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Avoid losing an email account via EuroLine Windows Exchange scam email

Also Known As: possible malware infections
Distribution: Low
Damage level: Medium

"EuroLine Windows Exchange email scam" removal guide

What is the "EuroLine Windows Exchange" scam email?

"EuroLine Windows Exchange email scam" refers to a spam campaign - a large-scale operation during which thousands of deceptive emails are sent. The letters distributed through this campaign - supposedly have a copy of payment documentation attached to them, the reception of which users are asked to confirm. Instead of containing the proclaimed information, the phishing attachment is designed to trick users' into providing their email account log-in credentials (i.e., email addresses and passwords). Therefore by trusting these scam letters, users can have their email accounts stolen.

EuroLine Windows Exchange email spam campaign

The "EuroLine Windows Exchange" scam emails (subject/title "Payment Copy for Contract order94049"; may vary) state the recipient's client has requested a wire transfer payment to be made. This fake transfer is intended for the recipient. Allegedly, the attachment is a copy of said payment. Users are asked to confirm that they have received the document. However, rather than contain such data, the attached HTML file ("SwiftPaymentRef94049.html"; filename may vary) is designed to send information entered into it to the scammers' servers. This phishing file is presented as an online PDF document that requires email authentication to be accessed. In other words, users are told that they must enter their mail account credentials (i.e., email address and password) to view it. As mentioned in the introduction, any information typed into the HTML file is inadvertently disclosed to the scammers behind the "EuroLine Windows Exchange" spam campaign. With this information in their possession, scammers can gain access and control over the exposed email accounts.

Cyber criminals often target emails as they are typically connected to (i.e., used to register) other accounts, platforms, and services. Therefore, by hijacking mail accounts - access may be gained to content associated with them. This can lead to a variety of serious issues. To elaborate, through stolen communication accounts (e.g., emails, social networking, social media, messengers, etc.), criminals can proliferate malware by sharing infectious files or malicious links. Alternatively, these platforms can be used for loan requests to contacts/friends/followers - under the guise of the genuine owner. Finance-related accounts (e.g., online banking, money transferring, e-commerce, digital wallets, etc.) can be used to make fraudulent transactions or online purchases. To summarize, by trusting the "EuroLine Windows Exchange" scam letters, users can experience severe privacy issues, financial losses, and even identity theft. If attempts to pass the phishing document's authentication process have already been made, it is strongly advised to immediately change the log-in credentials of all potentially compromised accounts. Furthermore, it is recommended to contact the official support of the exposed accounts.

Threat Summary:
Name EuroLine Windows Exchange Email Scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Scam emails claim to contain a payment copy, the reception of which users are asked to confirm.
Attachment(s) SwiftPaymentRef94049.html (filename may vary)
Detection Names (SwiftPaymentRef94049.html) Avast (HTML:Phishing-BTP [Phish]), BitDefender (Trojan.HTML.Phishing.ARN), Fortinet (JS/Phish.CDFC!tr), Kaspersky (Hoax.HTML.Phish.vj), Microsoft (Trojan:JS/Phish.RR!MTB), Full List Of Detections (VirusTotal)
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

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"Standard Bank Financial Consultancy (SBFC) email scam", "Mailjet email scam", and "System Administrator Quota Update email scam" are a couple examples of phishing spam campaigns. Emails distributed through these mass-scale operations are usually disguised as "official", "urgent", "priority", "important", and similar. However, the letters are not used just for phishing or to facilitate different scams. These emails are also employed to spread trojans, ransomware, cryptominers, and other malware. Due to how widespread spam mail is, it is advised to exercise caution with incoming emails.

How do spam campaigns infect computers?

Systems are infected via malicious files distributed through spam campaigns. These files are attached to the emails, and/or the letters contain download links of such content. Virulent files can be in various formats, e.g., archives (ZIP, RAR, etc.), executables (.exe, .run, etc.), PDF and Microsoft Office documents, JavaScript, and so on. When the files are executed, run, or otherwise opened - the infection process (i.e., malware download/installation) is triggered. For example, Microsoft Office documents cause infections by executing malicious macro commands. This process begins the moment a document is opened in Microsoft Office versions released before 2010. Newer versions have "Protected View" mode that prevents automatic execution of macros. Instead, users can manually enable editing/content (i.e., macro commands), and they are warned of the potential risks.

How to avoid installation of malware?

Dubious and irrelevant emails must not be opened - especially any attachments or links present in them. Additionally, it is recommended to use Microsoft Office versions released after 2010. Aside from spam campaigns, malware is also spread via untrustworthy download channels (e.g., unofficial and free file-hosting websites, Peer-to-Peer sharing networks, and other third-party downloaders), illegal activation tools ("cracks"), and fake updates. Therefore, it is advised to only download from official and verified sources. Furthermore, all programs must be activated and updated with tools/functions provided by legitimate developers. It is paramount to have a reputable anti-virus/anti-spyware suite installed and updated. This software has to be used to run regular system scans and remove detected threats and issues. If you've already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the "EuroLine Windows Exchange" scam email letter:

Subject: Payment Copy for Contract order94049

 

Good Morning,

 

Please your client ask to make this wire transfer to you
Attached file is Reference Swift  Payment copy  against your
contract

 

Kindly confirm on receipt.

 

Kindly let us know if you have any query regarding the same.


Thanks & Regards,

 

www.euroline-windows.com

 

EuroLine Windows Exchange

 

Julie Vogel  Purchasing & Inventory

 

7620 MacDonald Road l Delta, BC V4G 1N2
T: 604.940.8485 | TF: 1.800.337.8604 | F: 604.940.8486
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Appearance of the phishing file attached to the "EuroLine Windows Exchange" scam emails ("SwiftPaymentRef94049.html" filename) GIF:

EuroLine Windows Exchange scam email attachment (SwiftPaymentRef94049.html) GIF

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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