Error XR01F5 POP-UP Scam

Also Known As: "Error XR01F5" virus
Distribution: Low
Damage level: Medium

"Error XR01F5" removal instructions

What is "Error XR01F5"?

"Error XR01F5" is a fake error/virus alert displayed in a pop-up window that appears when visiting a deceptive website. This is a scam used to extort money from people by encouraging them to use paid online services or purchase software. Generally, visitors to this website do not open it intentionally - they are redirected by installed potentially unwanted applications (PUAs). One of the main purposes of these apps is to open dubious, deceptive websites. Additionally, PUAs serve users with intrusive advertisements and collect information relating to browsing habits.

Error XR01F5 scam

Once this scam (deceptive website) is opened, it displays a pop-up window, which is supposedly a security warning window informing visitors that their computers were disabled due to "Error XR01F5". They are encouraged not to ignore or close this warning, since this will disable access to the computer. According to this pop-up window, the user's computer alerted this website that the system was infected with malware and Facebook details, credit card information, email credentials, and browsing history are in danger. To prevent further damage, people are encouraged to contact scammers via the (888) 381-0782 telephone number immediately. This website contains the Windows logo, which scammers use to give the impression of legitimacy. In fact, this scam has nothing to do with Microsoft/Windows Operating Systems. Generally, scammers use websites of this type to trick people into purchasing dubious software or online technical services - this is just a scam displaying a fake error/virus alert. They attempt to make people believe that their computers are in danger and that immediate action should be taken to resolve the problems (fix errors, remove infections, and so on). These websites and pop-up windows should not be trusted. If a browser opens the pop-up and/or website, ignore and close them. If it is impossible to close them in the normal way (to close the opened window or entire browser), use Task Manager to end the browser process. Do not restore the closed session, however, since this will reopen the dubious website.

PUAs also gather browsing-related information such as IP addresses, entered search queries, URLs of visited websites, geo-locations, and other similar details. Some of the recorded data might contain personal/sensitive information. Furthermore, PUAs developers share the data with third parties who misuse it to generate revenue. Note that some of these third parties might be cyber criminals. Installed PUAs also cause intrusive advertisements. To display these ads (coupons, banners, surveys, pop-ups, and so on), PUAs use tools that enable placement of third party graphical content on any site. Therefore, these ads conceal underlying content of visited websites. Furthermore, when clicked, they open untrustworthy websites or execute scripts designed to download and install other unwanted apps. For these reasons, we recommend that you uninstall all unwanted apps immediately. Having this rogue software installed and using it can lead to online privacy or browsing safety problems. Some people might end up having their identities stolen.

Threat Summary:
Name "Error XR01F5" virus
Threat Type Phishing, Scam, Social Engineering, Fraud.
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive/private information, monetary loss, identity theft.
Malware Removal (Windows)

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Many similar websites promote various scams and attempt to trick people into purchasing software and services by displaying fake virus/error  alerts and other deceptive notifications. Other similar scams include "Windows Defender Alert (0x3e7)", "ERROR 0X1CXX560", "Activate Your Windows Now", and "Error Code XLMR01F7985". Many PUAs that force people to visit deceptive websites are also very similar. Typically, they cause unwanted redirects, collect information, and deliver intrusive ads. Although, PUAs are designed simply to generate revenue for their developers, they are promoted as useful and legitimate apps.

How did potentially unwanted applications install on my computer?

PUAs can be downloaded from their supposedly official websites, however, there are other ways to install this software inadvertently: through intrusive advertisements or when software developers use a deceptive marketing method called "bundling". This method often allows them to successfully trick people into downloading and installing PUAs together with other software. They achieve this by hiding these apps in "Custom", "Advanced" and other similar sections of the download or installation set-ups. In fact, these attempts are successful only when users download or install software without checking settings and leave them unchanged.

How to avoid installation of potentially unwanted applications?

All software should be downloaded using official and trustworthy websites or other sources. Third party downloaders, installers, unofficial web pages, and other channels (e.g. Peer-to-Peer networks) should not be used. Do not rush download or installation - check all available settings ("Custom", "Advanced", and so on) and deselect or opt-out of any additional unwanted apps. Not all online advertisements are legitimate - many redirect to untrustworthy, dubious websites such as adult dating, gambling, pornography, and so on. They are often delivered by adware-type apps. If you experience unwanted redirects or ads, check browsers for any unwanted, suspicious, applications (extensions, plug-ins, and add-ons) and uninstall them immediately. Also check the list of installed programs on your computer (operating system) too. If your computer is already infected with PUAs, we recommend running a scan with Malwarebytes for Windows to automatically eliminate them.

Text presented in "Error XR01F5" pop-up:

YOUR COMPUTER WAS DISABLED
Error # XR01F5
Call MS Technical Support: (888) 381-0782
Do Not Ignore This Important Warning
If you exit this without solving issue, access to your computer will be removed to prevent further destruction to our network.
Your PC has alerted us that it was infected with malware. The following data is in danger:
1. Facebook Details
2. Credit Card Information
3. Email Credentials
4. Browsing History and Information

You must contact us immediately so our experts can guide you through the restoration process by phone. Please call us within the next 3 minutes to prevent complete loss of your computer.

Contact MS Expert: (888) 381-0782 (Toll-Free) 

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
▼ DOWNLOAD Malwarebytes By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Malwarebytes. 14 days free trial available.

Quick menu:

Removal of potentially unwanted applications:

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

Windows XP users:

Accessing Add or Remove Programs in Windows XP

Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.

Windows 10 and Windows 8 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Mac OSX users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

PUAs uninstall via Control Panel

In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Remove rogue extensions from Internet browsers:

Video showing how to remove potentially unwanted browser add-ons:

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

Removing rogue extensions from Internet Explorer step 1

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".

Removing rogue extensions from Internet Explorer step 2

Optional method:

If you continue to have problems with removal of the "error xr01f5" virus, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing rogue extensions from Google Chrome step 1

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.

Removing rogue extensions from Google Chrome step 2

Optional method:

If you continue to have problems with removal of the "error xr01f5" virus, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plug-ins from Mozilla Firefox:

Removing rogue extensions from Mozilla Firefox step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window, remove all recently-installed suspicious browser plug-ins.

Removing rogue extensions from Mozilla Firefox step 2

Optional method:

Computer users who have problems with "error xr01f5" virus removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

removing adware from safari step 1 - accessing preferences

Make sure your Safari browser is active, click Safari menu, and select Preferences....

removing adware from safari step 2 - removing extensions

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge (Chromium) logoRemove malicious extensions from Microsoft Edge:

Removing adware from Microsoft Edge step 1

Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.

Removing adware from Microsoft Edge step 2

Optional method:

If you continue to have problems with removal of the "error xr01f5" virus, reset your Microsoft Edge browser settings. Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the top right corner of Microsoft Edge) and select Settings.

Microsoft Edge (Chromium) reset step 1

In the opened settings menu select Reset settings.

Microsoft Edge (Chromium) reset step 2

Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.

Microsoft Edge (Chromium) reset step 3

  • If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.

Summary:

declining installation of adware while downloading free software sampleCommonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

Removal assistance:
If you are experiencing problems while trying to remove "error xr01f5" virus from your computer, please ask for assistance in our malware support forum.

Post a comment:
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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
Error XR01F5 virus QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of "Error XR01F5" virus on your mobile device.
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