"Microsoft Protected Your Computer" removal instructions
What is "Microsoft Protected Your Computer"?
"Microsoft Protected Your Computer" is a notification that is displayed on a website of technical support scam. This page is disguised as official Windows Support website, however, the actual Microsoft company has nothing do to with it. The main purpose of this scam is to trick people into calling scammers who seek to extract money from unsuspecting people. We strongly recommend to ignore this scam and not to call the provided number.
According to this scam website, it has detected spyware which caused the error named "0x80092ee9". Visitors are encouraged to call the "+1-833-292-5292" number immediately, otherwise the detected malicious software will cause further damage. It is stated that some information such as passwords, credit card details and other sensitive details are already stolen. Also, visitors are informed that their computers got infected because "System Activation KEY" (supposedly Windows activation key) has expired. Basically, this tech support scam is designed to trick people into calling scammers as soon as possible. Typically, people who call them are pushed to purchase some software or use their remote technical services. In one way or another, their main goal is to extract money. Websites of this kind should never be trusted, if a browser opens them, they should be closed and never reopened. This particular website is designed to cause high CPU usage, which means it freezes a browser and the whole operating system. In order to stop it, it is required to end browser's process through the Task Manager. It is worth mentioning that restoring the previously closed session will open the same website and cause system crash again.
Typically, people do not visit such websites intentionally. Quite often they get opened by a potentially unwanted application (PUA) that is installed on operating system and/or browser. In most cases these apps are designed not only to open shady pages, but to collect browsing data and/or display ads as well. Most PUAs collect details such as user's IP addresses, geolocations, URLs of visited websites, entered search queries, and so on. Their developers usually share them with third parties who misuse it to generate revenue. Sometimes gathered details include personal, sensitive information. Furthermore, there are many PUAs that are designed to display coupons, banners, surveys, pop-ups and other intrusive ads that, if clicked, open shady websites or run scripts that download or even install unwanted software.
|Name||"Microsoft Protected Your Computer" tech support scam|
|Threat Type||Phishing, Scam, Social Engineering, Fraud|
|Fake Claim||According to this scam page visitor's computer is infected with spyware and Trojan.|
|Tech Support Scammer Phone Number||+1-833-292-5292|
|Detection Names||Full List Of Detections (VirusTotal)|
|Serving IP Address||184.108.40.206|
|Symptoms||Fake error messages, fake system warnings, pop-up errors, hoax computer scan.|
|Distribution methods||Compromised websites, rogue online pop-up ads, potentially unwanted applications.|
|Damage||Loss of sensitive private information, monetary loss, identity theft, possible malware infections.|
To eliminate Microsoft Protected Your Computer tech support scam our malware researchers recommend scanning your computer with Spyhunter.
There are many technical support scams on the Internet, here are some other examples: "Call Microsoft Helpline", "ERROR 0xC004FC03" and "VIRAL ALARM OF MICROSOFT". As a rule, scammers use them with a purpose to trick people into paying them money for their services or some software. In one way or another, they pretend to be able to help people to solve the occurred problem. All the notifications about detected viruses, errors, etc, that are displayed on such pages are fake and should never be trusted. The same applies to PUAs: apps of this type do not deliver any value and cause only problems. People who use such apps/have them installed on computers, browsers risk to become victims of identity theft, experience problems related to browsing safety, privacy, and other issues. Apps of this type should be uninstalled as soon as possible.
How did potentially unwanted applications install on my computer?
It usually happens when people click deceptive ads displayed on shady websites or during downloads and/or installations of other programs. In other words, when developers distribute PUAs by using a deceptive marketing method called "bundling" method. They use it to trick people into downloading and/or installing PUAs together with other software by including them in setups that people usually download and/or install intentionally. Typically, information about additional downloads or installations is hidden in "Custom", "Advanced" and other similar settings of download and/or installation setups. Quite often people do not check (and change) those settings and that is how PUAs are being allowed to be downloaded and installed.
How to avoid installation of potentially unwanted applications?
We recommend not to use various third party downloaders, installers, Peer-to-Peer networks like torrent clients, eMule, unofficial websites and other channels of this kind to download and/or install software. The safest way to download programs is by using official websites. Also, we advise to check all settings that are available any download or installation setup and to dismiss offers to download or install additionally apps. Otherwise they will be downloaded and/or installed too. Furthermore, it is not safe to click intrusive ads, especially if they are displayed on shady pages. For examples, on pages related to gambling, pornography, adult dating, and so on. These ads usually lead to other untrustworthy sites or cause downloads, installations of PUAs (or even malware). To stop a browser from opening shady pages and/or showing unwanted ads it is required to uninstall all unwanted extensions, plug-ins or add-ons that are installed on it. If there are any programs of this kind installed on the operating system, then they should be uninstalled too. If your computer is already infected with PUAs, we recommend running a scan with Spyhunter for Windows to automatically eliminate them.
