Avoid getting scammed by sites displaying TROJAN Error Code 0xdc2dgewc

Also Known As: TROJAN Error Code 0xdc2dgewc tech support scam
Distribution: Moderate
Damage level: Medium

"TROJAN Error Code 0xdc2dgewc" scam removal instructions

What is the "TROJAN Error Code 0xdc2dgewc" scam?

"TROJAN Error Code 0xdc2dgewc" is a technical support scam, run on various deceptive websites. This scheme is presented as an alert from McAfee - global computer security software company. However, the "TROJAN Error Code 0xdc2dgewc" scam is in no way associated with McAfee, LLC. The scheme claims that users' devices are infected and urges them to call the provided number. It must be emphasized that no webpage can scan visitors' systems, hence any that claim to do so and/or detect threats/issues present - are scams. Trusting a tech support scam endangers not only device integrity but user safety as well. Most users access deceptive pages via mistyped URLs, redirects caused by intrusive advertisements or by PUAs (Potentially Unwanted Applications). This software does not need explicit user consent to be installed onto systems; therefore, users may be unaware of its presence.

TROJAN Error Code 0xdc2dgewc scam

When a site promoting the "TROJAN Error Code 0xdc2dgewc" scam is accessed, it presents visitors with multiple pop-up windows. Some of them are disguised as ongoing system scan windows, threat detection warnings and lastly - a summary of the fake scan. The last pop-up states that users' device is supposedly infected. The detected threat is identified as "TROJAN Error Code 0xdc2dgewc". The message in the window also informs visitors that this requires immediate attention and if their computer is unprotected - it is at risk of various virus and malware infections. To address the nonexistent issues, the scam instructs users to call the "McAfee Helpline". As mentioned in the introduction, the information provided by this scheme is false. Hence, the allegedly detected threats are fake and the device was not scanned by the website. Technical support scams operate in different ways and can lead to likewise varied problems. The fraudulent "helplines" promoted by such schemes are often presented as "toll-free", however that is seldom the case. Scammers typically attempt to gain access to the callers' computers. Once the devices are accessed, the criminals can uninstall genuine anti-virus tools, offer fake ones (which can be disguised as legitimate, existing cyber security products), download sensitive/compromising content stored on the system and/or infect it with malware (e.g. trojans, ransomware, etc.). To elaborate on how and why some of these actions are taken - system protection software can be removed so that it would not detect unwanted applications (e.g. fake anti-virus tools) or real malicious programs, infiltrated into the system by the scammers themselves. Fraudulent system cleaning/optimization tools require activation (i.e. purchase) to perform the advertised functions, yet remain nonoperational after activation. Remote Access Trojans (RATs) are a common choice of malware for tech support scammers, as this malicious software ensures stealthy and potentially indefinite remote access and control over an infected system. There are several methods that scammers use to obtain vulnerable information, e.g. they can trick victims into providing it themselves, request it to be entered via phishing websites, extract it from the compromised device, and so on. Information of interest includes: names, addresses, telephone numbers, emails, banking account and credit card details, etc. The "services" that scammers offer can be extraordinarily expensive, and their "help" is at best - worthless and damaging at worst. Furthermore, it is not uncommon for successfully scammed victims to be targeted repeatedly. Therefore, by trusting "TROJAN Error Code 0xdc2dgewc" (or similar scams) - users risk experiencing system infections, financial losses, severe privacy issues and even identity theft.

Rogue redirects to various untrustworthy or malicious webpages can be caused by PUAs. However, these apps can have different abilities and these features can be in varied combinations. Adware-types deliver intrusive advertisements, which diminish the browsing quality and redirect to dangerous sites. Additionally, some of the delivered ads can be triggered (by being clicked) to execute scripts to stealthily download/install software. Browser hijackers are another type of PUAs, they operate by making modifications to browser settings in order to promote illegitimate search engines. What is more, most PUAs have data tracking abilities that are used to spy on browsing activity and to collect sensitive information extracted from it. Data of interest includes: browsing and search engine histories, IP addresses, geolocations and other personally identifiable information. The gathered data is then monetized by being shared with and/or sold to third parties (potentially, cyber criminals). To ensure device and user safety, all suspicious applications and browser extensions/plug-ins must be eliminated immediately upon detection.

