DriverMax removal instructions
What is DriverMax?
DriverMax is a piece of software, designed to ensure that the drivers installed onto the system are up-to-date (e.g. detect missing and outdated drivers). It is considered to be a PUA (Potentially Unwanted Application), due to its dubious distribution methods, which lead to inadvertent installation. Apps that fall within this classification are typically distributed using the "bundling" method, deceptive/scam websites or stealthily installed by intrusive advertisements.
Products are deemed to be PUAs, when they are promoted using questionable techniques. While it is not unlikely that software endorsed via such means can be legitimate, these methods are commonly used to proliferate untrustworthy content. One marketing technique is called "bundling", by which the advertised content is pre-packed with additions. Oftentimes, these additions can be unwanted or even malicious. Due to this, both the main product and the supplements can be called into question. Potentially unwanted applications can have various abilities, which can endanger device/user safety. Some types, classified as adware, run intrusive advertisement campaigns. This type enables the placement of pop-ups, banners, coupons, etc. on any visited website. Additionally, upon being clicked, these ads redirect to sale-based, untrustworthy/rogue, deceptive/scam, compromised and malicious sites. Some intrusive adverts can be triggered (by being clicked) to execute scripts, designed to stealthily download/install software (e.g. PUAs). Another type of unwanted apps, classified as browser hijackers - operate by modifying browsers and promoting fake search engines. The latter have no genuine value to users, as they are typically unable to provide search results. Hence, they tend to redirect (or cause redirection chains leading) to Google, Bing, Yahoo or other legitimate search engines. Other PUA types can force-open a variety of dangerous websites. What is more, it is not uncommon for PUAs to have data tracking abilities. They can monitor browsing activity (URLs visited, pages viewed, search queries typed, etc.) and collect sensitive information inferred from it (IP addresses, geolocations and other details). The gathered data usually includes personally identifiable information. Some developers monetize the collected intel by sharing it with or selling it to third parties. To summarize, the potential risks of unwanted software on devices includes - system infiltrations and infections, serious privacy issues, financial losses and even identity theft. Therefore, it is recommended to remove all suspicious applications and browser extensions/plug-ins immediately upon detection.
|Threat Type||PUP (potentially unwanted program), PUA (potentially unwanted application)|
|Supposed Functionality||Scan systems for missing and outdated drivers.|
|Detection Names||AVG (FileRepMetagen [Adw]), BitDefender (Application.Deceptor.ASS), ESET-NOD32 (Win32/InnovativeSolutions.D Potentially Unw), Kaspersky (Hoax.Win32.DriverMax.a), Full List Of Detections (VirusTotal)|
|Symptoms||A program that you do not recall installing suddenly appeared on your computer. A new application is performing computer scans and displays warning messages about 'found issues'. Asks for payment to eliminate the supposedly found errors.|
|Distribution Methods||Deceptive pop-up ads, free software installers (bundling), fake Flash Player installers.|
|Damage||Monetary loss (unnecessary purchase of fake software), unwanted warning pop-ups, slow computer performance.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
Driver Tuneup, Orange Defender Antivirus, SpeedyFixer and OBERONBOOSTER are a few examples of other potentially unwanted apps. Software within this classification often appears legitimate and useful, however that is seldom the case. Since, frequently any promised features do not work (e.g. fake anti-viruses, etc). Nonoperational functions (especially, following activation/purchase) is a clear sign of an untrustworthy product, which is designed solely for the purpose of generating revenue at user expense. This purpose is achieved through intrusive advertisement campaign delivery, promotion of untrustworthy/malicious websites via rogue redirects, browser hijacking and monitoring of private data.
How did potentially unwanted applications install on my computer?
PUAs can be unintentionally downloaded/installed together with other products. "Bundling" is the term used to describe this false marketing tactic of packing regular software with unwanted or malicious applications. Rushed download/installation processes (e.g. skimmed or ignored terms, skipped steps and sections, used presets, etc.) - increase the risk of inadvertent installation of bundled content, despite presence of any opt-out options. Some PUAs have "official" promotional websites, from which they can be downloaded. Intrusive adverts proliferate these apps as well. Once they are clicked, they can execute scripts to download/install PUAs without user permission.
How to avoid installation of potentially unwanted applications?
It is strongly recommended to research products to verify their legitimacy, before download/installation and/or purchase. Only official and trustworthy download sources should be used. Unofficial and free file-hosting (freeware) sites, Peer-to-Peer sharing networks (BitTorrent, eMule, Gnutella, etc.) and other third party downloaders - are considered to be untrustworthy, as they can offer deceptive and/or bundled content. Download and installation processes should be treated with caution. Therefore, it is important to read terms, study all available options, use the "Custom/Advanced" settings and decline downloading/installing supplementary apps, tools, functions and other additions. Intrusive advertisements tend to appear legitimate and harmless, however they redirect to unreliable and questionable webpages (e.g. gambling, pornography, adult-dating and so on). In case of encounters with such ads/redirects, users should inspect the system and immediately remove all suspect applications and/or browser extensions/plug-ins from it. If your computer is already infected with PUAs, we recommend running a scan with Malwarebytes for Windows to automatically eliminate them.
Appearance of DriverMax application (GIF):
Installation setup of DriverMax application:
Website promoting DriverMax application:
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is DriverMax?
- STEP 1. Uninstall deceptive applications using Control Panel.
- STEP 2. Remove malicious plug-ins from Internet Explorer.
- STEP 3. Remove rogue extensions from Google Chrome.
- STEP 4. Remove potentially unwanted plug-ins from Mozilla Firefox.
- STEP 5. Remove rogue extensions from Safari.
- STEP 6. Remove rogue plug-ins from Microsoft Edge.
Removal of potentially unwanted applications:
Windows 7 users:
Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.
Windows XP users:
Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.
Windows 10 and Windows 8 users:
Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.
Mac OSX users:
Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.
In the uninstall programs window, look for "DriverMax" and other suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".
After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.
Remove rogue extensions from Internet browsers:
At time of research, DriverMax did not install any unwanted browser extensions, however, some unwanted applications can be installed together with adware and browser hijackers. If you experience unwanted ads or redirects when browsing the internet, continue with the removal guide below.
Video showing how to remove potentially unwanted browser add-ons:
Remove malicious add-ons from Internet Explorer:
Click the "gear" icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".
If you continue to have problems with removal of the drivermax pua, reset your Internet Explorer settings to default.
Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.
Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.
Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.
In the opened window, select the Advanced tab.
Click the Reset button.
Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.
Remove malicious extensions from Google Chrome:
Click the Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.
If you continue to have problems with removal of the drivermax pua, reset your Google Chrome browser settings. Click the Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.
After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.
In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.
Remove malicious plugins from Mozilla Firefox:
Click the Firefox menu (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window remove all recently-installed suspicious browser plug-ins.
Computer users who have problems with drivermax pua removal can reset their Mozilla Firefox settings.
Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, in the opened menu, click Help.
Select Troubleshooting Information.
In the opened window, click the Refresh Firefox button.
In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.
Remove malicious extensions from Safari:
Make sure your Safari browser is active, click Safari menu, and select Preferences....
In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.
Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...
In the opened window select all history and click the Clear History button.
Remove malicious extensions from Microsoft Edge:
Click the Edge menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.
If you continue to have problems with removal of the drivermax pua, reset your Microsoft Edge browser settings. Click the Edge menu icon (at the top right corner of Microsoft Edge) and select Settings.
In the opened settings menu select Reset settings.
Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.
- If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.
Commonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.
If you are experiencing problems while trying to remove drivermax pua from your computer, please ask for assistance in our malware support forum.
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