Text presented in "Microsoft Protected Your Computer" pop-up:
Microsoft protected your PC
Windows SmartScreen prevented an unrecognized app from starting. Running this app might put your PC at risk. Call Microsoft on +1-833-292-5292 (Toll Free).
Publisher: Unknown Publisher
App: windows10manager (1).exe
Screenshot of a second pop-up:
Text in this pop-up:
** Windows Warning Alert **
Malicious Pornographic Spyware/Riskware Detected
Error # 0x80092ee9
Please call us immediately! Call Microsoft at: +1-833-292-5292 (Toll Free)
Do not ignore this critical alert.
If you close this page, your computer access will be disabled to prevent further damage to our network.
Your computer has alerted us that it has been infected with a Pornographic Spyware and riskware. The following information is being stolen...
Call Microsoft: +1-833-292-5292 (Toll Free)
Screenshot of a fake CMD window:
Text in fake CMD window:
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1982-2001 Microsoft Corp.
C:\Documents and Settings\Administrador>DIR
El volumen de la unidad C no tiene etiqueta.
El numero de serie del volumen es: 241B-42B7
Directorio de C:\Documents and Settings\Administrador
30/05/2011 01:24 .
30/05/2011 01:24 ..
25/05/2011 10:51 .Virtual Box
19/04/2007 11:28 1.440.056 BricoPackSplash.bmp
19/05/2011 16:11 Contacts
29/05/2011 10:46 Escritorio
29/05/2011 01:49 33 log.txt
30/05/2011 01:42 Menu Inicio
21/05/2011 13:01 Temp
21/05/2011 11:47 VirtualBox VMs
2 archivos 1.440.089 bytes
8 dirs 3.421.655.040 bytes libres
C:\Documents and Settings\Administrador>
Screenshot of the background page:
Text in it:
Call Support +1-833-292-5292
Your computer has been Locked
Call Microsoft : +1-933-292-5292
Your computer with the IP address 220.127.116.11 has been infected by the Trojans -- Because System Activation Key has expired & Your information (for example, passwords, messages, and credit cards) have been stolen. Call Windows +1-833-292-5292 to protect your files and identity from further damage.
Call Microsoft : +1-833-292-5292 (Toll Free)
Call Microsoft : +1-833-292-5292
Back to safety
The appearance of "Microsoft Protected Your Computer" pop-up (GIF):
Screenshot of "Microsoft Protected Your Computer" scam forcing Google Chrome to cause high CPU usage:
Instant automatic removal of Microsoft Protected Your Computer tech support scam:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of Microsoft Protected Your Computer tech support scam. Download it by clicking the button below:
- What is "Microsoft Protected Your Computer"?
- STEP 1. Uninstall deceptive applications using Control Panel.
- STEP 2. Remove adware from Internet Explorer.
- STEP 3. Remove rogue extensions from Google Chrome.
- STEP 4. Remove potentially unwanted plug-ins from Mozilla Firefox.
- STEP 5. Remove rogue extensions from Safari.
- STEP 6. Remove rogue plug-ins from Microsoft Edge.
Removal of potentially unwanted applications:
Windows 7 users:
Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.
Windows XP users:
Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.
Windows 10 and Windows 8 users:
Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.
Mac OSX users:
Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.
In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".
After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.
Remove rogue extensions from Internet browsers:
Video showing how to remove potentially unwanted browser add-ons:
Remove malicious add-ons from Internet Explorer:
Click the "gear" icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".
If you continue to have problems with removal of the "microsoft protected your computer" tech support scam, reset your Internet Explorer settings to default.
Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.
Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.
Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.
In the opened window, select the Advanced tab.
Click the Reset button.
Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.
Remove malicious extensions from Google Chrome:
Click the Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.
If you continue to have problems with removal of the "microsoft protected your computer" tech support scam, reset your Google Chrome browser settings. Click the Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.
After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.
In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.
Remove malicious plugins from Mozilla Firefox:
Click the Firefox menu (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window remove all recently-installed suspicious browser plug-ins.
Computer users who have problems with "microsoft protected your computer" tech support scam removal can reset their Mozilla Firefox settings.
Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, in the opened menu, click Help.
Select Troubleshooting Information.
In the opened window, click the Refresh Firefox button.
In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.
Remove malicious extensions from Safari:
Make sure your Safari browser is active, click Safari menu, and select Preferences....
In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.
Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...
In the opened window select all history and click the Clear History button.
Remove malicious add-ons from Microsoft Edge:
Click the three horizontal dots icon (at the top right corner of Microsoft Edge), select "Extensions". Look for any recently-installed suspicious extensions, right click your mouse on these entries and click "Uninstall".
Click the three horizontal dots icon (at the top right corner of Microsoft Edge), and select Settings.
In the opened tab, click the "Choose what to clear" button.
Click Show more and select everything, and then click the "Clear" button.
- If this didn't help, please follow these alternative instructions explaining how to reset Microsoft Edge browser.
Commonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.
If you are experiencing problems while trying to remove "microsoft protected your computer" tech support scam from your computer, please ask for assistance in our malware support forum.
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