How to uninstall Eleanor malicious program?

Also Known As: Eleanor virus
Type: Mac Virus
Distribution: Low
Damage level: Severe

How to remove Eleanor malware from Mac?

What is Eleanor?

Eleanor is a piece of malware targeting Mac users, it allows cyber criminals to control infected computers remotely and perform various actions. Research shows that Eleanor is distributed via deceptive installer of the EasyDoc Converter application. Users who execute this installer allow it to install a fake converter with no functionality which downloads a malicious script for Eleanor. If there is any reason to think that Eleanor is installed on Mac, then it should be removed as soon as possible.

Eleanor scam

Research shows that Eleanor receives commands/controls infect computers through a Control and Command (C2) server. Eleanor can be used to view, edit, rename, delete, download, upload and archive files, execute various commands and scripts, connect and administer databases, access the list of running apps and processes, find entry points to targeted systems and/or networks, access webcam, and send emails with files attached to them. It means that cyber criminals can use Eleanor to access and manage files stored on victim's computer, and even download and execute their files. It is common that such features are used to access sensitive information and/or infect a computer with some other malware, for example, ransomware, Trojan. Depending on accessed information, it could be used for various malicious purposes, for instance: to steal identities, personal accounts, credit card details, make fraudulent purchases, transactions. Furthermore, cyber criminals can use Eleanor to spread malspam campaigns/send emails with malicious files attached to them. As a rule, malspam campaigns are used with a purpose to trick recipients into installing malicious software on their computers. Eleanor makes distribution of malware via malspam easier because recipients are more likely to open attachments that are received from someone they know. This malware can cause serious problems not only to users who have their computers infected with it, but to users of other computers too. Therefore, if a computer is infected with Eleanor, then it should be uninstalled immediately.

Threat Summary:
Name Eleanor virus
Threat Type RAT Malware
Detection Names Avast (Other:Malware-gen [Trj]), BitDefender (Backdoor.MAC.Eleanor.B), DrWeb (Mac.BackDoor.Eleanor.1), Kaspersky (Not-a-virus:HEUR:RiskTool.OSX.Wacaw.a), Full List (VirusTotal)
Disguise EasyDoc Converter
Symptoms Malicious programs like Eleanor are designed to stealthily infiltrate the victim's computer and remain silent, and thus no particular symptoms are clearly visible on an infected machine.
Distribution methods Deceptive software installer, infected email attachments, malicious online advertisements, social engineering, software 'cracks'.
Damage Stolen passwords and banking information, identity theft, installation of additional malware, monetary, data loss.
Malware Removal (Mac)

To eliminate possible malware infections, scan your Mac with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
▼ Download Combo Cleaner for Mac
To use full-featured product, you have to purchase a license for Combo Cleaner. Limited three days free trial available.

A couple more examples of malicious programs that are designed to control infected systems remotely are XAgentOSX and NetWeirdRC. As a rule, cyber criminals use malware of this type to steal personal, sensitive information, install additional malware and/or spread installed (or other) malware further. As a rule, users do not download and install such software knowingly, they get tricked into it by cyber criminals.

How did Eleanor install on my computer?

It is known that some point Eleanor was on available MacUpdate site (Apple software download website) in a form of the app called EasyDoc Converter. This app is disguised as a drag-and-drop file converter which supposed to convert a couple file formants into MS Office Word files. Although, this app does not convert files, it infects computers with Eleanor. Research shows that it is designed to install various adware too. MacUpdate software download website is a legitimate page, although, not all apps on it are signed by Apple, which means they may be malicious as EasyDoc Converter was. Some more examples of channels that cyber criminals can use to distribute malicious files, programs are unofficial websites, Peer-to-Peer networks (e.g., torrent clients), free file hosting, pages, third party downloaders.

How to avoid installation of malware?

It is strongly recommended to download files and programs from official websites and direct download links for that. Peer-to-Peer networks, third party downloaders, unofficial websites, third party installers, etc., should not be used neither to download or install any software. Furthermore, if an email is received from suspicious, unknown address, it contains web link or attachment, then its contents should not be opened. Especially if a received email is irrelevant. Links, attachments in emails should be opened only when there is no reason to think that it may install malware or cause any other damage. Installed software must be updated and activated through tools and/or implemented functions that are provided by its official developers. Third party tools can be malicious, besides, it is illegal to activate licensed software with unofficial ('cracking') tools. One more important thing is to regularly scan the operating system for threats with a reputable antivirus or anti-spyware software. If your computer is already infected with malware, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate them.

EasyDoc Converter used to distribute (install) Eleanor malware:

eleanor malware diguised as easydoc converter

Instant automatic Mac malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of Mac malware. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for Mac By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Combo Cleaner. Limited three days free trial available.

Quick menu:

Video showing how to remove adware and browser hijackers from a Mac computer:

Potentially unwanted applications removal:

Remove potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX", "NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove eleanor virus related files and folders:

Finder go to folder command

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

step1Check for adware-generated files in the /Library/LaunchAgents folder:

removing adware from launch agents folder step 1

In the Go to Folder... bar, type: /Library/LaunchAgents

removing adware from launch agents folder step 2
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step2Check for adware generated files in the /Library/Application Support folder:

removing adware from application support folder step 1

In the Go to Folder... bar, type: /Library/Application Support

removing adware from application support folder step 2
In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

step3Check for adware-generated files in the ~/Library/LaunchAgents folder:

removing adware from ~launch agents folder step 1


In the Go to Folder bar, type: ~/Library/LaunchAgents

removing adware from ~launch agents folder step 2

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step4Check for adware-generated files in the /Library/LaunchDaemons folder:

removing adware from launch daemons folder step 1
In the Go to Folder... bar, type: /Library/LaunchDaemons

removing adware from launch daemons folder step 2
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

step 5 Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click "Start Combo Scan" button.

scan-with-combo-cleaner-1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

scan-with-combo-cleaner-2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

Eleanor virus removal from Internet browsers:

safari browser iconRemove malicious extensions from Safari:

Remove eleanor virus related Safari extensions:

safari browser preferences

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

safari extensions window

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

firefox browser iconRemove malicious plug-ins from Mozilla Firefox:

Remove eleanor virus related Mozilla Firefox add-ons:

accessing mozilla firefox add-ons

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

removing malicious add-ons from mozilla firefox

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

chrome-browser-iconRemove malicious extensions from Google Chrome:

Remove eleanor virus related Google Chrome add-ons:

removing malicious google chrome extensions step 1

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

removing malicious Google Chrome extensions step 2

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
Eleanor virus QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of Eleanor virus on your mobile device.
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