How to remove unwanted app that opens the mobile-detection.com page?

Also Known As: mobile-detection.com pop-up
Type: Mac Virus
Distribution: Low
Damage level: Medium

How to remove apps that promote mobile-detection[.]com from Mac?

What is mobile-detection[.]com?

Like many other websites of this kind, mobile-detection[.]com is designed to promote some potentially unwanted application (PUA) by claiming that users should use that app to remove viruses that a page has detected. Simply said, websites like mobile-detection[.]com are designed to promote software in deceptive ways. It is worthwhile to mention that users do not visit such sites on purpose. Usually such pages get opened when users visit other questionable sites, click shady ads or have some potentially unwanted app installed on a browser and/or computer.

mobile-detection[.]com scam

The mobile-detection[.]com website has at least two versions claiming that a device is infected and users should to remove detected threats immediately, otherwise they will spread further and damage sensitive data, make personal information accessible to third parties, etc. As a rule, websites like mobile-detection[.]com contain download links for apps that can help users to remove the supposedly detected threats (like viruses, Trojans). It is worthwhile that such pages can be designed to promote legitimate apps, however, no software should be downloaded via deceptive pages. Therefore, mobile-detection[.]com should not be trusted as well. Apps should be downloaded only from official, legitimate sites. As mentioned in the introduction, pages like mobile-detection[.]com can be promoted via PUAs, therefore, if such sites get opened often, then it is likely that some PUA is already installed on the operating system.

It is worthwhile to mention that PUAs tend to be designed to serve coupons, surveys, banners, pop-ups and/or other types of advertisements as well that, if clicked, may open questionable websites, or even cause download and/or installation of unwanted software by executing certain scripts. Also, PUAs can be designed to collect IP addresses, geolocations, entered search queries, addresses of visited websites and/or other information related to user's browsing habits, or even sensitive details. Additionally, PUAs can be designed to function as browser hijackers and change certain browser settings to an address of a fake search engine.

Threat Summary:
Name mobile-detection.com pop-up
Threat Type Phishing, Scam, Mac malware, Mac virus
Fake Claim Device is infected with viruses/Trojan
Detection Names PhishLabs (Phishing), Full List (VirusTotal)
Symptoms Your Mac becomes slower than normal, you see unwanted pop-up ads, you are redirected to dubious websites.
Distribution methods Deceptive pop-up ads, free software installers (bundling), fake Flash Player installers, torrent file downloads.
Damage Internet browser tracking (potential privacy issues), display of unwanted ads, redirects to dubious websites, loss of private information.
Malware Removal (Mac)

To eliminate possible malware infections, scan your Mac with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
▼ Download Combo Cleaner for Mac
To use full-featured product, you have to purchase a license for Combo Cleaner. Limited three days free trial available.

There is a great number of websites like mobile-detection[.]com, some examples are oc-protection[.]com, appleconnect.safellk[.]com and securitymobile[.]club. It is common that their creators disguise them as official Apple pages, however, the actual Apple company (or any other legitimate company) has nothing do to with those pages.

How did potentially unwanted applications install on my computer?

Very often various PUAs are distributed/promoted by including them in download and/or installation setups of other programs as additional offers. This distribution method is known as "bundling". Typically, offers to download and/or install PUAs can be declined via "Custom", "Advanced", "Manual", or other settings, or checkboxes that are available setups. Although, not all users check if setups have any setting when they download and/or install programs, in such cases they allow for included PUAs to be downloaded and/or installed too. Also, in some cases unwanted downloads and/or installations can be caused through deceptive advertisements. Although, only by clicking advertisements that are designed to execute certain scripts.

How to avoid installation of potentially unwanted applications?

Download and installation setups that have settings like "Advanced" "Custom", "Manual", or some checkboxes, should be checked for offers to download and/or install unwanted apps. Files and programs should be downloaded from official pages and via direct download links. Unofficial pages, third party downloaders, Peer-to-Peer networks like torrent clients, eMule, or other sources of this kind should not be trusted for that. The same applies to third party installers. Advertisements on questionable pages should not be clicked as well, they tend to be designed to open other pages of this kind. In some cases they could be designed execute scripts that would cause download and/or installation of unwanted software. Unwanted, unknown or suspicious apps (extensions, plug-ins, add-ons) that are already installed on a web browser should be removed, software of this kind that is installed on the operating system should be removed too. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate them.

