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Avoid being scammed by the global-support.space website

Also Known As: apple.global-support.space pop-up scam
Type: Mac Virus
Damage level: Medium

What is the global-support[.]space site?

Global-support[.]space (apple.global-support[.]space) is a deceptive website designed to promote scams. At the time of research, this site ran a scheme targeting iPhone users, yet the web page might be accessed on other Apple devices as well.

This scam claims that users' iPhones have been infected and damaged. According to the scheme, these fake viruses can be removed by installing a recommended anti-virus tool. No website can detect threats/issues present on devices, and any that make such claims are scams.

The purpose of this scheme is to endorse untrusted software products such as Potentially Unwanted Applications (PUAs). Most users enter deceptive sites inadvertently via mistyped URLs, through redirects caused by intrusive advertisements, or by PUAs. Note that global-support[.]space has been observed being promoted via deceptive Calendar events.

global-support[.]space scam

The text presented in the scam promoted on global-support[.]space states that three viruses have been detected on the visitor's iPhone. The nonexistent malware has supposedly damaged the phone's battery and may cause further damage, if it is not removed immediately. To fix the fake issues, the scheme instructs the visitor to install the free "virus protection tool" by pressing the "Download and Install" button. This dubious product will allegedly remove the malicious software and fully restore the mobile phone. All of the information provided by this scam is false - visitors' devices are neither infected nor damaged. These schemes typically endorse a variety of unreliable and even malicious applications. Therefore, you are strongly advised against trusting global-support[.]space and you should ignore its claims.

Deceptive/Scam websites often promote various PUAs. This software tends to appear legitimate and offers a wide variety of "useful" functions, however, despite how good the features may sound, they are usually nonoperational. Fake anti-virus tools are a prime example of this type of PUA.

They require activation (purchase) to perform the promised functions (e.g. malware removal, system optimization, etc.), yet even after activation these tools remain nonfunctional. In addition, unwanted apps have other unmentioned and harmful capabilities. Some PUAs can force-open untrustworthy, deceptive and malicious web pages (e.g. global-support[.]space).

Adware-types deliver pop-ups, banners, coupons, surveys and other intrusive ads. These diminish the browsing experience and, once clicked, redirect to dangerous sites. Some can stealthily download/install software.

Browser hijackers are other PUAs that make changes to browser settings and restrict/deny access to them to promote fake search engines. The promoted bogus search engines are rarely able to provide search results, and so they tend to redirect to Google, Bing, Yahoo and other genuine sites.

Furthermore, most PUAs have data tracking abilities. They can record browsing activity (URLs visited, pages viewed, search queries typed, etc.) and collect personal information extracted from it (IP addresses, geolocations and other details). This vulnerable data is then shared with and/or sold to third parties (potentially, cyber criminals).

In summary, the presence of unwanted software on devices can result in system infections, serious privacy issues, financial losses and even identity theft. To ensure device integrity and user safety, all suspect applications and browser extensions/plug-ins must be removed without delay.

Threat Summary:
Name apple.global-support.space pop-up scam
Threat Type Phishing, Scam, Mac malware, Mac virus.
Fake Claim Scam claims users' iPhones have been infected and damaged.
Promoted Unwanted Application Various dubious applications.
Serving IP Address 172.67.132.10
Symptoms Your Mac becomes slower than normal, you see unwanted pop-up ads, you are redirected to dubious websites.
Distribution methods Deceptive pop-up ads, free software installers (bundling), fake Flash Player installers, torrent file downloads.
Damage Internet browser tracking (potential privacy issues), display of unwanted ads, redirects to dubious websites, loss of private information.
Malware Removal (Mac)

To eliminate possible malware infections, scan your Mac with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
▼ Download Combo Cleaner for Mac
To use full-featured product, you have to purchase a license for Combo Cleaner. Limited seven days free trial available. Combo Cleaner is owned and operated by Rcs Lt, the parent company of PCRisk.com read more.

Security-update-required.combrkdown.com and topdefence-formob.com are a few examples of other sites similar to global-support[.]space. The internet is rife with various scams, which use likewise different tactics.

Popular scam models include (but are not limited to) warnings that the device is infected or at risk, alerts that an essential piece of software is outdated or missing, fake prize giveaways and raffles, "unbelievable" deals and offers, etc.

Regardless of what these schemes claim, offer, request or demand, the purpose is always the same: to generate revenue for the scammers/cyber criminals behind them.

