Apple.com-repair.live POP-UP Scam (Mac)

Also Known As: "Apple.com-repair.live" virus
Type: Mac Virus
Distribution: Low
Damage level: Medium

How to remove "apple.com-repair.live" from Mac?

What is "apple.com-repair.live"?

apple.com-repair.live is a deceptive website that scammers use to trick people into believing that their Mac computers are infected and to encourage them to download a potentially unwanted app (PUA) called Mac-Tweak-Pro. Websites and apps that promote this PUA should be trusted. Typically, users do not generally visit pages such as apple.com-repair.live intentionally - they are redirected by PUAs installed on their systems. Additionally, these apps display intrusive ads and record browsing-related details.

apple.com-repair.live scam

When visited, apple.com-repair.live displays a fake warning indicating that the Mac computer is infected with three viruses (two malware infections and one phishing/spyware infection). It also states that if these malicious programs are not removed within five minutes (a counter is displayed), they might cause more damage. It goes on to state that these infections might cause data loss and put banking and other personal details at risk. This deceptive page urges visitors to start a 'deep scan' immediately by clicking the "Scan Now" button. When clicked, it begins to scan the system for viruses. Once complete, it informs Mac users that their computers are "heavily damaged" (system damage is 33.2%) and encourages them to download the Advanced Mac Cleaner application to remove detected viruses (Tapsnake, CronDNS, and Dubfishicv). To download this app, users are required to click the "REMOVE VIRUSES NOW" button, which then starts downloading another app mentioned in our introduction: Mac-Tweak-Pro. This app is presented as anti-virus software. We advise against downloading apps from dubious or deceptive websites such as apple.com-repair.live. If downloaded and installed, they should be removed immediately.

PUAs that open websites such as apple.com-repair.live (and various other pages) cannot be trusted. They also feed users with ads such as coupons, banners, surveys, pop-ups, and other intrusive advertisements. If clicked, they often open dubious or even malicious websites (or run scripts that download and install unwanted apps). Furthermore, they can be very annoying, since PUAs display them via tools that enable placement of third party graphical content on any site. Therefore, the ads conceal content of visited websites. Another issue with these apps is that they continually collect information relating to users' browsing habits. This data usually includes entered search queries, URLs of visited websites, geo-locations, IP (Internet Protocol) addresses, and other details. In many cases, PUAs record personal data. Furthermore, developers share all data with third parties (potentially, cyber criminals). These people misuse shared information to generate revenue. If you have PUAs installed on your browser or operating system, remove/uninstall them immediately.

Threat Summary:
Name "Apple.com-repair.live" virus
Threat Type Mac malware, Mac virus.
Symptoms Mac is running slower than normal, you see unwanted pop-up ads, you are redirected to dubious websites.
Distribution methods Deceptive pop-up ads, free software installers (bundling), fake Flash Player installers, torrent file downloads.
Damage Internet browsing tracking (potential privacy issues), display of unwanted ads, redirects to dubious websites, loss of private information.
Malware Removal (Mac)

To eliminate possible malware infections, scan your Mac with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
▼ Download Combo Cleaner for Mac
To use full-featured product, you have to purchase a license for Combo Cleaner. Limited three days free trial available.

apple.com-repair.live is just one of many websites designed to promote scam that trick people into downloading PUAs. Some other examples used for the same purpose are "Your Mac is heavily damaged! (33.2%)", "Mac OS X Is Infected (4) By Viruses", and "Apple.com-clean-os.live". Unofficial, deceptive websites should never be trusted or used as a source to download any software. 

How did potentially unwanted applications install on my computer?

Typically, people cause unwanted installations by clicking intrusive advertisements or when software developers bundle them into download/installation set-ups of other software. Bundling is a deceptive marketing method that developers use to trick people into downloading and installing unwanted apps with other programs. They hide PUAs in download/installation settings such as "Custom", "Advanced", "Manual", and so on. Any information about the inclusion of PUAs (bundling) into these set-ups is not properly disclosed. Despite this, unintentional downloads and installations usually happen when people leave settings unchecked and unchanged.

How to avoid installation of potentially unwanted applications?

