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Smart Suggestor Adware

Also Known As: Smart Suggestor Virus
Type: Adware
Damage level: Medium

What is Smart Suggestor?

The Smart Suggestor browser extension, developed by Think Tank Labs, promises to save users time when searching the Internet. Moreover, this browser add-on displays coupon deals when visiting online shopping websites. Whilst this browser add-on may appear legitimate, its developers use a deceptive distribution channel - bundling with free software.

The result of this promotional method is that many computer users install the browser add-on inadvertently without their consent.

Users report that they have installed Smart Suggestor unwillingly and feel annoyed by unwanted pop-ups and unwanted ads imposed by Smart Shopping Buddy. Commonly, Smart Suggestor is installed together with free software downloaded from the Internet (such as xlplayer or software from various download clients).

Smart Suggestor adware

To avoid installation of unwanted browser add-ons such as this, users should express caution when downloading freeware. Note that popular download websites (download.com, filewin.com, softonic.com, brothersoft.com, etc.) enforce the use of their download clients, which in turn install unwanted browser toolbars and add-ons.

Smart Suggestor is not technically considered a virus or malware, however, it is an unwanted browser add-on (especially if installed without consent) and should be eliminated from your Internet browsers (Internet Explorer, Google Chrome, Mozilla FireFox).

The Smart Suggestor extension is similar to Search Enhance, Complitly, and other unwanted browser add-ons, which hijack users' Internet browsers and display unwanted ads. Note that there are two methods by which these browser plug-ins are installed:

1) legitimate, when computer users download and install add-ons from the product homepage, and are aware of their existence, and; 2) deceptive, when the extensions are bundled with download clients or freeware. If you wish to eliminate smart suggestor and smart shopping buddy ads from your computer, use the removal instructions provided.

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Quick menu:

Smart Suggestor removal:

Note that in this particular example, Smart Suggestor was installed together with xlplayer freeware, thus this removal guide describes how to eliminate all adware bundled with this program (Babylon toolbar, 2YourFace, Complitly, TestProduct, Yontoo).

Windows 11 users:

Accessing Apps and Features in Windows 11

Right-click on the Start icon, select Apps and Features. In the opened window search for the application you want to uninstall, after locating it, click on the three vertical dots and select Uninstall.

Windows 10 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

macOS (OSX) users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

Smart Suggestor uninstall

In the uninstall programs window, look for "Smart Suggestor, 2YourFace, Babylon toolbar, Complitly, TestProduct, XLPlayer, Yontoo", select these entries and click " Uninstall" or "Remove"

After uninstalling Smart Suggestor, scan your computer for any remaining unwanted components or possible malware infections. Recommended malware removal software.

Smart Suggestor removal from browsers:

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

smart suggestor Internet Explorer

Click on the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer) select "Manage Add-ons". Look for these entries (Babylon Toolbar, Babylon toolbar helper, Smart Suggestor option, 2YourFace Addon, Complitly, Smart Suggestor, Yontoo Api, Yontoo) and disable them.

To change your homepage from isearch.babylon.com to your preferred domain, click on the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer) select "Internet Options", in the opened window remove isearch.babylon.com and enter your preferred domain, which will open each time you launch Internet Explorer.

Optional method:

If you continue to have problems with removal of the smart suggestor virus, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Google Chrome logoRemove malicious extensions from Google Chrome:

Smart Suggestor Google Chrome

Click the Chrome menu icon Google Chrome options icon (at the top right corner of Google Chrome) select "Tools" and click on "Extensions".  Locate these entries: "2YourFace, Complitly plugin for Chrome, Smart Suggestor, XLPlayer, Yontoo", select them and click on the trash can icon.

Optional method:

If you continue to have problems with removal of the smart suggestor virus, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plugins from Mozilla Firefox:

Smart Suggestor Mozilla FireFox

Click on the Firefox menu firefox menu icon (at the top right corner of the main window) select "Add-ons". Click on "Extensions" and disable these add-on: "2YourFace, Smart Suggestor".

To reset your homepage click on the Firefox menu firefox menu icon (at the top right corner of the main window) then select "Options", in the opened window remove unwanted URL and enter your preferred domain.

Optional method:

Computer users who have problems with smart suggestor virus removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

removing adware from safari step 1 - accessing preferences

Make sure your Safari browser is active, click Safari menu, and select Preferences....

removing adware from safari step 2 - removing extensions

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge (Chromium) logoRemove malicious extensions from Microsoft Edge:

Removing adware from Microsoft Edge step 1

Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.

Removing adware from Microsoft Edge step 2

Optional method:

If you continue to have problems with removal of the smart suggestor virus, reset your Microsoft Edge browser settings. Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the top right corner of Microsoft Edge) and select Settings.

Microsoft Edge (Chromium) reset step 1

In the opened settings menu select Reset settings.

Microsoft Edge (Chromium) reset step 2

Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.

Microsoft Edge (Chromium) reset step 3

  • If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.

Summary:

declining installation of adware while downloading free software sampleCommonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Software uninstall instructions
Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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Smart Suggestor Virus QR code
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