Error Code 09-986-6321 POP-UP Scam

Also Known As: "Error Code 09-986-6321" virus
Distribution: Low
Damage level: Medium

"Error Code 09-986-6321" removal instructions

What is "Error Code 09-986-6321"?

"Error Code 09-986-6321" is a fake error alert (notification) that pops up only on deceptive, dubious websites. Typically, scammers use websites of this type to extort money from innocent people. They attempt to make users believe that there is a problem (in this case, an error) that must be fixed immediately. They encourage them to make contact to address the issue. This is merely a scam and should be ignored. People do not generally visit websites that display fake errors or virus alerts intentionally - they are redirected to them by potentially unwanted apps (PUAs) installed on their browsers or operating systems. Most PUAs feed users with intrusive, unwanted advertisements and collect information relating to browsing activity.

Error Code 09-986-6321 scam

The "Error Code 09-986-6321" scam (website) runs a JavaScript file that forces the browser to use 100% CPU resources and makes it unresponsive. This supposedly makes is easier for scammers to trick people into believing that there is an issue with their computers/operating systems. A pop-up window displayed on this deceptive page may seem to be an official notification from Microsoft (or the Windows Operating System). It states that a computer and network connection was blocked, since Windows Firewall has detected suspicious activities relating to the user's IP address. It urges people not to restart their computers, since this might cause serious damage to the system and data stored on it. Additionally, it states that a third party was attempting to access the user's logins, banking details and might be tracking web browsing activities. To protect their personal details and to fix these problems, people are encouraged to immediately contact "Microsoft Certified Technical Support Help Desk" via the 1-877-220-8359 number. These claims are false and should not be taken seriously. The best option is to close the browser. Alternatively, end the process using Task Manager if it cannot be closed (due to the JavaScript that this deceptive website runs). To avoid visiting this site again, do not restore the previously closed session when the browser is next opened.

Unwanted applications that open websites of this type also deliver intrusive ads such as coupons, banners, surveys, pop-ups, and so on. They display the ads through tools that enable placement of third party graphical content on any site. Therefore, they conceal underlying content of visited websites. Click them often leads to dubious web pages or having unwanted apps downloaded and installed. PUAs also perform information tracking. They collect information such as IP addresses, entered search queries, URLs of visited websites, geo-locations, and so on. Unfortunately, some of these apps target personal details. PUA developers share the data with third parties (potentially, cyber criminals) who misuse it to generate revenue. To avoid privacy, browsing safety issues, or other problems, uninstall all PUAs immediately.

Threat Summary:
Name "Error Code 09-986-6321" virus
Threat Type Phishing, Scam, Social Engineering, Fraud.
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Removal

To eliminate Error Code 09-986-6321 virus our malware researchers recommend scanning your computer with Spyhunter.
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Some examples of other scams similar to "Error Code 09-986-6321" are "Error XR01F5", "Windows Defender Alert (0x3e7)", and "Virus Support Alert". Typically, scammers use them to trick people into purchasing products or services that, according to them, will remove viruses, fix errors and solve other problems. Most PUAs are very similar and share the same purpose: to generate revenue for their developers by collecting information, causing redirects to dubious pages, and feeding users with intrusive advertisements.

How did potentially unwanted applications install on my computer?

People often install unwanted apps inadvertently through intrusive advertisements or when software developers use a deceptive marketing method called "bundling". Bundling is placement of PUAs in installation or download set-ups of other software. Developers hide them in "Advanced", "Custom" and other options, and they do not disclose information about their inclusion. Despite this, most PUAs are installed when people download and install software without checking additional options/settings (they leave them unchanged) or click ads that should not be trusted.

How to avoid installation of potentially unwanted applications?