Text in the pop-up of the first mobile-detection[.]com variant:

YOUR IPHONE HAS BEEN COMPROMISED
Immediate Action Is Required!
OK

Screenshot of the background page of this variant:

mobile-detection.com background page

Text in the background page:

Apple SecurityMonday
16 November 2020
Important notice. Your device is currently infected with a Trojan virus!


Your phone's memory is already having 17% of damage. Prompt action is required, otherwise,
the device will become defective and all your data including accounts, photos, and payment data will be available to third parties.

Immediately install the trusted free app from the AppStore to remove the virus and secure your device.

1 minutes and 45 seconds
Remove Virus
Detected By Apple.

Screenshot of the pop-up window of the second mobile-detection[.]com variant:

mobile-detection.com second variant

Text in this pop-up:

Your iPhone Has Been Compromised
Immediate Action
Is Required!
Confirm

Screenshot of the background page of this variant:

mobile-detection.com second variant background

Text in the background page:

Apple
Security
3:16
Warning!
Your iPhone is highly damaged by 5 viruses!

We have detected that your browser is damaged by browser trojan viruses picked up while attending recent corrupted sites.

Immediate action is required to prevent it from spreading and infecting sensitive data like your Facebook account, Whatsapp messages, photos and private applications.

Follow the instruction

Step 1
Tap remove virus to install trusted Security App from the App Store.

Step 2
Open the app and follow the instructions to protect your device.

Remove Virus
Detected By Apple.

To enable pop-up blocking, fraudulent website warnings, and remove web browsing data in mobile Apple devices, follow these steps:

First, go to "Settings", and then scroll down to find and tap "Safari".

remove pop-ups and clear cache step 1

Check if the "Block Pop-ups" and "Fraudulent Website Warning" toggles are enabled. If not, enable them immediately. Then, scroll down and tap "Advanced".

disable pop-ups and clear cache step 2

Tap "Website Data" and then "Remove All Website Data".

disable pop-ups and clear cache step 3

Instant automatic Mac malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of Mac malware. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for Mac By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Combo Cleaner. Limited three days free trial available.

Quick menu:

Video showing how to remove adware and browser hijackers from a Mac computer:

Potentially unwanted applications removal:

Remove potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX", "NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove mobile-detection.com pop-up related files and folders:

Finder go to folder command

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

step1Check for adware-generated files in the /Library/LaunchAgents folder:

removing adware from launch agents folder step 1

In the Go to Folder... bar, type: /Library/LaunchAgents

removing adware from launch agents folder step 2
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step2Check for adware generated files in the /Library/Application Support folder:

removing adware from application support folder step 1

In the Go to Folder... bar, type: /Library/Application Support

removing adware from application support folder step 2
In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

step3Check for adware-generated files in the ~/Library/LaunchAgents folder:

removing adware from ~launch agents folder step 1


In the Go to Folder bar, type: ~/Library/LaunchAgents

removing adware from ~launch agents folder step 2

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step4Check for adware-generated files in the /Library/LaunchDaemons folder:

removing adware from launch daemons folder step 1
In the Go to Folder... bar, type: /Library/LaunchDaemons

removing adware from launch daemons folder step 2
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

step 5 Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click "Start Combo Scan" button.

scan-with-combo-cleaner-1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

scan-with-combo-cleaner-2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

mobile-detection.com pop-up removal from Internet browsers:

safari browser iconRemove malicious extensions from Safari:

Remove mobile-detection.com pop-up related Safari extensions:

safari browser preferences

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

safari extensions window

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

firefox browser iconRemove malicious plug-ins from Mozilla Firefox:

Remove mobile-detection.com pop-up related Mozilla Firefox add-ons:

accessing mozilla firefox add-ons

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

removing malicious add-ons from mozilla firefox

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

chrome-browser-iconRemove malicious extensions from Google Chrome:

Remove mobile-detection.com pop-up related Google Chrome add-ons:

removing malicious google chrome extensions step 1

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

removing malicious Google Chrome extensions step 2

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
mobile-detection.com pop-up QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of mobile-detection.com pop-up on your mobile device.
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