Do not trust the "Important: You have 19 Pending incoming email(s)" scam

Also Known As: possible malware infections
Distribution: Low
Damage level: Medium

"Important: You have 19 Pending incoming email(s)" email scam removal guide

What is the "Important: You have 19 Pending incoming email(s)" deceptive letter?

"Important: You have 19 Pending incoming email(s)" is the title of a scam email. This message warns recipients that certain emails will be deleted due to a server error, unless they update their email servers. In fact, the link in the message redirects to a phishing website hosted by the Googleapis API service. The site is presented as a log-in page through which users can supposedly access their email accounts, however, any information entered into this web page is exposed to the scammers.

Important: You have 19 Pending incoming email(s) spam campaign

The "Important: You have 19 Pending incoming email(s)" scam messages inform recipients that incoming emails have been placed on hold, due to an email server error. Unless action is taken, the pending messages will apparently be deleted in four days. The recipients are urged to update their email servers and eliminate the error in order to receive their mail (i.e. have it sent into their inboxes). The deceptive message contains a table listing some of the alleged emails: "Remittance Payment Advice for FOY", "Re: Re: Contract", "Re: SALES ORDER CONFIRMATION" and "DHL Express Shipment 773017357361 Notification". Additionally, according to the scam email, if this message was found in the "Spam" folder, recipients should move it into their Inbox. When "update email server" is clicked, users are redirected to a phishing website. If they attempt to log into their email accounts through this page, their passwords are disclosed to the scammers. Emails are of particular interest to such individuals, as these accounts are typically connected to others. Therefore, via hijacked emails, scammers might gain access to social networking, social media, data storage, e-commerce, online money transfer, banking accounts, and so on. To summarize, by trusting the "Important: You have 19 Pending incoming email(s)" scam messages, users risk losing their email accounts, experiencing financial loss, serious privacy issues and even identity theft. If attempts to log-in through this phishing site have already been made, your are advised to immediately change the log-in credentials of the email account and all accounts associated with it. Furthermore, you are advised to contact the official support teams of all potentially affected accounts.

Threat Summary:
Name Important: You have 19 Pending incoming email(s) Email Scam.
Threat Type Phishing, Scam, Social Engineering, Fraud.
Fake Claim Users have incoming emails that will be deleted, unless the email server is updated.
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
▼ Download Malwarebytes
To use full-featured product, you have to purchase a license for Malwarebytes. 14 days free trial available.

Deceptive/Scam emails are distributed by the thousand in large operations termed "spam campaigns". "Transaction received into blockchain wallet", "Dropbox Email Scam", and "Your Google Ads account has been suspended" are some examples of phishing spam campaigns. The mail distributed through these mass scale operations is usually disguised as "official", "important", "urgent", priority" and similar. Spam campaigns are also used to proliferate Trojans, ransomware, cryptominers and other malware. Regardless of what these emails claim, offer, request or demand, the goal is the same: to generate revenue for the scammers/cyber criminals behind them.

How do spam campaigns infect computers?

Systems are infected via malicious files distributed through spam campaigns. The scam emails contain download links of infectious files, or the files are attached to the messages. Infectious files can be in various formats such as archives (ZIP, RAR, etc.), executables (.exe, .run, etc.), PDF and Microsoft Office documents, JavaScript, etc. When these files are executed, run or otherwise opened, the infection process is triggered (i.e. malware download/installation is initiated). For example, Microsoft Office documents infect systems by executing malicious macro commands. In MS Office versions released before 2010, this process begins automatically when a document is opened, however, the newer versions prompt users to enable macros (i.e. to enable editing/content) - therefore, download/installation of malicious programs starts only after macro commands are manually enabled.

How to avoid installation of malware

Do not open suspicious or irrelevant emails, especially those with any links or attachments found in them, as doing so can lead to high-risk infection. Additionally, you are advised to use Microsoft Office versions released after 2010, as they have "Protected View" mode, which prevents macro commands from being executed immediately when a document is opened. Malware is also proliferated through untrusted download channels (e.g. unofficial and free file-hosting websites, Peer-to-Peer sharing networks and other third party downloaders), illegal activation ("cracking") tools and bogus updates. Therefore, it is important to download from official/verified sources, and activate and update programs with tools/functions provided by legitimate developers. To ensure device and user safety, it is crucial to have reputable anti-virus/anti-spyware installed. This software must be kept up to date, used to run regular system scans and to remove detected/potential threats. If you have already opened malicious attachments, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.

Text presented in the "Important: You have 19 Pending incoming email(s)" scam message:

Subject: Important: You have 19 Pending incoming email(s) in your spam  inbox


Dear -,


Your incoming messages have been placed on hold due to your email server error.


