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How to remove ctcodeinfo.com from browser settings?

Also Known As: ctcodeinfo.com browser hijacker
Damage level: Medium

What is ctcodeinfo.com?

Ctcodeinfo.com is the address of a fake search engine. As a rule, fake search engines are promoted through potentially unwanted applications (PUAs) called browser hijackers. It is known that this particular address is promoted through various malicious apps, for example, a fake Google Translate extension, which also adds the "Managed by your organization" feature).

In most cases, apps of this kind hijack browsers by changing some of their settings. It is common that they collect browsing-related and (or) other information as well.

ctcodeinfo.com browser hijacker

Most browser hijackers promote fake search engines (hijack browsers) by modifying settings such as the address of a homepage, new tab, and default search engine. More precisely, by changing those addresses to an address of a certain fake search engine.

The fake Google Translate and a number of other apps change those settings to ctcodeinfo.com - they open ctcodeinfo.com when users open a browser/new browser window, new tab, or enter search queries into the URL bar. Typically, fake search engines show results generated by a legitimate search engine, by another questionable search engine, or generate their own results that often include links to untrustworthy websites, shady ads.

Ctcodeinfo.com shows results generated by Google. It redirects users to google.com. Usually, the only way to stop a hijacked browser from opening a certain address is to uninstall a browser hijacker from it (or the operating system). The same applies to ctcodeinfo.com - it can be removed from browser settings only when the fake Google Translate extension or another app that promotes ctcodeinfo.com is no longer installed.

Another reason to remove any installed browser hijacker is that it could be designed to gather browsing data like entered search queries, IP addresses, geolocations, URLs of visited sites and other information, or even sensitive data (e.g., passwords, credit card details). It is common that data collected by browser hijackers is misused for marketing purposes, sold to third parties (potentially cybercriminals), or monetized in other ways.

Therefore, users who have a browser hijacker installed on a browser or the operating system may have problems relating to browsing safety, online privacy, or other issues.

Threat Summary:
Name ctcodeinfo.com browser hijacker
Threat Type Browser Hijacker, Redirect, Search Hijacker, Toolbar, Unwanted New Tab
Browser Extension(s) Fake Google Translate extension and other potentially unwanted applications
Supposed Functionality Improved browsing experience, accurate search results
Affected Browser Settings Homepage, new tab URL, default search engine
Serving IP Address 155.138.226.36
Detection Names (installer for the fake Google Translate app) Avast (Win32:PWSX-gen [Trj]), BitDefender (Gen:Variant.Zusy.371633), ESET-NOD32 (Multiple Detections), Kaspersky (UDS:Trojan.Win32.Injuke.gen), Microsoft (Trojan:Win32/Stealer.KA!MTB), Full List Of Detections (VirusTotal)
Symptoms Manipulated Internet browser settings (homepage, default Internet search engine, new tab settings). Users are forced to visit the hijacker's website and search the Internet using their search engines.
Distribution methods Deceptive pop-up ads, free software installers (bundling), fake Flash Player installers.
Damage Internet browser tracking (potential privacy issues), display of unwanted ads, redirects to dubious websites.
Malware Removal (Windows)

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More examples of fake search engines are janextupd.com, oksearch.org, and searchnets.xyz. It is worthwhile to mention that sometimes browser hijackers promote fake search engines without changing any settings.

In such cases, they redirect users to certain addresses when users enter search queries into the URL bar. In one way or another, unwanted addresses can be stopped from being opened only after removing browser hijackers that promote them.

Apps of this type are called potentially unwanted applications because most users download and install them unknowingly.

How did ctcodeinfo.com install on my computer?

One of the deceptive ways to distribute browser hijackers and other PUAs is by using a marketing method called "bundling" (by bundling PUAs with other programs). In other words, by including PUAs in downloaders and installers of other programs. In most cases, offers to download or install bundled applications can be declined using "Advanced", "Custom" or other settings, or by unticking checkboxes that certain downloaders, installers have.

When users download and install programs without changing any of those settings, they allow for included PUAs to be downloaded and installed too. Another deceptive way to distribute PUAs is by designing advertisements to execute certain scripts. Users cause unwanted downloads, installations by clicking on those ads.

How to avoid installation of potentially unwanted applications?

It is not recommended to download software, files from untrustworthy, unofficial websites through torrent clients, eMule, and other Peer-to-Peer networks), using third-party downloaders, and so on. It is not safe to use third-party installers as well. It is common that they are used to distribute questionable, even malicious files, apps.

Software and files should be downloaded through direct links and from official websites. Furthermore, downloads and installations should not be finished without checking downloaders, installers for "Custom", "Advanced," (or other settings) and declining unwanted offers (opting out bundled apps).

One more way to avoid unwanted downloads, installations is not to click on ads that appear on untrustworthy websites. Those ads tend to be used to promote shady pages or distribute unwanted apps.

Unwanted, suspicious extensions, add-ons, plug-ins installed on a browser or programs of this kind installed on the operating system should be uninstalled. If your computer is already infected with browser hijackers, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate it.

