Hp.myway.com redirect removal instructions
What is hp.myway.com?
There are many various browser hijackers designed by Mindspark, MyDocsHere is one of those apps. It is designed to hijack browsers by modifying some of their settings, it changes them to hp.myway.com which is an address of a fake search engine. It is possible that this app is capable of collecting various data as well. Typically, users do not download and install apps like MyDocsHere, therefore, they are categorized as potentially unwanted applications (PUAs).
Typically, a PUA which is classified as a browser hijacker promotes a fake search engine by assigning its address as an address of a homepage, new tab and default search engine. MyDocsHere sets those settings to hp.myway.com so that users would visit it when they open a browser, new tab and/or enter search queries into URL bar. As a rule, fake search engines either do not generate any unique results (display results generated by some other search engine) or include links to shady pages in their results. Either way, such search engines should not be trusted/used. It is worthwhile to mention that most browser hijackers are designed not to allow users to remove address of a fake search engine from browser's settings. Therefore, users can do that only when a certain browser hijacker is not longer installed. In this case hp.myway.com can be stopped from being opened on the aforementioned occasions after uninstallation of MyDocsHere. Furthermore, apps of this type tend to be designed to gather various browsing-related information. For example, addresses of visited websites, entered search queries, geolocations, IP addresses. However, they can be designed to record personal, sensitive information as well. What is worse, they developers may sell gathered information to third parties (potentially cyber criminals) or misuse it in other ways. Therefore, browser hijackers like MyDocsHere should never be downloaded and installed. They can cause problems related to privacy, browsing safety, some users may even become victims of identity theft.
|Name||MyDocsHere browser hijacker|
|Threat Type||Browser Hijacker, Redirect, Search Hijacker, Toolbar, Unwanted New Tab|
|Detection Names||Avast (Win32:UnwantedSig [PUP]), AVG (Win32:UnwantedSig [PUP]), ESET-NOD32 (Win32/Toolbar.MyWebSearch.BA Potentially Unwanted), Kaspersky (Not-a-virus:HEUR:WebToolbar.Win32.Agent.gen), Full List Of Detections (VirusTotal)|
|Supposed Functionality||This app supposed include a set of productivity applications|
|Affected Browser Settings||Homepage, new tab URL, default search engine|
|Serving IP Address (hp.myway.com)||126.96.36.199|
|Symptoms||Manipulated Internet browser settings (homepage, default Internet search engine, new tab settings). Users are forced to visit the hijacker's website and search the Internet using their search engines.|
|Distribution methods||Deceptive pop-up ads, free software installers (bundling), fake Flash Player installers.|
|Damage||Internet browser tracking (potential privacy issues), display of unwanted ads, redirects to dubious websites.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
More examples of PUAs designed by Mindspark are MyTelevisionHQ, SimplePackageFinder and MapMyWayFree. Most browser hijackers are advertised as apps that supposed to include some features, improve browsing experience and/or be useful in other ways. However, it most of them are designed only to generate revenue for their developers and can be the reason behind various problems.
How did MyDocsHere install on my computer?
In some cases browser hijackers and other PUAs can be downloaded from their websites. Although, more often than not users download and/or install them unintentionally. It often happens when such apps are included in download and/or installation setups of other programs as additional offers and users do not decline them. In most cases such offers can be declined in "Advanced", "Custom" or other options/settings of setups. This software distribution method is known as "bundling". In some cases unwanted downloads and/or installations can be caused through deceptive advertisements. However, it only by clicking ads that are designed to run certain scripts.
How to avoid installation of potentially unwanted applications?
It is advised not to use Peer-to-Peer networks (eMule, torrent clients and so on), unofficial pages, various third party downloaders, installers, etc., neither to download or install software, files. Quite often they are used to distribute unwanted or even malicious software. Programs, files should be downloaded only from official websites and via direct links. If a download or installation setup has settings like "Advanced", "Manual, "Custom", then they should be checked for offers to download and/or install unwanted software before completing download and/or installation process. Intrusive ads that appear on unreliable pages often are designed to open pages that are not trustworthy or execute scripts that cause downloads and/or installations of unwanted software. For this reason such ads should not be clicked. If there are some unwanted, suspicious or unknown extensions, add-ons or plug-ins installed on a browser, then it is recommended to uninstall them as soon as possible. The same applies to software of this kind that is installed on the operating system. If your computer is already infected with MyDocsHere, we recommend running a scan with Malwarebytes for Windows to automatically eliminate this browser hijacker.
Installation setup of MyDocsHere browser hijacker:
Notification saying that MyDocsHere can read and change certain data:
Website promoting MyDocsHere browser hijacker (Google Chrome):
Website promoting MyDocsHere browser hijacker (Internet Explorer)
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is hp.myway.com?
- STEP 1. Uninstall MyDocsHere application using Control Panel.
- STEP 2. Remove hp.myway.com redirect from Internet Explorer.
- STEP 3. Remove MyDocsHere browser hijacker from Google Chrome.
- STEP 4. Remove hp.myway.com homepage and default search engine from Mozilla Firefox.
- STEP 5. Remove hp.myway.com redirect from Safari.
- STEP 6. Remove rogue plug-ins from Microsoft Edge.
