"TROJAN Error Code 0xdc2dgewc" scam removal instructions
What is the "TROJAN Error Code 0xdc2dgewc" scam?
"TROJAN Error Code 0xdc2dgewc" is a technical support scam, run on various deceptive websites. This scheme is presented as an alert from McAfee - global computer security software company. However, the "TROJAN Error Code 0xdc2dgewc" scam is in no way associated with McAfee, LLC. The scheme claims that users' devices are infected and urges them to call the provided number. It must be emphasized that no webpage can scan visitors' systems, hence any that claim to do so and/or detect threats/issues present - are scams. Trusting a tech support scam endangers not only device integrity but user safety as well. Most users access deceptive pages via mistyped URLs, redirects caused by intrusive advertisements or by PUAs (Potentially Unwanted Applications). This software does not need explicit user consent to be installed onto systems; therefore, users may be unaware of its presence.
When a site promoting the "TROJAN Error Code 0xdc2dgewc" scam is accessed, it presents visitors with multiple pop-up windows. Some of them are disguised as ongoing system scan windows, threat detection warnings and lastly - a summary of the fake scan. The last pop-up states that users' device is supposedly infected. The detected threat is identified as "TROJAN Error Code 0xdc2dgewc". The message in the window also informs visitors that this requires immediate attention and if their computer is unprotected - it is at risk of various virus and malware infections. To address the nonexistent issues, the scam instructs users to call the "McAfee Helpline". As mentioned in the introduction, the information provided by this scheme is false. Hence, the allegedly detected threats are fake and the device was not scanned by the website. Technical support scams operate in different ways and can lead to likewise varied problems. The fraudulent "helplines" promoted by such schemes are often presented as "toll-free", however that is seldom the case. Scammers typically attempt to gain access to the callers' computers. Once the devices are accessed, the criminals can uninstall genuine anti-virus tools, offer fake ones (which can be disguised as legitimate, existing cyber security products), download sensitive/compromising content stored on the system and/or infect it with malware (e.g. trojans, ransomware, etc.). To elaborate on how and why some of these actions are taken - system protection software can be removed so that it would not detect unwanted applications (e.g. fake anti-virus tools) or real malicious programs, infiltrated into the system by the scammers themselves. Fraudulent system cleaning/optimization tools require activation (i.e. purchase) to perform the advertised functions, yet remain nonoperational after activation. Remote Access Trojans (RATs) are a common choice of malware for tech support scammers, as this malicious software ensures stealthy and potentially indefinite remote access and control over an infected system. There are several methods that scammers use to obtain vulnerable information, e.g. they can trick victims into providing it themselves, request it to be entered via phishing websites, extract it from the compromised device, and so on. Information of interest includes: names, addresses, telephone numbers, emails, banking account and credit card details, etc. The "services" that scammers offer can be extraordinarily expensive, and their "help" is at best - worthless and damaging at worst. Furthermore, it is not uncommon for successfully scammed victims to be targeted repeatedly. Therefore, by trusting "TROJAN Error Code 0xdc2dgewc" (or similar scams) - users risk experiencing system infections, financial losses, severe privacy issues and even identity theft.
Rogue redirects to various untrustworthy or malicious webpages can be caused by PUAs. However, these apps can have different abilities and these features can be in varied combinations. Adware-types deliver intrusive advertisements, which diminish the browsing quality and redirect to dangerous sites. Additionally, some of the delivered ads can be triggered (by being clicked) to execute scripts to stealthily download/install software. Browser hijackers are another type of PUAs, they operate by making modifications to browser settings in order to promote illegitimate search engines. What is more, most PUAs have data tracking abilities that are used to spy on browsing activity and to collect sensitive information extracted from it. Data of interest includes: browsing and search engine histories, IP addresses, geolocations and other personally identifiable information. The gathered data is then monetized by being shared with and/or sold to third parties (potentially, cyber criminals). To ensure device and user safety, all suspicious applications and browser extensions/plug-ins must be eliminated immediately upon detection.
|Name||TROJAN Error Code 0xdc2dgewc tech support scam|
|Threat Type||Phishing, Scam, Social Engineering, Fraud|
|Fake Claim||Scam claims users' devices are infected.|
|Tech Support Scammer Phone Number||+1-888-309-5548|
|Serving IP Address (patagoniafloor[.]website)||184.108.40.206|
|Symptoms||Fake error messages, fake system warnings, pop-up errors, hoax computer scan.|
|Distribution methods||Compromised websites, rogue online pop-up ads, potentially unwanted applications.|
|Damage||Loss of sensitive private information, monetary loss, identity theft, possible malware infections.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
"Windows Defender - Security Warning", "Microsoft Important Alert", "Trojan Spyware Alert", "ERROR # 0x6a4-0xf9fx3999" - are some examples of other technical support scams. The Internet is rife with a wide variety of deceptive websites. Popular scam models are: warnings that the device is infected or at risk, alerts that a crucial software product is out-of-date or missing, fake prize giveaways and raffles, and so forth. Regardless of what the schemes offer, promise, claim, request or demand, the end-goal is always the same - to generate revenue to the scammers / cyber criminals behind them. It is strongly advised to exercise caution when browsing.
