Avoid infecting your system with malware via "SGBM" scam emails

Also Known As: Formbook virus
Type: Trojan
Distribution: Low
Damage level: Severe

"SGBM email virus" removal guide

What is the "SGBM" scam email?

"SGBM email virus" is the name of a malware-proliferating spam campaign. The term "spam campaign" defines a mass-scale operation during which thousands of deceptive emails are sent. The letters distributed through this campaign - are presented as product quotations. The file attached to these scam emails supposedly contains the quotation; however, it triggers download/installation of the FormBook malicious program - upon opening.

SGBM malware-spreading email spam campaign

The "SGBM" scam emails (subject/title "NEW ORDER"; may vary) simply request recipients to review the quotation attached to them. These letters also include real logos and other seemingly legitimate graphical details, the presence of which is intended to increase the appearance of legitimacy. Once the attached archive ("NEW ORDER.pdf.z"; may vary) is opened and the executable file ("NEW ORDER.exe"; may vary) therein is run - FormBook malware's infection chain is jumpstarted.

This piece of malicious software is designed to steal sensitive, personal, and confidential information from infected systems. FormBook can monitor computer and browsing activity. It can take screenshots and record key-strokes (keylogging). Additionally, FormBook can extract information from browsers and other installed applications. Data of interest includes (but is not limited to): browsing and search engine histories, log-in credentials (IDs, email addresses, usernames, and passwords), information stored in the clipboard (copy-paste buffer), personally identifiable details, financial data (e.g., banking account details and credit card numbers). Another heinous ability of FormBook is causing chain infections. In other words, this malware can download/install additional malicious programs (e.g., ransomware, trojans, cryptocurrency miners, etc.). In summary, by trusting the "SGBM" scam letters, users can experience multiple system infections, severe privacy issues, financial losses, and identity theft. If it is known/suspected that FormBook (or other malware) has already infected the device - an anti-virus must be used to remove it without delay.

Threat Summary:
Name Formbook virus
Threat Type Trojan, password-stealing virus, banking malware, spyware.
Hoax Scam emails are disguised as product quotations.
Attachment(s) NEW ORDER.pdf.z containing NEW ORDER.exe (filenames may vary)
Detection Names Avast (Win32:Malware-gen), BitDefender (Trojan.GenericKD.46311049), ESET-NOD32 (Win32/Formbook.AA), Kaspersky (HEUR:Backdoor.Win32.Remcos.gen), Microsoft (Trojan:Win32/Woreflint.A!cl), Full List Of Detections (VirusTotal)
Symptoms Trojans are designed to stealthily infiltrate the victim's computer and remain silent, and thus no particular symptoms are clearly visible on an infected machine.
Payload FormBook
Distribution methods Infected email attachments, malicious online advertisements, social engineering, software 'cracks'.
Damage Stolen passwords and banking information, identity theft, the victim's computer added to a botnet.
Malware Removal (Windows)

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"OCEANIC PROJECTS Email Virus", "WMS Technologies Email Virus", "Seojoong Logistics DMCC Email Virus" - are a few examples of spam campaigns aiming to spread malware. The letters sent through these large-scale operations are typically disguised as "official", "urgent", "important", and similar. The goal is to abuse the recipients' emotions (e.g., alarm, surprise, elation, curiosity, confusion, etc.), thereby tricking them into opening links, attached files, or following some other provided instructions. However, spam campaigns are not used for malware proliferation exclusively. They are also employed to facilitate phishing and other scams. It is strongly advised to exercise caution with incoming mail.

How did "SGBM email virus" infect my computer?

Spam campaigns proliferate malware via infectious files distributed through them. These files can be attached to the scam emails, or they can contain download links of such content. Malicious files can be in various formats, e.g., archives (ZIP, RAR, etc.), executables (.exe, .run, etc.), Microsoft Office and PDF documents, JavaScript, and so forth. When the files are opened - the infection chain (i.e., malware download/installation) is initiated. For example, Microsoft Office documents infect systems by executing malicious macro commands. This process begins automatically when a document is opened in Microsoft Office versions released prior to 2010. Later versions have "Protected View" mode, which allows users to manually enable macros (i.e., editing/content) and warns them of the potential risks.

How to avoid installation of malware?

Suspect and irrelevant emails must not be opened, especially any attachments or links present in them. Additionally, it is recommended to use Microsoft Office versions released after 2010. Aside from spam campaigns, malware is also spread through dubious download channels (e.g., unofficial and free file-hosting websites, Peer-to-Peer sharing networks, etc.), illegal activation ("cracking") tools, and fraudulent updates. Therefore, it is advised to download only from official and verified sources. Furthermore, software must be activated and updated with tools/functions provided by genuine developers. To ensure device integrity and user privacy, it is crucial to have a dependable anti-virus/anti-spyware suite installed and kept updated. These programs have to be used to perform regular system scans and remove detected threats. If you've already opened "SGBM email virus" attachment, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the "SGBM" scam email letter:

Subject: NEW ORDER


Dear Sir,


Kindly, find the attached quotation.


Thank you.


Kind Regards,


Engr. Ghazanfar RAza
MD, Shaan Global BMT LLC
+971 4 3330793 | 0509142082 |  ghazanfar@sgbmdxb.com
Ras AI  Khor Ind 2, Dubai, UAE

Screenshot of VirusTotal detections of the malicious attachment distributed via "SGBM" spam campaign:

SGBM email virus attachment detections on VirusTotal

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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Formbook virus QR code
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