"Royal Bank Of Canada Email Virus" removal guide
What is "Royal Bank Of Canada Email Virus"?
"Royal Bank Of Canada Email Virus" is a spam campaign, a scam that cyber criminals use to distribute the TrickBot malicious program. They attempt to trick people into opening the presented attachment by presenting the email as legitimate. If opened, the included attachment causes download and installation of the aforementioned TrickBot trojan-type infection. In order to avoid possible serious problems we strongly recommend to ignore this email (not to open the attachment).
For the most part, this "Royal Bank Of Canada Email Virus" email is written in French language. It is presented as an email from Royal Bank of Canada which is the largest bank in Canada. However, this financial services company has nothing to do with this scam. There are many cases where scammers/cyber criminals use popular companies (their names) to make their emails/spam campaigns to look more legitimate. This email is regarding some unfinished application that can be completed by using the attached Excel document. As we mentioned in our introduction, this attachment is a malicious document designed to infect computers with TrickBot trojan-type program. This is a malicious program designed to steal various personal, private information (data) and to use it to generate revenue. This program gathers logins, passwords of various accounts (such as cryptocurrency wallet, bank and so on). Simply said, by using collected data cyber criminals might cause financial loss. However, it could cause other problems as well, it depends on program's version. It might be capable of locking computer's screen, hijacking installed apps, gather browsing-related data, system information etc. Various browsing safety, privacy problems might be caused as well. That is why the attachment presented in "Royal Bank Of Canada Email Virus" email should not be opened.
There are many other spam campaigns that are being used to infect computers with one or another malicious program, such as "Unicredit Bank Email Virus", "I Made Transfer Into Your Bank Account" or "Verizon Email Virus". Most of the times these spam campaigns share the same purpose: to cause computer infections with trojan-type or other malicious programs such as the aforementioned TrickBot, Adwind, Pony, FormBook and so on. More or less, the purpose of these emails/computer infections is to generate revenue for cyber criminals who use/spread them.
How did "Royal Bank Of Canada Email Virus" infect my computer?
Attachment included in the "Royal Bank Of Canada Email Virus" email can install TrickBot malicious program only if it is opened first. If opened with the Microsoft Office 2010 (or later), then the Excel document will ask for a permission to enable macros commands (enable content). It is called the "Protected View" mode that is designed to prevent infected MS documents from installing various viruses. If a permission to enable these commands is given, then the malicious document starts download and installation process of TrickBot.
How to avoid installation of malware?
Be careful with emails received from unknown, suspicious addresses, especially if these emails contain web links or attachments. Keep in mind that many scammers (cyber criminals) present them as legitimate by using well known company names. Download software using official websites/channels and not some third party downloaders, Peer-to-Peer networks such as torrents, eMule, unofficial websites etc. These sources often are used by cyber criminals as well (by use them to present malicious files/proliferate computer infections). Software cracking tools should not be used as well, instead of activating software (illegally), they install malicious programs. Update installed software using only implemented tools or functions provided by official software developers. We also recommend to have anti-virus or anti-spyware software installed, a reputable one. Moreover, keep it enabled at all times. Usage of never MS Office versions (2010 and later) can also prevent malicious documents from installing various infections. If you've already opened "Royal Bank Of Canada Email Virus" attachment, we recommend running a scan with Spyhunter for Windows to automatically eliminate infiltrated malware.
Text presented in the "Royal Bank Of Canada Email Virus" email letter:
Subject: RE: Instructions de transfert
Afin de compléter votre demande, nous avons besoin de vous pour compléter la lettre ci-jointe avec instructions ou transférer les fonds et signataires autorisés.
Vous pouvez mettre le compte à zéro et nous faire parvenir un courriel avec deux des signataires en copie conforme.
Merci et Bonne Journée
Si tu as besoin de plus d’informations, n’hésite pas a m’appeler.
Rosa Cho, Céline Henderson, Sophie Savoie & Josiane Wong Kee Song │ Conseiller service commerciaux, équipe service à la clientèle commerciale│ RBC Banque Royale │ Banque Royale du Canada │1 Place Ville Marie – 2e étage, aile Ouest, Montréal QC, H3C 3A9│Tél: 1-877-421-4865 (Opt 1-1-3 ) │
If you received this email in error, please advise the sender (by return email or otherwise) immediately. You have consented to receive the attached electronically at the above-noted email address; please retain a copy of this confirmation for future reference. You may unsubscribe from promotional emails.
Si vous recevez ce courriel par erreur, veuillez en aviser l'expéditeur immédiatement, par retour de courriel ou par un autre moyen. Vous avez accepté de recevoir le(s) document(s) ci-joint(s) par voie électronique à l'adresse courriel indiquée ci-dessus; veuillez conserver une copie de cette confirmation pour les fins de reference future. Vous pouvez vous désinscrire de la liste d’envoi de courriels promotionnels.
Malicious Microsoft Excel document attached to this email (users who enable macro commands get their computers infected with TrickBot trojan):
Instant automatic removal of TrickBot virus:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of TrickBot virus. Download it by clicking the button below:
- What is "Royal Bank Of Canada Email Virus"?
- STEP 1. Manual removal of TrickBot malware.
- STEP 2. Check if your computer is clean.
How to remove malware manually?
Manual malware removal is a complicated task, usually it's better to let antivirus or anti-malware programs do it automatically. To remove this malware we recommend using Spyhunter for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here's an example of a suspicious program running on user's computer:
If you checked the list of programs running on your computer, for example using task manager and identified a program that looks suspicious you should continue with these steps:
Download a program called Autoruns. This program shows auto-start applications, Registry and file system locations:
Restart your computer into Safe Mode:
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Extract the downloaded archive and run Autoruns.exe file.
In the Autoruns application click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure click the "Refresh" icon.
Check the list provided by Autoruns application and locate the malware file that you want to eliminate.
You should write down it full path and name. Note that some malware hides their process names under legitimate Windows process names. At this stage it's very important to avoid removing system files. After you locate he suspicious program you want to remove right click your mouse over it's name and choose "Delete"
After removing the malware through Autoruns application (this ensures that the malware won't run automatically on the next system startup) you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the file of the malware be sure to remove it.
Reboot your computer in normal mode. Following these steps should help remove any malware from your computer. Note that manual threat removal requires advanced computer skills, it's recommended to leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it's better to avoid getting infected that try to remove malware afterwards. To keep your computer safe be sure to install latest operating system updates and use antivirus software.
To be sure your computer is free of malware infections we recommend scanning it with Spyhunter for Windows.