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Do not enter credentials on a website as part of the Email Disabling Service scam

Also Known As: possible malware infections
Damage level: Medium

What is the Email Disabling Service email scam?

Frequently, cyber criminals send phishing emails to trick unsuspecting recipients into providing sensitive information. They attempt to convince recipients to send the information via email or enter it on the provided website.

Scammers behind such emails impersonate legitimate companies, organizations, and other entities to make them seem like they can be trusted. In fact, these bogus emails can never be trusted.

Email Disabling Service email scam

This email is disguised as a notice from an email service provider, stating that it will start terminating non-active users from the first day of February 2021 (the date in this email may vary).

It also states that, to prevent the email account from being deactivated (deleted), recipients must "confirm" their accounts via the provided website link ("Confirm Account now" hyperlink). In fact, the link opens a deceptive website asking users to enter their email login credentials (email addresses and passwords).

It is clear that cyber criminals behind this phishing email attempt to deceive recipients into providing email account login credentials, so that they can then gain access to email messages for sensitive information, personal documents, etc. Cyber criminals can also use stolen email accounts to send this (or other phishing emails) to users on the contact lists (send malspam).

Note that they could try to use stolen credentials to log into other accounts as well - people often use the same usernames/email addresses and passwords for multiple accounts. If they succeed, cyber criminals can cause even more damage. For example, they could steal identities, and make money transactions and purchases.

Therefore, links in phishing emails should never be opened and, more importantly, never enter personal information on deceptive, unofficial pages.

Threat Summary:
Name Email Disabling Service Email Scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Email service provided is terminating inactive accounts
Disguise Notification from email service provider
Related Domain web-mail.uhc-com[.]tk
Detection Names (web-mail.uhc-com[.]tk) DrWeb (Malicious), Fortinet (Spam), Sophos (Spam), Spamhaus (Spam), Full List Of Detections (VirusTotal)
Serving IP Address (web-mail.uhc-com[.]tk) 172.67.144.74
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
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More examples of phishing emails used to extort personal information from recipients are "Credito Agricola Email Scam", "Ruralvía Seguridad Email Scam" and "Millennium BCP Email Scam".

Most of these emails are disguised as important messages from legitimate companies (that have no association with the bogus emails) and contain links that open deceptive websites whereby visitors are asked to provide some information.

As mentioned above, scammers behind this particular phishing email attempt to obtain email login credentials, however, these emails are often used to trick recipients into providing other sensitive information such as social security numbers, credit card details, bank account numbers, and other data. Furthermore, cyber criminals can use these emails as channels to deliver malware.

How do spam campaigns infect computers?

Typically, cyber criminals behind malspam campaigns send emails with a file attached to them or a download link to the malicious file. Their main goal is to trick recipients into opening/executing the rogue file, which then installs malicious software.

Some examples of files that cyber criminals send via email are Microsoft Office and PDF documents, executables (.exe), JavaScript, and archives (ZIP, RAR).

Note that malicious documents that are opened with Microsoft Office 2010 or newer versions install malicious software only if users enable macros commands (enable editing/content). These versions include "Protected View" mode, which does not allow opened malicious documents to install malware automatically. Older versions do not include this feature and install malicious software without asking permission.

How to avoid installation of malware

You are advised to download files and programs from official websites and via direct download links. Other tools and sources such as third party downloaders and installers, unofficial pages, and Peer-to-Peer networks (e.g., eMule, torrent clients) should not be used to download or install software.

Check all "Custom", "Advanced" and other similar settings (or available checkboxes) for offers to download and/or install unwanted apps. Do not click ads on dubious websites, since they can be designed to open bogus web pages or cause unwanted downloads and installations.

Remove any unwanted, suspicious extensions, plug-ins and add-ons installed on the browser, and software of this kind from the operating system.

If you have already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the email:

Subject: Email Disabling Service Notice: Case: 577158671

Hi -

We are terminating all Pending older versions and non-active users of -  f rom 2/1/2021 7:38:06 a.m.

Kindly confirm your ID (-) from being de-activated

Confirm Account now
Account will be deleted after 2/1/2021 7:38:06 a.m.   You can change the frequency of these notifications within your mailbox portal.


2020 -
Terms of use     Privacy & cookies

Screenshot of the deceptive website asking to enter email login credentials (email address and password):

email disabling service email scam phishing website

Another example of an email from this spam campaign:

Email Disabling Service scam variant (2021-05-28)

Text presented within:

Subject: Server Administrator. | IT Support Email Shutdown ******** 28th May 2021.

 

Server Administrator | IT Support ********

Hello ********

We are closing all old versions and non-active users from 5/28/2021 6:14:09 a.m.. Please confirm your email address ******** to keep your account from being deactivated.
Confirm Your Email Here

Account will be  automatically deleted after 5/28/2021 6:14:09 a.m. You can change the frequency of these notifications within your mailbox portal.

Screenshot of a phishing website promoted via this email:

Email Disabling Service scam phishing website (2021-05-28)

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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Quick menu:

How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows.

If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup.

Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button.

In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

 

manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs.

These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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