Threat Summary:
Name TROJAN Error Code 0xdc2dgewc tech support scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Scam claims users' devices are infected.
Disguise McAfee
Tech Support Scammer Phone Number +1-888-309-5548
Related Domains patagoniafloor[.]website
Serving IP Address (patagoniafloor[.]website) 104.31.92.222
Symptoms Fake error messages, fake system warnings, pop-up errors, hoax computer scan.
Distribution methods Compromised websites, rogue online pop-up ads, potentially unwanted applications.
Damage Loss of sensitive private information, monetary loss, identity theft, possible malware infections.
Malware Removal (Windows)

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"Windows Defender - Security Warning", "Microsoft Important Alert", "Trojan Spyware Alert", "ERROR # 0x6a4-0xf9fx3999" - are some examples of other technical support scams. The Internet is rife with a wide variety of deceptive websites. Popular scam models are: warnings that the device is infected or at risk, alerts that a crucial software product is out-of-date or missing, fake prize giveaways and raffles, and so forth. Regardless of what the schemes offer, promise, claim, request or demand, the end-goal is always the same - to generate revenue to the scammers / cyber criminals behind them. It is strongly advised to exercise caution when browsing.

How did potentially unwanted applications install on my computer?

PUAs can have "official" promotional/download webpages, which are commonly pushed by deceptive sites. These applications are also distributed via download/installation setups of other programs. This false marketing technique of packing regular software with unwanted or malicious additions - is called "bundling". Rushed download/installation processes (e.g. ignored terms, skipped steps and sections, etc.) - increase the risk of unintentionally allowing bundled content into the system. Intrusive advertisements proliferate PUAs as well. Once clicked on, the ads can execute scripts to download/install this software without user permission.

How to avoid installation of potentially unwanted applications?

It is recommended to research software products before download/installation and/or purchase. Only official and trustworthy download channels must be used. Since dubious download sources, like: unofficial and free file-hosting websites, Peer-to-Peer sharing networks and other third party downloaders - often offer bundled content. When downloading/installing, it is advised to read terms, study all available options, use the "Custom" or "Advanced" settings and opt-out from additional apps, tools, features, etc. Intrusive adverts appear legitimate and harmless, however they redirect to various questionable sites (e.g. gambling, pornography, adult-dating, and many others). In case of encounters with such ads and/or redirects, users must inspect their devices and immediately remove all suspect applications and browser extensions/plug-ins detected. If your computer is already infected with PUAs, we recommend running a scan with Malwarebytes for Windows to automatically eliminate them.

Text presented in the final pop-up displayed by "TROJAN Error Code 0xdc2dgewc" scam:

Mcafee AntiVirus

 

Your PC is infected with viruses!

 

ACTION REQUIRED!

 

Your Computer is Infected with TROJAN Error code 0xdc2dgewc !

 

Call McAfee Helpline +1-888-309-5548.

 

If your PC is unprotected, it is at risk for viruses and other malware.

 

Back to Safety

The appearance of "TROJAN Error Code 0xdc2dgewc" pop-up scam (GIF):

Appearance of TROJAN Error Code 0xdc2dgewc scam (GIF)

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
▼ DOWNLOAD Malwarebytes By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Malwarebytes. 14 days free trial available.

Quick menu:

Removal of potentially unwanted applications:

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

Windows XP users:

Accessing Add or Remove Programs in Windows XP

Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.

Windows 10 and Windows 8 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Mac OSX users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

PUAs uninstall via Control Panel

In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Remove rogue extensions from Internet browsers:

Video showing how to remove potentially unwanted browser add-ons:

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing rogue extensions from Google Chrome step 1

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.

Removing rogue extensions from Google Chrome step 2

Optional method:

If you continue to have problems with removal of the trojan error code 0xdc2dgewc tech support scam, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plugins from Mozilla Firefox:

Removing rogue extensions from Mozilla Firefox step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window remove all recently-installed suspicious browser plug-ins.

Removing rogue extensions from Mozilla Firefox step 2

Optional method:

Computer users who have problems with trojan error code 0xdc2dgewc tech support scam removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

removing adware from safari step 1 - accessing preferences

Make sure your Safari browser is active, click Safari menu, and select Preferences....

removing adware from safari step 2 - removing extensions

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge (Chromium) logoRemove malicious extensions from Microsoft Edge:

Removing adware from Microsoft Edge step 1

Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.

Removing adware from Microsoft Edge step 2

Optional method:

If you continue to have problems with removal of the trojan error code 0xdc2dgewc tech support scam, reset your Microsoft Edge browser settings. Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the top right corner of Microsoft Edge) and select Settings.

Microsoft Edge (Chromium) reset step 1

In the opened settings menu select Reset settings.

Microsoft Edge (Chromium) reset step 2

Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.

Microsoft Edge (Chromium) reset step 3

  • If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

Removing rogue extensions from Internet Explorer step 1

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".

Removing rogue extensions from Internet Explorer step 2

Optional method:

If you continue to have problems with removal of the trojan error code 0xdc2dgewc tech support scam, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Summary:

declining installation of adware while downloading free software sampleCommonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

Removal assistance:
If you are experiencing problems while trying to remove trojan error code 0xdc2dgewc tech support scam from your computer, please ask for assistance in our malware support forum.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
TROJAN Error Code 0xdc2dgewc tech support scam QR code
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