

Opening a harmful attachment - or enabling malicious macro commands in a document file - can launch malware silently on the device. The infection only starts when the user takes that action; simply receiving the email causes no harm.

How to avoid installation of malware?

Exercise caution with unsolicited emails, in particular those prompting you to click links or open attached files. Spelling mistakes, mismatched sender addresses, and pressure to act quickly are common signs of a scam.

Only download software from official developers or verified app stores. Pirated software, cracks, and key generators are frequently bundled with malware and should be avoided entirely.

Keep your operating system and all installed programs updated. Use a reputable security tool and scan your device periodically. If you have already opened a suspicious file, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate any infiltrated malware.

Text presented in the "DHL Express - Parcel Sent To Your Home Address" email letter:

Subject: DHL Shipment Notification – Your Parcel Is on Its Way

DHL Express Delivery
tracking number # 231433894819
Good day
Parcel notification

The parcel was sent to your home adress.
And it will arrive within 3 buisness days.

Please Click Here [DOWNLOAD your DHL_231433894819 in DOC format].

Thank you
DHL Express Delivery system (c)
DHL International GmbH. All rights reserved.

A fake DHL Express website used in this scam:

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Quick menu:

• What is DHL Express - Parcel Sent To Your Home Address phishing scam?
• Types of malicious emails.
• How to spot a malicious email?
• What to do if you fell for an email scam?

Types of malicious emails:

Phishing Emails

Most commonly, cybercriminals use deceptive emails to trick Internet users into giving away their sensitive private information, for example, login information for various online services, email accounts, or online banking information.

Such attacks are called phishing. In a phishing attack, cybercriminals usually send an email message with some popular service logo (for example, Microsoft, DHL, Amazon, Netflix), create urgency (wrong shipping address, expired password, etc.), and place a link which they hope their potential victims will click on.

After clicking the link presented in such email message, victims are redirected to a fake website that looks identical or extremely similar to the original one. Victims are then asked to enter their password, credit card details, or some other information that gets stolen by cybercriminals.

Emails with Malicious Attachments

Another popular attack vector is email spam with malicious attachments that infect users' computers with malware. Malicious attachments usually carry trojans that are capable of stealing passwords, banking information, and other sensitive information.

In such attacks, cybercriminals' main goal is to trick their potential victims into opening an infected email attachment. To achieve this goal, email messages usually talk about recently received invoices, faxes, or voice messages.

If a potential victim falls for the lure and opens the attachment, their computers get infected, and cybercriminals can collect a lot of sensitive information.

While it's a more complicated method to steal personal information (spam filters and antivirus programs usually detect such attempts), if successful, cybercriminals can get a much wider array of data and can collect information for a long period of time.

Sextortion Emails

This is a type of phishing. In this case, users receive an email claiming that a cybercriminal could access the webcam of the potential victim and has a video recording of one's masturbation.

To get rid of the video, victims are asked to pay a ransom (usually using Bitcoin or another cryptocurrency). Nevertheless, all of these claims are false - users who receive such emails should ignore and delete them.

How to spot a malicious email?

While cyber criminals try to make their lure emails look trustworthy, here are some things that you should look for when trying to spot a phishing email:

• Check the sender's ("from") email address: Hover your mouse over the "from" address and check if it's legitimate. For example, if you received an email from Microsoft, be sure to check if the email address is @microsoft.com and not something suspicious like @m1crosoft.com, @microsfot.com, @account-security-noreply.com, etc.
• Check for generic greetings: If the greeting in the email is "Dear user", "Dear @youremail.com", "Dear valued customer", this should raise suspiciousness. Most commonly, companies call you by your name. Lack of this information could signal a phishing attempt.
• Check the links in the email: Hover your mouse over the link presented in the email, if the link that appears seems suspicious, don't click it. For example, if you received an email from Microsoft and the link in the email shows that it will go to firebasestorage.googleapis.com/v0... you shouldn't trust it. It's best not to click any links in the emails but to visit the company website that sent you the email in the first place.
• Don't blindly trust email attachments: Most commonly, legitimate companies will ask you to log in to their website and to view any documents there; if you received an email with an attachment, it's a good idea to scan it with an antivirus application. Infected email attachments are a common attack vector used by cybercriminals.

To minimise the risk of opening phishing and malicious emails we recommend using Combo Cleaner Antivirus for Windows. 

Example of a spam email:

What to do if you fell for an email scam?

• If you clicked on a link in a phishing email and entered your password - be sure to change your password as soon as possible. Usually, cybercriminals collect stolen credentials and then sell them to other groups that use them for malicious purposes. If you change your password in a timely manner, there's a chance that criminals won't have enough time to do any damage.
• If you entered your credit card information - contact your bank as soon as possible and explain the situation. There's a good chance that you will need to cancel your compromised credit card and get a new one.
• If you see any signs of identity theft - you should immediately contact the Federal Trade Commission. This institution will collect information about your situation and create a personal recovery plan.
• If you opened a malicious attachment - your computer is probably infected, you should scan it with a reputable antivirus application. For this purpose, we recommend using  Combo Cleaner Antivirus for Windows.
• Help other Internet users - report phishing emails to Anti-Phishing Working Group, FBI’s Internet Crime Complaint Center, National Fraud Information Center and U.S. Department of Justice.

Frequently Asked Questions (FAQ)

Why did I receive this email?

Scam emails like this are sent in bulk to many recipients at once, not targeted at specific individuals. Cybercriminals collect email addresses through data breaches, fake websites, and similar methods, then blast the same message out to large lists.

I have provided my personal information when tricked by this email, what should I do?

Change your DHL account password immediately. If the same password is used on any other service, update those accounts as well. Should you have also shared credit card details or identification documents, contact your bank or the appropriate authorities right away.

I have downloaded and opened a malicious file attached to an email, is my computer infected?

It depends on what type of file was opened. Executables (.exe and similar formats) typically start the infection immediately upon opening. Document formats such as Word files or PDFs are generally lower risk on their own, but may still trigger malware if macros are enabled or other actions are taken.

I have read the email but did not open the attachment, is my computer infected?

No. Reading an email by itself poses no risk. Infection requires an active step from the user, such as clicking a link, opening an attachment, or running a downloaded file.

Will Combo Cleaner remove malware infections that were present in email attachment?

Yes. Combo Cleaner is capable of detecting and removing the vast majority of known malware. Running a full system scan is the best way to ensure nothing is missed, including threats that may be hiding deeper in the system.