Royal Bank Of Canada Email Virus

Also Known As: RBC Royal Bank virus
Type: Trojan
Damage level: Severe

"Royal Bank Of Canada Email Virus" removal guide

What is "Royal Bank Of Canada Email Virus"?

"Royal Bank Of Canada Email Virus" is a spam campaign, a scam that cyber criminals use to distribute the TrickBot malicious program. They attempt to trick people into opening the attachment by presenting the email as legitimate. If opened, the attachment causes download and installation of a TrickBot trojan-type infection. To avoid serious problems, we strongly recommend that you ignore this email and do not open the attachment.

Royal Bank Of Canada Email Virus

For the most part, the "Royal Bank Of Canada Email Virus" email is in French, and is supposedly from the Royal Bank of Canada (the largest bank in Canada). In fact, this financial services company has nothing to do with this scam. In many cases, scammers/cyber criminals use popular company names to lend credibility to their emails/spam campaigns. This email message regards an unfinished application that can be viewed using the attached Excel document. In fact, this attachment is a malicious document designed to infect computers with the TrickBot trojan-type program. This is a malicious program designed to steal various personal, private information (data) and use it to generate revenue. This program gathers logins, passwords of various accounts (such as cryptocurrency wallets, bank accounts, and so on). Using the data, cyber criminals might cause financial loss and other problems, depending on the program version. It might be capable of locking the computer screen, hijacking installed apps, gathering browsing-related data and system information, etc. Browsing safety/privacy problems might also be caused. Therefore, never open the attachment presented in the "Royal Bank Of Canada Email Virus" email.

Threat Summary:
NameRBC Royal Bank virus
Threat TypeTrojan, Password stealing virus, Banking malware, Spyware
SymptomsTrojans are designed to stealthily infiltrate victim's computer and remain silent thus no particular symptoms are clearly visible on an infected machine.
Distribution methodsInfected email attachments, malicious online advertisements, social engineering, software cracks.
DamageStolen banking information, passwords, identity theft, victim's computer added to a botnet.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
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There are many other spam campaigns used to infect computers with malicious programs such as "Unicredit Bank Email Virus", "I Made Transfer Into Your Bank Account", or "Verizon Email Virus". Most of these spam campaigns share the same purpose: to cause computer infections with trojan-type or other malicious programs such as TrickBot, Adwind, Pony, FormBook, and so on. The purpose of these emails/computer infections is to generate revenue for the cyber criminals who distribute them.

How did "Royal Bank Of Canada Email Virus" infect my computer?

The attachment included in the "Royal Bank Of Canada Email Virus" email can install the TrickBot malicious program only if it is first opened. If opened with Microsoft Office 2010 (or later), the Excel document will demand permission to enable macro commands (enable content). This is called "Protected View" mode, which prevent infected MS documents from installing viruses. If permission to enable these commands is given, however, the malicious document will start the download and installation process of TrickBot.

How to avoid installation of malware?

Be careful with emails received from unknown, suspicious addresses, especially if these emails contain web links or attachments. Bear in mind that many scammers (cyber criminals) present them as legitimate using well-known company names. Download software using official websites/channels and not third party downloaders, Peer-to-Peer networks such as torrents, eMule, unofficial websites, etc. These sources are often used by cyber criminals - they present malicious files and proliferate computer infections. Software cracking tools should not be used, since, rather than activating software (illegally), they install malicious programs. Update installed software using implemented tools or functions provided by official software developers. We also recommend that you have anti-virus or anti-spyware software installed (reputable software) and keep it enabled at all times. Use of newer MS Office versions (2010 and later) can also prevent malicious documents from installing infections. If you have already opened "Royal Bank Of Canada Email Virus" attachment, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the "Royal Bank Of Canada Email Virus" email message:

Subject: RE: Instructions de transfert




Afin de compléter votre demande, nous avons besoin de vous pour compléter la lettre ci-jointe avec instructions ou transférer les fonds et signataires autorisés.


Vous pouvez mettre le compte à zéro et nous faire parvenir un courriel avec deux des signataires en copie conforme.


Merci et Bonne Journée


Si tu as besoin de plus d’informations, n’hésite pas a m’appeler.


Céline Henderson


Rosa Cho, Céline Henderson, Sophie Savoie & Josiane Wong Kee Song │ Conseiller service commerciaux, équipe service à la clientèle commerciale│ RBC Banque Royale │ Banque Royale du Canada │1 Place Ville Marie – 2e étage, aile Ouest, Montréal QC, H3C 3A9│Tél: 1-877-421-4865 (Opt 1-1-3 ) │


If you received this email in error, please advise the sender (by return email or otherwise) immediately. You have consented to receive the attached electronically at the above-noted email address; please retain a copy of this confirmation for future reference. You may unsubscribe from promotional emails.


Si vous recevez ce courriel par erreur, veuillez en aviser l'expéditeur immédiatement, par retour de courriel ou par un autre moyen. Vous avez accepté de recevoir le(s) document(s) ci-joint(s) par voie électronique à l'adresse courriel indiquée ci-dessus; veuillez conserver une copie de cette confirmation pour les fins de reference future. Vous pouvez vous désinscrire de la liste d’envoi de courriels promotionnels.

Malicious Microsoft Excel document attached to this email (users who enable macro commands will have their computers infected with the TrickBot trojan):

Malicious attachment distributed through Royal Bank Of Canada Email Virus spam campaign

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer::

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1 Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":


manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck the "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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