Stop redirects to the "We Detected Unwanted Pop-Ups on Your Mac" scam

Also Known As: "We Detected Unwanted Pop-Ups on Your Mac" virus
Type: Mac Virus
Distribution: Moderate
Damage level: Medium

How to remove "We Detected Unwanted Pop-Ups on Your Mac" from Mac?

What is "We Detected Unwanted Pop-Ups on Your Mac"?

"We Detected Unwanted Pop-Ups on Your Mac" is one of many scam websites that trick people into contacting scammers via a telephone number provided. This web page states that it has detected adware that can be removed with the help of their tech support (in fact, these are scammers who pose as "Apple Support"). Do not trust this tech-support scam and, more importantly, do not call the number displayed. Additionally, browsers often forcibly open these pages due to potentially unwanted apps (PUAs) already installed on them.

We Detected Unwanted Pop-Ups on Your Mac scam

When visited, this scam page enters full-screen mode. The pop-up window states that it has detected unwanted pop-ups on the visitor's Mac computer. To remove adware that causes these pop-ups, visitors are encouraged to call "Apple Support" via the "1-844-313-5021" number. This scam also displays a chat window that contains a very similar message encouraging people to call the same number. Typically, 'tech-support' scams and others attempt to trick people into purchasing (or simply downloading) unnecessary, unwanted software. In many cases, they also offer online services. Their main goal is to extort money from people to generate revenue. To exit full-screen mode, press the "Esc" key. Then, close this website and avoid visiting these web pages in the future. If this scam page cannot be closed in the normal way, close the browser through Activity Monitor. To avoid having this page opened again, do not restore the previously closed browsing session.

Browsers commonly open pages of this type due to PUAs installed on them. These apps cause unwanted redirects, show dubious ads, and gather data relating to users' browsing habits. Typically, PUAs display pop-up ads, surveys, coupons, banners, etc. If clicked, these ads cause redirects to pages such as this tech-support scam and other dubious sites, or they start downloading and then installing even more PUAs. Furthermore, PUAs often collect information such as IP addresses, geolocations, URLs of visited pages, entered search queries, and other data. The people behind these apps share the data with other parties (potentially, cyber criminals) who misuse private information to generate revenue. To avoid problems with privacy, browsing safety, or even becoming a victim of identity theft, we recommend that you uninstall all PUAs immediately.

Threat Summary:
Name "We Detected Unwanted Pop-Ups on Your Mac" virus
Threat Type Scam, Phishing, Mac malware, Mac virus
Fake Claim This tech-support scam claims that the computer is infected with adware and encourages people to call the number provided.
Related Domain macsupportllc[.]us
Detection Names (macsupportllc[.]us) Full List Of Detections (VirusTotal)
Serving IP Address (macsupportllc[.]us) 173.214.172.205
Symptoms Your Mac becomes slower than normal, you see unwanted pop-up ads, you are redirected to dubious websites.
Distribution methods Deceptive pop-up ads, free software installers (bundling), fake flash player installers, torrent file downloads.
Damage Internet browser tracking (potential privacy issues), display of unwanted ads, redirects to dubious websites, loss of private information.
Removal

To eliminate We Detected Unwanted Pop-Ups on Your Mac virus our malware researchers recommend scanning your computer with Combo Cleaner.
▼ Download Combo Cleaner
Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

"Your Mac Is Infected With 4 Viruses", "Apple Support Alert", and "Virus Found Apple Message" are just some examples of other scam pages. Typically, they are designed to promote unwanted apps or encourage people to contact scammers via a telephone number. These sites are deceptive and cannot be trusted. the PUAs that open them should not be trusted - they are promoted as legitimate and useful apps, however, they cause problems and deliver no real value.

How did potentially unwanted applications install on my computer?

In most cases, people download and install PUAs unintentionally: 1) through deceptive ads that, when clicked, run scripts designed to cause unwanted downloads and installations, and; 2) through set-ups of other programs. PUAs are commonly bundled into set-ups of other software.  Information relating to this additional software is usually hidden in setup options such as "Custom", "Advanced", and so on. Unfortunately, many people do not check these settings and leave them unchanged. In these cases, they end up downloading and installing PUAs together with their chosen software.

