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How to get rid of apps downloaded via customers-info.space?

Also Known As: customers-info.space pop-up
Type: Mac Virus
Distribution: Low
Damage level: Medium

How to remove apps promoting customers-info[.]space?

What is customers-info[.]space?

As a rule, websites like customers-info[.]space display deceptive notifications falsely stating that a device is infected to trick visitors into believing that they need to download a specific app and remove those viruses with it immediately. In other words, deceptive pages like customers-info[.]space use scare tactics to trick visitors into downloading and installing potentially unwanted applications (PUAs). It is uncommon for users to visit such pages intentionally: usually, users open them by clicking deceptive ads, or these pages get opened while visiting other shady sites or by installed PUAs.

customers-info[.]space scam

In most cases, pages like customers-info[.]space claim to have detected a specific number of viruses on a device and urge to remove them as soon as possible (before those viruses have caused any further damage). The customers-info[.]space displays a fake virus alert message claiming to have detected sixteen viruses on a device and informing visitors that those viruses have damaged the battery. To prevent further damage customers-info[.]space urges visitors to tap the "Remove Virus" button, which downloads some application that supposed to remove the viruses and install the downloaded app. It is important to know that pages like customers-info[.]space can be used to promote adware, browser hijackers, or even malicious apps. Although, they can be used to advertise legitimate apps as well. In one way or another, applications should be downloaded from App Store or other legitimate sources, and never through of from pages like customers-info[.]space.

It is common for websites like customers-info[.]space and other unreliable sites to be promoted through/opened by PUAs. They are called PUAs (potentially unwanted applications) because users do not download or install them intentionally. It is noteworthy that apps of this type can be designed to generate coupons, banners, surveys, pop-ups, or other ads. What is worse, their ads tend to be used to promote questionable websites or even to distribute (download, install) unwanted software. Furthermore, PUAs can be designed to collect Internet Protocol addresses, addresses of visited web pages, entered search queries, geolocations, etc., and (or) sensitive details. Usually, they collect data for their developers so they could use it for marketing purposes or monetize it another way (e.g., sell gathered data to third parties, potentially some cybercriminals).

Threat Summary:
Name customers-info.space pop-up
Threat Type Phishing, Scam, Mac malware, Mac virus
Fake Claim Website detected sixteen viruses on a device
Serving IP Address 104.21.12.191
Symptoms Your Mac becomes slower than normal, you see unwanted pop-up ads, you are redirected to dubious websites.
Distribution methods Deceptive pop-up ads, free software installers (bundling), fake Flash Player installers, torrent file downloads.
Damage Internet browser tracking (potential privacy issues), display of unwanted ads, redirects to dubious websites, loss of private information.
Malware Removal (Mac)

To eliminate possible malware infections, scan your Mac with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
▼ Download Combo Cleaner for Mac
To use full-featured product, you have to purchase a license for Combo Cleaner. Limited three days free trial available.

There are many websites like customers-info[.]space. Some examples are app-department[.]report, protectad[.]online, tionscalen[.]top. None of these websites are trustworthy - virus alerts on them are fake. It is common that these pages are disguised as legitimate notifications from Apple/iOS. Although, neither the Apple company nor its software has anything to do with them. If encountered, pop-ups or other types of fake warnings on pages like customers-info[.]space can be (and should be) ignored.

How did potentially unwanted applications install on my computer?

One of the most popular ways to trick unwary users into downloading, installing potentially unwanted applications is to bundle them together with other programs, mainly with programs that are freely available for download. Users download and install bundled applications when they do not decline unwanted offers - when they do not change the settings or untick checkboxes that downloaders, installers that come bundled with PUAs have. Typically, offers to download or install unwanted apps can be opted out using "Advanced", "Custom", "Manual", or other settings. Another way deceptive way to distribute PUAs is to design advertisements to be capable of executing certain scripts. Those ads cause unwanted downloads or installations when users click them. It is noteworthy that most of  those advertisements appear on questionable websites.

