Your Computer Is In Blocked State Scam

Also Known As: "Your Computer Is In Blocked State" virus
Type: Adware
Distribution: Low
Damage level: Medium

Your Computer Is In Blocked State removal instructions

What is Your Computer Is In Blocked State?

"Your Computer Is In Blocked State" is a fake error message displayed by a malicious website that users often visit inadvertently - they are automatically redirected by various potentially unwanted programs (PUPs). These apps infiltrate systems without permission (the "bundling" method). As well as causing unwanted redirects, PUPs deliver intrusive online advertisements and continually record various user-system information.

Your Computer Is In Blocked State adware

This error message states that the system is in a blocked state and, therefore, victims must immediately call Microsoft technical support via a telephone number ("1-800-490-5352") provided. They then supposedly receive help in solving the problem. Bear in mind, however, that the "Your Computer Is In Blocked State" error is fake and simply an attempt to scare and trick users into calling and paying for technical services that are not needed. Never attempt to call the aforementioned telephone number. Potentially unwanted programs employ a "virtual layer" to generate pop-up, coupons, banner, and other similar advertisements. This is a tool that enables placement of third party graphical content on any site. Therefore, displayed ads often conceal unwanted underlying content, significantly diminishing Internet browsing experience. In addition, These ads might lead to malicious websites and even accidental clicks can result in high-risk adware or malware infections. In addition, PUPs continually record various user-system information that might contain personal details. The list of recorded data types includes (but is not limited to) Internet Protocol (IP) addresses, geo-locations, website URLs visited, pages viewed, search queries, and mouse/keyboard activity. This information is later shared with third parties who misuse private details to generate revenue. Therefore, information tracking can result in serious privacy issues or even identity theft. PUPs should be uninstalled immediately.

Threat Summary:
Name "Your Computer Is In Blocked State" virus
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Scam messages claim that the system is damaged/infected and encourage users to contact fake tech support.
Tech Support Scammer Phone Number 1-800-490-5352, 0808-143-3686, (800) 497-5972
Symptoms Fake error messages, fake system warnings, pop-up errors, hoax computer scan.
Distribution methods Compromised websites, rogue online pop-up ads, potentially unwanted applications.
Damage Loss of sensitive private information, monetary loss, identity theft, possible malware infections.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
▼ Download Malwarebytes
To use full-featured product, you have to purchase a license for Malwarebytes. 14 days free trial available.

There are dozens of fake errors similar to "Your Computer Is In Blocked State" including, for instance, Enter A Product Key, .Net Frame Work File Missing, System Notification!, and System Has Detected Intrusion. All claim that the system is damaged in certain ways, however, as with "Your Computer Is In Blocked State", these errors should not be trusted. Their purpose is identical: they are designed only to generate revenue for the developers. By offering various 'useful features', PUPs attempt to give the impression of legitimacy, however, they cause unwanted redirects, deliver intrusive online advertisements, and continually record various user-system information.

How did adware install on my computer?

As mentioned above, PUPs are distributed using a deceptive marketing method called "bundling" - stealth installation of third party applications with regular software/apps. Developers know that  users often rush the download/installation processes and skip steps. Therefore, they hide bundled programs within the "Custom/Advanced" settings. Carelessly skipping this section often leads to inadvertent installation of potentially unwanted programs.

How to avoid installation of potentially unwanted applications?

To prevent system infiltration by PUPs, be very cautious during the download/installation processes. Closely analyze each download/installation step using the "Custom" or "Advanced" settings. Furthermore, cancel all additionally-included programs and decline offers to download/install.