Avoid downloading software from untrustworthy, unofficial sources, using torrent clients (and other Peer-to-Peer networks), third party downloaders and so on. Use direct links and official websites. Do not download or installation without checking "Custom", "Advanced" and other similar settings. Opt-out of additionally-included (bundled) apps, and only then proceed to the next step or finish downloading or installing software. Intrusive ads often redirect users to untrustworthy (potentially malicious) websites relating to gambling, pornography, adult dating, and so on. These ads should not be clicked. If you encounter these advertisements or unwanted redirects, check installed browser apps (extensions, add-ons, plug-ins) and remove any unknown, unwanted entries immediately. Unwanted programs installed on the operating system should also be uninstalled. If your computer is already infected with PUAs, we recommend running a scan with Spyhunter for Windows to automatically eliminate them.

Text presented in "Error Code 09-986-6321" pop-up:

COMPUTER BLOCKED MICROSOFT
Windows firewall has detected some suspicious activities on your IP address, and your network connection has been blocked temporarily to protect other users. To get it fixed, you need to call the Microsoft Certified Technical Support Help Desk at 1-877-220-8359 (Toll-Free Number) Do Not Restart Your Device. Doing So May Cause Serious Damage To Your Computer and Your Valuable Data.
Error Code: 09-986-6321
A suspicious connection was trying to access your logins, Banking details & Tracking your Internet activities.
Your personal information may be at risk.
IMMEDIATE RESPONSE REQUIRED.
Call Us Right Now To Prevent Further Damage To Your Computer And Network.

The appearance of "Error Code 09-986-6321" pop-up (GIF):

script uses up to 100 of system cpu to make browser unresponsive

Instant automatic removal of Error Code 09-986-6321 virus: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of Error Code 09-986-6321 virus. Download it by clicking the button below:
▼ DOWNLOAD Spyhunter By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

Quick menu:

Removal of potentially unwanted applications:

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

Windows XP users:

Accessing Add or Remove Programs in Windows XP

Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.

Windows 10 and Windows 8 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Mac OSX users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

PUAs uninstall via Control Panel

In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Remove rogue extensions from Internet browsers:

Video showing how to remove potentially unwanted browser add-ons:

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

Removing rogue extensions from Internet Explorer step 1

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".

Removing rogue extensions from Internet Explorer step 2

Optional method:

If you continue to have problems with removal of the "error code 09-986-6321" virus, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing rogue extensions from Google Chrome step 1

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.

Removing rogue extensions from Google Chrome step 2

Optional method:

If you continue to have problems with removal of the "error code 09-986-6321" virus, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plug-ins from Mozilla Firefox:

Removing rogue extensions from Mozilla Firefox step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window, remove all recently-installed suspicious browser plug-ins.

Removing rogue extensions from Mozilla Firefox step 2

Optional method:

Computer users who have problems with "error code 09-986-6321" virus removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

removing adware from safari step 1 - accessing preferences

Make sure your Safari browser is active, click Safari menu, and select Preferences....

removing adware from safari step 2 - removing extensions

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge logoRemove malicious add-ons from Microsoft Edge:

Removing browser hijackers from Microsoft Edge step 1

Click the three horizontal dots icon edge more icon (at the top right corner of Microsoft Edge), select "Extensions". Look for any recently-installed suspicious extensions, right click your mouse on these entries and click "Uninstall".

Removing browser hijackers from Microsoft Edge step 2

Optional method:

Click the three horizontal dots icon edge more icon (at the top right corner of Microsoft Edge), and select Settings.

Resetting Microsoft Edge settings step 1

In the opened tab, click the "Choose what to clear" button.

Resetting Microsoft Edge settings step 2

Click Show more and select everything, and then click the "Clear" button.

Resetting Microsoft Edge settings step 3

  • If this didn't help, please follow these alternative instructions explaining how to reset Microsoft Edge browser.

Summary:

declining installation of adware while downloading free software sampleCommonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

Removal assistance:
If you are experiencing problems while trying to remove "error code 09-986-6321" virus from your computer, please ask for assistance in our malware support forum.

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