Software should be downloaded from official websites and using direct links. Do not use channels such as Peer-to-Peer networks (torrent clients, eMule, and so on), unofficial websites, third party downloaders, or other similar sources that cannot be trusted. Various third party downloaders/installers are often monetized by promoting PUAs. Furthermore, software installations should be handled carefully. Check all available setup options ("Advanced", Custom", and so on), and deselect suggestions to download or install additional software. Only then finish the download or installation procedure. Intrusive advertisements that are displayed on unofficial (dubious) web pages should not be clicked, since they often open potentially malicious websites (such as pornography, adult dating, gambling, and other dubious websites). If these redirects occur even without clicking ads or ads appear often, this may be due to PUAs that are already installed. We recommend that you check the list of installed browser apps (extensions, add-ons, plug-ins) and remove all unwanted apps immediately. In addition, uninstall unwanted programs from the operating system. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate them.

Screenshot of apple.com-repair.live website urging to perform a fake scan:

Apple.com-repair.live website encouraging to perform a fake scan

Text presented in this page:

AppleCare Protection Plan
Your system is infected with 3 viruses! Wednesday, March 20, 2019 10:53 AM
Your Mac is infected with 3 viruses. Our security check found traces of 2 malware and 1 phishing/spyware. System damage: 28.1% - Immediate removal required!
The immediate removal of the viruses is required to prevent further system damage, loss of Apps, Photos or other files.
Traces of 1 phishing/spyware were found on your Mac with MacOS 10.14 Mojave.
Personal and banking information is at risk.
To avoid more damage click on 'Scan Now' immediately. Our deep scan will provide help immediately!
4 minute and 22 seconds remaining before damage is permanent.

Screenshot of apple.com-repair.live website encouraging users to download Mac-Tweak-Pro application:

Apple.com-repair.live encouraging to download mac-tweak-pro unwanted application

Text presented in this page: 

Your Mac is heavily damaged! (33.2%)
Please download the Advanced Mac Cleaner application to remove 3 Viruses from your Mac.
VIRUS INFORMATION

 

Virus Name: Tapsnake; CronDNS; Dubfishicv
Risk: HIGH
Infected Files: /os/apps/hidden/os-component/X/snake.icv; /os/local/conf/keyboard/retype.icv...
REMOVE VIRUSES NOW
VIRUS REMOVAL

 

Application: Advanced Mac Cleaner
Rating: 9.9/10
Price: Free

Screenshot of the Mac-Tweak-Pro app:

mac tweak pro potentially unwanted application

Instant automatic Mac malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of Mac malware. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for Mac By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Combo Cleaner. Limited three days free trial available.

Quick menu:

Video showing how to remove unwanted applications promoted via "apple.com-repair.live" pop-up scam using Combo Cleaner:

Potentially unwanted applications removal:

Remove potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX", "NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove "apple.com-repair.live" virus related files and folders:

Finder go to folder command

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

step1Check for adware-generated files in the /Library/LaunchAgents folder:

removing adware from launch agents folder step 1

In the Go to Folder... bar, type: /Library/LaunchAgents

removing adware from launch agents folder step 2
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step2Check for adware generated files in the /Library/Application Support folder:

removing adware from application support folder step 1

In the Go to Folder... bar, type: /Library/Application Support

removing adware from application support folder step 2
In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

step3Check for adware-generated files in the ~/Library/LaunchAgents folder:

removing adware from ~launch agents folder step 1


In the Go to Folder bar, type: ~/Library/LaunchAgents

removing adware from ~launch agents folder step 2

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step4Check for adware-generated files in the /Library/LaunchDaemons folder:

removing adware from launch daemons folder step 1
In the Go to Folder... bar, type: /Library/LaunchDaemons

removing adware from launch daemons folder step 2
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

step 5 Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click "Start Combo Scan" button.

scan-with-combo-cleaner-1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

scan-with-combo-cleaner-2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

"Apple.com-repair.live" virus removal from Internet browsers:

safari browser iconRemove malicious extensions from Safari:

Remove "apple.com-repair.live" virus related Safari extensions:

safari browser preferences

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

safari extensions window

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

firefox browser iconRemove malicious plug-ins from Mozilla Firefox:

Remove "apple.com-repair.live" virus related Mozilla Firefox add-ons:

accessing mozilla firefox add-ons

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

removing malicious add-ons from mozilla firefox

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

chrome-browser-iconRemove malicious extensions from Google Chrome:

Remove "apple.com-repair.live" virus related Google Chrome add-ons:

removing malicious google chrome extensions step 1

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

removing malicious Google Chrome extensions step 2

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
Apple.com-repair.live virus QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of "Apple.com-repair.live" virus on your mobile device.
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