Your ANTIVIRUS subscription has expired removal instructions
What is Your ANTIVIRUS subscription has expired?
Scammers use various techniques to trick unsuspecting users into providing sensitive information, making monetary transactions, installing unnecessary (or even malicious) software, and so on. Usually, they use email, deceptive websites, text messages, and other channels for that. In this particular case, scammers try to monetize a deceptive website pretending to be a legitimate, official Norton security product page. Although, this page has nothing to do with any official Norton website. As a rule, deceptive pages like this one are promoted through deceptive advertisements, other untrustworthy pages, and potentially unwanted applications (PUAs).
This deceptive page displays a fake status of the Norton product subscription. It shows a fake message saying that Norton antivirus subscription has expired and warns that a computer is now vulnerable/exposed to viruses, malware. This page also claims that users are eligible for up to 70% off the regular subscription price if they will renew the subscription until the specific date (in our example, it is March 8, 2021). Typically, websites like this one get opened even when users do not even have Norton (or another security suite) installed on their computers. There are similar scams that lead to legitimate product pages and are monetized by earning a commission from the sale. It is likely that this deceptive page is used to advertise some legitimate Norton product too. However, legitimate companies do not allow rogue affiliates to advertise their products or services using false advertising or other misleading methods like this page does. Therefore, this and any other similar page should never be trusted. It is important to mention that some of these pages could be used to trick users into purchasing fake products or even installing malicious software.
It is common for scam websites and other shady pages to be promoted through potentially unwanted applications. It is worthwhile to mention that apps of this kind can be designed to collect browsing data and other information, generate advertisements. Most of them target IP addresses, websites of visited pages, entered search queries, geolocations, etc. Nevertheless, they can be capable of accessing sensitive, confidential information as well. Moreover, developers could sell that information to third parties (potentially cybercriminals), or monetize it in another way. Examples of ads that PUAs usually serve are coupons, banners, surveys, pop-up ads. It is common for their ads to be used to promote questionable sites. Although, it is possible for those ads to be designed to cause downloads, installations of unwanted applications by executing certain scripts. Therefore, if some PUA is installed on a browser or the operating system, then it should be removed immediately.
|Name||Your ANTIVIRUS subscription has expired pop-up|
|Threat Type||Phishing, Scam, Social Engineering, Fraud|
|Fake Claim||Norton antivirus subscription has expired|
|Disguise||Notification from Norton|
|Serving IP Address||220.127.116.11|
|Symptoms||Fake error messages, fake system warnings, pop-up errors, hoax computer scan.|
|Distribution methods||Compromised websites, rogue online pop-up ads, potentially unwanted applications.|
|Damage||Loss of sensitive private information, monetary loss, identity theft, possible malware infections.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
More examples of deceptive scam websites that are designed to look like official product pages are "Microsoft Security Essentials Alert", "WARNING CRITICAL MESSAGE", "Required Video Codec Is Not Installed On Your Computer". These pages can be used to trick users into installing unwanted, potentially malicious software, sending money, providing remote access to the operating system, and for other malicious purposes. Pages of this kind have to be ignored.
How did potentially unwanted applications install on my computer?
In most cases, potentially unwanted apps are distributed by integrating them in downloaders or installers of other programs. This distribution method is known as "bundling". It is used to deceive users into downloading or installing PUAs together with other programs that they download or install on purpose. Typically, offers to download or install potentially unwanted apps are placed in "Custom", "Advanced" settings of downloaders or installers. When users do not check and change those settings (or leave certain checkboxes ticked), they agree to download or install additionally included/bundled applications too. Deceptive advertisements can lead to unwanted downloads and installations as well. However, it applies only to ads that are designed to execute certain scripts, and those ads cannot start download or installation process without being clicked.
How to avoid installation of potentially unwanted applications?
it is advisable not to download (or install) any programs or files through third-party downloaders, installers, from untrustworthy websites, through Peer-to-Peer networks (e.g., torrent clients, eMule), and other similar channels. They should be downloaded from official websites and via direct download links. It is also recommended not to finish downloads and installations without checking downloaders, installers for "Custom", "Advanced" and other settings, or checkboxes and seeing if they can be used to opt out bundled applications. Additionally, it advisable not to click on advertisements if they appear on questionable websites (e.g., on pages relating to gambling, pornography, adult dating). Quite often, those ads are designed to open potentially malicious websites or cause unwanted downloads, installations. Users who have any unwanted extensions, plug-ins, and add-ons installed on browsers should remove them. The same should be applied to programs of this kind that are installed on the operating system. If your computer is already infected with PUAs, we recommend running a scan with Malwarebytes for Windows to automatically eliminate them.
Text presented in Your ANTIVIRUS subscription has expired fake notification:
Your ANTIVIRUS subscription has expired
Your subscription of ANTIVIRUS Protection for Windows has expired on March 4, 2021.
After the expiry date has passed a virus may infected your computer, malicious malware might be installed, or your identity may be stolen.
Your PC is unprotected, it is exposed to viruses and other malware ...
Discount (March 8, 2021):
You are eligible for UP TO 70% OFF
Screenshots of browser notifications (delivered by pushwelcome[.]com) used to promote "Your ANTIVIRUS Subscription Has Expired" scam:
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is Your ANTIVIRUS subscription has expired?
- STEP 1. Uninstall deceptive applications using Control Panel.
- STEP 2. Remove rogue extensions from Google Chrome.
- STEP 3. Remove potentially unwanted plug-ins from Mozilla Firefox.
- STEP 4. Remove rogue extensions from Safari.
- STEP 5. Remove rogue plug-ins from Microsoft Edge.
- STEP 6. Remove adware from Internet Explorer.
Removal of potentially unwanted applications:
Windows 7 users:
Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.
Windows XP users:
Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.
Windows 10 and Windows 8 users:
Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.
Mac OSX users:
Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.
In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".
After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.
Remove rogue extensions from Internet browsers:
Video showing how to remove potentially unwanted browser add-ons:
Remove malicious extensions from Google Chrome:
Click the Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.
If you continue to have problems with removal of the your antivirus subscription has expired pop-up, reset your Google Chrome browser settings. Click the Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.
After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.
In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.
Remove malicious plugins from Mozilla Firefox:
Click the Firefox menu (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window remove all recently-installed suspicious browser plug-ins.
Computer users who have problems with your antivirus subscription has expired pop-up removal can reset their Mozilla Firefox settings.
Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, in the opened menu, click Help.
Select Troubleshooting Information.
In the opened window, click the Refresh Firefox button.
In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.
Remove malicious extensions from Safari:
Make sure your Safari browser is active, click Safari menu, and select Preferences....
In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.
Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...
In the opened window select all history and click the Clear History button.
Remove malicious extensions from Microsoft Edge:
Click the Edge menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.
If you continue to have problems with removal of the your antivirus subscription has expired pop-up, reset your Microsoft Edge browser settings. Click the Edge menu icon (at the top right corner of Microsoft Edge) and select Settings.
In the opened settings menu select Reset settings.
Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.
- If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.
Remove malicious add-ons from Internet Explorer:
Click the "gear" icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".
If you continue to have problems with removal of the your antivirus subscription has expired pop-up, reset your Internet Explorer settings to default.
Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.
Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.
Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.
In the opened window, select the Advanced tab.
Click the Reset button.
Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.
Commonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.
If you are experiencing problems while trying to remove your antivirus subscription has expired pop-up from your computer, please ask for assistance in our malware support forum.
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