This pending messages will be deleted automatically after 4 days 


kindly update your server error to enable your pending messages come up.


Few of your pending messages are listed below along with the actions that can be taken.


update email server


Recipient:    Subject:    date:
Quarantined email
Release     (-) Remittance Payment Advice for FOY 08/06/2020
Release     (-) Re: Re: Contract 08/06/2020
Release     (-) Re: SALES ORDER CONFIRMATION 08/06/2020
Release     (-) DHL Express Shipment 773017357361 Notification    08/06/2020
Deliver all messages

Note : This message was sent by the system for notification only.   Please do not reply


If this message lands in your spam folder, please move it to your inbox folder for proper interrogation:


- support Team
Ⓒ 2020 Cyber Security Alert . All Rights Reserved.

Screenshot of the phishing website hosted via googleapis.com:

Phishing website promoted by Important: You have 19 Pending incoming email(s) scam

Another example of a spam email claiming that there are quarantined emails:

Quarantined emails phishing mail

Text presented within:

Subject: - System Administrator 2021

Delivery has failed to these recipients or groups:

You have 10 pending messages for delivery to your mail box.

Click here to release these messages to your inbox

failure delivery messages

Recipient: Subject: Date:
Release - FW: RE: RH-22C-20 1/31/201 2:54:51 a.m.
Release - RE: Proforma Inv 2020 - GCT // Altan Pharma / 172-40884045 1/31/201 2:54:51 a.m.
Release - BC-Bahrain MOH Tenders 2020 & 19/2020 1/31/201 2:54:51 a.m.
Release - FW: SOA- July 2020 1/31/201 2:54:51 a.m.

Note: This message was sent by the system notification only.
If this message lands in your spam folder, please move it your inbox folder for proper integration.

Screenshot of the promoted phishing website:

Phishing website promoted via

Yet another example of undelivered/pending emails-themed spam:

Detected about (16) inbox messages Undelivered/Pending to your Mailbox

Text presented within:

Subject: You have 16 Undelivered/Pending Mails - Your Action Is Required

Detected about (16) inbox messages Undelivered/Pending to your Mailbox    
This message was created automatically by mail delivery software.
Undelivered/Pending messages are awaiting your approval to be delivered.

Account Name:       -
Service level:           Infrastructure
Affected Services:   Mail Delivery
Below are list of approved actions to be taken as to restore messages back to your mailbox:

View/Authorize Delivery for pending mails
Report Error To IT Help Desk

Message Encrypted by agawanygruop.com  © All Rights Reserved.  | If you do not wish to recieve this message Uns

Yet another example of pending emails-themed spam promoting a phishing website:

You have some incoming messages that are placed on hold spam email promoting a phishing website

Text presented within:

Subject: - Incoming mails has been blocked!


******** Notification!

Urgent Notice!!! ********

You have some incoming messages that are placed on hold, due to mailbox upgrade.

Kindly RE-ACTIVATE your account below to access incoming messages.  

Message delivered to ******** at 3/19/2021 8:43:08 a.m.


Best Regards  


© 2021  ******** Administrator. All Rights Reserved.

Screenshot of the promoted phishing site:

Phishing website promoted using You have some incoming messages that are placed on hold spam email promoting a phishing website spam

Another example of pending emails-themed spam message promoting a phishing website:

You have 5 pending messages on hold email scam (2021-04-01)

Text presented within:

Subject: - Download Your Pending Mails


Message is from a  ******** trusted source.

Reconfirm your  ******** Details     

We noticed you are not receiving all your mails and you have 5 pending messages on hold.

If you would like to continue receiving your Mail on this  ********


Reconfirm ********
Review Messages

To stop separating items that are identified as clutter, go to Options.
This system notification isn't an email message and you can't reply to it.
You received this mandatory service announcement to notify you about the important changes.

Screenshot of the promoted phishing website:

Phishing website promoted via you have 5 pending messages on hold email scam (2021-04-01)

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
▼ DOWNLOAD Malwarebytes By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Malwarebytes. 14 days free trial available.

Quick menu:

How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":


manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.

Click to post a comment

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

Our malware removal guides are free. However, if you want to support us you can send us a donation.

Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
possible malware infections QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of possible malware infections on your mobile device.
We Recommend:

Get rid of Windows malware infections today:

Download Malwarebytes

Platform: Windows

Editors' Rating for Malwarebytes:
Editors ratingOutstanding!

[Back to Top]

To use full-featured product, you have to purchase a license for Malwarebytes. 14 days free trial available.