MyDocsHere browser hijacker removal:
Windows 7 users:
Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.
Windows XP users:
Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.
Windows 10 and Windows 8 users:
Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.
Mac OSX users:
Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.
In the uninstall programs window: look for any recently installed suspicious applications (for example, "MyDocsHere Internet Explorer..."), select these entries and click "Uninstall" or "Remove".
After uninstalling the potentially unwanted applications (which cause browser redirects to the hp.myway.com website), scan your computer for any remaining unwanted components. To scan your computer, use recommended malware removal software.
MyDocsHere browser hijacker removal from Internet browsers:
Video showing how to remove browser redirects:
Remove malicious add-ons from Internet Explorer:
Click the "gear" icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently installed suspicious extensions, select these entries and click "Remove".
Change your homepage:
Click the "gear" icon (at the top right corner of Internet Explorer), select "Internet Options", in the opened window remove hxxp://hp.myway.com and enter your preferred domain, which will open each time you launch Internet Explorer. You can also enter about: blank to open a blank page when you start Internet Explorer.
Change your default search engine:
Click the "gear" icon (at the top right corner of Internet Explorer), select "Manage Add-ons". In the opened window, select "Search Providers", set "Google", "Bing", or any other preferred search engine as your default and then remove "hp.myway".
If you continue to have problems with removal of the mydocshere browser hijacker, reset your Internet Explorer settings to default.
Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.
Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.
Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.
In the opened window, select the Advanced tab.
Click the Reset button.
Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.
Remove malicious extensions from Google Chrome:
Click the Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate "MyDocsHere" and other recently-installed suspicious browser add-ons, and remove them.
Change your homepage:
Click the Chrome menu icon (at the top right corner of Google Chrome), select "Settings". In the "On startup" section, disable MyDocsHere, look for a browser hijacker URL (hp.myway.com) below the “Open a specific or set of pages” option. If present click on the three vertical dots icon and select “Remove”.
Change your default search engine:
To change your default search engine in Google Chrome: Click the Chrome menu icon (at the top right corner of Google Chrome), select "Settings", in the "Search engine" section, click "Manage search engines...", in the opened list look for "Ask Web Search" when located click the three vertical dots near this URL and select "Remove from list".
If you continue to have problems with removal of the mydocshere browser hijacker, reset your Google Chrome browser settings. Click the Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.
After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.
In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.
Remove malicious plugins from Mozilla Firefox:
Click the Firefox menu (at the top right corner of the main window), select "Add-ons". Click on "Extensions" and remove "MyDocsHere", as well as all other recently installed browser plug-ins.
Change your homepage:
To reset your homepage, click the Firefox menu (at the top right corner of the main window), then select "Options", in the opened window disable MyDocsHere, remove hxxp://hp.myway.com and enter your preferred domain, which will open each time you start Mozilla Firefox.
Change your default search engine:
In the URL address bar, type about:config and press Enter.
Click "I'll be careful, I promise!".
In the search filter at the top, type: "extensionControlled"
Set both results to "false" by either double-clicking each entry or clicking the button.
Computer users who have problems with mydocshere browser hijacker removal can reset their Mozilla Firefox settings.
Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, in the opened menu, click Help.
Select Troubleshooting Information.
In the opened window, click the Refresh Firefox button.
In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.
Remove malicious extensions from Safari:
Make sure your Safari browser is active and click Safari menu, then select Preferences...
In the preferences window select the Extensions tab. Look for any recently installed suspicious extensions and uninstall them.
In the preferences window select General tab and make sure that your homepage is set to a preferred URL, if its altered by a browser hijacker - change it.
In the preferences window select Search tab and make sure that your preferred Internet search engine is selected.
Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...
In the opened window select all history and click the Clear History button.
Remove malicious extensions from Microsoft Edge:
Click the Edge menu icon (at the top right corner of Microsoft Edge), select "Extensions". Locate any recently-installed suspicious browser add-ons, and remove them.
Change your homepage and new tab settings:
Click the Edge menu icon (at the top right corner of Microsoft Edge), select "Settings". In the "On startup" section look for the name of the browser hijacker and click "Disable".
Change your default Internet search engine:
To change your default search engine in Microsoft Edge: Click the Edge menu icon (at the top right corner of Microsoft Edge), select "Privacy and services", scroll to bottom of the page and select "Address bar". In the "Search engines used in address bar" section look for the name of the unwanted Internet search engine, when located click the "Disable" button near it. Alternatively you can click on "Manage search engines", in the opened menu look for unwanted Internet search engine. Click on the puzzle icon near it and select "Disable".
If you continue to have problems with removal of the mydocshere browser hijacker, reset your Microsoft Edge browser settings. Click the Edge menu icon (at the top right corner of Microsoft Edge) and select Settings.
In the opened settings menu select Reset settings.
Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.
- If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.
A browser hijacker is a type of adware infection that modifies Internet browser settings by assigning the homepage and default Internet search engine settings to some other (unwanted) website URL. Commonly, this type of adware infiltrates operating systems through free software downloads. If your download is managed by a download client, ensure that you decline offers to install advertised toolbars or applications that seek to change your homepage and default Internet search engine settings.
If you are experiencing problems while trying to remove mydocshere browser hijacker from your Internet browsers, please ask for assistance in our malware support forum.
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