Ctcodeinfo.com redirects to google.com (GIF):

ctcodeinfo.com redirect shows results from google

Fake Google Translate extension adds the "Managed by your organization feature:

ctcodeinfo.com redirect fake Google Translate app adds the managed by your organization feature

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Quick menu:

ctcodeinfo.com redirect removal:

Windows 10 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

macOS (OSX) users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

ctcodeinfo.com browser hijacker uninstall via Control Panel

In the uninstall programs window: look for any recently installed suspicious applications, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted applications (which cause browser redirects to the ctcodeinfo.com website), scan your computer for any remaining unwanted components. To scan your computer, use recommended malware removal software.

ctcodeinfo.com redirect removal from Internet browsers:

Video showing how to remove browser redirects:

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing ctcodeinfo.com related Google Chrome extensions

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons (like the fake Google Translate extension), and remove them.

Change your homepage:

Removing ctcodeinfo.com from Google Chrome homepage

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "Settings". In the "On startup" section, look for a browser hijacker URL (hxxp://www.ctcodeinfo.com) below the “Open a specific or set of pages” option. If present click on the three vertical dots icon and select “Remove”.

Change your default search engine:

Removing ctcodeinfo.com from Google Chrome default search engine

To change your default search engine in Google Chrome: Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "Settings", in the "Search engine" section, click "Manage search engines...", in the opened list look for "ctcodeinfo.com" when located click the three vertical dots near this URL and select "Remove from list".

Optional method:

If you continue to have problems with removal of the ctcodeinfo.com browser hijacker, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plugins from Mozilla Firefox:

Removing ctcodeinfo.com related Mozilla Firefox extensions

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click on "Extensions" and remove all recently installed browser plug-ins.

Change your homepage:

Removing ctcodeinfo.com from Mozilla Firefox homepage

To reset your homepage, click the Firefox menu firefox menu icon (at the top right corner of the main window), then select "Options", in the opened window remove hxxp://ctcodeinfo.com and enter your preferred domain, which will open each time you start Mozilla Firefox.

Change your default search engine:

Removing ctcodeinfo.com from Mozilla Firefox default search engine

In the URL address bar, type about:config and press Enter.
Click "I'll be careful, I promise!".
In the search filter at the top, type: "extensionControlled"
Set both results to "false" by either double-clicking each entry or clicking the Mozilla Firefox switch about:config entry button button.

Optional method:

Computer users who have problems with ctcodeinfo.com browser hijacker removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

Removing browser hijackers from safari step 1 - accessing preferences

Make sure your Safari browser is active and click Safari menu, then select Preferences...

removing browser hijacker from safari step 2 - removing extensions

In the preferences window select the Extensions tab. Look for any recently installed suspicious extensions and uninstall them.

Removing browser hijackers from safari step 3 - changing homepage

In the preferences window select General tab and make sure that your homepage is set to a preferred URL, if its altered by a browser hijacker - change it.

removing browser hijackers from safari step 4 - changing the default Internet search engine

In the preferences window select Search tab and make sure that your preferred Internet search engine is selected.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge (Chromium) logoRemove malicious extensions from Microsoft Edge:

Removing browser hijackers from Microsoft Edge step 1

Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the top right corner of Microsoft Edge), select "Extensions". Locate any recently-installed suspicious browser add-ons, and remove them.

Change your homepage and new tab settings:

Removing browser hijackers from Microsoft Edge step 2

Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the top right corner of Microsoft Edge), select "Settings". In the "On startup" section look for the name of the browser hijacker and click "Disable".

Change your default Internet search engine:

Removing browser hijackers from Microsoft Edge step 3

To change your default search engine in Microsoft Edge: Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the top right corner of Microsoft Edge), select "Privacy and services", scroll to bottom of the page and select "Address bar". In the "Search engines used in address bar" section look for the name of the unwanted Internet search engine, when located click the "Disable" button near it. Alternatively you can click on "Manage search engines", in the opened menu look for unwanted Internet search engine. Click on the puzzle icon Microsoft Edge (Chromium) puzzle icon near it and select "Disable".

Optional method:

If you continue to have problems with removal of the ctcodeinfo.com browser hijacker, reset your Microsoft Edge browser settings. Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the top right corner of Microsoft Edge) and select Settings.

Microsoft Edge (Chromium) reset step 1

In the opened settings menu select Reset settings.

Microsoft Edge (Chromium) reset step 2

Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.

Microsoft Edge (Chromium) reset step 3

  • If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

Removing ctcodeinfo.com related Internet Explorer extensions

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently installed suspicious extensions, select these entries and click "Remove".

Change your homepage:

Removing ctcodeinfo.com from Internet Explorer homepage

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Internet Options", in the opened window remove hxxp://ctcodeinfo.com and enter your preferred domain, which will open each time you launch Internet Explorer. You can also enter about: blank to open a blank page when you start Internet Explorer.

Change your default search engine:

Removing ctcodeinfo.com from Internet Explorer default search engine

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". In the opened window, select "Search Providers", set "Google", "Bing", or any other preferred search engine as your default and then remove "ctcodeinfo.com".

Optional method:

If you continue to have problems with removal of the ctcodeinfo.com browser hijacker, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Summary:

declining installation of browser hijackers while downloading free software sampleA browser hijacker is a type of adware infection that modifies Internet browser settings by assigning the homepage and default Internet search engine settings to some other (unwanted) website URL. Commonly, this type of adware infiltrates operating systems through free software downloads. If your download is managed by a download client, ensure that you decline offers to install advertised toolbars or applications that seek to change your homepage and default Internet search engine settings.

Removal assistance:
If you are experiencing problems while trying to remove ctcodeinfo.com browser hijacker from your Internet browsers, please ask for assistance in our malware support forum.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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