"Dear Browser User" removal instructions
What is "Dear Browser User"?
"Dear Browser User" is categorized as a scam that is distributed through a deceptive website which cannot be trusted. In this case, scammers attempt to trick people into completing a survey by offering a chance to win access to HD movie streaming services. Most people end up visiting this website due to potentially unwanted apps (PUAs) installed on their computers or web browsers. Therefore, PUAs force directs to these untrustworthy sites. Furthermore, PUAs often collect browsing-related information and deliver intrusive ads.
This scam is presented as an annual browser opinion survey whereby users must answer questions relating to use of browsers. For example, "How often do you use this browser?", and so on. In return for answering these questions, scammers offer the chance to win access to an HD movie streaming service or app. This scam also displays another window, supposedly used to create an account for a website. It asks to provide an email address and password. Do not answer any questions or provide any details, since they might be misused. The prize offered ("HD Streaming Movies") is likely to be a PUA that causes redirects to deceptive websites such as, for example, the "Dear Browser User" scam.
PUAs often cause redirects to dubious websites, but also gather browsing-related information and deploy intrusive ads. They record IP addresses, search queries, geo-locations, URLs of visited websites, and so on. All recorded data is continually shared with third parties (potentially, cyber criminals) who misuse it to generate revenue. PUAs also serve intrusive ads that are displayed using tools that enable placement of third party graphical content on any site and conceal underlying content. Clicking them often results in redirects to dubious, deceptive websites. Some execute scripts designed to download/install other unwanted apps. In summary, having these apps installed might cause privacy/browsing safety issues or even identity theft. All PUAs should be uninstalled immediately.
|Name||Dear Browser User virus|
|Threat Type||Phishing, Scam, Social Engineering, Fraud|
|Symptoms||Unauthorized online purchases, changed online account passwords, identity theft, illegal access of one's computer.|
|Distribution methods||Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.|
|Damage||Loss of sensitive private information, monetary loss, identity theft.|
|Malware Removal (Windows)|
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
The internet is full of deceptive websites (scams). Some other examples include "Error Code XLMR01F7985", "Windows Is Not Activated", and "Activate Your Windows Now". Most generate revenue for their developers by various means. Many PUAs are virtually identical - developers promote them as 'useful' tools, offering various features, however, once installed, they deliver none of the functionality promised or any real value.
How did potentially unwanted applications install on my computer?
Some potentially unwanted applications have official websites and can be downloaded from there, however, most users install them through intrusive advertisements or when they are bundled with other, usually free, software. "Bundling" is a deceptive marketing method that developers use to trick people into downloading and installing unwanted apps by hiding them in "Custom", "Advanced" and other options/settings of the download/installation set-ups. They avoid disclosing information about the presence of PUAs in set-ups. Developers are aware of the tendency for users to skip installation steps without checking settings, and they use this to their advantage.
How to avoid installation of potentially unwanted applications?
Download software using official, trustworthy sources and avoid using third party software downloaders, installers, and other similar channels. Never skip software installation steps and ensure that you have checked all available "Custom", "Advanced" (and other similar) settings or options. Remember to deselect offers to install additional software. Most intrusive ads may seem legitimate, however, they can be malicious and redirect to untrustworthy sites (gambling, pornography, adult dating, etc.). If you experience these ads or redirects, check installed programs on the operating system and extensions, add-ons, and plug-ins on the browser. Remove any unwanted/suspicious entries immediately. If your computer is already infected with PUAs, we recommend running a scan with Malwarebytes for Windows to automatically eliminate them.
Text presented in "Dear Browser User" pop-up:
Dear browser user,
You are today's lucky visitor for: January 10, 2019
Please complete this short survey and to say ìThank Youî weíll give you a chance to win HD Streaming MoviesÆ!
2019 Annual Visitor Survey (----)
Browser Opinion Survey
January 10, 2019
Youíve been personally selected to take part in our 2019 Annual Visitor Survey! Tell us what you think of this browser and to say ìThank Youî youíll receive a chance to win HD Streaming MoviesÆ!
Question 1 of 4:
How often do you use this browser?
All the time
The appearance of "Dear Browser User" pop-up (GIF):
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is "Dear Browser User"?
- STEP 1. Uninstall deceptive applications using Control Panel.
- STEP 2. Remove adware from Internet Explorer.
- STEP 3. Remove rogue extensions from Google Chrome.
- STEP 4. Remove potentially unwanted plug-ins from Mozilla Firefox.
- STEP 5. Remove rogue extensions from Safari.
- STEP 6. Remove rogue plug-ins from Microsoft Edge.
Removal of potentially unwanted applications:
Windows 7 users:
Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.
Windows XP users:
Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.
Windows 10 and Windows 8 users:
Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.
Mac OSX users:
Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.
In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".
After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.
Remove rogue extensions from Internet browsers:
Video showing how to remove potentially unwanted browser add-ons:
Remove malicious add-ons from Internet Explorer:
Click the "gear" icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".
If you continue to have problems with removal of the dear browser user virus, reset your Internet Explorer settings to default.
Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.
Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.
Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.
In the opened window, select the Advanced tab.
Click the Reset button.
Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.
Remove malicious extensions from Google Chrome:
Click the Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.
If you continue to have problems with removal of the dear browser user virus, reset your Google Chrome browser settings. Click the Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.
After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.
In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.
Remove malicious plug-ins from Mozilla Firefox:
Click the Firefox menu (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window, remove all recently-installed suspicious browser plug-ins.
Computer users who have problems with dear browser user virus removal can reset their Mozilla Firefox settings.
Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, in the opened menu, click Help.
Select Troubleshooting Information.
In the opened window, click the Refresh Firefox button.
In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.
Remove malicious extensions from Safari:
Make sure your Safari browser is active, click Safari menu, and select Preferences....
In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.
Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...
In the opened window select all history and click the Clear History button.
Remove malicious extensions from Microsoft Edge:
Click the Edge menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.
If you continue to have problems with removal of the dear browser user virus, reset your Microsoft Edge browser settings. Click the Edge menu icon (at the top right corner of Microsoft Edge) and select Settings.
In the opened settings menu select Reset settings.
Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.
- If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.
Commonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.
If you are experiencing problems while trying to remove dear browser user virus from your computer, please ask for assistance in our malware support forum.
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