Do not trust Microsoft Protected Your Computer scam

Also Known As: "Microsoft Protected Your Computer" tech support scam
Distribution: Moderate
Damage level: Medium

"Microsoft Protected Your Computer" removal instructions

What is "Microsoft Protected Your Computer"?

"Microsoft Protected Your Computer" is a notification that is displayed on a website of technical support scam. This page is disguised as official Windows Support website, however, the actual Microsoft company has nothing do to with it. The main purpose of this scam is to trick people into calling scammers who seek to extract money from unsuspecting people. We strongly recommend to ignore this scam and not to call the provided number.

Microsoft Protected Your Computer scam

According to this scam website, it has detected spyware which caused the error named "0x80092ee9". Visitors are encouraged to call the "+1-833-292-5292" number immediately, otherwise the detected malicious software will cause further damage. It is stated that some information such as passwords, credit card details and other sensitive details are already stolen. Also, visitors are informed that their computers got infected because "System Activation KEY" (supposedly Windows activation key) has expired. Basically, this tech support scam is designed to trick people into calling scammers as soon as possible. Typically, people who call them are pushed to purchase some software or use their remote technical services. In one way or another, their main goal is to extract money. Websites of this kind should never be trusted, if a browser opens them, they should be closed and never reopened. This particular website is designed to cause high CPU usage, which means it freezes a browser and the whole operating system. In order to stop it, it is required to end browser's process through the Task Manager. It is worth mentioning that restoring the previously closed session will open the same website and cause system crash again.

Typically, people do not visit such websites intentionally. Quite often they get opened by a potentially unwanted application (PUA) that is installed on operating system and/or browser. In most cases these apps are designed not only to open shady pages, but to collect browsing data and/or display ads as well. Most PUAs collect details such as user's IP addresses, geolocations, URLs of visited websites, entered search queries, and so on. Their developers usually share them with third parties who misuse it to generate revenue. Sometimes gathered details include personal, sensitive information. Furthermore, there are many PUAs that are designed to display coupons, banners, surveys, pop-ups and other intrusive ads that, if clicked, open shady websites or run scripts that download or even install unwanted software.

Threat Summary:
Name "Microsoft Protected Your Computer" tech support scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim According to this scam page visitor's computer is infected with spyware and Trojan.
Tech Support Scammer Phone Number +1-833-292-5292
Detection Names Full List Of Detections (VirusTotal)
Serving IP Address 198.54.126.24
Symptoms Fake error messages, fake system warnings, pop-up errors, hoax computer scan.
Distribution methods Compromised websites, rogue online pop-up ads, potentially unwanted applications.
Damage Loss of sensitive private information, monetary loss, identity theft, possible malware infections.
Removal

To eliminate Microsoft Protected Your Computer tech support scam our malware researchers recommend scanning your computer with Spyhunter.
▼ Download Spyhunter
Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

There are many technical support scams on the Internet, here are some other examples: "Call Microsoft Helpline", "ERROR 0xC004FC03" and "VIRAL ALARM OF MICROSOFT". As a rule, scammers use them with a purpose to trick people into paying them money for their services or some software. In one way or another, they pretend to be able to help people to solve the occurred problem. All the notifications about detected viruses, errors, etc, that are displayed on such pages are fake and should never be trusted. The same applies to PUAs: apps of this type do not deliver any value and cause only problems. People who use such apps/have them installed on computers, browsers risk to become victims of identity theft, experience problems related to browsing safety, privacy, and other issues. Apps of this type should be uninstalled as soon as possible.

How did potentially unwanted applications install on my computer?

It usually happens when people click deceptive ads displayed on shady websites or during downloads and/or installations of other programs. In other words, when developers distribute PUAs by using a deceptive marketing method called "bundling" method. They use it to trick people into downloading and/or installing PUAs together with other software by including them in setups that people usually download and/or install intentionally. Typically, information about additional downloads or installations is hidden in "Custom", "Advanced" and other similar settings of download and/or installation setups. Quite often people do not check (and change) those settings and that is how PUAs are being allowed to be downloaded and installed.

How to avoid installation of potentially unwanted applications?

We recommend not to use various third party downloaders, installers, Peer-to-Peer networks like torrent clients, eMule, unofficial websites and other channels of this kind to download and/or install software. The safest way to download programs is by using official websites. Also, we advise to check all settings that are available any download or installation setup and to dismiss offers to download or install additionally apps. Otherwise they will be downloaded and/or installed too. Furthermore, it is not safe to click intrusive ads, especially if they are displayed on shady pages. For examples, on pages related to gambling, pornography, adult dating, and so on. These ads usually lead to other untrustworthy sites or cause downloads, installations of PUAs (or even malware). To stop a browser from opening shady pages and/or showing unwanted ads it is required to uninstall all unwanted extensions, plug-ins or add-ons that are installed on it. If there are any programs of this kind installed on the operating system, then they should be uninstalled too. If your computer is already infected with PUAs, we recommend running a scan with Spyhunter for Windows to automatically eliminate them.

Text presented in "Microsoft Protected Your Computer" pop-up:

Microsoft protected your PC

Windows SmartScreen prevented an unrecognized app from starting. Running this app might put your PC at risk. Call Microsoft on +1-833-292-5292 (Toll Free).

