Remove apps that open Dear user, congratulations! and other scam pages

Also Known As: Dear user, congratulations! pop-up
Distribution: Low
Damage level: Medium

"Dear user, congratulations!" removal instructions

What is "Dear user, congratulations!"?

"Dear user, congratulations!" is one of the many scam websites that are designed to trick visitors into believing that they have won some prize, can receive some gift, and so on. In this particular case visitors are informed that they have won a mobile phone and can claim it by completing a survey. However, like many other scams of this type, this one is designed to deceive visitors into providing personal information. Also, visitors are asked to transfer a small amount of money. We strongly recommend to ignore such websites and more importantly, not to provide any information on them.

Dear user, congratulations! scam

As stated in the main page of this scam, ten of its visitors have a chance to receive a gift, a mobile phone. At the time of the research it was the Samsung Galaxy S10+. In order to receive a gift visitors supposed to complete a survey and do that as soon as possible because number of gifts is limited. After completing a survey visitors are offered to receive a certain gift for one dollar, in other words, they supposed to pay only for shipping costs. However, this scam website also asks to provide various information like first and last name, email address, and other information. Quite often pages of this type ask to provide confidential information like credit card details, and other sensitive details. We strongly recommend not to provide any information on scam websites and other untrustworthy sites. Scammers behind them misuse provided information to generate revenue by making fraudulent purchases, transactions, stealing identities, and so on. It might cause unsuspecting visitors monetary loss, problems with privacy, browsing safety, and other serious issues. Therefore, neither "Dear user, congratulations!" or any other scam website can be trusted.

Typically, people do not visit scam websites (and other untrustworthy pages) intentionally. More often than not those pages get opened through clicked deceptive ads, other shady pages or by installed potentially unwanted applications (PUAs). Apps of this type usually are designed to feed users with ads and/or gather various information. They serve various intrusive ads like coupons, banners, surveys, pop-ups, etc. Very often those ads are designed to redirect people who click them to various untrustworthy pages. In some cases they run scripts that are designed to download and/or install some unwanted software. Also, PUAs often operate as information tracking tools. They collect information related to user's browsing habits, like IP addresses, entered search queries, addresses of visited pages, geolocations, and so on. However, sometimes they record personal, sensitive information as well. Their developers tend to misuse gathered data to generate revenue by selling it to third parties (potentially cyber criminals) who misuse it in other ways.

Threat Summary:
Name Dear user, congratulations! pop-up
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim According to this scam page, its visitors can receive a gift by completing a survey.
Related Domains loyaltyrewards[.]zone
Detection Names (loyaltyrewards[.]zone) CRDF (Malicious), ESET (Suspicious), Fortinet (Spam), Full List Of Detections (VirusTotal)
Symptoms Appearing fake lotteries, fake error messages, fake system warnings, pop-up errors, hoax computer scan.
Distribution methods Compromised websites, rogue online pop-up ads, potentially unwanted applications.
Damage Loss of sensitive private information, monetary loss, identity theft, possible malware infections.
Removal

To eliminate Dear user, congratulations! pop-up our malware researchers recommend scanning your computer with Spyhunter.
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Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

A couple of examples of other similar scam pages are "Dear YouTube user, Congratulations!", "Congratulations Walmart shopper!" and "Dear Chrome User, Congratulations!". Most of these websites are designed to deceive visitors into providing various information so they could receive some prize, gift, and so on. Quite often people who trust such pages become victims of identity theft, lose money, and experience other problems. It is common that browser open pages of this kind because some installed PUA makes them to.

How did potentially unwanted applications install on my computer?

Usually PUAs get downloaded and/or installed through setups of other programs. To be more precise, when they are included in various download and/or installation setups and presented as additional offers. This distribution method of PUAs is called "bundling", it is being used to trick people into downloading and/or installing unwanted software together with some other, desired one. In most cases offers to download and/or install additionally included apps are mentioned in "Custom", "Advanced", and other settings of setups. People who download and install programs without checking and changing those settings allow of any PUA (or PUAs) that are included in their setups to be downloaded and/or installed too. In some cases PUAs get downloaded, installed when people click deceptive ads that are designed to execute certain scripts. In one way or another, most of the times people download and/or install PUAs unknowingly, unintentionally.

How to avoid installation of potentially unwanted applications?

