Avoid losing your email account via "E-mail Blacklist" phishing emails

Also Known As: possible malware infections
Distribution: Low
Damage level: Medium

"E-mail Blacklist scam" removal guide

What is "E-mail Blacklist scam"?

"E-mail Blacklist scam" refers to a spam campaign - a large-scale operation during which deceptive emails are sent by the thousand. The letters spread through this campaign - claim that recipients' email accounts have been blacklisted. Allegedly, unless the accounts are updated - they will be permanently suspended. It must be emphasized that these emails are fake and all of the information provided by them is false. The "E-mail Blacklist" scam letters aim to promote a phishing website, which is designed to record email account log-in credentials (i.e., email addresses and passwords) provided to it. Therefore, by trying to sign in via this site, users can have their email accounts stolen by the scammers behind this spam campaign.

E-mail Blacklist email spam campaign

The "E-mail Blacklist" scam emails (subject/title "Dear user, spam activities detected in your account!!!"; may vary) claim that activity related to spam has been detected on recipients' email accounts. Due to this, the accounts in question have been blacklisted. If recipients do not confirm and update their emails within 24 hours - the accounts will be permanently blocked. When the "Confirm your [recipient's email address]" button is clicked, it redirects to the promoted phishing webpage. It requests users to sign in with their email accounts to continue. As mentioned in the introduction, the purpose of this fake site is to gather log-in credentials entered into it, thereby allowing the scammers behind it to gain access/control over the exposed email accounts.

Scammers target email accounts as they are typically associated with other content. For example, various accounts, platforms, and services are commonly registered through emails. Hence, via stolen emails, access may be gained to the accounts connected to them. Scammers can use communication platforms (e.g., emails, social networking, social media, messengers, etc.) to ask the contacts, friends, or followers for loans - under the guise of the account's real owner. These platforms can also be employed to proliferate malware by sharing infectious files or links to malicious websites. Finance-related accounts (e.g., banking, online money transferring, e-commerce, digital wallets, etc.) can be used to make fraudulent transactions and/or online purchases. Should compromising or particularly sensitive material be detected on victims' accounts (e.g., data storage, file transferring, etc.) - it can be held for ransom under the threat of publication. To summarize, by trusting the "E-mail Blacklist" scam letters, users can experience severe privacy issues, financial losses, and identity theft. If attempts to sign in through the phishing site have already been made, it is strongly advised to immediately change the log-in credentials of all potentially compromised accounts. Additionally, it is recommended to contact the official support of the endangered platforms.

Threat Summary:
Name E-mail Blacklist Scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Recipients' email accounts have been blacklisted due to spam activity, and unless they are updated - the accounts will be permanently suspended.
Related Domains societyrevolution[.]ro
Detection Names (societyrevolution[.]ro) CRDF (Malicious), Fortinet (Phishing), Full List Of Detections (VirusTotal)
Serving IP Address (societyrevolution[.]ro)
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

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"Nextiva email scam", "Account Missing Or Incomplete", and "New app(s) have access to your Microsoft Account" are a couple examples of phishing spam campaigns. The emails sent through these operations are usually presented as "official", "urgent", "important", or designed to otherwise affect recipients' emotions (e.g., fear, excitement, curiosity, bafflement, etc.). However, deceptive letters are not used just for phishing and similar scams; they are also employed to distribute trojans, ransomware, and other malware. Due to how widespread spam mail is, it is highly recommended to exercise caution with incoming emails.

How do spam campaigns infect computers?

Systems are infected via malicious files proliferated through spam campaigns. These files can be attached to the scam emails, and/or the letters can contain their download links. Virulent files can be in various formats, e.g., Microsoft Office and PDF documents, archive and executable files, JavaScript, etc. When infectious files are opened - malware download/installation is jumpstarted. For example, Microsoft Office documents cause infections by executing malicious macro commands. This process begins the moment a document is opened in Microsoft Office versions released prior to 2010. Later versions have "Protected View" mode, which prevents automatic execution of macros. Instead, users can manually enable macro commands (i.e., editing/content).

How to avoid installation of malware?

To avoid infecting the device via spam mail, it is advised against opening dubious and irrelevant emails - especially any attachments or links present in them. It is recommended to use Microsoft Office versions released after 2010. Aside from spam campaigns, malicious software is also spread through untrustworthy download sources (e.g., unofficial and free file-hosting websites, Peer-to-Peer sharing networks, etc.), illegal activation ("cracking") tools, and fake updates. Therefore, it is crucial to download only from official and verified channels. Furthermore, all programs must be activated and updated with tools/functions provided by legitimate developers. It is paramount to have a reputable anti-virus/anti-spyware suite installed and kept up-to-date. This software has to be used to run regular system scans and remove detected threats and issues. If you've already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the "E-mail Blacklist" scam email letter:

Subject: Dear user, spam activities detected in your account!!!


E-mail Blacklist


Dear User ,
Our records indicate that your E-mail account has been detected in spam activities, it has been included in the black list. Failure to confirm and update your account within 24 hours will result in a permanent suspension  .


Confirm your account below.


Confirm your *********


© 2021 Mail Service

Screenshot of the phishing website promoted through the "E-mail Blacklist" spam campaign:

E-mail Blacklist spam campaign promoted phishing site

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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