Publisher: Unknown Publisher
App: windows10manager (1).exe

Screenshot of a second pop-up:

Microsoft Protected Your Computer second pop up

Text in this pop-up:

support.windows.com says:

** Windows Warning Alert **
Malicious Pornographic Spyware/Riskware Detected

Error # 0x80092ee9

Please call us immediately! Call Microsoft at: +1-833-292-5292 (Toll Free)
Do not ignore this critical alert.
If you close this page, your computer access will be disabled to prevent further damage to our network.
Your computer has alerted us that it has been infected with a Pornographic Spyware and riskware. The following information is being stolen...
Call Microsoft: +1-833-292-5292 (Toll Free)

Screenshot of a fake CMD window:

Microsoft Protected Your Computer fake Command Prompt window

Text in fake CMD window:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1982-2001 Microsoft Corp.

C:\Documents and Settings\Administrador>DIR
 El volumen de la unidad C no tiene etiqueta.
 El numero de serie del volumen es: 241B-42B7
 Directorio de C:\Documents and Settings\Administrador
 
30/05/2011 01:24 .
30/05/2011 01:24 ..
25/05/2011 10:51 .Virtual Box
19/04/2007 11:28  1.440.056 BricoPackSplash.bmp
19/05/2011 16:11 Contacts
29/05/2011 10:46 Escritorio
29/05/2011 01:49  33 log.txt
30/05/2011 01:42 Menu Inicio
21/05/2011 13:01 Temp
21/05/2011 11:47 VirtualBox VMs
2 archivos 1.440.089 bytes
8 dirs 3.421.655.040 bytes libres
C:\Documents and Settings\Administrador>

Screenshot of the background page:

Microsoft Protected Your Computer scam background page

Text in it:

Windows
Call Support +1-833-292-5292
Your computer has been Locked
Call Microsoft : +1-933-292-5292
Your computer with the IP address 192.84.29.40 has been infected by the Trojans -- Because System Activation Key has expired & Your information (for example, passwords, messages, and credit cards) have been stolen. Call Windows +1-833-292-5292 to protect your files and identity from further damage.
Call Microsoft : +1-833-292-5292 (Toll Free)
Automatically report details of possible security incidents to Google. Privacy policy
Call Microsoft : +1-833-292-5292
Back to safety

The appearance of "Microsoft Protected Your Computer" pop-up (GIF):

Microsoft Protected Your Computer scam gif

Screenshot of "Microsoft Protected Your Computer" scam forcing Google Chrome to cause high CPU usage:

Microsoft Protected Your Computer website causes high CPU usage in Task Manager

Instant automatic removal of Microsoft Protected Your Computer tech support scam: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of Microsoft Protected Your Computer tech support scam. Download it by clicking the button below:
▼ DOWNLOAD Spyhunter By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

Quick menu:

Removal of potentially unwanted applications:

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

Windows XP users:

Accessing Add or Remove Programs in Windows XP

Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.

Windows 10 and Windows 8 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Mac OSX users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

PUAs uninstall via Control Panel

In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Remove rogue extensions from Internet browsers:

Video showing how to remove potentially unwanted browser add-ons:

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

Removing rogue extensions from Internet Explorer step 1

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".

Removing rogue extensions from Internet Explorer step 2

Optional method:

If you continue to have problems with removal of the "microsoft protected your computer" tech support scam, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing rogue extensions from Google Chrome step 1

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.

Removing rogue extensions from Google Chrome step 2

Optional method:

If you continue to have problems with removal of the "microsoft protected your computer" tech support scam, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plugins from Mozilla Firefox:

Removing rogue extensions from Mozilla Firefox step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window remove all recently-installed suspicious browser plug-ins.

Removing rogue extensions from Mozilla Firefox step 2

Optional method:

Computer users who have problems with "microsoft protected your computer" tech support scam removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

removing adware from safari step 1 - accessing preferences

Make sure your Safari browser is active, click Safari menu, and select Preferences....

removing adware from safari step 2 - removing extensions

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge logoRemove malicious add-ons from Microsoft Edge:

Removing browser hijackers from Microsoft Edge step 1

Click the three horizontal dots icon edge more icon (at the top right corner of Microsoft Edge), select "Extensions". Look for any recently-installed suspicious extensions, right click your mouse on these entries and click "Uninstall".

Removing browser hijackers from Microsoft Edge step 2

Optional method:

Click the three horizontal dots icon edge more icon (at the top right corner of Microsoft Edge), and select Settings.

Resetting Microsoft Edge settings step 1

In the opened tab, click the "Choose what to clear" button.

Resetting Microsoft Edge settings step 2

Click Show more and select everything, and then click the "Clear" button.

Resetting Microsoft Edge settings step 3

  • If this didn't help, please follow these alternative instructions explaining how to reset Microsoft Edge browser.

Summary:

declining installation of adware while downloading free software sampleCommonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

Removal assistance:
If you are experiencing problems while trying to remove "microsoft protected your computer" tech support scam from your computer, please ask for assistance in our malware support forum.

Post a comment:
If you have additional information on "microsoft protected your computer" tech support scam or it's removal please share your knowledge in the comments section below.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

Our malware removal guides are free. However, if you want to support us you can send us a donation.

Removal Instructions in other languages
Malware activity

Global virus and spyware activity level today:

Medium threat activity
Medium

Increased attack rate of infections detected within the last 24 hours.

QR Code
Microsoft Protected Your Computer tech support scam QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of "Microsoft Protected Your Computer" tech support scam on your mobile device.
We Recommend:

Get rid of Microsoft Protected Your Computer tech support scam today:

▼ REMOVE IT NOW with Spyhunter

Platform: Windows

Editors' Rating for Spyhunter:
Editors ratingOutstanding!

[Back to Top]

Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.