Ignore the Verify Your Email Account phishing email

Also Known As: possible malware infections
Distribution: Moderate
Damage level: Medium

Verify Your Email Account scam removal guide

What is Verify Your Email Account scam?

As a rule, cybercriminals behind phishing emails try to trick recipients into providing some sensitive information. Most cybercriminals try to extract information such as credit card details (e.g., cardholder name and surname, card number, CVV code, expiry date), social security numbers, login credentials (usernames and passwords), or other personal data. Usually, phishing emails look like official letters from legitimate, well-known organizations, companies, or other entities. Scammers behind this email pretend to be the email service provider's team members. Their goal is to extract email account login credentials.

Verify Your Email Account Scam

As mentioned in the introduction paragraph, this phishing email is disguised as a letter from the email service provider team. It claims that the email account has been blacklisted due to subsequent verification failure. Scammers behind this email attempt to trick recipients into believing that they need to verify their email account within 24 hours. Otherwise their account will be terminated. The "VERIFY ACCOUNT NOW" button in the email opens a phishing website designed to look like a sign-in page. This website asks to enter the email address and a password. It is used by scammers to steal email account login credentials. Usually, cybercriminals behind phishing emails like this one use stolen accounts to deliver malware, send spam, trick other users into transferring them money, or for other malicious purposes. Also, they check messages for personal information that could be monetized using one or another method. Therefore, it is strongly recommended not to log into websites without being completely sure that they are official and can be trusted. It is important to mention that cybercriminals can try to use stolen login credentials to access other accounts (e.g., social media, banking account) as well. Therefore, victims who use the same credentials for multiple accounts are likely to lose access to more than one account.

Threat Summary:
Name Verify Your Email Account Scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Email account is blacklisted
Disguise Notification from the email service provider
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

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A couple of examples of other phishing emails are "Secure Your Email Scam", "Nexi Email Scam", and "Account Service Email Scam". As a rule, they contain a link designed to open a deceptive website where visitors are asked to provide their login credentials or other sensitive information. In some cases, recipients are asked to provide personal information directly via email. In one way or another, such emails have to be ignored. It is noteworthy that cybercriminals often use email as a channel to deliver malware. Some examples of emails used to trick users into installing malware on their computers are "SALAMA Email Virus" and "FedEx Express Email Virus".

How do spam campaigns infect computers?

Typically, emails used to trick recipients into installing malware on their computers contain a malicious attachment or a download link for a malicious file. In both cases, recipients infect computers after opening a malicious file that they have downloaded via received email. Some examples of files that are commonly used to deliver malware via email are Microsoft Office documents, PDF documents, executable files like .exe, archive files (like ZIP, RAR), JavaScript files. It is important to know that documents opened with Microsoft Office 2010 or later do not infect computers unless users enable macros commands (editing or content). However, older MS Office versions do not have the "Protected View" mode that prevents malicious documents from installing malware without additional permission.

How to avoid installation of malware?

It is strongly advisable to ignore irrelevant emails that are sent from an unknown sender and contain some website link or attachment (or multiple attachments). it is common that cybercriminals use such emails as a channel to deliver their malware. Usually, emails of this type are disguised as official letters from legitimate entities. Also, it is recommended to avoid opening files that are downloaded through or from third-party downloaders, unofficial pages, Peer-to-Peer networks like torrent clients, eMule, and so on. Files (and programs) should be downloaded from official websites via direct links. Furthermore, it is important to update and activate installed software using tools and (or) implemented functions that its official developers have created. It is common that users who use third-party tools unknowingly install malicious software on their computers. Moreover, it is illegal to use 'cracking' tools to activate licensed software. One more way to avoid malware is to have a reputable anti-spyware or antivirus software and scam the operating system with it on a regular basis. If you've already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the Verify Your Email Account email:

Subject: Verify Email Account : Message is from a ******** trusted source

Verify your email Account
Atn: ******** ,

Your ******** has been BLACKLISTED under the ******** network service due to subsequent verification failure on your Account.
Our service team will terminate your mail account within 24hours, if proper verification is not done.

The email Account Team

Screenshot of the website used to steal login credentials:

verify your email account scam phishing website

Another variant of email verification-themed spam promoting a phishing website:

Email verification-themed spam email promoting a phishing site (2021-05-03)

Text presented within:

Subject: MailBox De-activation


MailBox De-activation

dear ********
We are doing a account  verification survey, which
your e-mail account  was listed  and has  recently not  been updated  verify your account  to help us secure
your email account better.
Verify Your Account Now

If verification is not gotten from you in the next 24hr, we will assume shut down for your email account,   
******** Admin !   2020 All Rights Reserved
This email was generated  with reference no.  27916310
This is an automated message replies cannot be answered

Screenshot of the promoted phishing website:

Phishing website promoted via Email verification-themed spam (2021-05-03)

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":


manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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