How did potentially unwanted applications install on my computer?
PUAs can have "official" promotional/download webpages, which are commonly pushed by deceptive sites. These applications are also distributed via download/installation setups of other programs. This false marketing technique of packing regular software with unwanted or malicious additions - is called "bundling". Rushed download/installation processes (e.g. ignored terms, skipped steps and sections, etc.) - increase the risk of unintentionally allowing bundled content into the system. Intrusive advertisements proliferate PUAs as well. Once clicked on, the ads can execute scripts to download/install this software without user permission.
How to avoid installation of potentially unwanted applications?
It is recommended to research software products before download/installation and/or purchase. Only official and trustworthy download channels must be used. Since dubious download sources, like: unofficial and free file-hosting websites, Peer-to-Peer sharing networks and other third party downloaders - often offer bundled content. When downloading/installing, it is advised to read terms, study all available options, use the "Custom" or "Advanced" settings and opt-out from additional apps, tools, features, etc. Intrusive adverts appear legitimate and harmless, however they redirect to various questionable sites (e.g. gambling, pornography, adult-dating, and many others). In case of encounters with such ads and/or redirects, users must inspect their devices and immediately remove all suspect applications and browser extensions/plug-ins detected. If your computer is already infected with PUAs, we recommend running a scan with Malwarebytes for Windows to automatically eliminate them.
Text presented in the final pop-up displayed by "TROJAN Error Code 0xdc2dgewc" scam:
Your PC is infected with viruses!
Your Computer is Infected with TROJAN Error code 0xdc2dgewc !
Call McAfee Helpline +1-888-309-5548.
If your PC is unprotected, it is at risk for viruses and other malware.
Back to Safety
The appearance of "TROJAN Error Code 0xdc2dgewc" pop-up scam (GIF):
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is "TROJAN Error Code 0xdc2dgewc"?
- STEP 1. Uninstall deceptive applications using Control Panel.
- STEP 2. Remove rogue extensions from Google Chrome.
- STEP 3. Remove potentially unwanted plug-ins from Mozilla Firefox.
- STEP 4. Remove rogue extensions from Safari.
- STEP 5. Remove rogue plug-ins from Microsoft Edge.
- STEP 6. Remove adware from Internet Explorer.
Removal of potentially unwanted applications:
Windows 7 users:
Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.
Windows XP users:
Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.
Windows 10 and Windows 8 users:
Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.
Mac OSX users:
Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.
In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".
After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.
Remove rogue extensions from Internet browsers:
Video showing how to remove potentially unwanted browser add-ons:
Remove malicious extensions from Google Chrome:
Click the Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.
If you continue to have problems with removal of the trojan error code 0xdc2dgewc tech support scam, reset your Google Chrome browser settings. Click the Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.
After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.
In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.
Remove malicious plugins from Mozilla Firefox:
Click the Firefox menu (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window remove all recently-installed suspicious browser plug-ins.
Computer users who have problems with trojan error code 0xdc2dgewc tech support scam removal can reset their Mozilla Firefox settings.
Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, in the opened menu, click Help.
Select Troubleshooting Information.
In the opened window, click the Refresh Firefox button.
In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.
Remove malicious extensions from Safari:
Make sure your Safari browser is active, click Safari menu, and select Preferences....
In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.
Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...
In the opened window select all history and click the Clear History button.
Remove malicious extensions from Microsoft Edge:
Click the Edge menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.
If you continue to have problems with removal of the trojan error code 0xdc2dgewc tech support scam, reset your Microsoft Edge browser settings. Click the Edge menu icon (at the top right corner of Microsoft Edge) and select Settings.
In the opened settings menu select Reset settings.
Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.
- If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.
Remove malicious add-ons from Internet Explorer:
Click the "gear" icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".
If you continue to have problems with removal of the trojan error code 0xdc2dgewc tech support scam, reset your Internet Explorer settings to default.
Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.
Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.
Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.
In the opened window, select the Advanced tab.
Click the Reset button.
Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.
Commonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.
If you are experiencing problems while trying to remove trojan error code 0xdc2dgewc tech support scam from your computer, please ask for assistance in our malware support forum.
Post a comment:
If you have additional information on trojan error code 0xdc2dgewc tech support scam or it's removal please share your knowledge in the comments section below.