Netflix Email Scam

Also Known As: possible malware infections
Type: Trojan
Distribution: Low
Damage level: Severe

"Netflix Email Scam" removal guide

What is "Netflix Email Scam"?

"Netflix Email Scam" is an email that is distributed as part of a spam campaign - cyber criminals send it to many people. Note that this is a scam, a 'phishing' attempt, and has nothing to do with Netflix. It steal users' usernames and passwords. Similar emails are used to distribute malware (malicious programs) such as Trojans and other programs of this kind. This and other similar emails can never be trusted and the best option is to ignore them.

Netflix Email Scam spam campaign

In this case, the "Netflix Email Scam" spam campaign targets people who use the Netflix media-services provider. According to the email, some information on the recipient's Netflix account is missing or incorrect. Scammers encourage people to update account information within 72 hours, otherwise the account will be limited. There is a "VERIFY NOW" button that, if clicked, opens a fake Netflix website asking the user to sign-in. It asks users to enter their email addresses or telephone numbers and passwords used to log into the (existing) Netflix account. This email cannot be trusted. Cyber criminals often claim to be representatives of  well-known companies - they send emails using names of various popular companies and attempt to make these emails appear legitimate and official. In this case they attempt to steal people's personal details/information. There are many other similar spam campaigns on the internet. Most are used to cause computer infections (distribute malware) that steal data. Typically, cyber criminals employ these programs to generate revenue and cause victims financial loss.

Threat Summary:
Name possible malware infections
Threat Type Trojan, Password stealing virus, Banking malware, Spyware
Symptoms Trojans are designed to stealthily infiltrate victim's computer and remain silent thus no particular symptoms are clearly visible on an infected machine.
Distribution methods Infected email attachments, malicious online advertisements, social engineering, software cracks.
Damage Stolen banking information, passwords, identity theft, victim's computer added to a botnet.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
▼ Download Malwarebytes
To use full-featured product, you have to purchase a license for Malwarebytes. 14 days free trial available.

There are many spam campaigns including, for example, "Unicredit Bank Email Virus", "Love Letter Email Virus", and "Y.E DESIGN Email Virus". These are spam email campaigns designed to proliferate high-risk malicious programs. Typically, cyber criminals proliferate programs such as Adwind, LokiBot, TrickBot, Emotet, and so on. These viruses are usually employed to steal data and to use it to generate revenue. The programs are also capable of opening backdoors and installing other infections such as ransomware.

How do spam campaigns infect computers?

"Netflix Email Scam" can cause problems only if the presented "VERIFY NOW" button is clicked and the required details are provided. Otherwise, it is harmless. In other cases, cyber criminals send emails that contain malicious attachments such as Microsoft Office documents, PDF files, executable files (.exe), archive files (ZIP, RAR, and others), or website links that lead to malicious files. None can infect computers unless they are opened.

How to avoid installation of malware?

Be careful with emails received from unknown, suspicious addresses. Do not open included attachments or web links without making sure it is safe to do so. Dubious emails are often irrelevant, and yet presented as legitimate, official, or important. Ignore emails of this type. Do not use various third party downloaders, installers, unofficial websites, or other such tools to download (or install) software. They might be used by cyber criminals to proliferate various rogue apps or other unwanted software (potentially, malicious one). Update software using tools or functions that are provided by official developers only. Fake (unofficial) tools should not be used (they often cause computer infections). Software cracking tools should be avoided too, since cyber criminals employ them to proliferate malicious programs. These tools often install malware rather than activating any paid software free of charge. Note that, in any case, it is illegal to use cracking tools. Finally, reputable anti-virus/anti-spyware software can prevent computers from being infected - it detects and removes threats before any damage is done. If you have already opened malicious attachments, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.

Text presented in the "Netflix Email Scam" email message:

Subject: Some information on your account appears to be missing or incorrect.

Reset your information
Dear Customer,
Some information on your account appears to be missing or incorrect, please update your account information promptly so that you can continue to enjoy all the benefits of your account.
VERIFY NOW
If you don't update your information within 72 hours we'll limit what you can do with your account.
We're here to help if you need it. Visit the Help Center for more info or contact us.
ñYour friends at Netflix

Questions? Visit the Help Center
This account email has been sent to you as part of your Netflix membership. To change your email preferences at any tim 5;, please visit the Communication Settings page for your account.
Please do not reply to this email, as we are unable to respond from this email address. If you need help or would like  4;o contact us, please visit our Help Center at help.netflix.com.
This message was mailed to [you] by Netflix.
SRC: 12546_en_US
Use of the Netflix service and website is subject to our Terms of Use and Privacy Statement.
Netflix International B.V.

