Avoid having your email stolen by the "Arabitol GLOBAL TRADING" email

Also Known As: possible malware infections
Distribution: Low
Damage level: Medium

"Arabitol GLOBAL TRADING" email scam removal guide

What is the "Arabitol GLOBAL TRADING" email?

"Arabitol GLOBAL TRADING" is a deceptive email, claiming that recipients need to confirm a new order. This is a phishing scam, designed to steal recipients' email credentials (i.e. log-ins and passwords), thereby allowing the scammers full control over the mail account. This could potentially endanger other accounts as well, which are associated with the stolen email.

Arabitol GLOBAL TRADING Email scam email spam campaign

The text presented in the "Arabitol GLOBAL TRADING" letter does not provide any concrete information. This scam is furthered by recipients' confusion or vague sense that it may lead to some kind of great gain or loss. The email requests users to quote the product with the FOB (Fee On Board) as listed in the attachment, since the senders allegedly need to make new order (1 x 40 ft container). If received by owners of businesses dealing in sales, this may seem as a great deal - by which they have received a large order and the buyer will pay FOB (i.e. all shipping costs, including product delivery to the port). However, if the letter is received by users, who do not own or work for such a business, they may assume that there is big order of goods, which they are somehow liable to pay for. Regardless of the motivation, recipients can be tricked into opening the attachment to investigate, which will lead them to the phishing site. What is more, the email lists the fake sender's details and a disclaimer, concerning the confidentiality of the order/information - which increases the perceived legitimacy of the letter. When the attachment is opened, it claims that the PDF document is supposedly secured by Adobe Inc. so that only the intended receiver could view it. Therefore, they are to click the "DOWNLOAD NOW" button to view it. This button leads to a website that continues the sham and requests users to enter their email in the appropriate field - to view the document. As mentioned in the introduction, trusting this scheme can lead to more than just the loss of a mail account. Any and all connected accounts can be compromised/stolen via hijacked email account. For example, various communication and social networking, social media accounts can fall into the hands of the scammers behind "Arabitol GLOBAL TRADING" letter. These can then be used to ask for money from the contacts/friends lists, under the assumed identity of the user. Stolen file storage accounts, depending on the content stored in them, can be used for blackmail/ransom purposes. E-commerce accounts (which often have credit card details saved) can be used by the scammers to make various online purchases. These are but a few threats posed by the "Arabitol GLOBAL TRADING" scam. Should any attempts to log-in through the phishing website have already been made, it is strongly recommended to immediately change the credentials of the email and all associated accounts. Contacting official support of any potentially compromised accounts is also advised.

Threat Summary:
Name Arabitol GLOBAL TRADING Email Scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Scam claims recipients need to quote the product as listed in the attached document.
Detection Names (Purchase Order# 4300000379.PDF)
ESET-NOD32 (PDF/Phishing.A.Gen), Cyren (PDF/Phish.BX), F-Prot (PDF/Phish.BX), SentinelOne (Static ML) (DFI - Suspicious PDF), Full List Of Detections (VirusTotal)
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Removal

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Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

Mail like "Arabitol GLOBAL TRADING" is sent during large scale spam campaigns. These letters are usually presented as "official", "priority", "important", "urgent" and so on. "Last Warning: Upgrade your email to avoid Shutting Down", "Roundcube Email Scam", "I Know A Lot More Things About You", "I infected your computer with my private trojan" are a few examples of other scams furthered via email. Phishing schemes is but one way that these emails generate revenue for the scammers behind them. They can request recipients to: make fraudulent monetary transactions (e.g. pay fake fines, shipping, registration, subscription fees and other bogus payments), reveal personal information, pay a ransom to prevent publication of nonexistent compromising material and so on. Spam campaigns are also used to proliferate trojans, ransomware and other malware.

How do spam campaigns infect computers?

Infections originate from virulent files attached to deceptive emails, alternatively the letters can contain downloads links of such. These files can be in various formats, e.g. PDF and Microsoft Office documents, archive (ZIP, RAR) and executable (.exe, .run) files, JavaScript, etc. When malicious files are executed, run or otherwise opened - it trigger the infection process (i.e. download/installation of malware). For example, Microsoft Office documents infect systems via malicious macro commands. Once opened, the docs request the macros to be enabled (i.e. to enable editing), and if they are - the infection is jumpstarted. However, Microsoft Office programs released prior to 2010 do not have "Protected View" mode, hence they do not ask users to enable macro commands and simply enable them automatically when the document is opened.

How to avoid installation of malware?

Dubious and/or irrelevant emails should not be opened, especially ones received form unknown/suspect senders. Any attachments or links present in suspicious mail - must not be opened, as doing so can result in a high-risk infection. Furthermore, it is recommended to only use Microsoft Office versions released after 2010. Other common malware proliferation methods are via illegal activation tools ("cracks"), fake updaters and untrustworthy download channels. Therefore, it is important to only use official/verified download sources, as well as activate and update products with tools/functions provided by genuine developers. To ensure device and user safety, it is crucial to have a dependable anti-virus/anti-spyware suite installed and kept up-to-date. This software is to be used for regular system scans and removal of detected threats/issues. If you've already opened malicious attachments, we recommend running a scan with Spyhunter for Windows to automatically eliminate infiltrated malware.

Text presented in the "Arabitol GLOBAL TRADING" email letter:

Good Day,

Please quote the listed Product as attached in the document, with FOB Prices, we need to make new order for 1 x 40ft container .
 
Your early reply is appreciated as we need to proceed further with this new Order.
 
Waiting for your prompt reply.


Warm Regards .
Asst.Purchase Officer
Arabitol GLOBAL TRADING FZE-DUBAI UAE
608, Atrium Centre,
Khalid Bin Al Waleed Road (Bank Street),
P O Box: 4423,
Ras Al Khaimah,
United Arab Emirates
 
Tel: +971 7 2573433
Fax: +971 7 2985222
Office Timings:  Sunday  to Thursday :  7.00 am   12.30 pm & 1.30 pm  to  4.00 pm
 
This e-mail contains legally protected intellectual property right and confidential information. If you are not the intended recipient, please immediately delete this e-mail from your system and notify the sender. Any unauthorized usage of this e-mail may be subject to available legal proceeding. This e-mail may contain personal opinion of the author or information that does not relate to the business of The Siam Cement Plc., its affiliates and associates ("SCG") for which SCG shall not be liable. It is advisable that all e-mail be scanned by reliable virus protection software. SCG bears no responsibility for any damage possibly incurred by this e-mail.
Purchase Order# 4300000379.PDF

Screenshot of the attachment in "Arabitol GLOBAL TRADING" email ("Purchase Order# 4300000379.PDF"):

Arabitol GLOBAL TRADING email scam attachment (Purchase Order# 4300000379.PDF)

Screenshot of the phishing website:

Arabitol GLOBAL TRADING email scam phishing website

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Spyhunter for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

 

manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Spyhunter for Windows.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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