"Microsoft Protected Your Computer" removal instructions
What is "Microsoft Protected Your Computer"?
"Microsoft Protected Your Computer" is a notification that is displayed on the website of a technical support scam. This web page is disguised as an official Windows Support website, however, Microsoft has nothing do to with it. The main purpose of this scam is to trick people into calling scammers who seek to extort money from unsuspecting people. We strongly recommend that you ignore this scam and do not call the number provided.
According to this scam website, it has detected spyware, which caused error "0x80092ee9". Visitors are encouraged to call the "+1-833-292-5292" number immediately, otherwise the detected malicious software will cause further damage. It is stated that some information such as passwords, credit card details, and other sensitive details are already stolen. Visitors are also informed that their computers were infected since the "System Activation KEY" (supposedly, Windows activation key) expired. This tech support scam essentially tricks people into calling scammers immediately. Typically, people who call them are encouraged to purchase software or use their remote 'technical services'. Their main goal is to extort money from innocent people. Websites of this kind should never be trusted - if your browser opens them, they should be closed and never reopened. This particular website causes high CPU usage and freezes the browser and entire operating system. To stop this, you must end the browser process through Task Manager. Restoring the previously closed session opens the same website and causes the system to crash again.
Typically, people do not visit such websites intentionally. They are usually opened by potentially unwanted applications (PUAs) installed on the operating system and/or browser. In most cases, these apps are designed to open dubious web pages, collect browsing data, and display ads. Most PUAs collect details such as users' IP addresses, geolocations, URLs of visited websites, entered search queries, and so on. Developers share them with third parties who misuse private data to generate revenue. Gathered details sometimes include personal, sensitive information. Furthermore, many PUAs display coupons, banners, surveys, pop-ups and other intrusive ads. If clicked, these open dubious websites or run scripts that download or even install unwanted software.
|Name||"Microsoft Protected Your Computer" tech support scam|
|Threat Type||Phishing, Scam, Social Engineering, Fraud.|
|Fake Claim||According to this scam page the visitor's computer is infected with spyware and a Trojan.|
|Tech Support Scammer Phone Number||+1-833-292-5292|
|Detection Names||Full List Of Detections (VirusTotal)|
|Serving IP Address||18.104.22.168|
|Symptoms||Fake error messages, fake system warnings, pop-up errors, hoax computer scan.|
|Distribution methods||Compromised websites, rogue online pop-up ads, potentially unwanted applications.|
|Damage||Loss of sensitive private information, monetary loss, identity theft, possible malware infections.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
There are many technical support scams online. Some other examples include "Call Microsoft Helpline", "ERROR 0xC004FC03", and "VIRAL ALARM OF MICROSOFT". Generally, scammers use these to trick people into paying for various services or software. They claim to be able to help people to solve issues that have occurred, however, all notifications about detected viruses, errors, and so that are displayed on these pages are fake and should never be trusted. The same applies to PUAs. Apps of this type deliver no real value and cause only problems. People who use PUAs or simply have them installed on their computers/browsers risk becoming victims of identity theft, experiencing problems relating to browsing safety, privacy, and other issues. Apps of this type should be uninstalled immediately.
How did potentially unwanted applications install on my computer?
This usually happens when people click deceptive ads displayed on dubious websites or during download/installation of other programs. Developers distribute PUAs using a deceptive marketing method called "bundling". They use this to trick people into downloading and/or installing PUAs together with regular software by including the unwanted apps into the set-ups. Typically, information about additional downloads or installations is hidden in "Custom", "Advanced", and other similar settings of the download/installation set-ups. Furthermore, many people fail to check and change these settings, thus allowing PUAs to be downloaded and installed by default.
How to avoid installation of potentially unwanted applications
Do not use various third party downloaders, installers, Peer-to-Peer networks such as torrent clients, eMule, unofficial websites and other channels of this kind to download or install software. The safest way to download programs is using official websites. Check all settings available in any download or installation setup and dismiss offers to download/install additional apps (otherwise they are downloaded and/or installed by default). Do not click intrusive ads, especially if they are displayed on dubious web pages. For examples, on those relating to gambling, pornography, adult dating, and so on. These usually lead to other untrustworthy sites or cause download/installation of PUAs (or even malware). To stop the browser from opening dubious web pages and/or showing unwanted ads, uninstall all unwanted extensions, plug-ins, and add-ons. Also remove any such programs from the operating system, then they should be uninstalled too. If your computer is already infected with PUAs, we recommend running a scan with Malwarebytes for Windows to automatically eliminate them.
