How to remove apps that open pages like moderation-support.network?

Also Known As: moderation-support.network pop-up
Type: Mac Virus
Distribution: Low
Damage level: Medium

How to remove apps that promote sites like moderation-support[.]network from Mac?

What is moderation-support[.]network?

Moderation-support[.]network is one of the many deceptive pages that scammers use to trick visitors into installing various potentially unwanted applications (PUAs). When visited, such pages display a fake notification saying that a device is infected (and/or damaged) and that it can be fixed with a certain app. Pages like moderation-support[.]network should never be trusted. It is worthwhile to mention that users do not visit them intentionally, usually such pages are promoted via other shady sites, deceptive ads or PUAs.

moderation-support[.]network scam

Moderation-support[.]network is designed to deceive visitors into believing that it has detected 3 viruses on visitor's iPhone and downloading (and installing) an application that supposed to remove those viruses. Also, this page suggests that if a visitor will not remove viruses as soon as possible, then they may cause even more damage. Moderation-support[.]network or any other deceptive pages should not be trusted, it is common that they are designed to trick users into downloading some browser hijacker, adware-type app or a PUA of other type. Also, it is worthwhile to mention that moderation-support[.]network is designed to look like an official Apple page, however, this company is not related to this or any other website in any way.

As mentioned in the first paragraph, it is common that pages like moderation-support[.]network are promoted via PUAs. It is worthwhile to mention that they can be designed not only to promote deceptive pages but also to collect various information. Like IP addresses, entered search queries, addresses of visited pages, geolocations and/or other browsing data or even sensitive, personal details. Additionally, PUAs can be designed to serve advertisements (coupons, banners, surveys, pop-ups, etc.). Their ads often are designed to promote untrustworthy pages. In some cases they are capable of running scripts that are designed to cause download and/or installation of some unwanted software as well.

Threat Summary:
Name moderation-support.network pop-up
Threat Type Phishing, Scam, Mac malware, Mac virus
Fake Claim Device is infected with viruses, its battery is damaged
Detection Names Fortinet (Spam), Spamhaus (Spam), Full List (VirusTotal)
Serving IP Address 116.202.171.47
Symptoms Your Mac becomes slower than normal, you see unwanted pop-up ads, you are redirected to dubious websites.
Distribution methods Deceptive pop-up ads, free software installers (bundling), fake Flash Player installers, torrent file downloads.
Damage Internet browser tracking (potential privacy issues), display of unwanted ads, redirects to dubious websites, loss of private information.
Malware Removal (Mac)

To eliminate possible malware infections, scan your Mac with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
▼ Download Combo Cleaner for Mac
To use full-featured product, you have to purchase a license for Combo Cleaner. Limited three days free trial available.

Appleconnect.safellk[.]com, global-support[.]space and privex-protection[.]com are the websites that are more or less similar to the moderation-support[.]network website. If a browser opens such pages often, then it is very likely that it happens because there is some PUA installed on it. As a rule, users download and install PUAs unknowingly, unintentionally.

How did potentially unwanted applications install on my computer?

One of the most popular ways to trick users into downloading and/or installing PUAs is to include them in download and/or installation setups of other programs. This distribution method is known as "bundling". Typically, offers to download and/or install unwanted apps can be declined by unticking certain checkboxes or via "Advanced", "Custom" or other settings of setups. When users download and/or install programs without changing the aforementioned settings, they agree with offers to download and/or install included apps as well. Also, in some cases unwanted downloads and/or installations can be caused through deceptive advertisements. However, only by clicking ads that are designed to execute certain scripts.

How to avoid installation of potentially unwanted applications?

Programs, files should not be downloaded from unofficial websites, via Peer-to-Peer networks (like torrent clients, eMule, and so on), third party downloaders or other sources, or installed through third party installers. They should be downloaded from official pages and through direct links. Download and installation setups that have settings like "Custom", "Advanced" settings or some checkboxes should be checked for offers to download and/or install potentially unwanted apps. Ads on questionable websites should not be clicked, they may be designed to cause unwanted downloads, installations or open potentially malicious sites. If some unwanted extensions, plug-ins or add-ons from are installed on a browser and/or programs of this kind are installed operating system, then they should be uninstalled/removed as soon as possible. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate them.

Text in the pop-up window (fake system notification):

(1) SYSTEM NOTIFICATION
Please Read Important Notification Regarding Your iOS Device.
OK

Screenshot of the background page:

moderation-support.network scam background page

Text in this page:

Apple Security Thursday
3 December 2020
(3) Viruses has been detected on your iPhone and battery has been infected and damaged.

If you do not remove this malware now, it may cause more damage to your device. How to fix this:

Step 1: Tap the button below & install the recommended virus protection tool for free from the AppStore.

Step 2: Run the app to remove all malware to repair your phone to 100%
1 minutes and 57 seconds
Install & Remove Virus
Detected By Apple.

To enable pop-up blocking, fraudulent website warnings, and remove web browsing data in mobile Apple devices, follow these steps:

First, go to "Settings", and then scroll down to find and tap "Safari".

remove pop-ups and clear cache step 1

Check if the "Block Pop-ups" and "Fraudulent Website Warning" toggles are enabled. If not, enable them immediately. Then, scroll down and tap "Advanced".

disable pop-ups and clear cache step 2

Tap "Website Data" and then "Remove All Website Data".

disable pop-ups and clear cache step 3

Instant automatic Mac malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of Mac malware. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for Mac By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Combo Cleaner. Limited three days free trial available.

Quick menu:

Video showing how to remove adware and browser hijackers from a Mac computer:

Potentially unwanted applications removal:

Remove potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX", "NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove moderation-support.network pop-up related files and folders:

Finder go to folder command

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

step1Check for adware-generated files in the /Library/LaunchAgents folder:

removing adware from launch agents folder step 1

In the Go to Folder... bar, type: /Library/LaunchAgents

removing adware from launch agents folder step 2
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step2Check for adware generated files in the /Library/Application Support folder:

removing adware from application support folder step 1

In the Go to Folder... bar, type: /Library/Application Support

removing adware from application support folder step 2
In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

step3Check for adware-generated files in the ~/Library/LaunchAgents folder:

removing adware from ~launch agents folder step 1


In the Go to Folder bar, type: ~/Library/LaunchAgents

removing adware from ~launch agents folder step 2

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step4Check for adware-generated files in the /Library/LaunchDaemons folder:

removing adware from launch daemons folder step 1
In the Go to Folder... bar, type: /Library/LaunchDaemons

removing adware from launch daemons folder step 2
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

step 5 Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click "Start Combo Scan" button.

scan-with-combo-cleaner-1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

scan-with-combo-cleaner-2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

moderation-support.network pop-up removal from Internet browsers:

safari browser iconRemove malicious extensions from Safari:

Remove moderation-support.network pop-up related Safari extensions:

safari browser preferences

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

safari extensions window

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

firefox browser iconRemove malicious plug-ins from Mozilla Firefox:

Remove moderation-support.network pop-up related Mozilla Firefox add-ons:

accessing mozilla firefox add-ons

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

removing malicious add-ons from mozilla firefox

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

chrome-browser-iconRemove malicious extensions from Google Chrome:

Remove moderation-support.network pop-up related Google Chrome add-ons:

removing malicious google chrome extensions step 1

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

removing malicious Google Chrome extensions step 2

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
moderation-support.network pop-up QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of moderation-support.network pop-up on your mobile device.
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