How to uninstall DriverMax from the operating system?

Also Known As: DriverMax PUA
Distribution: Low
Damage level: Medium

DriverMax removal instructions

What is DriverMax?

DriverMax is a piece of software, designed to ensure that the drivers installed onto the system are up-to-date (e.g. detect missing and outdated drivers). It is considered to be a PUA (Potentially Unwanted Application), due to its dubious distribution methods, which lead to inadvertent installation. Apps that fall within this classification are typically distributed using the "bundling" method, deceptive/scam websites or stealthily installed by intrusive advertisements.

DriverMax potentially unwanted application

Products are deemed to be PUAs, when they are promoted using questionable techniques. While it is not unlikely that software endorsed via such means can be legitimate, these methods are commonly used to proliferate untrustworthy content. One marketing technique is called "bundling", by which the advertised content is pre-packed with additions. Oftentimes, these additions can be unwanted or even malicious. Due to this, both the main product and the supplements can be called into question. Potentially unwanted applications can have various abilities, which can endanger device/user safety. Some types, classified as adware, run intrusive advertisement campaigns. This type enables the placement of pop-ups, banners, coupons, etc. on any visited website. Additionally, upon being clicked, these ads redirect to sale-based, untrustworthy/rogue, deceptive/scam, compromised and malicious sites. Some intrusive adverts can be triggered (by being clicked) to execute scripts, designed to stealthily download/install software (e.g. PUAs). Another type of unwanted apps, classified as browser hijackers - operate by modifying browsers and promoting fake search engines. The latter have no genuine value to users, as they are typically unable to provide search results. Hence, they tend to redirect (or cause redirection chains leading) to Google, Bing, Yahoo or other legitimate search engines. Other PUA types can force-open a variety of dangerous websites. What is more, it is not uncommon for PUAs to have data tracking abilities. They can monitor browsing activity (URLs visited, pages viewed, search queries typed, etc.) and collect sensitive information inferred from it (IP addresses, geolocations and other details). The gathered data usually includes personally identifiable information. Some developers monetize the collected intel by sharing it with or selling it to third parties. To summarize, the potential risks of unwanted software on devices includes - system infiltrations and infections, serious privacy issues, financial losses and even identity theft. Therefore, it is recommended to remove all suspicious applications and browser extensions/plug-ins immediately upon detection.

Threat Summary:
Name DriverMax PUA
Threat Type PUP (potentially unwanted program), PUA (potentially unwanted application)
Supposed Functionality Scan systems for missing and outdated drivers.
Detection Names AVG (FileRepMetagen [Adw]), BitDefender (Application.Deceptor.ASS), ESET-NOD32 (Win32/InnovativeSolutions.D Potentially Unw), Kaspersky (Hoax.Win32.DriverMax.a), Full List Of Detections (VirusTotal)
Symptoms A program that you do not recall installing suddenly appeared on your computer. A new application is performing computer scans and displays warning messages about 'found issues'. Asks for payment to eliminate the supposedly found errors.
Distribution Methods Deceptive pop-up ads, free software installers (bundling), fake Flash Player installers.
Damage Monetary loss (unnecessary purchase of fake software), unwanted warning pop-ups, slow computer performance.
Malware Removal (Windows)

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Driver TuneupOrange Defender AntivirusSpeedyFixer and OBERONBOOSTER are a few examples of other potentially unwanted apps. Software within this classification often appears legitimate and useful, however that is seldom the case. Since, frequently any promised features do not work (e.g. fake anti-viruses, etc). Nonoperational functions (especially, following activation/purchase) is a clear sign of an untrustworthy product, which is designed solely for the purpose of generating revenue at user expense. This purpose is achieved through intrusive advertisement campaign delivery, promotion of untrustworthy/malicious websites via rogue redirects, browser hijacking and monitoring of private data.

How did potentially unwanted applications install on my computer?

