"Hard Drive Safety Delete" removal instructions
What is "Hard Drive Safety Delete"?
"Hard Drive Safety Delete" is a tech-support scam promoted via a deceptive, untrustworthy website. The main purpose of these scam pages is to trick people into calling scammers who then try to extort money by offering purchase of dubious software or use of paid technical services. Websites of this type cannot be trusted. They are often opened by potentially unwanted applications (PUAs) installed on the system. In addition to redirects, PUAs feed users with ads and gather browsing-related data.
This scam website is presented as an "Official Windows Alert", however, neither Microsoft nor the Windows Operating System has anything do to with it. The web page states that someone is trying to steal the visitor's banking, credit card details, and various logins. To prevent data and financial loss, it encourages people to contact scammers via the "+1-855-285-7640" number. This page also runs a fake virus scan and states that a "Hard Drive safety delete" will be started in five minutes. This scam also turns into full-screen mode, within which it displays an additional security warning stating that "ERROR # 268d3x8938(3)" has occurred and should not be ignored. It also states that ignoring it (closing the web page) will disable access to the computer. It goes on to state that the computer is infected with pornographic spyware and 'riskware' and that these infections allowed someone to steal the user's Facebook and email account logins, credit card details, and photos. We strongly recommend that you ignore this scam, since the problems mentioned are false. The full-screen window can be closed with a mouse click or simply by pressing the Esc key. Ignore this tech-support scam and do not trust any other similar scams in future. They are designed by scammers who attempt to extort money from innocent people.
As mentioned, these scam pages are opened by PUAs, which cause unwanted redirects, open untrustworthy pages, and serve users with pop-up ads, coupons, banners, surveys, and so on. Being forced to see this material is annoying and clicking the ads might lead to unwanted downloads and installations. If clicked, some deceptive ads download and install unwanted apps. Additionally, many PUAs gather data including IP addresses, entered search queries, URLs of visited websites, geolocations, and so on. They might also record personal details. PUA developers share the information with other parties who misuse it to generate revenue. This can lead to privacy/browsing safety issues or even identity theft. All PUAs should be removed from browsers and operating systems immediately.
|Name||"Hard Drive Safety Delete" virus|
|Threat Type||Phishing, Scam, Social Engineering, Fraud.|
|Fake Claim||The fake error claims that the system is supposedly infected and that the user's personal data (account credentials, stored photos, etc.) is at risk.|
|Tech Support Scammer Phone Number||+1-855-285-7640|
|Detection Names (error1907-xxx-ms[.]tk)
||Emsisoft (Phishing), Fortinet (Phishing), Kaspersky (Phishing), Netcraft (Malicious) Full List Of Detections (VirusTotal)|
|Serving IP Address (error1907-xxx-ms[.]tk)
|Symptoms||Fake error messages, fake system warnings, pop-up errors, hoax computer scan.|
|Distribution methods||Compromised websites, rogue online pop-up ads, potentially unwanted applications.|
|Damage||Loss of sensitive private information, monetary loss, identity theft, possible malware infections.|
To eliminate Hard Drive Safety Delete virus our malware researchers recommend scanning your computer with Spyhunter.
The "Hard Drive Safety Delete" scam that shares many similarities with others of this type including, for example, "Virus Support Alert", "Windows Is Not Activated", and "Activate Your Windows Now". These are just some examples and there are many more. Typically, scammers use them to trick people into making contact so that they can try to sell unnecessary software and services. All PUAs that open these websites are very similar. Most are presented as harmless, useful, and legitimate apps, however, once installed, they cause problems rather than delivering the features promised, tools, or other promoted benefits.
How did potentially unwanted applications install on my computer?
People often download and install unwanted apps unintentionally. They cause unwanted downloads/installations by clicking dubious advertisements or by downloading and installing software without checking the options. In many cases, developers successfully trick people into downloading and installing PUAs using a deceptive marketing method called "bundling". They bundle (include) unwanted apps into set-ups of software that people wish to download and install intentionally. They hide the information in settings such as "Custom", "Advanced" and so on. When users download or install their software (especially free software) without checking/changing settings, they often cause additional, unwanted downloads and installations.
How to avoid installation of potentially unwanted applications?
