PayPal Account Is On Hold POP-UP Scam

Also Known As: possible malware infections
Distribution: Moderate
Damage level: Medium

"PayPal account is on hold" removal instructions

What is "PayPal account is on hold"?

"PayPal account is on hold" is a scam which is presented on some deceptive website that should not be trusted. Scammers use it to steal PayPal accounts. Typically, people end up visiting websites of this type because of potentially unwanted applications (PUAs) that are installed on their browsers (or operating systems). In addition to unwanted redirects, PUAs often serve users with intrusive advertisements and collect information about user's browsing habits.

PayPal account is on hold scam

The main goal of this "PayPal account is on hold" scam is to trick people into believing that their PayPal accounts are temporary blocked due to some suspicious activities. In order to unblock their accounts, people are encouraged to verify their identities by calling PayPal Customer Support via the "+1(866)-661-2666" number. It is very likely that if contacted/called, these scammers will try to extract PayPal account's username and password. In other words, details required to log into PayPal account. We strongly recommend to ignore this scam, trusting it might result in having the account stolen and misused to generate revenue (cause victims financial loss). It is worth mentioning that scammers promote this scam website using Amazon Web Services, a legitimate service created by Amazon company. There are many scammers who misuse such services for malicious purposes.

It is very likely that people visit this scam website because of PUAs that redirect them to it. Apps of this type often deliver unwanted ads too. For example, various coupons, banners, surveys, pop-ups and other intrusive ads. These ads usually are annoying, they conceal underlying contents of visited web pages. People who willingly (or accidentally) click them usually get redirected to questionable (potentially, malicious) websites. Sometimes clicking these ads allows them to run scripts designed to download/install even more unwanted apps. Another downside of having PUAs installed is information tracking. It is very common for them to be designed to collect IP addresses, geolocations, URLs of visited websites, entered search queries and other data of this kind. Unfortunately, some of them might be used to record personal details too. As if it were not enough, their developers usually share all gathered data with other parties who misuse it to generate revenue.

Threat Summary:
Name possible malware infections
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Cyber criminals pretend to be PayPal employees and claim that they've detected some suspicious activity on user's account, which is why it supposedly was suspended. Users are encouraged to contact these persons in order to "unblock" the account.
Tech Support Scammer Phone Number +1(866)-661-2666
Serving IP address (ioserror23.s3-website.ca-central-1.amazonaws[.]com) 52.95.147.23
Symptoms Fake error messages, fake system warnings, pop-up errors, hoax computer scan.
Distribution methods Compromised websites, rogue online pop-up ads, potentially unwanted applications.
Damage Loss of sensitive private information, monetary loss, identity theft, possible malware infections.
Removal

To eliminate possible malware infections our malware researchers recommend scanning your computer with Spyhunter.
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There are many different (and also similar) scams that crooks use with a purpose to extract money from people in deceptive ways. A couple examples of other scams are "Backdoor Virus Detected", "Hard Drive Safety Delete" and "Error Code 09-986-6321". Typically, most of these scams occur when people have some unwanted apps installed on their systems, or when they click ads displayed on questionable websites.

How did potentially unwanted applications install on my computer?

It is very common for users download and install various PUAs unintentionally. In most cases it happens due to careless downloads and installations of various software and because developers use the "bundling" method. It helps them to trick people into downloading/installing unwanted apps together with the software that they download/install on purpose. To achieve it, they do not disclose information about apps being bundled (included) in software's setups properly. They hide it in "Custom", "Advanced" and other similar setting. It is not a secret that users often leave all setup's settings unchecked/unchanged. By doing so they unintentionally allow for PUAs to be installed within other software. Another way to accidentally install PUAs is by clicking intrusive ads, usually the ones that are displayed on shady websites.

How to avoid installation of potentially unwanted applications?

To avoid it, download software only from official websites. It is not safe to use various third party downloaders, installers, Peer-to-Peer networks like eMule, torrent clients and other similar channels. Additionally, it is also important to check what are the "Custom", "Advanced" and other settings of any software's setup and do dismiss proposals to install unwanted applications. Furthermore, intrusive ads should not be trusted and clicked. Especially the ones displayed on pages related to gambling, pornography, adult dating and so on. If clicked, they cause redirects to other untrustworthy or even malicious pages. If there is a reason to believe that some potentially unwanted/adware-type application is installed on your browser, then check the list of installed extensions, plug-ins and add-ons and remove all suspicious, unwanted entries as soon as possible. We recommend to check the list of programs that are installed on the operating system too. If your computer is already infected with PUAs, we recommend running a scan with Spyhunter for Windows to automatically eliminate them.

Text presented in "PayPal account is on hold" scam:

Your Account is on temporary hold!!

We Have Detected A suspicious Activity on Your Account, Call Customer Support Expert Verify Your Identity and Get Your Account Unblocked.
Contact Customer Support Call +1(866)-661-2666

The appearance of "PayPal account is on hold" pop-up (GIF):

PayPal account is on hold scam gif

Instant automatic removal of possible malware infections: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of possible malware infections. Download it by clicking the button below:
▼ DOWNLOAD Spyhunter By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

Quick menu:

Removal of potentially unwanted applications:

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

Windows XP users:

Accessing Add or Remove Programs in Windows XP

Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.

Windows 10 and Windows 8 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Mac OSX users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

PUAs uninstall via Control Panel

In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Remove rogue extensions from Internet browsers:

Video showing how to remove potentially unwanted browser add-ons:

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

Removing rogue extensions from Internet Explorer step 1

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".

Removing rogue extensions from Internet Explorer step 2

Optional method:

If you continue to have problems with removal of the possible malware infections, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing rogue extensions from Google Chrome step 1

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.

Removing rogue extensions from Google Chrome step 2

Optional method:

If you continue to have problems with removal of the possible malware infections, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plugins from Mozilla Firefox:

Removing rogue extensions from Mozilla Firefox step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window remove all recently-installed suspicious browser plug-ins.

Removing rogue extensions from Mozilla Firefox step 2

Optional method:

Computer users who have problems with possible malware infections removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

removing adware from safari step 1 - accessing preferences

Make sure your Safari browser is active, click Safari menu, and select Preferences....

removing adware from safari step 2 - removing extensions

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge logoRemove malicious add-ons from Microsoft Edge:

Removing browser hijackers from Microsoft Edge step 1

Click the three horizontal dots icon edge more icon (at the top right corner of Microsoft Edge), select "Extensions". Look for any recently-installed suspicious extensions, right click your mouse on these entries and click "Uninstall".

Removing browser hijackers from Microsoft Edge step 2

Optional method:

Click the three horizontal dots icon edge more icon (at the top right corner of Microsoft Edge), and select Settings.

Resetting Microsoft Edge settings step 1

In the opened tab, click the "Choose what to clear" button.

Resetting Microsoft Edge settings step 2

Click Show more and select everything, and then click the "Clear" button.

Resetting Microsoft Edge settings step 3

  • If this didn't help, please follow these alternative instructions explaining how to reset Microsoft Edge browser.

Summary:

declining installation of adware while downloading free software sampleCommonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

Removal assistance:
If you are experiencing problems while trying to remove possible malware infections from your computer, please ask for assistance in our malware support forum.

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