PUAs can be unintentionally downloaded/installed together with other products. "Bundling" is the term used to describe this false marketing tactic of packing regular software with unwanted or malicious applications. Rushed download/installation processes (e.g. skimmed or ignored terms, skipped steps and sections, used presets, etc.) - increase the risk of inadvertent installation of bundled content, despite presence of any opt-out options. Some PUAs have "official" promotional websites, from which they can be downloaded. Intrusive adverts proliferate these apps as well. Once they are clicked, they can execute scripts to download/install PUAs without user permission.

How to avoid installation of potentially unwanted applications?

It is strongly recommended to research products to verify their legitimacy, before download/installation and/or purchase. Only official and trustworthy download sources should be used. Unofficial and free file-hosting (freeware) sites, Peer-to-Peer sharing networks (BitTorrent, eMule, Gnutella, etc.) and other third party downloaders - are considered to be untrustworthy, as they can offer deceptive and/or bundled content. Download and installation processes should be treated with caution. Therefore, it is important to read terms, study all available options, use the "Custom/Advanced" settings and decline downloading/installing supplementary apps, tools, functions and other additions. Intrusive advertisements tend to appear legitimate and harmless, however they redirect to unreliable and questionable webpages (e.g. gambling, pornography, adult-dating and so on). In case of encounters with such ads/redirects, users should inspect the system and immediately remove all suspect applications and/or browser extensions/plug-ins from it. If your computer is already infected with PUAs, we recommend running a scan with Malwarebytes for Windows to automatically eliminate them.

Appearance of DriverMax application (GIF):

Appearance of DriverMax PUA (GIF)

Installation setup of DriverMax application:

DriverMax PUA installation setup

Website promoting DriverMax application:

Website used to promote DriverMax PUA

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Quick menu:

Removal of potentially unwanted applications:

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

Windows XP users:

Accessing Add or Remove Programs in Windows XP

Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.

Windows 10 and Windows 8 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Mac OSX users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

DriverMax adware uninstall via Control Panel

In the uninstall programs window, look for "DriverMax" and other suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Remove rogue extensions from Internet browsers:

At time of research, DriverMax did not install any unwanted browser extensions, however, some unwanted applications can be installed together with adware and browser hijackers. If you experience unwanted ads or redirects when browsing the internet, continue with the removal guide below.

Video showing how to remove potentially unwanted browser add-ons:

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

Removing rogue extensions from Internet Explorer step 1

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".

Removing rogue extensions from Internet Explorer step 2

Optional method:

If you continue to have problems with removal of the drivermax pua, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing rogue extensions from Google Chrome step 1

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.

Removing rogue extensions from Google Chrome step 2

Optional method:

If you continue to have problems with removal of the drivermax pua, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plugins from Mozilla Firefox:

Removing rogue extensions from Mozilla Firefox step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window remove all recently-installed suspicious browser plug-ins.

Removing rogue extensions from Mozilla Firefox step 2

Optional method:

Computer users who have problems with drivermax pua removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

removing adware from safari step 1 - accessing preferences

Make sure your Safari browser is active, click Safari menu, and select Preferences....

removing adware from safari step 2 - removing extensions

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge (Chromium) logoRemove malicious extensions from Microsoft Edge:

Removing adware from Microsoft Edge step 1

Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.

Removing adware from Microsoft Edge step 2

Optional method:

If you continue to have problems with removal of the drivermax pua, reset your Microsoft Edge browser settings. Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the top right corner of Microsoft Edge) and select Settings.

Microsoft Edge (Chromium) reset step 1

In the opened settings menu select Reset settings.

Microsoft Edge (Chromium) reset step 2

Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.

Microsoft Edge (Chromium) reset step 3

  • If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.

Summary:

declining installation of adware while downloading free software sampleCommonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

Removal assistance:
If you are experiencing problems while trying to remove drivermax pua from your computer, please ask for assistance in our malware support forum.

Post a comment:
If you have additional information on drivermax pua or it's removal please share your knowledge in the comments section below.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Software uninstall instructions
Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
DriverMax PUA QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of DriverMax PUA on your mobile device.
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