How did potentially unwanted applications install on my computer?

PUAs are often downloaded/installed together with other products. This deceptive marketing technique of pre-packing regular software with unwanted or malicious additions is called "bundling". By rushing through download/installation of software (e.g. ignoring terms, skipping steps and sections, using "Quick/Express" settings, etc.) many users risk unintentionally allowing bundled content into their devices.

Intrusive advertisements proliferate PUAs as well. When clicked, the ads can execute scripts to download/install these applications without users' permission. Some PUAs have "official" download web pages from which they can be downloaded.

How to avoid installation of potentially unwanted applications?

You are advised to research all software before download/installation. Use only official and verified download channels. Unofficial and free file-hosting websites, Peer-to-Peer sharing networks (BitTorrent, Gnutella, eMule), and other third party downloaders commonly offer harmful and bundled content, and are therefore untrusted and should be avoided.

When downloading/installing, read the terms, study all possible options, use the "Custom/Advanced" settings and opt-out of additional apps, tools, features, and so on. Intrusive advertisements typically seem legitimate, however, they can redirect to dubious and malicious sites (e.g. gambling, pornography, adult-dating, and many others). If you encounter ads or redirects of this kind, inspect the system and remove all dubious applications and browser extensions/plug-ins immediately.

If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate them.

Text presented in the scam promoted on global-support[.]space website:

Apple Security

 

(16) Viruses have been detected on your iPhone and battery has been infected and damaged.

 

If you do not remove this malware now, it may cause more damage to your device. How to fix this:

 

Step 1: Tap the button below & install the recommended virus protection tool for free from the AppStore.

 

Step 2: Run the app to remove all malware to repair your phone to 100%

 

1 minutes and 25 seconds

 

Download and Install

 

Detected By Apple.

To enable pop-up blocking, fraudulent website warnings, and remove web browsing data in mobile Apple devices, follow these steps:

First, go to "Settings", and then scroll down to find and tap "Safari".

remove pop-ups and clear cache step 1

Check if the "Block Pop-ups" and "Fraudulent Website Warning" toggles are enabled. If not, enable them immediately. Then, scroll down and tap "Advanced".

disable pop-ups and clear cache step 2

Tap "Website Data" and then "Remove All Website Data".

disable pop-ups and clear cache step 3

Instant automatic Mac malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of Mac malware. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for Mac By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Combo Cleaner. Limited seven days free trial available. Combo Cleaner is owned and operated by Rcs Lt, the parent company of PCRisk.com read more.

Quick menu:

Video showing how to remove adware and browser hijackers from a Mac computer:

Potentially unwanted applications removal:

Remove potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX","NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove apple.global-support.space pop-up scam related files and folders:

Finder go to folder command

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

step1Check for adware-generated files in the /Library/LaunchAgents folder:

removing adware from launch agents folder step 1

In the Go to Folder... bar, type: /Library/LaunchAgents

removing adware from launch agents folder step 2
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step2Check for adware generated files in the /Library/Application Support folder:

removing adware from application support folder step 1

In the Go to Folder... bar, type: /Library/Application Support

removing adware from application support folder step 2
In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

step3Check for adware-generated files in the ~/Library/LaunchAgents folder:

removing adware from ~launch agents folder step 1


In the Go to Folder bar, type: ~/Library/LaunchAgents

removing adware from ~launch agents folder step 2

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step4Check for adware-generated files in the /Library/LaunchDaemons folder:

removing adware from launch daemons folder step 1
In the Go to Folder... bar, type: /Library/LaunchDaemons

removing adware from launch daemons folder step 2
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

step 5 Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click "Start Combo Scan" button.

scan-with-combo-cleaner-1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

scan-with-combo-cleaner-2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

apple.global-support.space pop-up scam removal from Internet browsers:

safari browser iconRemove malicious extensions from Safari:

Remove apple.global-support.space pop-up scam related Safari extensions:

safari browser preferences

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

safari extensions window

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

firefox browser iconRemove malicious plug-ins from Mozilla Firefox:

Remove apple.global-support.space pop-up scam related Mozilla Firefox add-ons:

accessing mozilla firefox add-ons

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

removing malicious add-ons from mozilla firefox

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

chrome-browser-iconRemove malicious extensions from Google Chrome:

Remove apple.global-support.space pop-up scam related Google Chrome add-ons:

removing malicious google chrome extensions step 1

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

removing malicious Google Chrome extensions step 2

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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