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You have been blocked from our website! Virus

Also Known As: You have been blocked from our website! Hosts File Hijacker
Damage level: Moderate

What is You have been blocked from our website?

This message states that the Internet user was blocked from accessing popular websites (such as Google.com, Facebook.com, eBay.com, etc.) and demands completion of online surveys in order to restore access. This is a scam, a rogue website to which users are redirected when their computers are infected with Hosts file-modifying malware.

The operating system Hosts file is used to resolve canonical names of websites to IP addresses, and when this file is changed, users may be redirected to malicious websites whilst observing legitimate URLs in the browser address bar.

You have been blocked from our website - online survey virus

The deceptive message (used to trick unsuspecting PC users into completing online surveys), states that the website block was imposed for security reasons and forces users into downloading "TRUSTe Website Unlocker", which supposedly removes the malware purported to affect Internet browsing.

In fact, this message is a scam and the name of TRUSTe is exploited by cyber criminals who are responsible for creating this Hosts file hijacker, which redirects Internet users to this website.

If you cannot access Google.com or other popular websites and you see the message, "You have been blocked from our website!", your operating system Hosts file was modified by malware. Ignore this message and do not complete any online surveys.

The "You have been blocked from our website!" virus is distributed using fake downloads. For example, Internet users can be tricked into downloading this virus by malicious websites, which supposedly promote Facebook password-hacking tools, WiFi password-hacking tools, etc.

Other popular sources of this Hosts file hijacker are P2P networks and drive-by download infections. Note that completing online surveys when requested by this deceptive message can result in signing up for some costly mobile services. Avoid such online survey scams.

To protect your PC from Hosts file-modifying malware such as this, use legitimate antivirus and anti-spyware software. If your computer is already infected, use the removal guide provided to eliminate this virus from your PC.

A deceptive message used to trick Internet users into completing online surveys:

You have been blocked from our website!

This website has been blocked because of your recent activity. Your actions have been marked as malware like, to visit this website again follow instructions on the left. This is made for security reasons. Please take your time to go through the verification process to restore you access to blocked websites. TRUSTe Website Unlocker should remove any malware that affects Your browsing. We are sorry for for the inconvenience this might cause you.
Internet Privacy and Security - TRUSTe    
Steps to access this website again:

1. Click unlock button below
2. Pick survey to verify that you are human
3. Complete survey
4. Download WebsiteUnlocker.exe
5. Run program "as admin" to remove malware
6. Delete browser cookies
7. Continue virus-free browsing

 

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Quick menu:

"You have been blocked from our website! " virus removal:

Internet browser redirects to the "You have been blocked from our website! " website are caused by a Trojan, which modifies the operating system Hosts file. To remove this Trojan, download recommended malware removal software and run a full system scan.

After eliminating this Trojan, check your operating system Hosts file. Information stored in this file is responsible for resolving canonical names of websites - if the information within this file is changed by a malicious program, you could encounter redirect problems whilst surfing the Internet.

The Hosts file is used to resolve canonical names of websites to IP addresses. When it is changed, the user may be redirected to malicious sites, despite seeing legitimate URLs in address bar. It is difficult to determine sites are genuine when the Hosts file is modified.

To fix this, please download the Microsoft Fix It tool, that restores your Hosts file to the Windows default. Run this tool when downloaded and follow the on-screen instructions. Download link below:

Microsoft Fix It

You should also check some settings manually. Follow these instructions to check if everything is in place.

Check your proxy settings. (Internet Explorer)

Start Internet Explorer. Click Internet Options. Select Connections. Click LAN settings. Ensure that none of the boxes are selected.

Internet Explorer LAN settings

Start Mozilla FireFox. Click Tools, select Options. Click Advanced. Select Network Tab and click Settings. Ensure that "No proxy" is selected.

Internet Explorer Connection Settings

To check if there are no unusual entries added to the Hosts file, follow this information (Google redirect virus removal guide with examples of default Windows Hosts file values).

Adware removal:

Windows 11 users:

Accessing Apps and Features in Windows 11

Right-click on the Start icon, select Apps and Features. In the opened window search for the application you want to uninstall, after locating it, click on the three vertical dots and select Uninstall.

Windows 10 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

macOS (OSX) users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

ketintontrat[.]info adware uninstall via Control Panel

In the uninstall programs window, look for any potentially unwanted applications, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted application that causes ketintontrat[.]info redirects, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Remove adware from Internet browsers:

Video showing how to remove potentially unwanted browser add-ons:

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

Removing ketintontrat[.]info ads from Internet Explorer step 1

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".

Removing ketintontrat[.]info ads from Internet Explorer step 2

Optional method:

If you continue to have problems with removal of the you have been blocked from our website! hosts file hijacker, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing ketintontrat[.]info  ads from Google Chrome step 1

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.

Removing ketintontrat[.]info ads from Google Chrome step 2

Optional method:

If you continue to have problems with removal of the you have been blocked from our website! hosts file hijacker, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plug-ins from Mozilla Firefox:

Removing ketintontrat[.]info ads from Mozilla Firefox step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click "Extensions", in the opened window, remove all recently-installed suspicious browser plug-ins.

Removing ketintontrat[.]info ads from Mozilla Firefox step 2

Optional method:

Computer users who have problems with you have been blocked from our website! hosts file hijacker removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

removing adware from safari step 1 - accessing preferences

Make sure your Safari browser is active, click Safari menu, and select Preferences....

removing adware from safari step 2 - removing extensions

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge (Chromium) logoRemove malicious extensions from Microsoft Edge:

Removing adware from Microsoft Edge step 1

Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.

Removing adware from Microsoft Edge step 2

Optional method:

If you continue to have problems with removal of the you have been blocked from our website! hosts file hijacker, reset your Microsoft Edge browser settings. Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the top right corner of Microsoft Edge) and select Settings.

Microsoft Edge (Chromium) reset step 1

In the opened settings menu select Reset settings.

Microsoft Edge (Chromium) reset step 2

Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.

Microsoft Edge (Chromium) reset step 3

  • If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.

Summary:

declining installation of adware while downloading free software sampleCommonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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