Dear Browser User POP-UP Scam

Also Known As: Dear Browser User virus
Distribution: Low
Damage level: Medium

"Dear Browser User" removal instructions

What is "Dear Browser User"?

"Dear Browser User" is categorized as a scam that is distributed through a deceptive website which cannot be trusted. In this case, scammers attempt to trick people into completing a survey by offering a chance to win access to HD movie streaming services. Most people end up visiting this website due to potentially unwanted apps (PUAs) installed on their computers or web browsers. Therefore, PUAs force directs to these untrustworthy sites. Furthermore, PUAs often collect browsing-related information and deliver intrusive ads.

Dear Browser User scam

This scam is presented as an annual browser opinion survey whereby users must answer questions relating to use of browsers. For example, "How often do you use this browser?", and so on. In return for answering these questions, scammers offer the chance to win access to an HD movie streaming service or app. This scam also displays another window, supposedly used to create an account for a website. It asks to provide an email address and password. Do not answer any questions or provide any details, since they might be misused. The prize offered ("HD Streaming Movies") is likely to be a PUA that causes redirects to deceptive websites such as, for example, the "Dear Browser User" scam.

PUAs often cause redirects to dubious websites, but also gather browsing-related information and deploy intrusive ads. They record IP addresses, search queries, geo-locations, URLs of visited websites, and so on. All recorded data is continually shared with third parties (potentially, cyber criminals) who misuse it to generate revenue. PUAs also serve intrusive ads that are displayed using tools that enable placement of third party graphical content on any site and conceal underlying content. Clicking them often results in redirects to dubious, deceptive websites. Some execute scripts designed to download/install other unwanted apps. In summary, having these apps installed might cause privacy/browsing safety issues or even identity theft. All PUAs should be uninstalled immediately.

The internet is full of deceptive websites (scams). Some other examples include "Error Code XLMR01F7985", "Windows Is Not Activated", and "Activate Your Windows Now". Most generate revenue for their developers by various means. Many PUAs are virtually identical - developers promote them as 'useful' tools, offering various features, however, once installed, they deliver none of the functionality promised or any real value.

How did potentially unwanted applications install on my computer?

Some potentially unwanted applications have official websites and can be downloaded from there, however, most users install them through intrusive advertisements or when they are bundled with other, usually free, software. "Bundling" is a deceptive marketing method that developers use to trick people into downloading and installing unwanted apps by hiding them in "Custom", "Advanced" and other options/settings of the download/installation set-ups. They avoid disclosing information about the presence of PUAs in set-ups. Developers are aware of the tendency for users to skip installation steps without checking settings, and they use this to their advantage.

How to avoid installation of potentially unwanted applications?

Download software using official, trustworthy sources and avoid using third party software downloaders, installers, and other similar channels. Never skip software installation steps and ensure that you have checked all available "Custom", "Advanced" (and other similar) settings or options. Remember to deselect offers to install additional software. Most intrusive ads may seem legitimate, however, they can be malicious and redirect to untrustworthy sites (gambling, pornography, adult dating, etc.). If you experience these ads or redirects, check installed programs on the operating system and extensions, add-ons, and plug-ins on the browser. Remove any unwanted/suspicious entries immediately. If your computer is already infected with PUAs, we recommend running a scan with Spyhunter for Windows to automatically eliminate them.

Text presented in "Dear Browser User" pop-up:

Dear browser user,

You are today's lucky visitor for: January 10, 2019

Please complete this short survey and to say ìThank Youî weíll give you a chance to win HD Streaming MoviesÆ!

2019 Annual Visitor Survey (----)
Browser Opinion Survey
January 10, 2019
Congratulations!
Youíve been personally selected to take part in our 2019 Annual Visitor Survey! Tell us what you think of this browser and to say ìThank Youî youíll receive a chance to win HD Streaming MoviesÆ!
Question 1 of 4:
How often do you use this browser?
All the time
Sometimes
Never

The appearance of "Dear Browser User" pop-up (GIF):

Dear Browser User scam gif

Instant automatic removal of Dear Browser User virus: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of Dear Browser User virus. Download it by clicking the button below:
▼ DOWNLOAD Spyhunter By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

Quick menu:

Removal of potentially unwanted applications:

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

Windows XP users:

Accessing Add or Remove Programs in Windows XP

Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.

Windows 10 and Windows 8 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Mac OSX users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

PUAs uninstall via Control Panel

In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Remove rogue extensions from Internet browsers:

Video showing how to remove potentially unwanted browser add-ons:

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

Removing rogue extensions from Internet Explorer step 1

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".

Removing rogue extensions from Internet Explorer step 2

Optional method:

If you continue to have problems with removal of the dear browser user virus, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing rogue extensions from Google Chrome step 1

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.

Removing rogue extensions from Google Chrome step 2

Optional method:

If you continue to have problems with removal of the dear browser user virus, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plug-ins from Mozilla Firefox:

Removing rogue extensions from Mozilla Firefox step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window, remove all recently-installed suspicious browser plug-ins.

Removing rogue extensions from Mozilla Firefox step 2

Optional method:

Computer users who have problems with dear browser user virus removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

removing adware from safari step 1 - accessing preferences

Make sure your Safari browser is active, click Safari menu, and select Preferences....

removing adware from safari step 2 - removing extensions

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge logoRemove malicious add-ons from Microsoft Edge:

Removing browser hijackers from Microsoft Edge step 1

Click the three horizontal dots icon edge more icon (at the top right corner of Microsoft Edge), select "Extensions". Look for any recently-installed suspicious extensions, right click your mouse on these entries and click "Uninstall".

Removing browser hijackers from Microsoft Edge step 2

Optional method:

Click the three horizontal dots icon edge more icon (at the top right corner of Microsoft Edge), and select Settings.

Resetting Microsoft Edge settings step 1

In the opened tab, click the "Choose what to clear" button.

Resetting Microsoft Edge settings step 2

Click Show more and select everything, and then click the "Clear" button.

Resetting Microsoft Edge settings step 3

  • If this didn't help, please follow these alternative instructions explaining how to reset Microsoft Edge browser.

Summary:

declining installation of adware while downloading free software sampleCommonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

Removal assistance:
If you are experiencing problems while trying to remove dear browser user virus from your computer, please ask for assistance in our malware support forum.

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