Screenshot of a deceptive website asking to enter account details:

website collecting usernames and passwords

Another variant of "Netflix" email spam campaign. This one claims that Netflix was unable to collect the monthly payment and encourages users to re-enter (update) credit card details and other personal data:

Netflix Email Scam spam campaign

Text presented within this email:

Netflix was unable to collect a payment because of one of the following:
- The method of payment on file is no longer valid or has expired. - The financial institution did not approve the monthly charge.
To resolve the issue, update your payment method. Download form attached to this email and follow the instructions.
Once your payment information has been updated, you can continue enjoying Netflix. If you're having trouble updating your payment information, you may want to reach out to your card issuer to ensure the card information is up to date or try an alternate method of payment.
Netflix will also automatically retry the failed payment periodically over the course of your billing cycle to help you get back to enjoying the service.

Screenshot of the fake Netflix website attached to the email:

Netflix Email Scam fake website

Other examples of Netflix-related spam emails which promote phishing websites:

Netflix phishing spam campaign (sample 1)

Text presented within this email:

Automatic payment.
Hi Customer,
Your Auto payment cannot process.
Your subscription period will end on Tue, March 31, 2020.

Click here to update your payment methode

please update your payment methode for continue Netflix feature.

The Netflix Team

Netflix phishing spam campaign (sample 2)

Text presented within this email:

Subject: RE: NETFLIX: Summary Subscription Problem - Recurring Payment Issue [4434-624098-1629642]

28/03/2020
We weren't able to complete your last payment for your netflix
subscription, there was an error with the active payment method.

Please go to your subscription's payment methods to change the
active payment method.

We are here to help if you need it. Visit the help center for more
info or contact us.

-Your friend at Netflix.

Yet another variant of Netflix-related phishing scam email:

Netflix scam email (2020-05-05)

Text presented within:

Subject: Sorry for the interruption


Netflix
Please Update Your Payment Method
Hello,
Sorry for the interruption, but we are having trouble authorising your Credit Card. Please visit www.netflix.com/youraccountpayment to enter your payment information again or to use a different payment method. When you have finished, we will try to verify your account again. If it still does not work, you will want to contact your credit card company.
If you have any questions, we are happy to help. Simply call us at any time on 5539 4241 5353 .
-The Netflix Team

Questions? Call 0835 091 6380

This account email has been sent to you as part of your Netflix membership. To change your email preferences at any time, please visit the Email Preferences page for your account. Please do not reply to this email, as we are unable to respond from this email address. If you need help or would like to contact us, please visit our Help Centre at help.netflix.com.
This message was mailed to ****** by Netflix.
SRC: 4304.2.GB.en-GB
Use of the Netflix service and website is subject to our Terms of Use and Privacy Policy.
Netflix International B.V. Keizersgracht 440, 2nd floor, 1016 GD, Amsterdam, The Netherlands

Support-Net

3116 Doctors Drive, Los Angeles, CA 90017

Unsubscribe

Phishing site promoted via this email:

Phishing site promoted via Netflix scam email

Another scam email relating to Netflix account verification:

Netflix account suspended email scam

Text presented within:

Your account has been suspended
Dear client,
We've temporarily suspended your account due to some issues in the automatic verification process.
For this reason we suspended your account, until you verify all required information's and update your payment method. We will provide with all the steps you need to unlock your account. Please follow these instructions after you click on the button below.
Update Your Details
Follow these steps :
Login to your account.
Update your Billing information's
Update your Payment method
If you do not verify your account, your account will be deleted permanently.
Please help us to clear your status and update your account.
Thanks,
Netflix.
NETFLlX

4967 Polk Street, Tucson, AZ 85714

Unsubscribe

Yet another variant of Netflix-themed scam email:

Netflix-themed scam email (2020-05-14)

Text presented within:

Subject: We recently failed to validate your payment information

 

We recently failed to validate your payment information, we hold on record for your account,
therefore we need to ask you to complete a brief validation process in order to verify your billing and payment details.