Text presented in "Microsoft Protected Your Computer" pop-up:
Microsoft protected your PC
Windows SmartScreen prevented an unrecognized app from starting. Running this app might put your PC at risk. Call Microsoft on +1-833-292-5292 (Toll Free).
Publisher: Unknown Publisher
App: windows10manager (1).exe
Screenshot of a second pop-up:
Text in this pop-up:
** Windows Warning Alert **
Malicious Pornographic Spyware/Riskware Detected
Error # 0x80092ee9
Please call us immediately! Call Microsoft at: +1-833-292-5292 (Toll Free)
Do not ignore this critical alert.
If you close this page, your computer access will be disabled to prevent further damage to our network.
Your computer has alerted us that it has been infected with a Pornographic Spyware and riskware. The following information is being stolen...
Call Microsoft: +1-833-292-5292 (Toll Free)
Screenshot of a fake CMD window:
Text in fake CMD window:
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1982-2001 Microsoft Corp.
C:\Documents and Settings\Administrador>DIR
El volumen de la unidad C no tiene etiqueta.
El numero de serie del volumen es: 241B-42B7
Directorio de C:\Documents and Settings\Administrador
30/05/2011 01:24 .
30/05/2011 01:24 ..
25/05/2011 10:51 .Virtual Box
19/04/2007 11:28 1.440.056 BricoPackSplash.bmp
19/05/2011 16:11 Contacts
29/05/2011 10:46 Escritorio
29/05/2011 01:49 33 log.txt
30/05/2011 01:42 Menu Inicio
21/05/2011 13:01 Temp
21/05/2011 11:47 VirtualBox VMs
2 archivos 1.440.089 bytes
8 dirs 3.421.655.040 bytes libres
C:\Documents and Settings\Administrador>
Screenshot of the background page:
Text in the page:
Call Support +1-833-292-5292
Your computer has been Locked
Call Microsoft : +1-933-292-5292
Your computer with the IP address 22.214.171.124 has been infected by the Trojans -- Because System Activation Key has expired & Your information (for example, passwords, messages, and credit cards) have been stolen. Call Windows +1-833-292-5292 to protect your files and identity from further damage.
Call Microsoft : +1-833-292-5292 (Toll Free)
Call Microsoft : +1-833-292-5292
Back to safety
The appearance of "Microsoft Protected Your Computer" pop-up (GIF):
Screenshot of "Microsoft Protected Your Computer" scam forcing Google Chrome to cause high CPU usage:
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is "Microsoft Protected Your Computer"?
- STEP 1. Uninstall deceptive applications using Control Panel.
- STEP 2. Remove adware from Internet Explorer.
- STEP 3. Remove rogue extensions from Google Chrome.
- STEP 4. Remove potentially unwanted plug-ins from Mozilla Firefox.
- STEP 5. Remove rogue extensions from Safari.
- STEP 6. Remove rogue plug-ins from Microsoft Edge.
Removal of potentially unwanted applications:
Windows 7 users:
Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.
Windows XP users:
Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.
Windows 10 and Windows 8 users:
Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.
Mac OSX users:
Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.
In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".
After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.
Remove rogue extensions from Internet browsers:
Video showing how to remove potentially unwanted browser add-ons:
Remove malicious add-ons from Internet Explorer:
Click the "gear" icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".
If you continue to have problems with removal of the "microsoft protected your computer" tech support scam, reset your Internet Explorer settings to default.
Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.
Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.
Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.
In the opened window, select the Advanced tab.
Click the Reset button.
Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.
Remove malicious extensions from Google Chrome:
Click the Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.
If you continue to have problems with removal of the "microsoft protected your computer" tech support scam, reset your Google Chrome browser settings. Click the Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.
After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.
In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.
Remove malicious plug-ins from Mozilla Firefox:
Click the Firefox menu (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window remove all recently-installed suspicious browser plug-ins.
Computer users who have problems with "microsoft protected your computer" tech support scam removal can reset their Mozilla Firefox settings.
Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, in the opened menu, click Help.
Select Troubleshooting Information.
In the opened window, click the Refresh Firefox button.
In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.
Remove malicious extensions from Safari:
Make sure your Safari browser is active, click Safari menu, and select Preferences....
In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.
Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...
In the opened window select all history and click the Clear History button.
Remove malicious extensions from Microsoft Edge:
Click the Edge menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.
If you continue to have problems with removal of the "microsoft protected your computer" tech support scam, reset your Microsoft Edge browser settings. Click the Edge menu icon (at the top right corner of Microsoft Edge) and select Settings.
In the opened settings menu select Reset settings.
Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.
- If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.
Commonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.
If you are experiencing problems while trying to remove "microsoft protected your computer" tech support scam from your computer, please ask for assistance in our malware support forum.
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