Do not enter credentials on a website in Email Disabling Service scam

Also Known As: possible malware infections
Distribution: Low
Damage level: Medium

Email Disabling Service email scam removal guide

What is Email Disabling Service email scam?

Most of the times, cybercriminals send phishing emails with the purpose to trick unsuspecting recipients into providing sensitive information. They attempt to convince recipients to send them that information via email or enter it on the provided website. It is noteworthy that scammers behind such emails impersonate legitimate companies, organizations, or other entities to make them look like they can be trusted. In one way or another, such emails can never be trusted.

Email Disabling Service email scam

This email is disguised as a notice from the email service provider, it says that the email service provider will start terminating non-active users from the first day of February 2021 (the date in this email may vary). It also says that in order to prevent the email account from deactivated (deleted), recipients have to "confirm" their account via the provided website link ("Confirm Account now" hyperlink). That link opens a deceptive website asking to enter email login credentials (email address and password).

It is clear that cybercriminals behind this phishing email attempt to deceive recipients into providing them their email account login credentials so they could access all the emails and see if they contain sensitive information, personal documents. Also, cybercriminals could use stolen email accounts to send this or other phishing emails to users on the contact list, send malspam. It is important to mention that they could try to use stolen credentials to log into other accounts as well. It is common that users use the same usernames or email addresses and passwords for multiple accounts. If succeeded, cybercriminals may cause even more damage. For example, they could steal identities, make money transactions, purchases. Therefore, links in phishing emails should never be opened, and more importantly, personal information on deceptive, unofficial pages should never be entered.

Threat Summary:
Name Email Disabling Service Email Scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Email service provided is terminating inactive accounts
Disguise Notification from email service provider
Related Domain web-mail.uhc-com[.]tk
Detection Names (web-mail.uhc-com[.]tk) DrWeb (Malicious), Fortinet (Spam), Sophos (Spam), Spamhaus (Spam), Full List Of Detections (VirusTotal)
Serving IP Address (web-mail.uhc-com[.]tk)
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

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More examples of phishing emails used with the purpose to extract personal information from their recipients are "Credito Agricola Email Scam", "Ruralvía Seguridad Email Scam" and "Millennium BCP Email Scam". Most of these emails are disguised as important letters from legitimate companies (that have nothing to do with such emails) and contain links that open deceptive websites where visitors are asked to provide some personal information. As mentioned in the previous paragraph, scammers behind this particular phishing emails attempt to obtain email login credentials. However, it is common that such emails are used to trick recipients into providing other sensitive information like social security numbers, credit card details, bank account numbers, or other data as well. Also, cybercriminals can use emails as channels to deliver malware.

How do spam campaigns infect computers?

When emails are used to deliver malware, they contain malicious attachments or download links for malicious files. Like most phishing emails, such emails often are disguised as important, official letters from legitimate companies. Typically, they contain some malicious MS Office document, JavaScript file, archive files like ZIP, RAR, PDF documents, or executable file (like .run, .exe). If download and opened, that attached file installs malware on the operating system. It is important to know that malicious Word, Excel files infect computers only after getting a permission enable malicious macros (editing/content) in them. Although, it applies only to documents opened using Microsoft Office 2010 or any newer version that include the "Protected View" mode. Malicious documents opened with older versions do not have that mode and infect computers automatically.

How to avoid installation of malware?

Software (and files) should be downloaded only from official, reputable web pages and via direct links. Other sources such as unofficial websites, third party downloaders, Peer-to-Peer networks (e.g., torrent clients, eMule), freeware download pages, and so on, are not reliable. The same applies to third party installers. Files or links in received emails that are not relevant and sent from suspicious addresses should not be opened. Usually, such emails are used to deliver malware or phishing attacks. Installed software must be updated or activated only with tools from its official developers. Third party, unofficial tools tend to be malicious. Also, it is not legal to use 'cracking' tools to activate any licensed software. The operating system should be scanned for threats regularly. It is advisable to run such scans with a reputable antivirus or anti-spyware software. If you've already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the email:

Subject: Email Disabling Service Notice: Case: 577158671

Hi -

We are terminating all Pending older versions and non-active users of -  f rom 2/1/2021 7:38:06 a.m.

Kindly confirm your ID (-) from being de-activated

Confirm Account now
Account will be deleted after 2/1/2021 7:38:06 a.m.   You can change the frequency of these notifications within your mailbox portal.

2020 -
Terms of use     Privacy & cookies

Screenshot of the deceptive website asking to enter email login credentials (email address and password):

email disabling service email scam phishing website

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":


manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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