Uninstall WisePCDoctor from a computer

Also Known As: Wise PC Doctor potentially unwanted application
Distribution: Low
Damage level: Medium

WisePCDoctor removal instructions

What is WisePCDoctor?

WisePCDoctor is advertised as program which allows users to scan, repair and speed up their computers. However, due to WisePCDoctor's distribution method it is categorized as a potentially unwanted application (PUA). As a rule, users do not download and install PUAs knowingly (intentionally). Therefore, apps of this type should not be trusted.

WisePCDoctor unwanted application

WisePCDoctor supposed to operate as a tool which can clean junk files, clean and fix registry, manage startup items, create backups, etc. Simply said, it supposed to optimize computers to improve their performance. However, WisePCDoctor is not free - it requires to be registered (purchased). It is worthwhile to mention that optimization-related PUAs tend to display fake results (errors, and other problems) to trick users into paying for a full (registered) version. However, they do not optimize computers or provide any other value even if purchased. It is unknown whether WisePCDoctor generates fake results, however, quite many PUAs do. Therefore, apps of this type should not be trusted. Quite often they are distributed together with other PUAs, for example, browser hijackers, adware-type apps. Browser hijackers are designed to change certain browser's settings to address of some fake search engine. In other words, they promote fake search engines. Adware-type apps serve various advertisements (coupons, banners, surveys, pop-ups, etc.). When clicked, those ads tend to open untrustworthy pages. Sometimes they can cause download, installation of some unwanted app by executing certain scripts. Also, both browser hijackers and adware-type apps may be designed to operate as information gathering tools. Usually, they collect information related to user's web browsing activities. Although, there are many apps of this kind that target sensitive, personal data too. There is always a possibility that developers or the installed PUA could sell collected data to third parties (potentially cyber criminals) who would misuse it to generate revenue. To sum up, programs like WisePCDoctor should not be downloaded and installed. If there are any PUAs installed on a browser and/or computer, then they should be uninstalled right away.

Threat Summary:
Name Wise PC Doctor potentially unwanted application
Threat Type PUP (potentially unwanted program), PUA (potentially unwanted application)
Supposed Functionality WisePCDoctor/Wise PC Doctor supposed to improve computer performance
Detection Names Avast (FileRepMalware [PUP]), BitDefender (Application.Deceptor.AOT), ESET-NOD32 (A Variant Of Win32/Adware.RegTweaker.A), Kaspersky (Hoax.Win32.UnwiseDoc.b), Full List Of Detections (VirusTotal)
Symptoms A program that you do not recall installing suddenly appeared on your computer. A new application is performing computer scans and displays warning messages about 'found issues'. Asks for payment to eliminate the supposedly found errors.
Distribution Methods Deceptive pop-up ads, free software installers (bundling), fake Flash Player installers.
Damage Monetary loss (unnecessary purchase of fake software), unwanted warning pop-ups, slow computer performance.
Malware Removal (Windows)

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DriverMax, ScanMyReg and SpeedyFixer are a couple of examples of other apps that are categorized as PUAs. Usually, such apps supposed to remove unwanted apps, clean junk files, fix registry and/or optimize systems in other ways. However, it is common that they are useless - they display fake results and do not fix any issues. Besides, many PUAs are not free. However, due to the aforementioned reasons it is not recommended to pay for their activation.

How did potentially unwanted applications install on my computer?

In most cases unwanted downloads, installations happen when users click deceptive ads that are designed to run certain scripts or download and/or install other, mainly free software. In he second case PUAs get downloaded and/or installed because they are included as additional offers in setups of those programs. Typically, information about additional downloads, installations is mentioned in "Custom", "Advanced" and other similar settings of setups. PUAs are allowed to be downloaded and/or installed alongside with desired software when users leave those settings unchanged. This distribution method of PUAs is called "bundling".

How to avoid installation of potentially unwanted applications?