Click here to verify your account

Failure to complete the validation process will result in a suspension of your netflix membership.

We take every step needed to automatically validate our users,
unfortunately in this case we were unable to verify your details.
The process will only take a couple of minutes
and will allow us to maintain our high standard of account security.


Netflix Support Team


This message was mailed automatically by Netflix during routine security checks. We are not completely satisfied with your account information and required you to update your account to continue using our services uniterrupted.
 
NETFLlX

122 Jubilee Terrace, Bardon, AK 52205

Unsubscribe

Yet another Netflix-themed scam email:

Netflix scam email (2020-05-19)

Text presented within:

Subject: Your cancellation confirmation ..

Netflix
Your cancellation confirmation
hello:
As you requested, we've cancelled your membership, effective from MONDAY, 19-05-2020 Obviously we'd love to have you back. If you change your mind, simply restart your membership to enjoy all the best TV programmes & films without interruption

UPDATE PAYMENT
 
We're here to help if you need it. Please visit the Help Centre for more info or contact us.
- Your friends at Netflix

VIEW ALL TV PROGRAMMES & FILMS>
By joining Netflix, you've agreed to our Terms of Use and Privacy Statement.
Questions? Call 0800 096 8879
This account email has been sent to you as part of your Netflix membership. To change your email preferences at any time, please visit the Communication Settings page for your account.
Please do not reply to this email, as we are unable to respond from this email address. If you need help or would like to contact us, please visit our Help Centre at help.netflix.com.
You agreed to start your Netflix membership in the United Kingdom when you clicked Start Membership during sign-up. You acknowledged that you have lost your right of withdrawal, but this does not affect your free trial and you can still cancel at any time. If you would like to cancel your membership, click the cancel membership link on the Your Account page or contact us as described above.
 
This message was emailed to [[email]] by Netflix.
SRC: 12500_en-GB_GB
Use of the Netflix service and website is subject to our Terms of Use and Privacy Statement.
?Netflix International B.V.?
 
        
NETFLlX

2468 Papineau Avenue, hawaii, HI 98110

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Screenshot of a phishing website (thedigitalpresense[.]info) promoted via this email:

thedigitalpresense.info netflix phishing website

Yet another Netflix-themed phishing email (the promoted website is currently down):

Netflix scam email (2020-05-26)

Text presented within:

Subject: Validate your payment information

we recently failed to validate your payment information we hold on record for your account
therefore we need to ask you to complete a brief validation process in order to verify your billing and payment details.

CLICK HERE TO VERIFY TOUR ACCOUNT

failure to complete the calidation process will result in a suspension of your netflix membership.
we take every step needed to automatically validate our users
unfortunately in this case we were unable to verfify your details.
and will us to maintain our high standaro of account security.

Netflix service.ID|Support|Privacy Policy
Netflix Distribution International,Hollyhill Industrial Estate, Hollyhill, Cork, Republic of Ireland.All rights reserved.

netflix

3430 S Sepulveda Blvd. , Los Angeles, CA 90034

Unsubscribe

Yet another Netflix-themed spam email used for phishing purposes:

Netflix-themed spam email used for phishing purposes (2020-11-05)

Text presented within:

Subject: We were unable to complete your last payment for your Netflix membership.


Cancellation of your Netflix subscription.
Dear info,
We were unable to complete your last payment for
your Netflix membership.
Please update your payment information to continue
enjoying Netflix.
My Account
If you do not update your information within 72 hours
your account will be suspended.


Need help Contact support or visit our Help Center. Please do not reply to this email.

Appearance of a fake Netflix login website promoted via this email:

Fake Netflix website - unincca.edu.co

Another variant of Netflix-themed scam email used for phishing purposes:

Netflix-themed spam email used to promote a phishing site (2021-01-06)

Text presented within:

Subject: Required informations update for 2021 to keep enjoying your account.

 

Update account personal informations.
Dear Customer,
Required informations update for
2021 to keep using your Netflix account.
Please update your payment information to continue
enjoying Netflix.
My Account


Need help Contact support or visit our Help Center. Please do not reply to this email.

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
▼ DOWNLOAD Malwarebytes By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Malwarebytes. 14 days free trial available.

Quick menu:

How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1 Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

 

manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck the "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware filename that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the file of the malware be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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possible malware infections QR code
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