How to uninstall the Wise Mac Care app from the operating system?

Also Known As: Wise Mac Care potentially unwanted application
Type: Utilities
Distribution: Moderate
Damage level: Low

How to remove Wise Mac Care from Mac?

What is Wise Mac Care?

Wise Mac Care is advertised as a tool that helps users to keep their Mac computers clean and healthy. Users can download this application through various channels, however, it is known that this app is distributed via deceptive installer which is designed to look like an installer for Adobe Flash Player. Applications that are distributed this way should not be trusted. It is common that users download and install them unknowingly, therefore, they are categorized as potentially unwanted applications (PUAs)

Wise Mac Care unwanted application

Wise Mac Care allows Mac users to scan their computers for malware, junk files, logs, items in the Trash, partial downloads and remove them. Also, it includes features such a memory optimizer, duplicates finder, smart uninstaller, startup items manager, and application updater. Users can remove the detected items for free. While there are no issues with the functionality of this application, affiliates use fake flash player updaters to distribute it. At the time of research the fake flash player updater that bundled this application also distributed searches.network browser hijacker. It's common that fake flash player installers bundle various potentially unwanted applications, browser hijackers and adware to their installation.

Adware is a type of software that can serve coupons, banners, surveys, pop-ups and/or other types of advertisements. Those ads tend to be designed to promote (open) untrustworthy websites or even execute scripts that are designed to download and/or install unwanted apps. Browser hijackers are PUAs that are designed to promote fake search engines (their addresses) by changing certain browser settings. Both adware-type apps and browser hijackers can be and often are designed to gather various data as well. For example, IP addresses, geolocations, entered search queries, addresses of visited websites, etc.

Threat Summary:
Name Wise Mac Care potentially unwanted application
Threat Type PUP (potentially unwanted program), PUA (potentially unwanted application)
Supposed Functionality Mac cleaner
Detection Names Avast (MacOS:PuAgent-AA [PUP]), AVG (MacOS:PuAgent-AA [PUP]), DrWeb (Program.Unwanted.4928), Full List Of Detections (VirusTotal)
Symptoms A program that you do not recall installing suddenly appeared on your computer. A new application is performing computer scans and displays warning messages about 'found issues'. Asks for payment to eliminate the supposedly found errors.
Distribution Methods Deceptive pop-up ads, free software installers (bundling), fake Flash Player installers.
Damage Monetary loss (unnecessary purchase of fake software), unwanted warning pop-ups, slow computer performance.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software or use our free removal instructions below.

Some examples of apps that are viewed as potentially unwanted are PowerSuite, Osx Uninstaller and Umate Mac Cleaner. Usually such apps are advertised as tools that are designed to help users to clean their computers, find and remove malware, fix errors and/or to be useful in some other ways. However, it is not uncommon that in reality they are useless and designed only to trick users into paying money for their activation and/or their installers are used to distribute other potentially unwanted applications.

How did potentially unwanted applications install on my computer?

You can install this application by downloading it from it's developer homepage, however it is known that this particular app is distributed via deceptive installer that is designed to look like an installer for Adobe Flash Player. It is common that installers of this kind are used to distribute malicious programs (e.g., ransomware-type programs, Trojans) as well. Also, quite often PUAs are distributed by integrating them in download and/or installation setups of other programs as additional offers. This distribution method is called "bundling". In most cases users can decline offers to download and/or install unwanted apps via "Custom", "Advanced" and other similar settings of setups of other programs. However, not all users check and change those settings, therefore, they allow for unwanted apps to be downloaded and/or installed together with wanted programs. Additionally, unwanted apps can be distributed via deceptive ads by designing them to execute certain scripts.

How to avoid installation of potentially unwanted applications?

It is advised not to use third part downloaders, installers, Peer-to-Peer networks (like torrent clients, eMule), unofficial sites, and other similar channels as tools to download files or install any software. Files and programs should be downloaded from official, trustworthy websites, and via direct links. Download and installation setups that have settings like "Custom", "Advanced", should be checked for offers to download and/or install additional, unwanted apps. Intrusive ads that are shown on suspicious, questionable websites should not be clicked. When clicked, they may open untrustworthy websites or even cause a download, installation of some unwanted application. Any unwanted extensions, plug-ins, and/or add-ons that are already installed on a browser should be removed. Don't trust pop-ups that state that your flash player is out-dated, such pop-ups are fake and misleading marketers are using such tactics to trick you into downloading fake flash player installers that eventually can lead to an installation of potentially unwanted applications and adware.

Appearance of Wise Mac Care application (GIF):

Appearance of Wise Mac Care PUA (GIF)

Fake Adobe Flash Player installer used to promote Wise Mac Care:

wise mac care unwanted application deceptive installer

Appearance of this installer setup - aside from promoting Wise Mac Cleaner, this rogue setup also promotes searches.network browser hijacker (GIF):

Appearance of a fake Adobe Flash Player installer used to inject Wise Mac Care

Screenshot of a scam website promoting a fake Adobe Flash Player installer used to promote Wise Mac Care:

Scam website used to promote a rogue installer which promotes Wise Mac Care

Screenshot of yet another scam website promoting a fake Adobe Flash Player installer used to promote Wise Mac Care:

Scam website used to promote a rogue installer which promotes Wise Mac Care (sample 2)

Website promoting Wise Mac Care application:

wise mac care unwanted application promoter

Antivirus vendors detecting Wise Mac Care as a potentially unwanted application:

Wise Mac Care being detected as a potentially unwanted application

Quick menu:

Potentially unwanted applications removal:

Remove potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX", "NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove potentially unwanted application related files and folders:

Finder go to folder command

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

step1Check for adware-generated files in the /Library/LaunchAgents folder:

removing adware from launch agents folder step 1

In the Go to Folder... bar, type: /Library/LaunchAgents

removing adware from launch agents folder step 2
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step2Check for adware generated files in the /Library/Application Support folder:

removing adware from application support folder step 1

In the Go to Folder... bar, type: /Library/Application Support

removing adware from application support folder step 2
In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

step3Check for adware-generated files in the ~/Library/LaunchAgents folder:

removing adware from ~launch agents folder step 1


In the Go to Folder bar, type: ~/Library/LaunchAgents

removing adware from ~launch agents folder step 2

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step4Check for adware-generated files in the /Library/LaunchDaemons folder:

removing adware from launch daemons folder step 1
In the Go to Folder... bar, type: /Library/LaunchDaemons

removing adware from launch daemons folder step 2
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

Unwanted extensions removal from Internet browsers:

safari browser iconRemove malicious extensions from Safari:

Remove wise mac care potentially unwanted application related Safari extensions:

safari browser preferences

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

safari extensions window

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

firefox browser iconRemove malicious plug-ins from Mozilla Firefox:

Remove wise mac care potentially unwanted application related Mozilla Firefox add-ons:

accessing mozilla firefox add-ons

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

removing malicious add-ons from mozilla firefox

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

chrome-browser-iconRemove malicious extensions from Google Chrome:

Remove wise mac care potentially unwanted application related Google Chrome add-ons:

removing malicious google chrome extensions step 1

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

removing malicious Google Chrome extensions step 2

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

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Software uninstall instructions
Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
Wise Mac Care potentially unwanted application QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of Wise Mac Care potentially unwanted application on your mobile device.