Your Windows Is Infected Scam

Also Known As: "Your Windows Is Infected" virus
Type: Adware
Distribution: Low
Damage level: Medium

Your Windows Is Infected removal instructions

What is Your Windows Is Infected?

"Your Windows Is Infected" is a fake pop-up error message displayed by a malicious website. Users are redirected to this website by various potentially unwanted programs (PUPs) that stealthily infiltrate systems without permission (the "bundling" method). As well as causing redirects, PUPs deliver intrusive online advertisements and continually gather various information relating to Internet browsing activity.

Your Windows Is Infected adware

The message states that the system is infected with various malware and that infections must be eliminated immediately by downloading a system optimization tool (the download begins after clicking "OK" within the pop-up) or contacting 'technical support' via a telephone number ["(800) 497-5972"] provided. Victims are then supposedly guided through the removal process. Bear in mind, however, that the "Your Windows Is Infected" error is fake and should not be trusted. Cyber criminals attempt to trick victims into downloading a fake optimization tool (potentially, malware) or calling the aforementioned telephone number and paying for technical support that is not required. You can remove this pop-up simply by closing the web browser. PUPs deliver intrusive online advertisements using a "virtual layer" - a tool that enables placement of third party graphical content on any site. Therefore, pop-ups, coupons, banners, and other displayed ads often conceal underlying content, significantly diminishing the browsing experience. In addition, these ads might redirect to malicious websites and even accidental clicks can result in high-risk adware or malware infections. Another downside is information tracking. PUPs record users' geo-locations, IP addresses, URLs visited, pages viewed, search queries, mouse/keyboard activity, and other information that might contain personal details. This information is shared with third parties (potentially, cyber criminals) who misuse personal details to generate revenue. The presence of information-tracking apps can result in serious privacy issues or even identity theft. Therefore, these apps should be uninstalled immediately.

"Your Windows Is Infected" is virtually identical to COMPUTER BLOCKED, Suspicious Ransomware Activity, Unknown Security Breach, and many other fake errors. All claims that the system is damaged in some way, however, as with Your Windows Is Infected, these errors should not be trusted - they are designed only to generate revenue for cyber criminals. PUPs also have an identical purpose. By offering various 'useful features', they attempt to give the impression of legitimacy. In fact, they are useless for regular users, cause unwanted redirects, deliver intrusive online advertisements, and record user-system information.

How did adware install on my computer?

To distribute PUPs, developers employ a deceptive marketing method called "bundling". Users often rush the download/installation processes and skip steps. Aware of this, developers hide bundled apps within the "Custom/Advanced" settings. Thus, skipping this section often leads to inadvertent installation of PUPs.

How to avoid installation of potentially unwanted applications?

There are two simple steps you should take to prevent this situation. Firstly, carefully analyze each download/installation step using the "Custom" or "Advanced" settings. Secondly, decline offers to download/install additional applications and opt-out of those already included.

Another variant of "Your Windows 10 in infected" (GIF) - this one tries to trick PC users into downloading potentially unwanted applications:

your windows is infected scam gif

Text presented within "Your Windows Is Infected" pop-up:

WARNING! Your Windows is infected with Viruses and other malicious applications. Viruses must be removed and system damage repaired.
It is necessary to run the Virus removal procedure immediately, please proceed.
** If you leave this site your computer will remain damaged and vulnerable**

Quick menu:

Adware removal:

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

Windows XP users:

Accessing Add or Remove Programs in Windows XP

Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.

Windows 10 and Windows 8 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Mac OSX users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

Your Windows Is Infected adware uninstall via Control Panel

In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted program, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.


Download remover for "Your Windows Is Infected" virus
1) Download and install   2) Run system scan   3) Enjoy your clean computer!

By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Reimage.

Remove adware from Internet browsers:

Video showing how to remove potentially unwanted browser add-ons:

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

Removing Your Windows Is Infected ads from Internet Explorer step 1

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".

Removing Your Windows Is Infected ads from Internet Explorer step 2

Optional method:

If you continue to have problems with removal of the "your windows is infected" virus, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing Your Windows Is Infected  ads from Google Chrome step 1

Click the Chrome menu icon Google Chrome options icon (at the top right corner of Google Chrome), select "Tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons, select these entries and click the trash can icon.

Removing Your Windows Is Infected ads from Google Chrome step 2

Optional method:

If you continue to have problems with removal of the "your windows is infected" virus, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plug-ins from Mozilla Firefox:

Removing Your Windows Is Infected ads from Mozilla Firefox step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click "Extensions", in the opened window, remove all recently-installed suspicious browser plug-ins.

Removing Your Windows Is Infected ads from Mozilla Firefox step 2

Optional method:

Computer users who have problems with "your windows is infected" virus removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

removing adware from safari step 1 - accessing preferences

Make sure your Safari browser is active, click Safari menu, and select Preferences....

removing adware from safari step 2 - removing extensions

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge logoRemove malicious add-ons from Microsoft Edge:

Removing browser hijackers from Microsoft Edge step 1

Click the three horizontal dots icon edge more icon (at the top right corner of Microsoft Edge), select "Extensions". Look for any recently-installed suspicious extensions, right click your mouse on these entries and click "Uninstall".

Removing browser hijackers from Microsoft Edge step 2

Optional method:

Click the three horizontal dots icon edge more icon (at the top right corner of Microsoft Edge), and select Settings.

Resetting Microsoft Edge settings step 1

In the opened tab, click the "Choose what to clear" button.

Resetting Microsoft Edge settings step 2

Click Show more and select everything, and then click the "Clear" button.

Resetting Microsoft Edge settings step 3

  • If this didn't help, please follow these alternative instructions explaining how to reset Microsoft Edge browser.

Summary:

declining installation of adware while downloading free software sampleCommonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

Removal assistance:
If you are experiencing problems while trying to remove "your windows is infected" virus from your computer, please ask for assistance in our malware support forum.

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