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How to remove malware that has been installed via WMS Technologies malspam email?

Also Known As: WMS Technologies malware email
Type: Trojan
Distribution: Low
Damage level: Severe

WMS Technologies email virus removal guide

What is WMS Technologies Email Virus?

One of the channels cybercriminals use to distribute is email. In such cases, they pretend to be legitimate companies, organizations, etc., and include a malicious attachment or a download page for a malicious file in their email. Their main goal is to trick recipients into downloading and opening a malicious file. The purpose of this malspam campaign is to trick recipients into opening a malicious Microsoft Excel document that can install different malicious programs, e.g., AZORult, AgentTesla, Snake Keylogger, LokiBot, Oski Stealer.

WMS Technologies Email Virus malware-spreading email spam campaign

Cybercriminals behind this email pretend to be an Indian company called WMS Technologies Pvt. Ltd. They disguised their email as a product inquiry letter. It is common that such emails are designed to look like important, official letters containing invoices, purchase orders, or other documents. It is also very common that they mention existing companies, real people, etc. In one way or another, all these emails are used to deliver malicious software. As mentioned in the first paragraph, the file (MS Excel document) attached to this email is used to distribute different malicious programs such as AZORult, AgentTesla, Snake Keylogger, LokiBot, Oski Stealer., and other programs of this kind. Most of the mentioned programs are used with a purpose to steal sensitive information like credit card details (cardholder name, card number, CVV number, etc.), login credentials (usernames, email addresses, passwords), social security numbers, and other information that could be used to access personal accounts, make fraudulent purchases, transactions or monetized in other ways. AgentTesla is a type of software, a remote access trojan (RAT), that allows the attackers to access and control infected machines remotely, a remote access trojan (RAT). Typically, cybercriminals use malware of this type to steal sensitive information, files, blackmail victims and (or) to distribute other malware (e.g., ransomware), cryptocurrency miners, or other software.

Threat Summary:
Name WMS Technologies malware email
Threat Type Trojan, password-stealing virus, banking malware, spyware, remote access trojan.
Disguise Product inquiry letter
Attachment(s) RFQ ARN-PO-2020-11-00073 MINE.xlsx (its name may vary)
Detection Names (RFQ ARN-PO-2020-11-00073 MINE.xlsx) Avast (Other:Malware-gen [Trj]), BitDefender (Trojan.GenericKD.36881130), ESET-NOD32 (Win32/Exploit.CVE-2017-11882.F), Microsoft (Exploit:O97M/CVE-2017-11882!MTB), Full List Of Detections (VirusTotal)
Symptoms Trojans are designed to stealthily infiltrate the victim's computer and remain silent, and thus no particular symptoms are clearly visible on an infected machine.
Payload AZORult, AgentTesla, Snake Keylogger, LokiBot, Oski Stealer or other malware
Distribution methods Infected email attachments, malicious online advertisements, social engineering, software 'cracks'.
Damage Stolen passwords and banking information, identity theft, the victim's computer added to a botnet.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
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To summarize, files and website links in emails like this one are malicious as should never be opened. In most cases, they are used to trick recipients into installing malicious software designed to encrypt files, steal sensitive information, or control computers remotely. A couple examples of other malspam campaigns are "Seojoong Logistics DMCC Email Virus", "Vecchia Brianza Chocolab Email Virus", and "Agos Email Virus".

How did "WMS Technologies Email Virus" infect my computer?

This email has the "RFQ ARN-PO-2020-11-00073 MINE.xlsx" Excel document attached to it (its filename may be different in other email variants). Malicious documents opened with Microsoft Office 2010 and newer do not install malware unless users enable macros commands (editing/content). Although, older MS Office versions do not ask if a user wants to enable macros commands and infect computers automatically. It is because older MS Office versions do not have the "Protected View" mode, which prevents malicious documents from installing malicious software. It is important to mention that cybercriminals behind malspam campaigns can use other files to deliver malware too. For example, Microsoft Word documents, PDF documents, EXE and other executable files, ZIP, RAR archive files, JavaScript files.

How to avoid installation of malware?

Irrelevant emails that have links or attachments in them and are sent from unknown, suspicious addresses are likely to used as tools to deliver malicious software. It is common that individuals behind such emails are cybercriminals attempting to trick recipients into installing malware. Therefore, it is strongly recommended not to open attachments or click links in such emails. Files, programs downloaded from unofficial pages, Peer-to-Peer networks, third-party downloaders, etc., should not be trusted. Software is trustworthy if it was downloaded from official pages and via direct links. Installed software has to be activated and updated using tools functions that its official developer have created It is very common that third-party activation, updating tools are bundled with malware/malicious. Moreover, it is not legal to unofficial ('cracking') tools to activate licensed software, neither it is legal to use pirated software. Additionally, it is recommended to run virus scans regularly and do it with a reputable antivirus or anti-spyware solution. If you've already opened "WMS Technologies Email Virus" attachment, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the WMS Technologies email letter:

Subject: RE: WMS REF NO: 451//RFQ ARN-PO-2020-11-00073 MINE

Kindly give us your competitive CIF Jebel Ali prices for the above stock inquiry as per doc sheet;

*DELIVERY TIME: AT THE EARLIEST.

Looking forward to your feedback.


Thanks & Best Regards


Ankush Sawwalakhe

( Executive- Sales Department )

  1. Technologies Pvt. Ltd.

Plot No: 39, GIDC Manjusar, Tal: Savli, Vadodara. 391 775 . Mob No. +91 97370 69990
 "Your Partner of Pneumatic, Hydraulic Actuaror, Valve Automation and FLow Control System"
"Quality is remembered long after the price is forgotten"

Please consider the impact on the environment before printing this email and/or its attachments.

This email and the associated attachments may contain information that is proprietary, privileged, confidential or otherwise protected from disclosure. If you are not the intended recipient or otherwise have received this message in error, you are not authorized to read, print, retain, copy or disseminate this message or any part of it.  If you are not the intended recipient or otherwise have received this message in error, please notify us immediately, destroy any paper copies and delete all electronic files of the message.
Thank you.  Digi-Key Electronics.

Malicious attachment distributed via WMS Technologies malspam campaign:

Malicious attachment distributed through WMS Technologies Email Virus

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
WMS Technologies malware email QR code
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