How to avoid installation of potentially unwanted applications?

It is recommended not to open downloads that came from torrent clients, eMule (and other Peer-to-Peer networks), third-party downloaders, unofficial pages, etc., or use any third-party installers to install the software. Files and programs should be downloaded from official pages and via direct links. Also, it is advisable to check downloaders, installers for "Advanced", "Custom" or other settings, or checkboxes to make sure if they do not include any unwanted offers. Additionally, it is recommended to avoid clicking on advertisements that appear on various shady websites should not be trusted (clicked) as well. Those ads could open untrustworthy sites or even cause unwanted downloads, installations. Unwanted, suspicious applications (extensions, add-ons, or plug-ins) that are installed on a browser should be removed. The same should be done with apps of this kind that are installed on the operating system. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate them.

Text in the fake virus alert message:

Apple Security

(16) Viruses have been detected on your iPhone and battery has been infected and damaged.

If you do not remove this malware now, it may cause more damage to your device. How to fix this:

Step 1: Tap the button below & install the recommended virus protection tool for free from the AppStore.

Step 2: Run the app to remove all malware to repair your phone to 100%
1 minutes and 25 seconds
Download and Install
Detected By Apple.

To enable pop-up blocking, fraudulent website warnings, and remove web browsing data in mobile Apple devices, follow these steps:

First, go to "Settings", and then scroll down to find and tap "Safari".

remove pop-ups and clear cache step 1

Check if the "Block Pop-ups" and "Fraudulent Website Warning" toggles are enabled. If not, enable them immediately. Then, scroll down and tap "Advanced".

disable pop-ups and clear cache step 2

Tap "Website Data" and then "Remove All Website Data".

disable pop-ups and clear cache step 3

Instant automatic Mac malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of Mac malware. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for Mac By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Combo Cleaner. Limited three days free trial available.

Quick menu:

Video showing how to remove adware and browser hijackers from a Mac computer:

Potentially unwanted applications removal:

Remove potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX", "NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove customers-info.space pop-up related files and folders:

Finder go to folder command

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

step1Check for adware-generated files in the /Library/LaunchAgents folder:

removing adware from launch agents folder step 1

In the Go to Folder... bar, type: /Library/LaunchAgents

removing adware from launch agents folder step 2
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step2Check for adware generated files in the /Library/Application Support folder:

removing adware from application support folder step 1

In the Go to Folder... bar, type: /Library/Application Support

removing adware from application support folder step 2
In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

step3Check for adware-generated files in the ~/Library/LaunchAgents folder:

removing adware from ~launch agents folder step 1


In the Go to Folder bar, type: ~/Library/LaunchAgents

removing adware from ~launch agents folder step 2

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step4Check for adware-generated files in the /Library/LaunchDaemons folder:

removing adware from launch daemons folder step 1
In the Go to Folder... bar, type: /Library/LaunchDaemons

removing adware from launch daemons folder step 2
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

step 5 Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click "Start Combo Scan" button.

scan-with-combo-cleaner-1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

scan-with-combo-cleaner-2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

customers-info.space pop-up removal from Internet browsers:

safari browser iconRemove malicious extensions from Safari:

Remove customers-info.space pop-up related Safari extensions:

safari browser preferences

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

safari extensions window

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

firefox browser iconRemove malicious plug-ins from Mozilla Firefox:

Remove customers-info.space pop-up related Mozilla Firefox add-ons:

accessing mozilla firefox add-ons

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

removing malicious add-ons from mozilla firefox

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

chrome-browser-iconRemove malicious extensions from Google Chrome:

Remove customers-info.space pop-up related Google Chrome add-ons:

removing malicious google chrome extensions step 1

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

removing malicious Google Chrome extensions step 2

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
customers-info.space pop-up QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of customers-info.space pop-up on your mobile device.
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Platform: macOS

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