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Do not trust the website promoted via Mailjet phishing email

Also Known As: possible malware infections
Distribution: Low
Damage level: Medium

Mailjet email scam removal guide

What is Mailjet email scam?

Usually, cybercriminals behind phishing emails pretend to be legitimate companies, organizations and try to trick unsuspecting recipients into providing them sensitive information. Most of them target credit card details, login credentials, social security numbers, and other personal information. It is common that their phishing emails contain a website link designed to open a page where visitors are asked to provide certain information. This phishing email is disguised as a letter from Mailjet, a legitimate French company.

Mailjet email scam email spam campaign

This phishing email is disguised as a letter regarding Mailjet account subscription renewal. Scammers behind it attempt to trick recipients into believing that this is an automated message sent out to existing Mailjet users to remind them that their subscription is set to renew every year/twelve months. The main purpose of this email is to lure unsuspecting users into thinking that they will be charged a specific amount of money ($15) if they do not cancel the Mailjet subscription within fifteen days from the day they have received the notification. The email contains a hyperlink designed to open a fake Mailjet login page where visitors are asked to enter their account credentials (email address and password). Scammers behind it attempt to steal Mailjet accounts so they could use them for other malicious purposes. For example, to steal identities, deliver malware (send emails with malicious links or attachments), send spam or various scams, trick others into providing personal information, sending money, etc. Also, scammers could check inboxes for other personal, sensitive information. It is important to mention that users who use the same login credentials for more than one account (in this case, Mailjet, and some other account or accounts) are likely to lose access to that other account (or accounts) as well. It is common that cybercriminals try to access different accounts using single stolen login credentials.

Threat Summary:
Name Mailjet Email Scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Mailjet account subscription is set to renew automatically
Disguise Notification regarding automatic subscription renewal from Mailjet
Related Domains michael-klein.online, rodrigolucena[.]com
Serving IP Address (michael-klein[.]online,) 81.169.145.162
Serving IP Address (rodrigolucena[.]com) 172.67.138.58
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

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To summarize, this fraudulent email is used to trick recipients into entering their Mailjet login credentials on a fake login page. Typically, users who wall for such scams lose personal accounts, become victims of identity theft, encounter problems related to online privacy, suffer monetary loss, and (or) have other issues. It is strongly recommended to analyze emails regarding finances, accounts, etc., before entering any personal information. A couple of examples of other phishing emails are "System Administrator Quota Update Email Scam", "Verify Your Email Account Scam", and "Your Free Trial Period is Almost Over Email Scam". It is important to mention that email can be used as a channel to deliver malware as well.

How do spam campaigns infect computers?

Emails that cybercriminals use to deliver malware contain malicious attachments or links designed to open download pages for malicious files). Most cybercriminals attempt to trick recipients into opening some Microsoft Office document, JavaScript file, executable file (e.g., EXE), PDF document, archive file (like ZIP, RAR). Either way, they succeed when recipients download and open (execute) a malicious file. It is important to know that malicious documents opened with Microsoft Office 2010 or newer versions do not infect computers unless users enable content or editing (macros commands) in them. However, this applies only to documents opened with the aforementioned MS Office versions. The older MS Office versions do not include the "Protected View" mode that prevents malicious documents from installing malware. Typically, mails used to deliver malware are disguised as official letters from legitimate companies.

How to avoid installation of malware?

Website links and files in irrelevant emails sent from unknown, suspicious addresses should not be opened. It is common that such emails contain malicious files, links. It is worthwhile to mention that these emails often are designed to look like official, important, letters from legitimate companies (or other entities). All software (and files) should be downloaded from official, trustworthy websites. It is recommended to avoid downloading files or programs using channels that are mentioned in the previous paragraph. Another important detail is to update or activate installed programs with tools or functions that their official developers provide and never with some third-party, unofficial tools. More often than not unofficial updating or activation tools are malicious (used to distribute malware). Also it is not legal to use any of those tools to activate licensed software or use pirated software. Additionally, it is recommended to scan the operating system for threats regularly and do it with a reputable antivirus or anti-spyware software. That software should be up to date. If you've already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the Mailjet email scam:

Subject: Important Information Regarding Your Subscription Account

mailjet

Important Information Regarding Your Subscription Account

To ensure no interruption in your Mailjet account, this email is to notify you that the following services are set to automatically renew every 12 month(s).

Invoice ID: 78343693
Product: DN-2845112
Tax Included: $0.00
Total Amount: $15.00
Renewal Date: 2021-05-12

We will automatically bill your payment method on file up to fifteen (15) days prior to the renewal date. Auto Renewal Terms: Money-back guarantee applies to the account privacy. All plans and products automatically renew unless you cancel. Introductory prices apply to the first term, and will automatically renewal for the same term length at the regular rates.
You may cancel at any time prior to renewal to avoid renewal charges by logging into your online Billing Portal or contacting our Support team.

You have read and agree to Mailjet Auto Renewal Terms, Auto Renewal Terms, Terms of Service, Cancellation Policy and acknowledge receipt of our Privacy Notice.

Screenshot of the fake Mailjet login website:

mailjet email scam fake mailjet login page

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

 

manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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