We recommend to download all programs and files from official websites and via direct links. Other sources, tools like third party downloaders (and installers), torrent clients, eMule (and other Peer-to-Peer networks), unofficial websites should not be trusted. Quite often they are used to promote various unwanted, potentially malicious apps. Also, it is recommended to always check "Advanced", "Custom" and other similar settings of any download and installation setup and see if they mention any offers to download and/or install additionally included (unwanted) apps. Such offers should be dismissed before completing downloads and installations. Intrusive ads that are displayed on shady pages often open untrustworthy websites or cause downloads, installations of unwanted applications. Therefore, such ads should not be clicked. If there are any unknown, unwanted and/or suspicious extensions, plug-ins or add-ons installed on a browser,  and/or programs of this kind installed on the operating system, then they should be uninstalled as soon as possible. If your computer is already infected with PUAs, we recommend running a scan with Spyhunter for Windows to automatically eliminate them.

Text presented in "Dear user, congratulations!" main page:

Dear user, congratulations!
We want to thank you for being a loyal Google United States user! Your IP address 45.56.174.169 has been randomly selected to receive a chance to get a FREE Samsung Galaxy S10+.

From time to time we select a handful of Google users to give them the opportunity to receive valuable gifts from our partners and sponsors. This is our way of thanking you for choosing Google as your preferred search engine.

Today is your lucky day! You are one of the 10 randomly selected users who can receive this gift.

To receive your gift, you simply have to complete our short and anonymous survey. But hurry! There are only a few gifts available today!


Questions:

How satisfied are you with Google?

Very Satisfied Satisfied Unsatisfied

Would you recommend Google?

Yes No Maybe

What do you like the most about Google?

Speed Service Privacy

Screenshot of the second page of "Dear user, congratulations!" scam:

dear user congratulations scam second page

Text in this page:

Congratulations!
Due to limited availability your gift will be reserved for the next 2:57 minutes.

If you do not claim the gift during this time it will be given to the next happy Google user.

Your gift:


Samsung Galaxy S10+

Regular price: $1,599.00

Your price: $1 (shipping costs)

Available: 2

* Prices are stated in New Zealand Dollars

Claim Now

The appearance of "Dear user, congratulations!" pop-up (GIF):

Dear user, congratulations! scam gif

Instant automatic removal of Dear user, congratulations! pop-up: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of Dear user, congratulations! pop-up. Download it by clicking the button below:
▼ DOWNLOAD Spyhunter By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

Quick menu:

Removal of potentially unwanted applications:

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

Windows XP users:

Accessing Add or Remove Programs in Windows XP

Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.

Windows 10 and Windows 8 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Mac OSX users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

PUAs uninstall via Control Panel

In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Remove rogue extensions from Internet browsers:

Video showing how to remove potentially unwanted browser add-ons:

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

Removing rogue extensions from Internet Explorer step 1

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".

Removing rogue extensions from Internet Explorer step 2

Optional method:

If you continue to have problems with removal of the dear user, congratulations! pop-up, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing rogue extensions from Google Chrome step 1

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.

Removing rogue extensions from Google Chrome step 2

Optional method:

If you continue to have problems with removal of the dear user, congratulations! pop-up, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plugins from Mozilla Firefox:

Removing rogue extensions from Mozilla Firefox step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window remove all recently-installed suspicious browser plug-ins.

Removing rogue extensions from Mozilla Firefox step 2

Optional method:

Computer users who have problems with dear user, congratulations! pop-up removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

removing adware from safari step 1 - accessing preferences

Make sure your Safari browser is active, click Safari menu, and select Preferences....

removing adware from safari step 2 - removing extensions

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge (Chromium) logoRemove malicious extensions from Microsoft Edge:

Removing adware from Microsoft Edge step 1

Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.

Removing adware from Microsoft Edge step 2

Optional method:

If you continue to have problems with removal of the dear user, congratulations! pop-up, reset your Microsoft Edge browser settings. Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the top right corner of Microsoft Edge) and select Settings.

Microsoft Edge (Chromium) reset step 1

In the opened settings menu select Reset settings.

Microsoft Edge (Chromium) reset step 2

Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.

Microsoft Edge (Chromium) reset step 3

  • If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.

Summary:

declining installation of adware while downloading free software sampleCommonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

Removal assistance:
If you are experiencing problems while trying to remove dear user, congratulations! pop-up from your computer, please ask for assistance in our malware support forum.

Post a comment:
If you have additional information on dear user, congratulations! pop-up or it's removal please share your knowledge in the comments section below.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
Dear user, congratulations! pop-up QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of Dear user, congratulations! pop-up on your mobile device.
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Platform: Windows

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