It is not safe or recommended to download software, files from various untrustworthy, unofficial websites, through torrent clients, eMule (and/or other Peer-to-Peer networks), third party downloaders, etc. Third party installers should not be used as tools to install software as well. Software and files should be downloaded only through direct links and from official websites. Furthermore, it is not recommended to complete downloads and installations without checking "Custom", "Advanced" and other similar settings for offers to download and/or install unwanted apps. If a setup contains offers to download and/or install additional, unwanted apps, then they should be declined.  Intrusive ads often redirect users to untrustworthy/potentially malicious websites, sometimes they can cause unwanted downloads, installations. It is common that such ads appear on shady websites (e.g., on pages related to gambling, aduld dating, pornography). Although, in some cases such ads may be displayed on legitimate websites too. Either way, it is not safe to click such ads. If there are any unwanted, suspicious extensions, add-ons, plug-ins already installed on a browser, then they should be removed from it as soon as possible. The same should be done with programs of this kind that are installed on the operating system. If your computer is already infected with PUAs, we recommend running a scan with Malwarebytes for Windows to automatically eliminate them.

Appearance of WisePCDoctor application (GIF):

Appearance of WisePCDoctor PUA (GIF)

Installation setup of WisePCDoctor application:

WisePCDoctor PUA installation setup

Website promoting WisePCDoctor application:

Website used to promote WisePCDoctor PUA

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Quick menu:

Removal of potentially unwanted applications:

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

Windows XP users:

Accessing Add or Remove Programs in Windows XP

Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.

Windows 10 and Windows 8 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Mac OSX users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

WisePCDoctor adware uninstall via Control Panel

In the uninstall programs window, look for "Wise PC Doctor" and other suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Remove rogue extensions from Internet browsers:

At time of research, WisePCDoctor did not install any unwanted browser extensions, however, some unwanted applications can be installed together with adware and browser hijackers. If you experience unwanted ads or redirects when browsing the internet, continue with the removal guide below.

Video showing how to remove potentially unwanted browser add-ons:

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

Removing rogue extensions from Internet Explorer step 1

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".

Removing rogue extensions from Internet Explorer step 2

Optional method:

If you continue to have problems with removal of the wise pc doctor potentially unwanted application, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing rogue extensions from Google Chrome step 1

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.

Removing rogue extensions from Google Chrome step 2

Optional method:

If you continue to have problems with removal of the wise pc doctor potentially unwanted application, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plugins from Mozilla Firefox:

Removing rogue extensions from Mozilla Firefox step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window remove all recently-installed suspicious browser plug-ins.

Removing rogue extensions from Mozilla Firefox step 2

Optional method:

Computer users who have problems with wise pc doctor potentially unwanted application removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

removing adware from safari step 1 - accessing preferences

Make sure your Safari browser is active, click Safari menu, and select Preferences....

removing adware from safari step 2 - removing extensions

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge (Chromium) logoRemove malicious extensions from Microsoft Edge:

Removing adware from Microsoft Edge step 1

Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.

Removing adware from Microsoft Edge step 2

Optional method:

If you continue to have problems with removal of the wise pc doctor potentially unwanted application, reset your Microsoft Edge browser settings. Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the top right corner of Microsoft Edge) and select Settings.

Microsoft Edge (Chromium) reset step 1

In the opened settings menu select Reset settings.

Microsoft Edge (Chromium) reset step 2

Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.

Microsoft Edge (Chromium) reset step 3

  • If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.

Summary:

declining installation of adware while downloading free software sampleCommonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

Removal assistance:
If you are experiencing problems while trying to remove wise pc doctor potentially unwanted application from your computer, please ask for assistance in our malware support forum.

Post a comment:
If you have additional information on wise pc doctor potentially unwanted application or it's removal please share your knowledge in the comments section below.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Software uninstall instructions
Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
Wise PC Doctor potentially unwanted application QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of Wise PC Doctor potentially unwanted application on your mobile device.
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