"PayPal account is on hold" removal instructions
What is "PayPal account is on hold"?
The "PayPal account is on hold" scam is presented on a deceptive website that should not be trusted. Scammers use it to steal PayPal accounts. Typically, people end up visiting websites of this type due to potentially unwanted applications (PUAs) installed on their browsers or operating systems. In addition to unwanted redirects, PUAs often serve users with intrusive advertisements and collect information relating to browsing habits.
The main goal of the "PayPal account is on hold" scam is to trick people into believing that their PayPal accounts are temporarily blocked due to suspicious activities. To unblock their accounts, people are encouraged to verify their identities by calling 'PayPal Customer Support' via the "+1(866)-661-2666" telephone number. It is likely that (if called) these scammers will try to determine the user's PayPal account username and password - the details required to log into the PayPal account. We strongly recommend that you ignore this scam, since trusting it might lead to a stolen account, which is then misused to generate revenue (causing the victim financial loss). Scammers promote this scam website using Amazon Web Services, a legitimate service created by the Amazon company. Many scammers misuse such services for malicious purposes.
People visit this scam website due to installed PUAs that redirect them to it. These apps often deliver unwanted ads such as coupons, banners, surveys, pop-ups, and others. The ads are annoying and conceal underlying content of visited web pages. People who willingly or accidentally click them are often redirected to dubious (potentially, malicious) websites. Clicking these ads can allow them to run scripts designed to download/install even more unwanted apps. Another downside of having PUAs installed is information tracking. They collect IP addresses, geolocations, URLs of visited websites, entered search queries, and other data of this kind. Some PUAs might also record personal details. Developers share all gathered data with other parties who misuse it to generate revenue.
|Name||possible malware infections|
|Threat Type||Phishing, Scam, Social Engineering, Fraud.|
|Fake Claim||Cyber criminals pose as PayPal employees and claim that they have detected some suspicious activity on the user's account, which is why it was supposedly suspended. Users are encouraged to contact these people to "unblock" the account.|
|Tech Support Scammer Phone Number||+1(866)-661-2666|
|Serving IP address (ioserror23.s3-website.ca-central-1.amazonaws[.]com)||126.96.36.199|
|Symptoms||Fake error messages, fake system warnings, pop-up errors, hoax computer scan.|
|Distribution methods||Compromised websites, rogue online pop-up ads, potentially unwanted applications.|
|Damage||Loss of sensitive private information, monetary loss, identity theft, possible malware infections.|
To eliminate possible malware infections our malware researchers recommend scanning your computer with Spyhunter.
There are many different scams that criminals use to extort money from people in deceptive ways. Some examples of other scams are "Backdoor Virus Detected", "Hard Drive Safety Delete", and "Error Code 09-986-6321". Typically, most of these scams occur when people have unwanted apps installed on their systems, or when they click ads displayed on dubious websites.
How did potentially unwanted applications install on my computer?
Users often download and install PUAs unintentionally. In most cases, this happens due to careless download/installation of software and since developers use the "bundling" method. Bundling helps them to trick people into downloading/installing unwanted apps together with regular software. To achieve this, they fail to properly disclose information about the inclusion (bundling) of PUAs in software set-ups. They hide them in "Custom", "Advanced" and other similar settings. Furthermore, many users often leave setup settings unchecked and unchanged. In doing so, they inadvertently allow PUAs to be installed with other software. PUAs are also accidentally installed by clicking intrusive ads - usually those displayed on dubious websites.
How to avoid installation of potentially unwanted applications?
Download software only from official websites. It is not safe to use various third party downloaders, installers, Peer-to-Peer networks such as eMule, torrent clients, and other similar channels. Additionally, it is important to check "Custom", "Advanced" and other settings of the software setup and dismiss offers to install unwanted applications. Do not trust or click intrusive ads, especially those displayed on pages relating to gambling, pornography, adult dating, and so on. If clicked, they cause redirects to other untrustworthy or even malicious pages. If you believe that a potentially unwanted/adware-type application is installed on your browser, check the list of installed extensions, plug-ins, and add-ons, and remove all suspicious, unwanted entries immediately. Also check the list of programs that are installed on the operating system. If your computer is already infected with PUAs, we recommend running a scan with Spyhunter for Windows to automatically eliminate them.
Text presented in "PayPal account is on hold" scam:
Your Account is on temporary hold!!
We Have Detected A suspicious Activity on Your Account, Call Customer Support Expert Verify Your Identity and Get Your Account Unblocked.
Contact Customer Support Call +1(866)-661-2666
The appearance of "PayPal account is on hold" pop-up (GIF):
Instant automatic removal of possible malware infections:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of possible malware infections. Download it by clicking the button below:
- What is "PayPal account is on hold"?
- STEP 1. Uninstall deceptive applications using Control Panel.
- STEP 2. Remove adware from Internet Explorer.
- STEP 3. Remove rogue extensions from Google Chrome.
- STEP 4. Remove potentially unwanted plug-ins from Mozilla Firefox.
- STEP 5. Remove rogue extensions from Safari.
- STEP 6. Remove rogue plug-ins from Microsoft Edge.
Removal of potentially unwanted applications:
Windows 7 users:
Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.
Windows XP users:
Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.
Windows 10 and Windows 8 users:
Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.
Mac OSX users:
Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.
In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".
After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.
Remove rogue extensions from Internet browsers:
Video showing how to remove potentially unwanted browser add-ons:
Remove malicious add-ons from Internet Explorer:
Click the "gear" icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".
If you continue to have problems with removal of the possible malware infections, reset your Internet Explorer settings to default.
Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.
Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.
Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.
In the opened window, select the Advanced tab.
Click the Reset button.
Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.
Remove malicious extensions from Google Chrome:
Click the Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.
If you continue to have problems with removal of the possible malware infections, reset your Google Chrome browser settings. Click the Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.
After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.
In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.
Remove malicious plug-ins from Mozilla Firefox:
Click the Firefox menu (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window, remove all recently-installed suspicious browser plug-ins.
Computer users who have problems with possible malware infections removal can reset their Mozilla Firefox settings.
Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, in the opened menu, click Help.
Select Troubleshooting Information.
In the opened window, click the Refresh Firefox button.
In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.
Remove malicious extensions from Safari:
Make sure your Safari browser is active, click Safari menu, and select Preferences....
In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.
Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...
In the opened window select all history and click the Clear History button.
Remove malicious add-ons from Microsoft Edge:
Click the three horizontal dots icon (at the top right corner of Microsoft Edge), select "Extensions". Look for any recently-installed suspicious extensions, right click your mouse on these entries and click "Uninstall".
Click the three horizontal dots icon (at the top right corner of Microsoft Edge), and select Settings.
In the opened tab, click the "Choose what to clear" button.
Click Show more and select everything, and then click the "Clear" button.
- If this didn't help, please follow these alternative instructions explaining how to reset Microsoft Edge browser.
Commonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.
If you are experiencing problems while trying to remove possible malware infections from your computer, please ask for assistance in our malware support forum.
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