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Google Chrome Fatal Error! Scam

Also Known As: "Google Chrome Fatal Error!" virus
Type: Adware
Damage level: Medium

What is Google Chrome Fatal Error!?

"Google Chrome Fatal Error!" is a fake pop-up error message displayed by a malicious website that users often visit inadvertently - they are redirected by various potentially unwanted programs (PUPs) that infiltrate systems during installation of regular software.

As well as causing redirects, PUPs deliver intrusive online advertisements and continually track browsing activity by gathering user-system information.

Google Chrome Fatal Error! adware

The message states that suspicious activity has been detected from the user's IP address and is due to a computer infection. It goes on to state that, to remove the malware, victims must call "technical support" immediately via a toll-free telephone number ("877-804-5390") provided. Victims are then supposedly guided through the removal process.

Bear in mind, however, that, as mentioned above, Google Chrome Fatal Error! error is fake. The malware does not exist - cyber criminals attempt to scare and trick victims into calling, and paying for services that are not required. Therefore, never attempt to call the aforementioned telephone number. The error message can be removed simply by closing the web browser.

PUPs often deliver coupon, banner, pop-up, and other intrusive advertisements that conceal underlying content (thereby diminishing the browsing experience). They might also lead to other malicious websites. Therefore, clicking the ads risks high-risk adware or malware infections.

PUPs also record Internet Protocol (IP) addresses, geo-locations, website URLs visited, pages viewed, search queries, mouse/keyboard activity, and other similar information.

The data might contain personal details that developers share with third parties (potentially, cyber criminals) who misuse private data to generate revenue. Information tracking can lead to serious privacy issues or even identity theft. For these reasons, uninstall all PUPs immediately.

The "Google Chrome Fatal Error!" message is very similar to Call Microsoft Technical Department, Microsoft System Security Alert, Windows Firewall Blocked The Internet, and dozens of other fake errors. As with Google Chrome Fatal Error!, these errors also claim that the system is infected, missing files, or damaged in other similar ways.

Do not trust these messages - the only purpose of fake errors is to generate revenue for the developers. All PUPs offer 'useful features' and attempt to give the impression of legitimacy. In fact, rather than delivering any value for regular users, they cause unwanted redirects, deliver intrusive ads, and record various user-system information.

How did adware install on my computer?

Developers proliferate PUPs by employing a deceptive marketing method called "bundling". They hide bundled apps within the "Custom" or "Advanced" settings of the download/installation processes. Rushing and skipping this section exposes systems to risk of various infections and compromises users' privacy.

How to avoid installation of potentially unwanted applications?

This situation can be prevented by taking two simple steps. Firstly, closely analyze each download/installation step using the "Custom" or "Advanced" settings. Secondly, opt-out of all additionally-included programs and decline offers to download/install them. The key to computer safety is caution.

Text presented within "Google Chrome Fatal Error!" fake error:

Google Chrome Fatal Error! Please contact the Help Desk!
Press ESC to Exit. Error code: m
Please call: 877-804-5390 for immediate assistance

Suspicious activity detected on your IP address due to harmful virus installed in your computer. Call Toll Free now 877-804-5390 - Error code: m for any assistance…

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Quick menu:

Adware removal:

Windows 11 users:

Accessing Apps and Features in Windows 11

Right-click on the Start icon, select Apps and Features. In the opened window search for the application you want to uninstall, after locating it, click on the three vertical dots and select Uninstall.

Windows 10 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

macOS (OSX) users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

Google Chrome Fatal Error! adware uninstall via Control Panel

In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted program, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Remove adware from Internet browsers:

Video showing how to remove potentially unwanted browser add-ons:

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

Removing Google Chrome Fatal Error! ads from Internet Explorer step 1

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".

Removing Google Chrome Fatal Error! ads from Internet Explorer step 2

Optional method:

If you continue to have problems with removal of the "google chrome fatal error!" virus, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing Google Chrome Fatal Error!  ads from Google Chrome step 1

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons, select these entries and click the trash can icon.

Removing Google Chrome Fatal Error! ads from Google Chrome step 2

Optional method:

If you continue to have problems with removal of the "google chrome fatal error!" virus, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plug-ins from Mozilla Firefox:

Removing Google Chrome Fatal Error! ads from Mozilla Firefox step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click "Extensions", in the opened window, remove all recently-installed suspicious browser plug-ins.

Removing Google Chrome Fatal Error! ads from Mozilla Firefox step 2

Optional method:

Computer users who have problems with "google chrome fatal error!" virus removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

removing adware from safari step 1 - accessing preferences

Make sure your Safari browser is active, click Safari menu, and select Preferences....

removing adware from safari step 2 - removing extensions

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge (Chromium) logoRemove malicious extensions from Microsoft Edge:

Removing adware from Microsoft Edge step 1

Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.

Removing adware from Microsoft Edge step 2

Optional method:

If you continue to have problems with removal of the "google chrome fatal error!" virus, reset your Microsoft Edge browser settings. Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the top right corner of Microsoft Edge) and select Settings.

Microsoft Edge (Chromium) reset step 1

In the opened settings menu select Reset settings.

Microsoft Edge (Chromium) reset step 2

Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.

Microsoft Edge (Chromium) reset step 3

  • If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.

Summary:

declining installation of adware while downloading free software sampleCommonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Software uninstall instructions
Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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Google Chrome Fatal Error! virus QR code
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