Text presented within "Your Computer Is In Blocked State" error:

Your computer is in blocked state. SYSTEM WARNING: DO NOT PRESS ANY KEY UNTIL YOU KNOW SAFE SIDE INSTRUCTIONS.
For safety instructions immediately call on the support number, a Microsoft Super Technician is waiting to guide
you to safeguard your system. You must not avoid this warning, as this is a very critical infection, Microsoft Super
Technicians are level 9 technicians which are expertise in resolving these kind of issues. THIS CALL IS A TOLL FREE CALL.
Toll Free: 1-800-490-5352

Another variant of this scam using (800) 497-5972 phone number and a fake Windows Security Essentials error window:

your computer is in blocked state scam-variant 2

Another example of "Your Computer Is In Blocked State" pop-up scam:

Your Computer Is In Blocked State pop-up scam (2020-09-04)

Appearance of this scam (GIF):

Your Computer Is In Blocked State pop-up scam (2020-09-04 - GIF)

Text presented within:

Pop-up:

 

Your computer is in blocked state SYSTEM WARNING: DO NOT RESTART YOUR COMPUTER OR PRESS ANY KEY UNTIL SAFE SIDE INSTRUCTIONS.For safety instructions call immediately: 080-143-3686 (Free phone), a windows certified technician will guide you safeguard your system.You must not avoid this warning, as this is critical infection immediately:  0808-143-3686 (free phone) Do not ignore this high priority message.

 

Background:

 

Call now: 0808-143-3686 (Free phone)

A problem has been detected and windows has been shutdown.
DRIVER_IRQL_NOT_LESS_OR_EQUAL : BFEBFBFF0031246V
If this is first time you've seen this screen,contact windows technician : 0808-143-3686
Begining dump of physical memory.
Immediately contact technical support to prevent further damage.
A problem has been detected and Windows has been crash
.
The problem seems to be caused by the following file : SPCMDCON.SYS
.
PAGE_FAULT_IN_NONPAGED_AREA
.
If this is the first time you've seen this error screen,
don't restart your computer.If this screen again & again, follow these steps:
.
Check to make sure any new hardware or software is properly installed.
If this is a new installation,ask your hardware or software manufacturer for any
Windows updates you might need.
.
If problems continue, disable or remove any newly installed hardware or software
Disable BIOS memory option such as caching or shadowing.
.
Technical information :
.
Windows Security Alert
Windows Security Alert
Call Immediately :
0808-143-3686

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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Quick menu:

Removal of potentially unwanted applications:

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

Windows XP users:

Accessing Add or Remove Programs in Windows XP

Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.

Windows 10 and Windows 8 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Mac OSX users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

PUAs uninstall via Control Panel

In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Remove rogue extensions from Internet browsers:

Video showing how to remove potentially unwanted browser add-ons:

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

Removing rogue extensions from Internet Explorer step 1

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".

Removing rogue extensions from Internet Explorer step 2

Optional method:

If you continue to have problems with removal of the "your computer is in blocked state" virus, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing rogue extensions from Google Chrome step 1

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.

Removing rogue extensions from Google Chrome step 2

Optional method:

If you continue to have problems with removal of the "your computer is in blocked state" virus, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plugins from Mozilla Firefox:

Removing rogue extensions from Mozilla Firefox step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window remove all recently-installed suspicious browser plug-ins.

Removing rogue extensions from Mozilla Firefox step 2

Optional method:

Computer users who have problems with "your computer is in blocked state" virus removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

removing adware from safari step 1 - accessing preferences

Make sure your Safari browser is active, click Safari menu, and select Preferences....

removing adware from safari step 2 - removing extensions

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge (Chromium) logoRemove malicious extensions from Microsoft Edge:

Removing adware from Microsoft Edge step 1

Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.

Removing adware from Microsoft Edge step 2

Optional method:

If you continue to have problems with removal of the "your computer is in blocked state" virus, reset your Microsoft Edge browser settings. Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the top right corner of Microsoft Edge) and select Settings.

Microsoft Edge (Chromium) reset step 1

In the opened settings menu select Reset settings.

Microsoft Edge (Chromium) reset step 2

Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.

Microsoft Edge (Chromium) reset step 3

  • If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.

Summary:

declining installation of adware while downloading free software sampleCommonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

Removal assistance:
If you are experiencing problems while trying to remove "your computer is in blocked state" virus from your computer, please ask for assistance in our malware support forum.

Post a comment:
If you have additional information on "your computer is in blocked state" virus or it's removal please share your knowledge in the comments section below.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Removal Instructions in other languages
Software uninstall instructions
Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
Your Computer Is In Blocked State virus QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of "Your Computer Is In Blocked State" virus on your mobile device.
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