What kind of scam is "Messages Failure Notifications"

What kind of email is "Messages Failure Notifications"?

We have examined this email and concluded that it is a phishing scam. It poses as an automated notice from the recipient's mail system, claiming several incoming messages could not be delivered. The goal is to trick recipients into submitting their email login credentials on a fraudulent website. This email should be ignored and deleted.

More about the "Messages Failure Notifications" email scam

The email tells the recipient that seven incoming messages were not delivered and urges immediate action via one of two buttons - "Allow Messages" or "Review Messages". It adds a threat: the account will be briefly suspended from sending and receiving mail if nothing is done. This is a pressure tactic intended to make the recipient act without stopping to question the message.

Both buttons lead to a page hosted on the Wix Studio platform that imitates a webmail login portal. The page displays bold "Webmail" branding and offers two ways to sign in: a standard email address and password form, alongside a button reading "Log in via cPanelID". The overall design is meant to resemble a real cPanel webmail interface.

This page is entirely fraudulent. Any credentials typed into the form are captured by the scammers. With access to a victim's email account, cybercriminals can take over linked accounts, monitor private correspondence, and misuse the victim's identity in various ways.

No legitimate email system sends notifications of this type. The "Standard Practice Professional Support 2026" line at the bottom of the email is not tied to any real organization. Recipients should disregard and delete this message without clicking anything inside it.

Email scams in general

In conclusion, this email is a phishing scam disguised as an automated mail delivery failure alert. It steers recipients toward a fake webmail login page in order to steal their email account credentials. Anyone who receives this message should ignore it entirely and avoid clicking any of its links. It is also worth noting that campaigns of this kind are sometimes used to distribute malware.

More examples of similar scam emails are Security Review Requested, Your Accountant Left You A Voicemail, and Messages Delayed Due To A Server Error.

How do spam campaigns infect computers?

Cybercriminals commonly distribute malware by attaching malicious files directly to spam emails. These files can take many forms - executable programs, Microsoft Office documents, compressed archives such as ZIP or RAR files, PDFs, and scripts. Opening such a file, or interacting with it in a way the attacker expects (for example, enabling malicious macro commands), can trigger a malware installation.

In other cases, the email contains a link rather than an attachment. Clicking the link may take the user to a site that automatically attempts to install malware, or it may present a page that persuades the user to download and run something manually. Some level of user interaction is typically required before any infection takes hold.

How to avoid installation of malware?

Treat every unexpected email with caution, especially messages that urge you to click a link or open a file. If a message appears to come from a known service but the request feels unusual, visit the service's official website directly rather than following any link in the email.

Only download software and updates from official sources - the developer's own website or a legitimate app store. Avoid third-party download portals, peer-to-peer networks, and any tools that claim to activate paid software for free, as these are common vectors for malware.

Keep your operating system and all installed applications up to date, since updates regularly patch security vulnerabilities. Using a reputable antivirus program adds another layer of protection. If you have already clicked a suspicious link or opened a questionable attachment, we recommend running a scan with Combo Cleaner Antivirus for Windows to eliminate any threats that may have been installed.

Text presented in the "Messages Failure Notifications" email letter:

Subject: (7) Messages Failure Notification

Messages Failure Notifications

USER have (7) Undelivered incoming messages.

Please fix it below:

[Allow Messages] [Review Messages]

You will be briefly suspended from sending and receiving messages!

Note: This message was sent by the system for notification only. Please do not reply.

Standard Practice Professional Support 2026

A fake webmail login page used in this scam:

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Quick menu:

• What is Messages Failure Notifications phishing scam?
• Types of malicious emails.
• How to spot a malicious email?
• What to do if you fell for an email scam?

Types of malicious emails:

Phishing Emails

Most commonly, cybercriminals use deceptive emails to trick Internet users into giving away their sensitive private information, for example, login information for various online services, email accounts, or online banking information.

Such attacks are called phishing. In a phishing attack, cybercriminals usually send an email message with some popular service logo (for example, Microsoft, DHL, Amazon, Netflix), create urgency (wrong shipping address, expired password, etc.), and place a link which they hope their potential victims will click on.

After clicking the link presented in such email message, victims are redirected to a fake website that looks identical or extremely similar to the original one. Victims are then asked to enter their password, credit card details, or some other information that gets stolen by cybercriminals.

Emails with Malicious Attachments

Another popular attack vector is email spam with malicious attachments that infect users' computers with malware. Malicious attachments usually carry trojans that are capable of stealing passwords, banking information, and other sensitive information.

