How to remove apps that open Windows Error Code: WIN.DLL0151930 scam?

Also Known As: Windows Error Code: WIN.DLL0151930 technical support scam
Distribution: Low
Damage level: Medium

Windows Error Code: WIN.DLL0151930 removal instructions

What is Windows Error Code: WIN.DLL0151930?

Technical support scam websites like this one are designed to trick unsuspecting visitors into believing that their computers are infected with a virus or multiple viruses (or there is some other problem) and calling the provided number. Once contacted, scammers behind such pages attempt to trick callers into paying money for unnecessary software, services or providing a remote access to their computers. Therefore, this or any other similar website should be ignored.

Windows Error Code: WIN.DLL0151930 scam

Like most tech support scam websites, this one is disguised as one of the official Microsoft websites. It displays notifications saying that it has detected a virus that may harm data stored on a computer and used to track financial activities. Also, it informs visitors that their computers are blocked and to make it look like it is true this page constantly downloads various files to make a web browser unresponsive. The main purpose of this page is to deceive users into believing that they will suffer monetary loss, lose data and/or have some other problems if they will not call the provided number for technical support. As mentioned in the introduction, when scammers behind such pages are contacted, they attempt to trick callers into paying money for unnecessary software and/or services. Also, they could ask for a permission to access computers remotely. When scammers get such permission they attempt to steal sensitive information that could be misused for malicious purpose (e.g., make fraudulent purchases, transactions) or install some malicious software on the operating system (e.g., ransomware, Trojans). Therefore, it is strongly recommended to ignore tech support scam websites. If they cannot be closed normally, then it is advised to close the whole browser by ending its process via Task Manager. It is worthwhile to mention that recently closed tabs should not be reopened when a browser is opened the next time.

Threat Summary:
Name Windows Error Code: WIN.DLL0151930 technical support scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim A computer is blocked due to detected virus
Disguise Microsoft Support page
Tech Support Scammer Phone Number 1 (888)-350-27-50
Related Domain gucendodeersle[.]tk
Detection Names CRDF (Malicious), CyRadar (Malicious), Fortinet (Phishing), Kaspersky (Malware), Full List Of Detections (VirusTotal)
Symptoms Fake error messages, fake system warnings, pop-up errors, hoax computer scan.
Distribution methods Compromised websites, rogue online pop-up ads, potentially unwanted applications.
Damage Loss of sensitive private information, monetary loss, identity theft, possible malware infections.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
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To use full-featured product, you have to purchase a license for Malwarebytes. 14 days free trial available.

There is a great number of technical support scams, some examples are "MS-Windows Support Alert", "Important Security Alert!" and "TROJAN Error Code 0xdc2dgewc". As a rule, users do not visit such pages intentionally. In most cases they get opened when users click deceptive advertisements, visit other untrustworthy pages of have some potentially unwanted application (PUA) installed on their browser.

How did potentially unwanted applications install on my computer?

In some cases users download and/or install PUAs by clicking deceptive advertisements that are designed to cause it by executing certain scripts. However, in most cases they get tricked into it when developers distribute PUAs by using a deceptive marketing method called "bundling". To be more precise, when they include PUAs in download and/or installation setups of other programs as additional offers. In most cases those offers can be found and declined in "Custom", "Advanced" and other similar settings of setups (or via certain checkboxes). Users who download and install programs without checking and changing those default settings allow for included PUAs to be downloaded and/or installed as well.

How to avoid installation of potentially unwanted applications?

It is recommended to always check "Advanced", "Custom" and other settings of any download and installation setup and see if they can be used to decline offers to download and/or install unwanted apps. Also, it is important to download software from official, trustworthy sources (websites) and not to use third party downloaders, Peer-to-Peer networks (e.g., torrent clients, eMule), unofficial websites and other similar channels/tools for that. Third party installers should not be used too. Ads that appear on shady pages, if clicked, could open other untrustworthy sites, or even run scripts that would download and/or install some unwanted software. Therefore, such ads should bot be clicked as well. Any unwanted apps (extensions, add-ons or plug-ins) that are already installed on a browser should be removed. Software of this kind that is installed on the operating system should be uninstalled too. If your computer is already infected with PUAs, we recommend running a scan with Malwarebytes for Windows to automatically eliminate them.

The appearance of Windows Error Code: WIN.DLL0151930 pop-up scam (GIF):

windows error code win dll0151930 scam appearance

Text presented in the first pop-up window:

ALERT! MICROSOFT FOUND VIRUS
Windows Error Code: WIN.DLL0151930

This computer is BLOCKED

Do not close this window and restart your computer
Your computer's registration key is Blocked.
Why we blocked your computer?
The window's registration key is illegal.
This window is sending virus over the internet.
This window is hacked or used from undefined location.
We block this computer for your security.
Contact microsoft helpline to reactivate your computer.

Microsoft Security Tollfree:

1 (888)-350-27-50 (Call is free)

Text presented in the second pop-up window:

Windows protected your PC

Windows SmartScreen prevented an unrecognized app from starting. Running this app might put your PC at risk. For technical support call 1 (888)-350-27-50 (Call is free).

Publisher: Unknown Publisher
 App: windows10manager.exe

[Run anyway] [Don't run]

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
▼ DOWNLOAD Malwarebytes By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Malwarebytes. 14 days free trial available.

Quick menu:

Removal of potentially unwanted applications:

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

Windows XP users:

Accessing Add or Remove Programs in Windows XP

Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.

Windows 10 and Windows 8 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Mac OSX users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

PUAs uninstall via Control Panel

In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Remove rogue extensions from Internet browsers:

Video showing how to remove potentially unwanted browser add-ons:

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing rogue extensions from Google Chrome step 1

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.

Removing rogue extensions from Google Chrome step 2

Optional method:

If you continue to have problems with removal of the windows error code: win.dll0151930 technical support scam, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plugins from Mozilla Firefox:

Removing rogue extensions from Mozilla Firefox step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window remove all recently-installed suspicious browser plug-ins.

Removing rogue extensions from Mozilla Firefox step 2

Optional method:

Computer users who have problems with windows error code: win.dll0151930 technical support scam removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

removing adware from safari step 1 - accessing preferences

Make sure your Safari browser is active, click Safari menu, and select Preferences....

removing adware from safari step 2 - removing extensions

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge (Chromium) logoRemove malicious extensions from Microsoft Edge:

Removing adware from Microsoft Edge step 1

Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.

Removing adware from Microsoft Edge step 2

Optional method:

If you continue to have problems with removal of the windows error code: win.dll0151930 technical support scam, reset your Microsoft Edge browser settings. Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the top right corner of Microsoft Edge) and select Settings.

Microsoft Edge (Chromium) reset step 1

In the opened settings menu select Reset settings.

Microsoft Edge (Chromium) reset step 2

Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.

Microsoft Edge (Chromium) reset step 3

  • If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

Removing rogue extensions from Internet Explorer step 1

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".

Removing rogue extensions from Internet Explorer step 2

Optional method:

If you continue to have problems with removal of the windows error code: win.dll0151930 technical support scam, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Summary:

declining installation of adware while downloading free software sampleCommonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

Removal assistance:
If you are experiencing problems while trying to remove windows error code: win.dll0151930 technical support scam from your computer, please ask for assistance in our malware support forum.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Removal Instructions in other languages
Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
Windows Error Code: WIN.DLL0151930 technical support scam QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of Windows Error Code: WIN.DLL0151930 technical support scam on your mobile device.
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