Netflix Email Virus

Also Known As: possible malware infections
Type: Trojan
Distribution: Low
Damage level: Severe

"Netflix Email Virus" removal guide

What is "Netflix Email Virus"?

"Netflix Email Virus" is an email that is being distributed as a spam campaign - cyber criminals send it to a number of people. To be more precise, this is a scam (has nothing to do with Netflix), a phishing attempt. It is designed to steal user's usernames and passwords. Similar emails can be used to distribute malware (malicious programs) such as Trojans ant other programs of this kind. This or other similar emails should not/can not be trusted, the best option is to ignore them.

Netflix Email Virus spam campaign

In this case "Netflix Email Virus" spam campaigns targets people who use the Netflix media-services provider. According to the email, some information on the recipient's Netflix account is missing or incorrect. Scammers encourage people to update account information in 72 hours, otherwise the account will be limited. There is a "VERIFY NOW" button that, if clicked, opens a fake Netflix website asking to sign in. To be more precise, it asks to enter email address or phone number and a password that is being used to log into the actual (existing) Netflix account. As we mentioned in our introduction, this email cannot be trusted. Cyber criminals often pretend to be representatives of some well known companies - they send emails using names of various popular companies and attempt to make these emails to look legitimate/official. In this particular case they attempt to steal people's personal details/information. There are many other spam campaigns that are quite similar, however, they are used to cause computer infections (distribute malware) that are designed use to steal data. Typically, cyber criminals employ these programs to generate revenue/cause their victims financial loss.

As we mentioned above, there is a great variety of spam campaigns. "Unicredit Bank Email Virus", "Love Letter Email Virus" and "Y.E DESIGN Email Virus" are emails that are designed to proliferate high-risk malicious programs. Typically, cyber criminals proliferate malicious programs such as Adwind, LokiBot, TrickBot, Emotet and so on. These viruses usually are employed to steal data and to use it to generate revenue. Sometimes these programs are capable of opening backdoors and installing other infections such as ransomware.

How do spam campaigns infect computers?

"Netflix Email Virus" can cause problems only if the presented "VERIFY NOW" button is clicked and the required details are provided. Otherwise, it is harmless. In other cases cyber criminals send emails that contain malicious attachments such as Microsoft Office documents, PDF files, executable files (.exe), archive files (ZIP, RAR and other) or website links that lead to malicious files. One way or another, they can infect computer only if opened first.

How to avoid installation of malware?

Be careful with emails received from unknown, suspicious addresses. Do not open included attachments or web links without making sure it is safe. Quite often unreliable emails are irrelevant, however, presented as legitimate, official and/or important. To avoid causing unwanted outcome we recommend to ignore emails of this type. We do not recommend to use various third party downloaders, installers, unofficial websites or other similar tools to download (or install) software. They might be used by cyber criminals to proliferate various rogue apps or other unwanted software (potentially, malicious one). Update software using tools and /or functions that are provided by official developers only. Fake (unofficial) tools should not be used for that (they often cause computer infections). Software cracking tools should be avoided too, cyber criminals employ them to proliferate malicious programs. In other words, these tools often install malware instead of activating paid software for free. Besides, it is not legal to use tools of this type. And finally, having a reputable anti-virus/anti-spyware software can be very useful as well - these tools prevent computers from being infected by detecting and removing various threats before it is too late. If you've already opened malicious attachments, we recommend running a scan with Spyhunter for Windows to automatically eliminate infiltrated malware.

Text presented in the "Netflix Email Virus" email letter:

Subject: Some information on your account appears to be missing or incorrect.

Reset your information
Dear Customer,
Some information on your account appears to be missing or incorrect, please update your account information promptly so that you can continue to enjoy all the benefits of your account.
If you don't update your information within 72 hours we'll limit what you can do with your account.
We're here to help if you need it. Visit the Help Center for more info or contact us.
ñYour friends at Netflix

Questions? Visit the Help Center
This account email has been sent to you as part of your Netflix membership. To change your email preferences at any tim 5;, please visit the Communication Settings page for your account.
Please do not reply to this email, as we are unable to respond from this email address. If you need help or would like  4;o contact us, please visit our Help Center at
This message was mailed to [you] by Netflix.
SRC: 12546_en_US
Use of the Netflix service and website is subject to our Terms of Use and Privacy Statement.
Netflix International B.V.

Screenshot of a deceptive website asking to enter account details:

website collecting usernames and passwords

Instant automatic removal of possible malware infections: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of possible malware infections. Download it by clicking the button below:
▼ DOWNLOAD Spyhunter By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

Quick menu:

How to remove malware manually?

Manual malware removal is a complicated task, usually it's better to let antivirus or anti-malware programs do it automatically. To remove this malware we recommend using  Spyhunter for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here's an example of a suspicious program running on user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example using task manager and identified a program that looks suspicious you should continue with these steps:

manual malware removal step 1 Download a program called Autoruns. This program shows auto-start applications, Registry and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":


manual malware removal step 3Extract the downloaded archive and run Autoruns.exe file.

extract and run autoruns.exe

manual malware removal step 4In the Autoruns application click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by Autoruns application and locate the malware file that you want to eliminate.

You should write down it full path and name. Note that some malware hides their process names under legitimate Windows process names. At this stage it's very important to avoid removing system files. After you locate he suspicious program you want to remove right click your mouse over it's name and choose "Delete"

locate the malware file you want to remove

After removing the malware through Autoruns application (this ensures that the malware won't run automatically on the next system startup) you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the file of the malware be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should help remove any malware from your computer. Note that manual threat removal requires advanced computer skills, it's recommended to leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it's better to avoid getting infected that try to remove malware afterwards. To keep your computer safe be sure to install latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections we recommend scanning it with Spyhunter for Windows.