In such attacks, cybercriminals' main goal is to trick their potential victims into opening an infected email attachment. To achieve this goal, email messages usually talk about recently received invoices, faxes, or voice messages.

If a potential victim falls for the lure and opens the attachment, their computers get infected, and cybercriminals can collect a lot of sensitive information.

While it's a more complicated method to steal personal information (spam filters and antivirus programs usually detect such attempts), if successful, cybercriminals can get a much wider array of data and can collect information for a long period of time.

Sextortion Emails

This is a type of phishing. In this case, users receive an email claiming that a cybercriminal could access the webcam of the potential victim and has a video recording of one's masturbation.

To get rid of the video, victims are asked to pay a ransom (usually using Bitcoin or another cryptocurrency). Nevertheless, all of these claims are false - users who receive such emails should ignore and delete them.

How to spot a malicious email?

While cyber criminals try to make their lure emails look trustworthy, here are some things that you should look for when trying to spot a phishing email:

• Check the sender's ("from") email address: Hover your mouse over the "from" address and check if it's legitimate. For example, if you received an email from Microsoft, be sure to check if the email address is @microsoft.com and not something suspicious like @m1crosoft.com, @microsfot.com, @account-security-noreply.com, etc.
• Check for generic greetings: If the greeting in the email is "Dear user", "Dear @youremail.com", "Dear valued customer", this should raise suspiciousness. Most commonly, companies call you by your name. Lack of this information could signal a phishing attempt.
• Check the links in the email: Hover your mouse over the link presented in the email, if the link that appears seems suspicious, don't click it. For example, if you received an email from Microsoft and the link in the email shows that it will go to firebasestorage.googleapis.com/v0... you shouldn't trust it. It's best not to click any links in the emails but to visit the company website that sent you the email in the first place.
• Don't blindly trust email attachments: Most commonly, legitimate companies will ask you to log in to their website and to view any documents there; if you received an email with an attachment, it's a good idea to scan it with an antivirus application. Infected email attachments are a common attack vector used by cybercriminals.

To minimise the risk of opening phishing and malicious emails we recommend using Combo Cleaner Antivirus for Windows. 

Example of a spam email:

What to do if you fell for an email scam?

• If you clicked on a link in a phishing email and entered your password - be sure to change your password as soon as possible. Usually, cybercriminals collect stolen credentials and then sell them to other groups that use them for malicious purposes. If you change your password in a timely manner, there's a chance that criminals won't have enough time to do any damage.
• If you entered your credit card information - contact your bank as soon as possible and explain the situation. There's a good chance that you will need to cancel your compromised credit card and get a new one.
• If you see any signs of identity theft - you should immediately contact the Federal Trade Commission. This institution will collect information about your situation and create a personal recovery plan.
• If you opened a malicious attachment - your computer is probably infected, you should scan it with a reputable antivirus application. For this purpose, we recommend using  Combo Cleaner Antivirus for Windows.
• Help other Internet users - report phishing emails to Anti-Phishing Working Group, FBI’s Internet Crime Complaint Center, National Fraud Information Center and U.S. Department of Justice.

Frequently Asked Questions (FAQ)

Why did I receive this email?

Scam emails like this are distributed in bulk to large numbers of people at once. Cybercriminals collect email addresses through data breaches, fake sign-up forms, and similar methods. The messages are not personally targeted - many thousands of recipients may receive the exact same email.

I have provided my personal information when tricked by this email, what should I do?

If you entered your email password on the linked page, change it immediately. Also update the password on any other accounts where you use the same credentials, and enable two-factor authentication where possible.

If you have lost access to your account, contact your email provider's support team as soon as possible. For any other sensitive data that was disclosed - such as banking details or identification - reach out to the relevant institution or authorities.

I have downloaded and opened a malicious file attached to an email, is my computer infected?

It depends on the file type. Executable files (.exe and similar) typically activate malware the moment they are opened. Document formats such as PDFs or Word files usually require the user to take a further step - like enabling macros - before any infection begins. Running a security scan is advisable in either case.

I have read the email but did not open the attachment, is my computer infected?

Reading an email on its own poses no risk. Your computer is safe as long as you did not click any links in the message or open any attached files.

Will Combo Cleaner remove malware infections that were present in email attachment?

Yes. Combo Cleaner is designed to detect and remove a wide variety of malware. For the best results, run a complete system scan rather than a quick one - some threats embed themselves deeply and require a thorough check to find and eliminate.