How to avoid installation of potentially unwanted applications?

Download and install software using official websites and direct links. Do not use third party downloaders, installers, Peer-to-Peer networks such as torrent clients, eMule, dubious websites, or other similar channels. Check all "Custom", "Advanced" options in software setups. Remove any bundled apps - deselect them before completing the download or installation. Avoid clicking advertisements, especially on unofficial, untrustworthy websites. Typically, these ads cause redirects to other untrustworthy (and potentially malicious) websites. If these redirects occur often or you see intrusive ads, check your browser for unwanted applications (extensions, plug-ins, and add-ons) installed. Also check the list of installed programs on your computer. Uninstall all unwanted and unknown applications/programs and see if the problem persists. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate them.

Appearance of "We Detected Unwanted Pop-Ups on Your Mac" scam (GIF):

Appearance of We Detected Unwanted Pop-Ups on Your Mac scam (GIF)

Text presented in this tech-support scam page:

Dear Apple Mac OS X Customer.
We Detected Unwanted Pop-Ups on Your Mac.
Call Apple Support : 1-844-313-5021 (Toll Free)
Your Apple Support Id is: 3016237
Highly Recommended Phone Call.


Chat started
Apple Care
You are re-directed to Apple Support because your mac is infected with Pop-ups and Ad-ware virus. Please call Apple Support  1-844-313-5021 (Toll Free) to get this issue resolved.

Instant automatic removal of We Detected Unwanted Pop-Ups on Your Mac virus: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of We Detected Unwanted Pop-Ups on Your Mac virus. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for Mac By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

Quick menu:

Video showing how to remove adware and browser hijackers from a Mac computer:

Potentially unwanted applications removal:

Remove potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX","NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove "we detected unwanted pop-ups on your mac" virus related files and folders:

Finder go to folder command

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

step1Check for adware-generated files in the /Library/LaunchAgents folder:

removing adware from launch agents folder step 1

In the Go to Folder... bar, type: /Library/LaunchAgents

removing adware from launch agents folder step 2
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step2Check for adware generated files in the /Library/Application Support folder:

removing adware from application support folder step 1

In the Go to Folder... bar, type: /Library/Application Support

removing adware from application support folder step 2
In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

step3Check for adware-generated files in the ~/Library/LaunchAgents folder:

removing adware from ~launch agents folder step 1


In the Go to Folder bar, type: ~/Library/LaunchAgents

removing adware from ~launch agents folder step 2

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step4Check for adware-generated files in the /Library/LaunchDaemons folder:

removing adware from launch daemons folder step 1
In the Go to Folder... bar, type: /Library/LaunchDaemons

removing adware from launch daemons folder step 2
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

step 5 Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click "Start Combo Scan" button.

scan-with-combo-cleaner-1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

scan-with-combo-cleaner-2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

"We Detected Unwanted Pop-Ups on Your Mac" virus removal from Internet browsers:

safari browser iconRemove malicious extensions from Safari:

Remove "we detected unwanted pop-ups on your mac" virus related Safari extensions:

safari browser preferences

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

safari extensions window

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

firefox browser iconRemove malicious plug-ins from Mozilla Firefox:

Remove "we detected unwanted pop-ups on your mac" virus related Mozilla Firefox add-ons:

accessing mozilla firefox add-ons

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

removing malicious add-ons from mozilla firefox

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

chrome-browser-iconRemove malicious extensions from Google Chrome:

Remove "we detected unwanted pop-ups on your mac" virus related Google Chrome add-ons:

removing malicious google chrome extensions step 1

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

removing malicious Google Chrome extensions step 2

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Removal Instructions in other languages
Malware activity

Global virus and spyware activity level today:

Medium threat activity
Medium

Increased attack rate of infections detected within the last 24 hours.

QR Code
We Detected Unwanted Pop-Ups on Your Mac virus QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of "We Detected Unwanted Pop-Ups on Your Mac" virus on your mobile device.
We Recommend:

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Platform: macOS

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Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.