Be cautious when browsing the web and downloading software. Software should not be downloaded from unofficial/untrustworthy websites, using Peer-to-Peer networks such as torrents, eMule or third party downloaders. This should be achieved using official, trustworthy sources (websites) and direct download links. Check all available "Custom", "Advanced" and other similar options of software setups during the download or installation procedure and deselect additionally-included potentially unwanted apps. Intrusive ads often redirect users to untrustworthy websites (for example, pornography, adult dating, gambling etc.). Do not click them. Some ads cause unwanted downloads and installations. If these redirects occur often or ads appear on any opened website, check for unwanted/suspicious add-ons, plug-ins or extensions installed on the browser and remove them. Unwanted, suspicious programs installed on the operating system should also be uninstalled. If your computer is already infected with PUAs, we recommend running a scan with Spyhunter for Windows to automatically eliminate them.
Screenshot of the "Hard Drive Safety Delete" scam opened in full-screen mode:
Text presented in "Hard Drive Safety Delete" scam:
Someone is Trying to Steal Your Banking Details, Credit Card Details & Other Logins. Please Call Microsoft at +1-855-285-7640 Immediately To Prevent Data Loss. Hard Drive safety delete in starting in 5:00
** Microsoft Warning Alert **
ERROR # 268d3x8938(3)
Please call us immediately at: (Toll Free)
Do not ignore this critical alert.
If you close this page, your computer access will be disabled to prevent further damage to our network.
Your computer has alerted us that it has been infected with a Pornographic Spyware and risk ware. The following information is being stolen...
1. Facebook logins
2. Credit Card Details
3. Email Account Logins
4. Photos stored on this computer
Please call us within the next 5 minutes to prevent your computer from being disabled or from any information loss.
The appearance of "Hard Drive Safety Delete" pop-up (GIF):
Instant automatic removal of Hard Drive Safety Delete virus:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of Hard Drive Safety Delete virus. Download it by clicking the button below:
- What is "Hard Drive Safety Delete"?
- STEP 1. Uninstall deceptive applications using Control Panel.
- STEP 2. Remove adware from Internet Explorer.
- STEP 3. Remove rogue extensions from Google Chrome.
- STEP 4. Remove potentially unwanted plug-ins from Mozilla Firefox.
- STEP 5. Remove rogue extensions from Safari.
- STEP 6. Remove rogue plug-ins from Microsoft Edge.
Removal of potentially unwanted applications:
Windows 7 users:
Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.
Windows XP users:
Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.
Windows 10 and Windows 8 users:
Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.
Mac OSX users:
Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.
In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".
After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.
Remove rogue extensions from Internet browsers:
Video showing how to remove potentially unwanted browser add-ons:
Remove malicious add-ons from Internet Explorer:
Click the "gear" icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".
If you continue to have problems with removal of the "hard drive safety delete" virus, reset your Internet Explorer settings to default.
Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.
Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.
Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.
In the opened window, select the Advanced tab.
Click the Reset button.
Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.
Remove malicious extensions from Google Chrome:
Click the Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.
If you continue to have problems with removal of the "hard drive safety delete" virus, reset your Google Chrome browser settings. Click the Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.
After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.
In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.
Remove malicious plug-ins from Mozilla Firefox:
Click the Firefox menu (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window, remove all recently-installed suspicious browser plug-ins.
Computer users who have problems with "hard drive safety delete" virus removal can reset their Mozilla Firefox settings.
Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, in the opened menu, click Help.
Select Troubleshooting Information.
In the opened window, click the Refresh Firefox button.
In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.
Remove malicious extensions from Safari:
Make sure your Safari browser is active, click Safari menu, and select Preferences....
In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.
Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...
In the opened window select all history and click the Clear History button.
Remove malicious extensions from Microsoft Edge:
Click the Edge menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.
If you continue to have problems with removal of the "hard drive safety delete" virus, reset your Microsoft Edge browser settings. Click the Edge menu icon (at the top right corner of Microsoft Edge) and select Settings.
In the opened settings menu select Reset settings.
Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.
- If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.
Commonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.
If you are experiencing problems while trying to remove "hard drive safety delete" virus from your computer, please ask for assistance in our malware support forum.
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